Purplebricks
1.3/5, 235 reviews
9% recommended
42% sales valuation accuracy
25% sales fee satisfaction
35% lettings valuation accuracy
19% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Latest Reviews View all Reviews 235
10th Sep 2019
reviewed by 'Katy Lacey'
“Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we ......”
9th Sep 2019
reviewed by 'Sam Lewis'
“PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates ......”
3rd Sep 2019
reviewed by 'man chang'
“Accept a offer. got finance ready and inform solicitor. only to be told house is on offer by bidding !!! wasted ......”
2nd Sep 2019
reviewed by 'Darren Smith'
“Was looking to rent a property with max budget of £1,300/mo. Visited a property advertised at that, to be told: "......”
31st Aug 2019
reviewed by 'Maz'
“Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer ......”
30th Aug 2019
reviewed by 'John Baxter'
“Had to involve the Ombudsman.It's taken 18months since the sale of my house to resolve some of the issues, ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 35% 19% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 26 0 20 19 110 1 29 0 28
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

update staff | update details

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“Extremely poor communication. We've had many ......”

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Sep 10,2019
Minithumbdown
By: 'Katy Lacey'
Sep 10,2019
0 people found
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Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we lost a months rent as we had to advertise the property again. When I met the current tenants in I met their dog which I ...
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“Wowful Customer Service...”

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Sep 09,2019
Minithumbdown
By: 'Sam Lewis'
Sep 09,2019
0 people found
this helpful
PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away. PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly. ...
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“Accept a offer. got finance ready and inform ......”

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Sep 03,2019
Minithumbdown
By: 'man chang'
Sep 03,2019
1 people found
this helpful
Accept a offer. got finance ready and inform solicitor. only to be told house is on offer by bidding !!! wasted my time on transferring my funds , my solicitor cost and my time trying to understand what accepting an offer was!!! thanks Cherrie Stokes of purplebrick ...
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“Misinformed about price, waste of time attending viewing....”

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Sep 02,2019
Minithumbdown
By: 'Darren Smith'
Sep 02,2019
1 people found
this helpful
Was looking to rent a property with max budget of £1,300/mo. Visited a property advertised at that, to be told: "well, the landlord actually wants up to £1,500 so you have to bid for what you're willing to pay". I bid £1,300, the letting agent called a ...
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“Brilliant would recommend...”

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Aug 31,2019
Minithumbup
By: 'Maz'
Aug 31,2019
1 people found
this helpful
Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest ...
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“Had to involve the Ombudsman....”

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Aug 30,2019
Minithumbdown
By: 'John Baxter'
Aug 30,2019
0 people found
this helpful
Had to involve the Ombudsman. It's taken 18months since the sale of my house to resolve some of the issues, not all because the thought of wasting more of my life with them is just too much. Please use anyone else, their customer care is ...
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“Awful!...”

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Aug 29,2019
Minithumbdown
By: 'Dale Swallow'
Aug 29,2019
0 people found
this helpful
Purple bricks put myself and my family in actual danger. Ive been renting a house through them for the past 3 years and a few months back a hole started to show in the kitchen ceiling i reported it nothing got done and after time its ...
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“Phoned the office for a property enquiry and ......”

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Aug 19,2019
Minithumbdown
By: 'Daksha'
Aug 19,2019
1 people found
this helpful
Phoned the office for a property enquiry and was given mobile number to call Elizabeth. Tried calling and got answering machine so left message to return call. Did not get any call so called a few hours later. Asked if she got my message and ...
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“Want to be paid for doing nothing...”

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Aug 13,2019
Minithumbdown
By: 'Emma Proctor'
Aug 13,2019
3 people found
this helpful
Over 7 months on the market with only 1 viewing - which conveniently came after the first time we complained. Very little communication from them, despite now dealing with a manager. We're having to weekly change around our photos on the listing, which they're supposed to do. ...
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“A valuer with Purple Bricks called yesterday,......”

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Aug 04,2019
Minithumbdown
By: 'Lynda'
Aug 04,2019
4 people found
this helpful
A valuer with Purple Bricks called yesterday, the hour (stated by then) was 20 minutes we sat in the living room and a very quick look round my home, did not visit a building in the garden! I did not feel that this was professional, just ...
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“There is a problem with PurpleBricks ......”

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Jul 22,2019
Minithumbup
By: 'robin stacpoole'
Jul 22,2019
0 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all ...
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“Purple Bricks were excellent...”

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Jul 18,2019
Minithumbup
By: 'gary young'
Jul 18,2019
0 people found
this helpful
Purple bricks were excellent, our local rep 'Ian Taylor' was always contactable, helpful and on the ball. Saved a fortune as well , as the other local agents were 4 times the price. Their Conveyancers 'Premier property lawyers' were amazing as well, again always contactable & helpful and ...
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“A Buyers View...”

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Jul 17,2019
Minithumbdown
By: 'Jack'
Jul 17,2019
8 people found
this helpful
This review is from the buyers perspective. As anyone selling their home though the site will need buyers like me I believe its pertinent. I have dealt with Purplebricks to see three properties in my local town. The first was a calamity. I booked a ...
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Comment on agent fees
Not known.
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“Terrible experience...”

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Jul 11,2019
Minithumbdown
By: 'Rachel Kelly'
Jul 11,2019
4 people found
this helpful
Buyer did not have mortgage offer as i was assured they did by Purple Bricks - cost me thousands - horrendous experience financially abd emotionally...
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“Poor service...”

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Jul 11,2019
Minithumbdown
By: 'Ivan arena'
Jul 11,2019
3 people found
this helpful
Agent who came to valuate my flat had not clue about the price market and the area. Im still waiting for an email and details he supposed share with me. Poor service...
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“We went through months of calls and emails wi......”

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Jul 11,2019
Minithumbdown
By: 'Mrs Frances Flynn'
Jul 11,2019
3 people found
this helpful
We went through months of calls and emails with customer service and management due to being insulted in our own home by the supposed "expert" estate agent Richard, whom also put in my advert we were located by a certain park which is 3 miles away! ...
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“DIABOLICAL SERVICE...”

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Jul 09,2019
Minithumbdown
By: 'Dissapointed Landlord'
Jul 09,2019
10 people found
this helpful
I am a landlord and as soon as problems were encountered with my tenants, Purple Bricks tried to cancel our service agreement because it was "taking up too much of their time" - yes that was actually the reason. Basically the message is, Purple Bricks ...
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Comment on agent fees
The fees are extremely poor value for money.
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By: Linda Murphy
Aug 24, 2019
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I've just read your review and would like to say they don't work in the tenants best interests either, they took months to sort out a wasp problem, weeks to sort washing machine, at the end of my tenancy they charged me £30 to clean an already clean flat and £200 to replace an already damaged coffee table, it had a black water mark from the previous tenants, which was covered with flyers on my inventory and also when i moved in! the dps found their claim excessive and decided on £20 which i'm ...

“Zero viewings in 100 days. A year of misery. ......”

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Jul 08,2019
Minithumbdown
By: 'Rhm a'
Jul 08,2019
2 people found
this helpful
Zero viewings in 100 days. A year of misery. Zero professionalism, integrity and customer service. Use a high street agent. Delivered 20 viewings within weeks and a result. The first Purple Bricks 'agent' promised the world, took my money and promptly disappeared. After chasing him for a ...
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“Use literally any Agent other than Purplebricks...”

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Jul 08,2019
Minithumbdown
By: 'Chris Hurdiss'
Jul 08,2019
2 people found
this helpful
My experience has been absolutely appalling. Their TV ads are totally misleading. The whole service is automated, your local property 'expert' is conspicuous by their absence. If you have any concerns no one will listen or accept any responsibility. They will take photos and put ...
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“***BEWARE THESE ARE NOT NO WIN NO FEE***...”

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Jul 04,2019
Minithumbdown
By: 'Shannelle Anderson'
Jul 04,2019
2 people found
this helpful
As soon as you instruct Purplebricks to proceed with your advert you are liable to pay the full £899 fee even if you decide to take your property off the market. I asked Purplebricks if I could take my property off the market as I'm finding ...
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“Terrible...”

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Jul 03,2019
Minithumbdown
By: 'Rough'
Jul 03,2019
3 people found
this helpful
Have used Purplebricks for two months now and the tennant thinks it's acceptable to pay part payments and doesnt even pay in full and Purplebricks will take no responsibility in fact they issue me with a additional charge of £60 to collect the outstanding rent as ...
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“An agent of PB came to my home for a valuatio......”

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Jul 02,2019
Minithumbdown
By: 'Christina'
Jul 02,2019
3 people found
this helpful
An agent of PB came to my home for a valuation request. He said that there are hardly any four bedroomed houses in the area for sale Wow\'d at the rooms and then checked the house prices in the area to give me a ...
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“Very simple advice BELIEVE EVERYTHING BAD!!!...”

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Jun 26,2019
Minithumbdown
By: 'munro1962@'
Jun 26,2019
5 people found
this helpful
Very simple advice. BELIEVE EVERYTHING you read about these totally idiots in the reviews on here and elsewhere. Real people who have real gripes, write these. Honest people who have been let down, disappointed and suffered. Just maje sure you re not another one of ...
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“Incredibly disappointing service from Purpleb......”

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Jun 24,2019
Minithumbdown
By: 'Carmen'
Jun 24,2019
7 people found
this helpful
Incredibly disappointing service from Purplebricks. When initially looking to rent our property as we're emigrating, we were given a valuation figure, which we were quite happy with and seemed in line with other similar properties in our area. After 3 weeks of zero viewings, we were ...
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By: Brian Brown
Jun 25, 2019
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Sorry to hear your story,bit it's an all too often recital of woe and disappointment from 80% of Purplebricks customens. Myself also!! Could nt sell my house after 6 months on the market with these fools and 7 or 8 viewings, whilst 2 in our street had sold. Tried renting the house through Purplebricks signed us up wurh the first client who showed interest. This was a disastrous tenancy, costing myself and partner over £1800 is losses plus six months of stress and anxiety. STAY AWAY from ...

“Appalling service Allison Melia - Sorenson ou......”

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Jun 21,2019
Minithumbdown
By: 'stuart gorbutt'
Jun 21,2019
5 people found
this helpful
Appalling service Allison Melia - Sorenson our agent promised us a professional thorough service to ensure we found the right tenant , including visiting them and checking references. This couldn't have been further from what happened ,recommending to us that we have 2 Polish HGV drivers as ...
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“So disappointed. Not worth the saving....”

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Jun 17,2019
Minithumbdown
By: 'Nix'
Jun 17,2019
9 people found
this helpful
I would never recommend this company. Brilliant at selling you the package, then can't contact people when needed. Don't return calls. Don't negotiate for you. Don't bother!! Did a better job selling my own....
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“Avoid at all Costs....”

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Jun 14,2019
Minithumbdown
By: 'David. Pagham W Sussex'
Jun 14,2019
8 people found
this helpful
Paul Gates Worthing West Sussex from PB overpriced my house by £50.000 with a hard sell sign up fast approach and after 125 days and not one interest or viewing, and then told me to lower it by £50000 to gain a sale. I complained to Paul Gates, ...
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Comment on agent fees
Purplebricks have treated me appalling and they have ended my contract half way through its term, because I had the nerve to complain......they should not be paid a penny.
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“Not impressed...”

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Jun 12,2019
Minithumbdown
By: 'Selby Buyer'
Jun 12,2019
8 people found
this helpful
Bought a house that was on the market with Purple Bricks. During the entire purchasing process I never received one update one call or even advice on how to collect keys. I've given one star I wouldn't give any if I could. I certainly would ...
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Comment on agent fees
Used as a buyer not a seller.
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“failure after failure...”

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Jun 06,2019
Minithumbdown
By: 'Craig'
Jun 06,2019
10 people found
this helpful
I used Purplebricks Lettings after poor service from the previous agent. I was sure that Purplebricks could offer improved and fresh service/support. Every part of the 12-month rental was a disaster. The communication was terrible and dealing with problems was worse. They had no ...
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Comment on agent fees
Reasonable
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“Awful, just awful...”

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Jun 04,2019
Minithumbdown
By: 'Stobby256'
Jun 04,2019
9 people found
this helpful
Booked a viewing of the house opposite, fourdays in advance, confirmed by phone and email. They could not do evenings. The booking was then cancelled by txt on that morning, followed by "...as you have not replied to our text, please contact us to reschedule..." ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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