Purplebricks
1.3/5, 296 reviews
8% recommended
43% sales valuation accuracy
24% sales fee satisfaction
45% lettings valuation accuracy
18% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Latest Reviews View all Reviews 296
7th Jul 2020
reviewed by 'Michael Evans'
“I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused ......”
25th Jun 2020
reviewed by 'Mike'
“If I could give a zero I would. 2 weeks after instructing them the property was still not on the market ......”
25th Jun 2020
reviewed by 'Emma Owen'
“I would not recommend Purplebricks, we had 3 different people acting for us, 2 left the company 1 of those of her own ......”
24th Jun 2020
reviewed by 'Ms Kuzina'
“It was not my choice to use PurpleBricks! By chance, I HAD TO, due to a property listed by them ......”
22nd Jun 2020
reviewed by 'Adela Patel'
“Booking 2 appointments then not coming.If saying 4pm so has to be 4pm not changing date again.Unproffesional company not ......”
22nd Jun 2020
reviewed by 'Megan Kelly'
“This is the WORST company I have ever had to deal with. I am buying a house through purple bricks ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 43% 24% £66,000 £3,500,000
Lettings 45% 18% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 35 0 27 21 134 1 31 0 45
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

update staff | update details

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“I had an awful experience with PurpleBricks. ......”

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Jul 07,2020
Minithumbdown
By: 'Michael Evans'
Jul 07,2020
1 people found
this helpful
I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused so much stress by this experience. I have a modern 2 bedroom flat in London next to the River Thames. At the beginning, PurpleBricks were receptive ...
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“If I could give a zero I would. 2 weeks afte......”

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Jun 25,2020
Minithumbdown
By: 'Mike'
Jun 25,2020
2 people found
this helpful
If I could give a zero I would. 2 weeks after instructing them the property was still not on the market having to wait for head office to authorise the advertising. In the end I told them where to go and requested a refund of my ...
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“I would not recommend Purplebricks, we had 3 ......”

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Jun 25,2020
Minithumbdown
By: 'Emma Owen'
Jun 25,2020
0 people found
this helpful
I would not recommend Purplebricks, we had 3 different people acting for us, 2 left the company 1 of those of her own choice and she even apologised to us for the service we had. The other person who left still had our key and no longer worked ...
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“Avoid at all costs!...”

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Jun 24,2020
Minithumbdown
By: 'Ms Kuzina'
Jun 24,2020
0 people found
this helpful
It was not my choice to use PurpleBricks! By chance, I HAD TO, due to a property listed by them on one of the online platforms. Emailed them, requesting a viewing - no single sound in reply! Tried to call, but they redirect you to ...
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“Booking 2 appointments then not coming.If s......”

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Jun 22,2020
Minithumbdown
By: 'Adela Patel'
Jun 22,2020
0 people found
this helpful
Booking 2 appointments then not coming. If saying 4pm so has to be 4pm not changing date again. Unproffesional company not use ! Location Greenford agent Joshua...
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By: Josh
Jun 22, 2020
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Hi Adela, please contact me on joshua.simpson@purplebricks.com to discuss this property in Greenford. I’m sure whatever viewing this is for, it can be arranged at your convenience. From the small bit of information provided I can’t work out which property you’re talking about and your name has not come up for any recent viewings. I hope to hear from you. Thanks ...

“THE WORST COMPANY EVER...”

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Jun 22,2020
Minithumbdown
By: 'Megan Kelly'
Jun 22,2020
0 people found
this helpful
This is the WORST company I have ever had to deal with. I am buying a house through purple bricks and the seller is using Purple Bricks solicitors...what a HUGE mistake. Everyone has told me how bad they are but I didn't expect anything ...
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“Unpleasant & Unprofessional...”

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Jun 12,2020
Minithumbdown
By: 'Grace Brownlie'
Jun 12,2020
3 people found
this helpful
As a prospective buyer, I found the whole experience of dealing with Purplebricks very messy and unprofessional. In particular I found the online bidding really stressful...some bids were rejected online by the seller, and others I received a call from a Purplebricks agent to ...
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“Worst year of tenancy I've had...”

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Jun 10,2020
Minithumbdown
By: 'Max White'
Jun 10,2020
1 people found
this helpful
If I could give 0 stars I would. Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money. I went through 3 different property managers and was never told when they ...
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“Worst company ever, DO NOT USE !!!!...”

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Jun 09,2020
Minithumbdown
By: 'Paul'
Jun 09,2020
4 people found
this helpful
😡😡😡😡 DO NOT USE 😡😡😡😡 Absolutely awful company, charge you to do nothing. I had to take my own pictures in the end as the lady who came tried to advertise pictures that was horrid. I have complained numerous times and now have had to go the ...
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“Good Experience...”

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May 26,2020
Minithumbup
By: 'Beryl Garbutt'
May 26,2020
0 people found
this helpful
I recently sold a property through Purple Bricks. I was helped thankfully, by Vanessa Marubbi my local agent at Purple Bricks. Vanessa helped me through every step of the process, and went over and above her duties....
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“Classic Purplebricks over-valuing...”

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May 26,2020
Minithumbdown
By: 'gerry bird'
May 26,2020
1 people found
this helpful
Got caught out with the classic Purplebricks over-valuing of my property. The agent swore he had just sold a house locally for £425k and that mine was much better and therefore we should market at £450k. Hardly any interest or viewings, but once you have ...
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“Very unhappy customer AVOID THEM!...”

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May 20,2020
Minithumbdown
By: 'Paul Elden'
May 20,2020
2 people found
this helpful
I am having the same experience with P/Bricks as 99% of all other people on here, their service has been abysmal from day one. We had to send back the advert several times to correct spelling mistakes, grammar, incorrect floor-plan and so on. When we ...
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“Phil at PB was a legend! Friendly, experience......”

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May 14,2020
Minithumbup
By: 'MR STUART PECKSEN'
May 14,2020
0 people found
this helpful
Phil at PB was a legend! Friendly, experienced and knowledgeable. We agreed on a valuation fairly quickly and although I accepted a lower offer in the end it was due to my own time constraints that I needed to sell sooner. The fee with PB ...
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“Extortionate conveyancing fees, totally unfair payment to use your own, BEWARE!...”

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May 07,2020
Minithumbdown
By: 'nicola marie jones'
May 07,2020
1 people found
this helpful
The agents themselves were fine and houses in my area sell really quickly so there were no issues and despite not conducting viewings that I paid £350 for due to covid, I made a video myself and I accepted a near asking price offer within 4 weeks. ...
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By: Nicola Jones
Jun 12, 2020
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I will submit the formal complaint to them both I am still livid! It is my understanding that you have to formally complain to PB first and that was done but surprise surprise no response from them yet! ...

“Totally Shocking experience AVOID LIKE THE PLAGUE!!!!!!...”

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Apr 30,2020
Minithumbdown
By: 'Roger Preece'
Apr 30,2020
6 people found
this helpful
Totally Shocking experience Purple Bricks totally lied and misrepresented their services and conned me into signing a deferred payment scheme without explaining they expected payment for doing bugger all. Complete and utterly incompetent. Cheating bunch of con- artists. DO NOT TOUCH THEM WITH A BARGE ...
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By: Antony White
Jun 04, 2020
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I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“On balance, avoid....”

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Apr 17,2020
Minithumbdown
By: 'Mark Strafford'
Apr 17,2020
5 people found
this helpful
I went with Purple Bricks for my sale because I thought that given my flat was right next to a station, with good connections to London - I thought that, given this would probably be of interest to first time buyers, as long as Purple ...
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“AVOID...”

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Mar 16,2020
Minithumbdown
By: 'DONOT USE'
Mar 16,2020
1 people found
this helpful
This is a scam and we need to get action against PB. They want their money whether they sell or not. Send an agent round who glosses over the terms. In my case even took a scan of my expired cc for payment and said ...
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By: Antony White
Jun 04, 2020
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I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“Avoid at all costs...”

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Mar 12,2020
Minithumbdown
By: 'Zain Hirani'
Mar 12,2020
2 people found
this helpful
Agents are not motivated to sell your property. They dont even try to understand the property and get simple things wrong...
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“AVOID AT ALL COSTS...”

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Mar 11,2020
Minithumbdown
By: 'Tony Porter'
Mar 11,2020
4 people found
this helpful
AVOID AT ALL COSTS PLEASE READ CAREFULLY. IGNORE ALL GOOD REVIEWS, They will have a local agent visit your property and sell you the dream. Let me emphasise the word "SELL". The service after you sign up with PurpleBricks is non existent. They have no ...
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“If I could give no stars I would. We signed u......”

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Mar 09,2020
Minithumbdown
By: 'Natalie L'
Mar 09,2020
5 people found
this helpful
If I could give no stars I would. We signed up to purple bricks only to then get zero correspondence from them. We had to chase them to come pick up a set of keys to show our flat! Surely that's estate agent 101. Over and ...
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“£28,000 rent missing 15 months...”

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Mar 05,2020
Minithumbdown
By: 'Shezad Khan'
Mar 05,2020
5 people found
this helpful
had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time ...
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“Purple Bricks do not advertise that in addition to the ......”

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Mar 02,2020
Minithumbdown
By: 'Susan Smith'
Mar 02,2020
4 people found
this helpful
Purple Bricks do not advertise that in addition to the so called 'fixed fee' regardless of a sale or not, there are additional charges. If you pay now up front you have to pay them an additional £300 plus vat at completion. If you wish to ...
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Comment on agent fees
Misleading
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By: Antony White
Jun 04, 2020
View all comments (1)
I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...

“No service provided...”

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Mar 02,2020
Minithumbdown
By: 'Peter Spearing'
Mar 02,2020
4 people found
this helpful
We rent a property managed by Purplebricks. In two years we have had two issues we needed their assistance with. Our boiler broke down just before Christmas a year ago and storm Dennis has caused a leak. In the first instance we had no response ...
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“Shambles - If your website allows me to give them zero s......”

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Feb 25,2020
Minithumbdown
By: 'Nithya Rb'
Feb 25,2020
3 people found
this helpful
If your website allows me to give them zero stars I'd have given them. Purplebricks are a sham. They still have possession of my deposit despite me taking my property off them. The damages caused by a tenant managed by them have not been addressed. ...
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“Absolutely dreadful. Worse than useless. ......”

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Feb 25,2020
Minithumbdown
By: 'Jon Shepard'
Feb 25,2020
3 people found
this helpful
Absolutely dreadful. Worse than useless. Do not use them unless you're entirely confident that your house will sell itself. They are completely passive. I had no viewings in six weeks I was on with them at the price they recommended. Eventually, I went to a ...
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“Awful Awful Awful...”

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Feb 20,2020
Minithumbdown
By: 'Michael'
Feb 20,2020
2 people found
this helpful
Awful service from the so called 'best estate agents'. Charged us because the end of tenancy inspection took place a day after the end of tenancy. They said it was our fault because we refused an appointment. They contacted us on a Thursday afternoon with ...
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“Thee absolute worst experience with lettings.......”

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Feb 17,2020
Minithumbdown
By: 'Andrea'
Feb 17,2020
2 people found
this helpful
Thee absolute worst experience with lettings. I've had numerous property managers, all useless rude and one even told lies. I have raised a dispute in October 19 and still await a response. You can not get into contact with anyone at purple bricks. There is no ...
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“Terrible in every way....”

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Feb 13,2020
Minithumbdown
By: 'Martin Duffie'
Feb 13,2020
4 people found
this helpful
Terrible in every way, I took the full management option, what a mistake, I jave had 6 different property managers in little over a year, all terrible, they didnt respond to the tennant's notification of a leak for weeks, the Tennant eventually got in touch with ...
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“Absolutely disgusted, Stressed and very disap......”

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Feb 13,2020
Minithumbdown
By: 'Charlotte wilbraham'
Feb 13,2020
3 people found
this helpful
Absolutely disgusted, Stressed and very disappointed I will never use purple bricks again! Offer accepted ready to pay and due to Lack of communication with there own team! I lost my first home....
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“Agent of deception...”

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Feb 10,2020
Minithumbdown
By: 'Tom'
Feb 10,2020
3 people found
this helpful
Agent of deception, arrogance, and ALTERING ACCENT?? First time buyers BEWARE. Was on my way to buying my dream home, it was an old house and I knew it required redecoration. On the Purple Bricks ad on Rightmove the house was described as 'needs modernisation'. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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