Purplebricks

1.21/5 rating 141 reviews
  • 37% valuation accuracy
  • 9% recommend
  • 20% fee satisfaction
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Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, i Read full description...Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available

Properties for Sale
Properties to Rent

“ Awful experience... ”

Sep 11,2018
Minithumbdown
By: 'unhappy seller'
Sep 11,2018
7 people found
this helpful
my property was on the market for 9 months with not one viewing, despite reducing the asking price by £10,000. The pictures did not do the property justice, the descriptions written of primary school standard and contact with the agent limited. Graham was useless then went off ...
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“ Ridiculously awful... ”

Sep 11,2018
Minithumbdown
By: 'Mitch'
Sep 11,2018
3 people found
this helpful
I also do not know where to start. In 20 years of renting this is worst experience. Even complaining and speaking to managers and directors changes nothing. I still have outstanding maintenance issues from over six months ago staff changing every two months and using that ...
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Comment on agent fees
High
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“ Worst letting Agent ever... ”

Aug 29,2018
Minithumbdown
By: 'Patel'
Aug 29,2018
11 people found
this helpful
They have messed me around so much, I don't think I have enough space here and wouldn't know where to start. Then I find out there's a clause in my contract that say £600 plus Vat to leave even though I've been ...
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Comment on agent fees
Terrible
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“ Poor show... ”

Aug 29,2018
Minithumbdown
By: 'Rachael'
Aug 29,2018
6 people found
this helpful
Debbie came across as friendly, engaging and enthusiastic to sell, but my experience was she was focused on getting me to sign up and not at all on selling my property....
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Comment on agent fees
Fees were very good and highly competitive, but because they are paid in advance they have no inventive to seek your property.
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“ Terrible estate agent. Don't buy through them!... ”

Aug 27,2018
Minithumbdown
By: 'Kerri jenkins'
Aug 27,2018
7 people found
this helpful
Unhelpful. No communication. Not in a position to sell myself and my partner went to purchase a property with purplebricks end of Feb 2018 for a property at 66 the common in Barwell. It has been 6 months since we started, and we pulled out a week ago. ...
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Comment on agent fees
We did not pay fees through this company but lost money through our solicitors because of the negligence
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“ Purple bricks... ”

Aug 13,2018
Minithumbdown
By: 'R O'Brien'
Aug 13,2018
23 people found
this helpful
There isn't much I can say really.They are absolutely rubbish.I would advise that you spend the extra money and go to a High street agent. After 4 months of empty promises we gave up with them. Went to a high street agent and ...
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Comment on agent fees
The fees are more if you live in the London area (£1100) didn't mind paying that but there was a £300 fee for them to show the property to clients this was not value for money. And don't forget the VAT. All in All for the service the fees are to much.
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By: James Preece
Aug 16, 2018
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Sale fell through as purple bricks didn't do due diligence on the buyer wasted 6 weeks lost the house we were buying. Also charged us £360 for using other solicitors for the aborted transaction. Have now moved from purple bricks as we don't even get feedback from viewers!! All in all I would recommend not using purple bricks to anyone as they still want their £849 for this sub standard service, good luck purple bricks!! ...

“ Late drunk loud agent... ”

Aug 13,2018
Minithumbdown
By: 'Dan'
Aug 13,2018
10 people found
this helpful
WORST experience with a real estate agent BY FAR with PurpleBricks. I booked a viewing to a property, and the agent responsible for showing me the place sent me a last minute email at 3am cancelling my viewing for no apparent reason. I waited outside ...
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“ Unhelpful... ”

Aug 13,2018
Minithumbdown
By: 'Jessica'
Aug 13,2018
8 people found
this helpful
(First Time Seller) - I had my offer accepted on a house, but after needing to arrange for some further checks, the agent was completely unhelpful, only sending me text messages in response to my attempted phone calls. Purchase fell through due to poor communication ...
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“ Dreadful. Just about the sign up. Want your money upfront so sign up is the be all.... ”

Aug 13,2018
Minithumbdown
By: 'Unimpressed'
Aug 13,2018
11 people found
this helpful
Turned up late, jeans and t shirt. Undervalued significantly. Couldn't answer questions, didnt listen. All about the sign up. Get the fee. Sent a quote in £30k more after telling me it wasn't worth it. Just want your money up front. Be very ...
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Comment on agent fees
Fees were cheap bit no confidence he would do anything after he got the money.
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“ Absolutely Awful Service... ”

Aug 13,2018
Minithumbdown
By: 'LondonTenant'
Aug 13,2018
5 people found
this helpful
I have been complaining about an ongoing maintenance issue at our property which severely impacts our health on a day-to-day basis - and purple bricks have been incredibly inept at dealing with it. The staff is unresponsive, the phone number provided for helplines all circle ...
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Comment on agent fees
overcharge as all estate agents do but fees are not the main issue. the main issue is responsiveness and them not doing anything
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“ Complete Commisery from Start to Finish... ”

Aug 13,2018
Minithumbdown
By: 'Not one viewing'
Aug 13,2018
14 people found
this helpful
The so called "Local Property Expert" massively overvalued the property, took awful photos and regurgitated manufactured statistics about how good Purplebricks are and repeated them for about an hour. The property was put on Rightmove. That was the end of what Purplebricks actually ...
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Aug 13,2018
Minithumbdown
By: 'Anca'
Aug 13,2018
8 people found
this helpful
Unprofessional, very rude , clueless and useless staff! Offered on a property that they've had on the market for more than 2 months with no interest, on Mon 15th and no one contacted me about the offer for 4 day ! 4 days!!!! ( taking into account I'm Chain ...
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“ Excellent, more than earned his fee... ”

Jul 10,2018
Minithumbup
By: 'Highly recommended'
Jul 10,2018
6 people found
this helpful
Steve Haines helped us sell our house a year ago. From the outset he was friendly and enthusiastic about the house. I loved that we could edit the particulars online and also add our own photos. I also appreciated the online calendar - it meant ...
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Comment on agent fees
Excellent value for money - I can't see why you'd pay up to five times as much for a traditional agent.
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“ Miss... ”

Jul 10,2018
Minithumbdown
By: 'Suzanne'
Jul 10,2018
28 people found
this helpful
DON'T GO WITH PURPLE BRICKS. They did don't explain to my elderly mother that it was a purely internet based estate agents, They under valued the property, they took dreadful photos, the floor plan was wrong, I withdrew the property after 4 weeks, and ...
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Comment on agent fees
BAD BAD BAD
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By: Judith
Sep 13, 2018
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I think this can be classed as elderly abuse. I'm in my fifties and went with purple bricks only to find I had to do everything myself on their nightmare of a website with no help from the agent. So I definitely think the elderly should be protected from signing up for something that they would not be qualified or have the capacity to do. Nothing was explained to me about having to manage my own account online. How can it be legal to encourage an elderly person to sign up for something they wou ...

“ MAKE SURE YOU PROTECT YOUR DEPOSIT WITH DPS !... ”

Jul 10,2018
Minithumbdown
By: 'Raysumm'
Jul 10,2018
14 people found
this helpful
Because PB won't care either way. Viewing fine. Moved in and had to organise power bills Council tax etc myself. Fine. When I gave agency notice at end of agreed let period, suddenly all contact stopped. 2 and a half months after inventory I'm ...
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“ WORST ESTATE AGENT EVER!!!!!... ”

Jul 10,2018
Minithumbdown
By: 'Frankie'
Jul 10,2018
11 people found
this helpful
Please please do not use Purple Bricks for property renting. We should have seen the warning signs from the very beginning. We were told to meet the inventory clerk at the new house we were renting at a certain time on a certain day. We ...
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“ Don't use PurpleBricks.... ”

Jun 20,2018
Minithumbdown
By: 'Jeremy Lovelock.'
Jun 20,2018
39 people found
this helpful
Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the 'estate ...
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Comment on agent fees
The house didn’t sell with PurpleBricks so I paid nearly £900 for nothing.
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By: Jane Hewes
Jul 03, 2018
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I was looking at a property with paddocks advertised. Needed to know acreage as I have horses and needed to know if the paddocks advertised were big enough for 3 horses. Kept emailing purple bricks asking for this info (which is normally given on any property details), all I kept getting back was an automated reply saying I had to arrange a viewing. A viewing would have been a complete waste of time for us and the buyer if the paddocks were not big enough, so I just gave up in the end!! Ju ...

“ Unscrupulous... ”

Jun 20,2018
Minithumbdown
By: 'Belgravi118'
Jun 20,2018
14 people found
this helpful
Agent gave a very low rental appraisal saying that there were many similar properties in the area. Did a valuation report for a one bedroom flat when it is two. Then offered to rent it for himself for two years. When I did a comparison ...
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Comment on agent fees
I would not pay fees for such a service.
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“ PurpleBricks West Lothian - negative, stressful and upsetting experience... ”

Jun 12,2018
Minithumbdown
By: 'Steve'
Jun 12,2018
33 people found
this helpful
Our experience with PurpleBricks's agent Samantha Webb (West Lothian Property Expert) has been rather negative. Samantha seem to be very attentive when we were about to sign up with PurpleBricks. At the start we were quite impressed. Once we did sign up we had ...
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Comment on agent fees
The fees are ridiculously high when you take into account the agent's lack of expertise, input and general ability to do her job.
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By: Paul Singleton
Jun 28, 2018
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If you don't receive a response about a complaint within a reasonable timeframe (maybe 2 weeks) write to The Estate Agency Ombudsman (www.tpos.co.uk) and provided you prove that you've tried to resolve it with them directly they will investigate. ...

“ Shocking !!!... ”

Jun 12,2018
Minithumbdown
By: 'Asif.'
Jun 12,2018
19 people found
this helpful
Absolutely disgusted. I have made an offer 4 times increasing my offer each time and still No response from any of their agents. I'm struggling to find the right house for my family but these guys are disgusting, they have made no contact to discuss ...
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“ Horrific... ”

Jun 10,2018
Minithumbup
By: 'Lesley'
Jun 10,2018
13 people found
this helpful
We got sucked in with the low fee. But trust me - you don't realise what a proper estate agent does until you use this bunch of amateurs. Yes they advertise it and yes they show people but the moment it goes under offer ...
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Comment on agent fees
If you fancy wasting some money I would suggest setting light to it rather than using Purple Bricks
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“ Do not use Purplebricks if you want maximum money for your property... ”

Jun 04,2018
Minithumbdown
By: 'Sandra'
Jun 04,2018
22 people found
this helpful
I viewed a property on Sunday and offered 5k over asking price. I received automated emails advising offers had been made on the property. I rang Purplebricks 36hours later as I had not heard about my offer. The voicemail advised that the staff were busy ...
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By: EH
Jul 29, 2018
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What a joke! Gave up and cancelled our viewing in the end as purple bricks had us jumping through hoops just to get to see the property. Set up an account, Choose a date, wait a bit more for an agent to tell you they can't do that day and time, they suggest another slot at a stupid time, couldn't be bothered in the end. ...

“ Couldn't view a house as a cash buyer!... ”

Jun 03,2018
Minithumbdown
By: 'Don't sell through these morons'
Jun 03,2018
15 people found
this helpful
Purple Bricks cost us tens of thousands of pounds by messing up our house sale. We then sold quickly through a proper estate agents with actual people who can string a sentence together. This put us in the position of being cash buyers. We had ...
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Comment on agent fees
A joke!
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“ Never Again... ”

May 31,2018
Minithumbdown
By: 'Not4PurpleBricks'
May 31,2018
16 people found
this helpful
The agent was really helpful and responsive - the property sold with no effort from purple bricks and the solicitor they recommend is £300 cheaper if you go direct. Once they have your money and the property sells they do not wish to do any work ...
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Comment on agent fees
Bad as they did not deserve this money.
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“ Thanks Gino... ”

May 14,2018
Minithumbup
By: 'Mr Gardner'
May 14,2018
2 people found
this helpful
Gino Marone was very helpful and available any time to answer my concerns. Thanks Gino for helping to sell the house so quickly....
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Comment on agent fees
Very reasonable , much cheaper than the other agents we looked at
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“ I wouldn't wish these people on my worst enemy... ”

May 01,2018
Minithumbdown
By: 'Amz9x'
May 01,2018
34 people found
this helpful
Was with Purplebricks for over a year and a half and it has been the worst year and a half of our lives. I have only given them 1 star because there was no option to give them zero. Right from the start, they were awful, ...
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Comment on agent fees
They shouldn't charge any fees
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“ Lucky escape... ”

Apr 26,2018
Minithumbdown
By: 'Figaro'
Apr 26,2018
24 people found
this helpful
I was just about to sign up , and the agent was great and really responsive to texts and wanted to get my up and running really quick . It was all happening a bit too fast so I decided to slow it down and do some ...
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Comment on agent fees
Fees are good but would not want to be tied in (which you are if you don't pay straight away and pay after sale or 10 months) with their awful solicitors / conveyancers
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“ Liars... ”

Apr 24,2018
Minithumbdown
By: 'AVOID THIS COMPANY!'
Apr 24,2018
38 people found
this helpful
Liars - They will act fast to take your money and lie to keep more of it. Avoid. Since the beginning of my contract and renting my property out Jan 2018, I have nothing but problems with PurpleBricks. Alethea Graham, my so called expert, responds when ...
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Comment on agent fees
Awful!
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By: Anne MacGregor
May 29, 2018
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The sentence is typical of Purple Bricks. It is quite feasible that they said the job had been done and then go on to say there would be a refund. They cannot be relied on for either consistency or integrity. ...

“ Disappointing experience... ”

Apr 16,2018
Minithumbdown
By: 'Chorleygirl'
Apr 16,2018
57 people found
this helpful
It all started so well but as I prepare to pay up 10 months after I first put our house on the market with Purple Bricks I want to share my experience with others. I wish I had looked further than Trustpilot for reviews as it ...
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By: Sherri McLain
May 28, 2018
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Hi Sorry to hear that. I think the business model of "we get paid our fee regardless of whether actually get your house sold" is likely the issue. I come from the US and the commissions estate agents charge are much higher than here, but they do a lot more for the money, are much hungrier and they get nothing if the house doesn't sell. I know people in the UK feel the 1.5% or whatever commission is very high, but you tend to get what you pay for. ...

“ Poor Service... ”

Apr 16,2018
Minithumbdown
By: 'James'
Apr 16,2018
31 people found
this helpful
The agent was nice enough, but the listing was lacklustre, the interest generated was almost nothing (one viewing), and so we used a local agent who sold our house within a week. Thus the purported saving due to their low fees just ends up beign ...
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Comment on agent fees
An unnecessary additional cost for us now
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Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 11 0 10 12 74 1 18 0 15

Agent Fees

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Last updated at 1:49 PM 13/12/2017 by allAgents

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Firm Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available

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