Purplebricks
1.3/5, 287 reviews
8% recommended
43% sales valuation accuracy
25% sales fee satisfaction
45% lettings valuation accuracy
18% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews View all Reviews 287
26th May 2020
reviewed by 'Beryl Garbutt'
“I recently sold a property through Purple Bricks. I was helpedthankfully, by Vanessa Marubbi my local agent at Purple Bricks. ......”
26th May 2020
reviewed by 'gerry bird'
“Got caught out with the classic Purplebricks over-valuing of my property. The agent swore he had just sold a house ......”
20th May 2020
reviewed by 'Paul Elden'
“I am having the same experience with P/Bricks as 99% of all other people on here, their service has been ......”
14th May 2020
reviewed by 'MR STUART PECKSEN'
“Phil at PB was a legend! Friendly, experienced and knowledgeable. We agreed on a valuation fairly quickly and although I ......”
7th May 2020
reviewed by 'nicola marie jones'
“The agents themselves were fine and houses in my area sell really quickly so there were no issues and despite ......”
30th Apr 2020
reviewed by 'Roger Preece'
“Totally Shocking experiencePurple Bricks totally lied and misrepresented their services and conned me into signing a deferred payment scheme without ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 43% 25% £66,000 £3,500,000
Lettings 45% 18% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 35 0 26 21 132 1 30 0 40
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

update staff | update details

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“Good Experience...”

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May 26,2020
Minithumbup
By: 'Beryl Garbutt'
May 26,2020
0 people found
this helpful
I recently sold a property through Purple Bricks. I was helped thankfully, by Vanessa Marubbi my local agent at Purple Bricks. Vanessa helped me through every step of the process, and went over and above her duties....
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“Classic Purplebricks over-valuing...”

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May 26,2020
Minithumbdown
By: 'gerry bird'
May 26,2020
1 people found
this helpful
Got caught out with the classic Purplebricks over-valuing of my property. The agent swore he had just sold a house locally for £425k and that mine was much better and therefore we should market at £450k. Hardly any interest or viewings, but once you have ...
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“Very unhappy customer AVOID THEM!...”

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May 20,2020
Minithumbdown
By: 'Paul Elden'
May 20,2020
0 people found
this helpful
I am having the same experience with P/Bricks as 99% of all other people on here, their service has been abysmal from day one. We had to send back the advert several times to correct spelling mistakes, grammar, incorrect floor-plan and so on. When we ...
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“Phil at PB was a legend! Friendly, experience......”

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May 14,2020
Minithumbup
By: 'MR STUART PECKSEN'
May 14,2020
0 people found
this helpful
Phil at PB was a legend! Friendly, experienced and knowledgeable. We agreed on a valuation fairly quickly and although I accepted a lower offer in the end it was due to my own time constraints that I needed to sell sooner. The fee with PB ...
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“Extortionate conveyancing fees, totally unfair payment to use your own, BEWARE!...”

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May 07,2020
Minithumbdown
By: 'nicola marie jones'
May 07,2020
1 people found
this helpful
The agents themselves were fine and houses in my area sell really quickly so there were no issues and despite not conducting viewings that I paid £350 for due to covid, I made a video myself and I accepted a near asking price offer within 4 weeks. ...
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“Totally Shocking experience AVOID LIKE THE PLAGUE!!!!!!...”

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Apr 30,2020
Minithumbdown
By: 'Roger Preece'
Apr 30,2020
5 people found
this helpful
Totally Shocking experience Purple Bricks totally lied and misrepresented their services and conned me into signing a deferred payment scheme without explaining they expected payment for doing bugger all. Complete and utterly incompetent. Cheating bunch of con- artists. DO NOT TOUCH THEM WITH A BARGE ...
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“On balance, avoid....”

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Apr 17,2020
Minithumbdown
By: 'Mark Strafford'
Apr 17,2020
5 people found
this helpful
I went with Purple Bricks for my sale because I thought that given my flat was right next to a station, with good connections to London - I thought that, given this would probably be of interest to first time buyers, as long as Purple ...
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“AVOID...”

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Mar 16,2020
Minithumbdown
By: 'DONOT USE'
Mar 16,2020
1 people found
this helpful
This is a scam and we need to get action against PB. They want their money whether they sell or not. Send an agent round who glosses over the terms. In my case even took a scan of my expired cc for payment and said ...
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“Avoid at all costs...”

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Mar 12,2020
Minithumbdown
By: 'Zain Hirani'
Mar 12,2020
2 people found
this helpful
Agents are not motivated to sell your property. They dont even try to understand the property and get simple things wrong...
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“AVOID AT ALL COSTS...”

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Mar 11,2020
Minithumbdown
By: 'Tony Porter'
Mar 11,2020
4 people found
this helpful
AVOID AT ALL COSTS PLEASE READ CAREFULLY. IGNORE ALL GOOD REVIEWS, They will have a local agent visit your property and sell you the dream. Let me emphasise the word "SELL". The service after you sign up with PurpleBricks is non existent. They have no ...
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“If I could give no stars I would. We signed u......”

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Mar 09,2020
Minithumbdown
By: 'Natalie L'
Mar 09,2020
5 people found
this helpful
If I could give no stars I would. We signed up to purple bricks only to then get zero correspondence from them. We had to chase them to come pick up a set of keys to show our flat! Surely that's estate agent 101. Over and ...
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“£28,000 rent missing 15 months...”

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Mar 05,2020
Minithumbdown
By: 'Shezad Khan'
Mar 05,2020
5 people found
this helpful
had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time ...
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“Purple Bricks do not advertise that in addition to the ......”

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Mar 02,2020
Minithumbdown
By: 'Susan Smith'
Mar 02,2020
4 people found
this helpful
Purple Bricks do not advertise that in addition to the so called 'fixed fee' regardless of a sale or not, there are additional charges. If you pay now up front you have to pay them an additional £300 plus vat at completion. If you wish to ...
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Comment on agent fees
Misleading
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“No service provided...”

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Mar 02,2020
Minithumbdown
By: 'Peter Spearing'
Mar 02,2020
2 people found
this helpful
We rent a property managed by Purplebricks. In two years we have had two issues we needed their assistance with. Our boiler broke down just before Christmas a year ago and storm Dennis has caused a leak. In the first instance we had no response ...
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“Shambles - If your website allows me to give them zero s......”

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Feb 25,2020
Minithumbdown
By: 'Nithya Rb'
Feb 25,2020
3 people found
this helpful
If your website allows me to give them zero stars I'd have given them. Purplebricks are a sham. They still have possession of my deposit despite me taking my property off them. The damages caused by a tenant managed by them have not been addressed. ...
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“Absolutely dreadful. Worse than useless. ......”

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Feb 25,2020
Minithumbdown
By: 'Jon Shepard'
Feb 25,2020
3 people found
this helpful
Absolutely dreadful. Worse than useless. Do not use them unless you're entirely confident that your house will sell itself. They are completely passive. I had no viewings in six weeks I was on with them at the price they recommended. Eventually, I went to a ...
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“Awful Awful Awful...”

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Feb 20,2020
Minithumbdown
By: 'Michael'
Feb 20,2020
2 people found
this helpful
Awful service from the so called 'best estate agents'. Charged us because the end of tenancy inspection took place a day after the end of tenancy. They said it was our fault because we refused an appointment. They contacted us on a Thursday afternoon with ...
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“Thee absolute worst experience with lettings.......”

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Feb 17,2020
Minithumbdown
By: 'Andrea'
Feb 17,2020
1 people found
this helpful
Thee absolute worst experience with lettings. I've had numerous property managers, all useless rude and one even told lies. I have raised a dispute in October 19 and still await a response. You can not get into contact with anyone at purple bricks. There is no ...
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“Terrible in every way....”

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Feb 13,2020
Minithumbdown
By: 'Martin Duffie'
Feb 13,2020
3 people found
this helpful
Terrible in every way, I took the full management option, what a mistake, I jave had 6 different property managers in little over a year, all terrible, they didnt respond to the tennant's notification of a leak for weeks, the Tennant eventually got in touch with ...
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“Absolutely disgusted, Stressed and very disap......”

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Feb 13,2020
Minithumbdown
By: 'Charlotte wilbraham'
Feb 13,2020
3 people found
this helpful
Absolutely disgusted, Stressed and very disappointed I will never use purple bricks again! Offer accepted ready to pay and due to Lack of communication with there own team! I lost my first home....
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“Agent of deception...”

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Feb 10,2020
Minithumbdown
By: 'Tom'
Feb 10,2020
3 people found
this helpful
Agent of deception, arrogance, and ALTERING ACCENT?? First time buyers BEWARE. Was on my way to buying my dream home, it was an old house and I knew it required redecoration. On the Purple Bricks ad on Rightmove the house was described as 'needs modernisation'. ...
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“Couldn't contact them as a buyer...”

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Feb 09,2020
Minithumbdown
By: 'Anon Buyer'
Feb 09,2020
2 people found
this helpful
Thought I'd leave a review as a buyer - spent two weeks trying to get hold of their local contact to ask some questions about a couple of properties. Rang multiple times and left voicemails with my contact details. Never had any response from them. ...
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“Don't do it! It might seem like a cheaper opt......”

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Jan 27,2020
Minithumbdown
By: 'Anonymous'
Jan 27,2020
6 people found
this helpful
Don't do it! It might seem like a cheaper option but trust me, get an estate agent. House did not sell, 3 people came to look at it in 6 months, all of whom wanted to drop the price by £30,000 because it was overpriced by purple bricks. ...
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By: Tracey
Feb 21, 2020
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Same here. I cancelled when I saw the photos online they were awful but now they are demanding £1199 from me. I have now issued a complaint and waiting for a response. This company beware. They get paid if you sell or not. Worth paying extra for a real estate agent to do a real job. ...

“Dont use in colchester...”

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Jan 24,2020
Minithumbdown
By: 'thomas Towns'
Jan 24,2020
6 people found
this helpful
I believed purple bricks adverts that they were like a normal agent so I signed up to them paid for the many extras (profiling on the sites etc) and for the additional service of someone being able to show persons around the property. After signing ...
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By: E
Jan 27, 2020
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Hi, I’m in London and had similar awful experience with Purple bricks. I didn’t pay upfront as I was told and it said on their purple bricks.com website (that closed in the meantime but was live back in 2018) that I only pay the fees after the property is sold so I deferred it. They never bother with viewings, had only a handful over the 10 months period and the property never sold. They blamed it on Brexit yet I have to pay. I will not pay and will go to Property Ombudsman and to court if ...

“Should be zero...”

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Jan 22,2020
Minithumbdown
By: 'Good lady'
Jan 22,2020
3 people found
this helpful
Not estate agents , just scammers they. Make people believe they will get a property charge hundreds of pounds in fees then ask for a guarantor then charge loads of fees for that too. Then say you've taken too long and get fees off some other ...
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“What a cowboy service!...”

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Jan 14,2020
Minithumbdown
By: 'Sam Jones'
Jan 14,2020
10 people found
this helpful
What a cowboy service! I have placed an offer on a property with Purple Bricks in October 2019 which was accepted. This property fell through twice before my offer was placed and purple bricks told me that this was due to “personal circumstances” of the buyer. ...
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“Can anyone help me try and recover all or par......”

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Jan 13,2020
Minithumbdown
By: 'sara jane wheel'
Jan 13,2020
5 people found
this helpful
Can anyone help me try and recover all or part of my fees back from pb as I've had a really bad experience and don't know where to start...
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By: P
Feb 06, 2020
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HI I feel the same, had loads of things go wrong but the last straw was leaving the property unlocked after my only viewing in 3 months, then accusing me of lying about it. I paid £300 extra for the property to be left for days unsecure. I have put a very detailed compliant into the CEO not holding out much hope of any money back. ...

“I used Purplebricks last year to sell my home......”

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Jan 13,2020
Minithumbdown
By: 'Ray Khan'
Jan 13,2020
4 people found
this helpful
I used Purplebricks last year to sell my home. Initially there were no issues and I found a buyer relatively quickly. When they pulled out quite late in the sale, however, I found Purplebricks to be of no real help. As I had already started ...
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“IF I COULD GIVE ZERO STARS I WOULD...”

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Jan 09,2020
Minithumbdown
By: 'Allan Foster'
Jan 09,2020
4 people found
this helpful
If you have money to throw away and want to pay someone to NOT sell your house...... then PURPLE BRICKS is the one for you. We thought that as all the Estate Agents put the adverts on Rightmove and we assumed most people looking to ...
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“This company is Absolutely terrible!! Charg......”

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Jan 08,2020
Minithumbdown
By: 'Marie Firth'
Jan 08,2020
3 people found
this helpful
This company is Absolutely terrible!! Charged us for things we never agreed to!! They constantly lie, don't reply to emails and haven't been marketing out property yet still billing us!! Please please please do not use this company!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:49 PM 13/12/2017 by allAgents

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