93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
85% lettings fee satisfaction
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Latest Reviews
View all Reviews 3586Featured Review
a
reviewed by 'AQ Ahmad'
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reviewed by 'Stephen Fleming'
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reviewed by 'Virinder'
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reviewed by 'laura'
Featured Review
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reviewed by 'Mustafa Arif'
14th Jun 2024
reviewed by 'Methodist Church'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 97% | £27,000 | £1,000,000 |
| Lettings | 90% | 85% | £290 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 832 | 133 | 1432 | 635 | 207 | 7 | 113 | 8 | 92 | 127 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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May 20,2023
May 20,2023
0
people found
this helpful
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Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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May 19,2023
May 19,2023
0
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Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Apr 23,2023
Apr 23,2023
0
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this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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May 01,2023
May 01,2023
0
people found
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this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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May 27,2023
May 27,2023
0
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this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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Aug 31,2012
Aug 31,2012
12
people found
this helpful
this helpful
Absolutely disgusted with the customer service, the Office Manager Kerri Zebedee was very rude and impolite, and lied to us on 2 occasions, directly contradicting emails that she had sent us, When we referenced these, she would refuse to comment. We have now raised the inconsistent ...
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Sep 20, 2012
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We currently have no complaints with The Properrty Ombudsman and none of our staff let out properties with us. we have no idea who this individual is but he is welcome to contact the Director to discuss the matter. ...
Aug 25,2012
Aug 25,2012
14
people found
this helpful
this helpful
Whilst he was managing the let property Peter recommended telling the tenant to vacate the property as he could get a higher rent. On checkout Suzanne supposedly did the inventry but there wasn't one done. She eventually produced a paper with no comments referrence to ...
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What agent could do to change your mind?
Leave the sitting tenant in the property, have a responsible person check out on vacating the property. Be polite and Peter could have questioned Suzanne and not backed her entirel her work was attrocious and he didn't care, all he wanted was our fee. Martins and Co. are a franchise, they openly do not care how their branches handle customers, both landlords and tenants.Attached Filesnbsp;
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Aug 21,2012
Aug 21,2012
8
people found
this helpful
this helpful
It all started from when we had our first viewing. We dealt with Nicola from the start, avoid this very rude and sometimes aggressive women at all costs!
On our first viewing we met Nicola and were shown the property very briefly, due to the ...
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What agent could do to change your mind?
The agents need to think about their staffing and their customer service, which they rate themselves as excellent!Attached Filesnbsp;
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Nov 15, 2012
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We make a huge effort to look after our tenants and landlords so obviously this is an extremely hurtful review to receive. When we as a company pride ourselves on the awards we have won for our commitment to customer service for both landlords and tenants, alike as well as the training we undergo to achieve qualifications to be registered with ARLA where the legalities of renting are learnt and where we are regulated.
We have gone to a lot of trouble to find out who wrote this but unfortun ...
Aug 17,2012
Aug 17,2012
4
people found
this helpful
this helpful
I am so pleased that Martin & Co has been put on this website!
I have recently been in to enquire about a property and as a first time tenant; I was a little bit nervous. I have been in a few letting agencies but not ...
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Aug 20, 2012
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Many Thanks Cherise! Samantha ...
Aug 15,2012
Aug 15,2012
3
people found
this helpful
this helpful
We rented a house through Matthew at this branch and he did an amazing job!
The whole process was really easy and stress free - thanks so much for all your help!
PS. The patio really is a sun trap!
All the best, Phil and ...
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Aug 15, 2012
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Thank you Mr Lewis. Regards, Matthew. ...
Aug 11,2012
Aug 11,2012
3
people found
this helpful
this helpful
Due to my nomadic tendencies I have used my fair share of estate agents over the past 3 years and I can honestly say that none of them prior to Martin and co have been as helpful and efficient. I am a tenant with them who ...
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Aug 13, 2012
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Thank you Ellie-May. Matthew. ...
Aug 08,2012
Aug 08,2012
4
people found
this helpful
this helpful
We recently rented a property through Martin & Co Chichester and would like to write this review to say 'Thank you' for everything the staff have done for us.
We are relocating to Chichester with work and made several enquiries to view properties over the weekend. ...
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Aug 09, 2012
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Thank you Peter. All the very best, Matthew. ...
Aug 07,2012
Aug 07,2012
5
people found
this helpful
this helpful
In line with many (although not all) agents in Glasgow, Martin & Co were very little help in the first instance in helping myself and my partner find suitable property for viewing in the first instance. Our requirements were quite specific and easy to interpret with ...
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What agent could do to change your mind?
Treating tenants like customers rather than dirt is likely to secure your clients the best customers.Attached Filesnbsp;
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Aug 02,2012
Aug 02,2012
5
people found
this helpful
this helpful
I am not usually one for writing reviews although Martin & Co on Liverpool road have been so terrible that i feel others should know NEVER to rent with this company!
Initially when we were looking they couldn't do enough to help but when they got ...
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What agent could do to change your mind?
1. Been reasonable 2. Been helpful 3. Resolved any query or problem with the Apt within the tennancy or within a reasonalble time frame ie for the leak a day - not 2 weeks 4. Been competent in their procedures when passing details on to third paritesAttached Filesnbsp;
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Jul 25,2012
Jul 25,2012
7
people found
this helpful
this helpful
We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked ...
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What agent could do to change your mind?
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.Attached Filesnbsp;
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Aug 08, 2012
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I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply! ...
Jul 23,2012
Jul 23,2012
6
people found
this helpful
this helpful
After renting for the last ten years, Martin & Co stand out as being the WORST letting agent I have ever dealt with. It's a very long story of what has happened but they have never been helpful, it has taken three months to get repairs ...
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What agent could do to change your mind?
There is nothing that Martin & Co can do to change our opinion on them. They have failed so miserably so many times in so many areas that we have to laugh. If not, we would cry. Its amazing that people like this are allowed to run a letting agency unsupervised.Attached Filesnbsp;
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Nov 22, 2012
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Interesting comment from 'Kell'oggs ...
Jul 16,2012
Jul 16,2012
4
people found
this helpful
this helpful
Martin & Co treated us so unprofessionally.
We moved into one of their properties and within a week we recieved a letter asking us if there were any maintenance that needed doing.
We wrote to them with a list of problems and one of the maintenace ...
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Jul 16,2012
Jul 16,2012
2
people found
this helpful
this helpful
Martin & Co are without doubt the worst lettings agent I have ever have displeasure of dealing with. Having rented for 15 years, I have extensive experience of being a tenant and have found most of the lettings agents and private landlords we have dealt with to ...
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Jul 13,2012
Jul 13,2012
9
people found
this helpful
this helpful
one of the most discusting companys i have ever had to deal with. telephone calls are delt with in such a way that agents seems to block any kind of answer to a simple question with "ill get back to you" which obviously never happens, ...
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Jul 12,2012
Jul 12,2012
6
people found
this helpful
this helpful
Firstly the main major issue is the poor communication between the tenants and the company. The staff are rude arrogant and as soon as they have obtained your money (deposit) they don't like to deal with you. If you challenge anything which they have said ...
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Jul 10,2012
Jul 10,2012
3
people found
this helpful
this helpful
Where to begin with this make shift estate agents.
We started looking for properties somewhat cheaper than the £1050 per month rent we were currently paying. We decided our budget would be around £750 and started looking for places.
We arranged a viewing with Martin & Co for ...
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What agent could do to change your mind?
Nothing - the staff at this office are incompetent of providing anything other than ridiculous customer service.Attached Filesnbsp;
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Jul 11, 2012
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Little bit scared as Matt Binns showed us around our property on Saturday and told us exactly the same thing about Being able to take out the tenancy and have an extra set of keys.... We paid the fee on Saturday and now I'm a little worried. ...
Jul 10,2012
Jul 10,2012
0
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this helpful
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I have been a landlord for years and have always managed my own portfolio and had both good and bad tenants in my time but it all got a bit much so I decided to have a look around at some Letting agents. I had ...
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Aug 21, 2013
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Thanks for your comments. Always nice to hear! ...
Jul 09,2012
Jul 09,2012
5
people found
this helpful
this helpful
Terrible Customer Service - No one ever phones back - Phoned and asked for Manager Mark Bowland He never answers calls and never returns calls, always seems to be on phone whenever I'v phoned to complain.
The work in getting a tennant and checking there ...
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Sep 02, 2012
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I had exactly the same problems. Mark never responded to my questions in e-mails when I had a complaint. I also had a tenant on HB who didn't pay rent on time, or sometimes at all.
They have been reported to the Property Ombudsman due to all the problems they caused, and we are just waiting for the outcome.
We probably wouldn't have bothered, but after talking to people they all know someone who used them and had problems, so they had taken them to the Ombudsman, and won, and their problems we ...
Jul 04,2012
Jul 04,2012
10
people found
this helpful
this helpful
Dear Sir/Madam,
I am writing this to make people aware of some of the pitfalls that can be experienced when being a tenant, and also to highlight the inflexibility of this particular letting agent.
We had been a tenant in this particular property for ...
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What agent could do to change your mind?
Martin & co, could have waived the early contract release fee and been more reasonable and considerate to deal with and also Tailor Made Inventories could have been more reasonable with their check out report.Attached Filesnbsp;
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Jul 02,2012
Jul 02,2012
4
people found
this helpful
this helpful
These people expect the rent to be paid on the dot every month without any tolerance for 1 working day. If they don't receive it then they start hassling you SEVERAL times a day chasing the rent payment. Someone should explain to them that rent does ...
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What agent could do to change your mind?
Totally inept!Attached Filesnbsp;
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Mar 10, 2013
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Totally agree your point! These people probably never been to university and have no idea how student loan works. They would not give you one single extra day and charge you ridiculous amount of money if your payment was delayed. Firstly, they fine you with a "late penalty charge" of 30 pounds, then they charge you 15 pounds each for EVERY call and letter they sent to you in addition to the 2 pounds you'll be paying them per day after the payment day. They value money more than anything, have ab ...
Jul 02,2012
Jul 02,2012
5
people found
this helpful
this helpful
The service I have received is shocking. Do not use this agency!!The only thing this agent is good at is taking your money.
The apartment I rented was not ready for me to move in even though it had been agreed upon 4 weeks previous. ...
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What agent could do to change your mind?
Do their jobAttached Filesnbsp;
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Jul 02, 2012
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After contacting the agents once again and expressing my annoyance with ongoing issues they are being more co-operative. Some of the issues have been resolved and I feel that they are taking me more seriously. The flat is in a nice area and we would be happy to stay there it has just been annoying that moving in has not gone as smoothly as we had wished. ...
Jun 25,2012
Jun 25,2012
6
people found
this helpful
this helpful
This was the first time I'd let my property I expected the letting agent to properly check references, carry out routine inspections and keep me updated on anything. Sadly, they never get back with answers in a suitable timescale or with any suitable answer. Emails ...
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Jan 08, 2013
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We are sorry to learn that we have had an unhappy client and would have hoped they could have raised their concerns with us directly rather than anonymously via this web-site. We are always here, visible, approachable and accountable.
Firstly, we are members of ARLA, the Ombudsman scheme for Letting Agents and the Safe Agent Scheme all of which are voluntary. The Ombudsman Scheme provides for financial redress in the event of a complaint, so we evidently take our responsibilities as a profes ...
Jun 22,2012
Jun 22,2012
5
people found
this helpful
this helpful
We had a viewing set up for Wednesday morning after the bank holiday and we live in London and are planning to move to Hertford, Hertfordshire. We took the day off work and were on route to view at 9.30am, the agent John called to ...
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What agent could do to change your mind?
Done his job properlyAttached Filesnbsp;
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Jan 16, 2013
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We had an appointment booked in with the prospective tenants i was waiting outside the property , it was arranged and confirmed by the landlord that they would meet us at the property as they wanted to meet the new tenants the landlord never turned up to the viewing on time and they had the keys in order for us to gain access. We called the tenants we had an appointment with and informed them that the landlord had issues getting to the property and that he was going to be 1 hour late , i infor ...
Jun 13,2012
Jun 13,2012
3
people found
this helpful
this helpful
I booked to view a property with this letting agent. They were disappointing from the off as i was contacted 20 minutes prior to my viewing saying the viewing had been cancelled. After saying they would be in touch to arrange another viewing, but failing to ...
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Jun 08,2012
Jun 08,2012
3
people found
this helpful
this helpful
Put some property with Martin and Co in Shirley, Southampton. I noticed some rent was missing from a property that was actually due several months previous. When I queried it they quickly handed me a cheque for the missing rent. I also noticed they had ...
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What agent could do to change your mind?
There is nothing they could do to change the way I feel.Attached Filesnbsp;
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Jun 06,2012
Jun 06,2012
4
people found
this helpful
this helpful
Having spoken to a my best friend - who has rented with a few letting agents in the past. It appears that out of them all Martin & Co are one of the most expensive with appalling charges, for this, that and the other!
My friend(...
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Jun 01,2012
Jun 01,2012
0
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I wouild like to write this review to thank Jamie in paticular. Myself and friend are looking for accomadation, we had a couple of experience of other shall we say sharks.
We stepped into the office and straight away at ease Jamie asked what we ...
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May 30,2012
May 30,2012
2
people found
this helpful
this helpful
Jamie at Martin and Co. was an absolute pleasure to deal with. He was invaluable in my recent flat hunt, responding quickly to my frequent emails, often staying late after work to take me on viewings at very short notice.
He was friendly, approachable, knowledgeable ...
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May 29,2012
May 29,2012
2
people found
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this helpful
I found the staff at Martin & Co Tooley St branch to be very helpful, professional and efficient. The turn around time on securing our rental property was quick and painless. I highly recommend their services....
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May 27,2012
May 27,2012
5
people found
this helpful
this helpful
I rented a property from Martin and Co before reading the reviews. My friend responded in such shock when I was discussing my new tenancy that I immediately went online and came to this web site. From that moment on I was really paranoid. All ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents
Awards won by Martin & Co
Regional Awards won by Martin & Co
Individual Branch Awards
Aberdeen, AB25
-
2023
Best Letting Agent in Aberdeen
-
2023
Best Letting Agent in AB25
-
2023
Best Letting Agent in Scotland
-
2022
Best Letting Agent in Scotland
-
2022
Best Letting Agent in AB25
-
2022
Best Letting Agent in Aberdeen
-
2021
Best Letting Agent in Aberdeen
-
2021
Best Letting Agent in AB25
-
2021
Best Letting Agent in Scotland
Uckfield, TN22
Glasgow, G41
Crewe, CW2
Cambridge, CB1
Basingstoke, RG21
-
2023
Best Letting Agent in Basingstoke
-
2023
Best Letting Agent in RG21
-
2022
Best Letting Agent in RG21
-
2022
Best Letting Agent in Basingstoke
-
2021
Best Letting Agent in Basingstoke
-
2021
Best Letting Agent in RG21
-
2023
Best Estate Agent in Basingstoke
-
2023
Best Estate Agent in RG21
-
2022
Best Estate Agent in RG21
-
2022
Best Estate Agent in Basingstoke
