one of the most discusting companys i have ever had to deal with. telephone calls are delt with in such a way that agents seems to block any kind of answer to a simple question with "ill get back to you" which obviously never happens, i wonder if they have telephones that ring out?? A particular non-sense rubbish talking man who claims to be a manager of some sort must be the most incompetent man who works for this particular branch who is an expert in the knowlege of talking for britain and time wasting!!! if my experiance has taught me anything it would be to never have any kind of dealing with this agent ever again. problems first started straight after i got the keys for the property and seemed to be that now they had my money they could not of cared less. after repeatedly making calls to to complain about faults with the property i was met by a wall of "we will get back to you" time and time again, i think this company uses this in the hope that eventully you will give up and leave them alone. customer service must not be on there training agender in any way shape or form.