Purplebricks

88 reviews 1.6 /5 rating
  • 32% valuation accuracy
  • 18% recommend
  • 37% fee satisfaction
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Steve Hawthorne
(1)
Burnham On Sea
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Kate Cullen
(1)
Bristol
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Tarun Chawla
(1)
Coventry
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Fiona Richards
(1)
Ashbourne
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Mark Lothian
(1)
Hillingdon
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Nicola Corten
(1)
Ripley
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David Garvey
(1)
East London
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Amanda Donnelly
(1)
Glasgow North
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Kelly Bailey
(1)
Ashby de la Zouch
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James Bryan
(1)
Darlington
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Ian Brown
(1)
Nottingham
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Tom Evans
(1)
Southampton
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Julien Hunt
(1)
Ashford
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Derek Edwards
(1)
Maldon
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Glen Conn
(1)
Woodford
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Joanna Bradford
(1)
Crewe
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Michelle Killoran
(1)
Nantwich
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Rob Twining
(1)
Hampshire
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Tom Bradly
(1)
Bristol
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Julian Mills
(1)
South Hams
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Kate Brown
(1)
York
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David Roberts
(1)
Bromley
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Matthew ODriscoll
(1)
Cardiff and Surroundings
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Ian Chappell
(1)
Canterbury
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Emma OSullivan
(1)
North Birmingham
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Purplebricks is a local estate agent with:

- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Jul 26,2017
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Paul Gammon
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Jul 26,2017
3 people found
this helpful
The adverts say they are just like an ordinary estate agent just not on the high street. That's utter nonsense! Here is my situation:- Vacant duplex apartment Well presented First time buyer No chain Almost 15 weeks later there is still no sign of completion. Once I'd accepted the offer 'the local property expert' disappears of the scene. Although he kindly sent me several emails telling me he was on annual leave.....So then you are in the hands of the post sales team. The service is varia...
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Comment on agent fees
The agent gets the fee regardless of whether they actually sell your property! There are plenty of online agents who offer no sale no fee if you have to use one of the on line alternatives that offer no sale no fee. After the Purple Bricks experience though, as stated above, I would wholeheartedly recommended going to a well established high street agent and negotiate the fee - most of them are willing to negotiate.
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Jul 25,2017
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Paul Knight
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Jul 25,2017
5 people found
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Awful !! I arranged to view a property and was given a provisional appointment. I turned up for appointment and there was no no one at the property. I called them to complain and spoke to a very rude woman who told me it was my fault as the appointment hadn't been confirmed. Apparently it was up to me to chase this up even though I received a message telling me that someone would contact me 24 hours before the appointment to confirm. When I told her that this was a very poor service she said i...
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Jul 24,2017
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Michelle Killoran
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Joanna Bradford
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Jul 24,2017
3 people found
this helpful
We had our property values by three other agents before Michelle came round. She valued our property at £260,000 to £280,000 when others had all valued it at £325,000. That was a huge difference which I said I couldn't believe why she was so low. She said it was entirely up to me how much I put it on for. We put it on for £325,000. Sold it for £315,000 a few weeks later. Purplebricks saved us a lot of money on selling fees but could have also lost us a lot of mon...
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Comment on agent fees
The fee's were fair.
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Jul 18,2017
Minithumbdown
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Jul 18,2017
9 people found
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First thing to understand about Purple Bricks is that the contract is NOT with an estate agent but a finance company ( Close Brothers), and is essentially a credit agreement. This means that complaints are NOT taken seriously by PB. They will simply fob you off until the contractual terms 'kick in' - and you have to pay Close Brothers in full. Despite what is stated in their television advertising they are NOT proper estate agents. They do not pro-actively seek a buyer for your property unlike h...
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Comment on agent fees
I think £800 for generating one person to view an immaculate, realistically priced flat in a 'prime location', in a dramatically rising market, over a period of six months ( between November and May) is excessively expensive. I offered to pay 60% of the fee, as they had only been advertising for 60% of the contracted time , but Purple Bricks would not accept my offer. They referred me to the Credit agreement I had with Close Brothers.
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Jul 18,2017
Minithumbdown
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Jul 18,2017
6 people found
this helpful
When I first met with Lauren, she seemed knowledgeable and showed passion and interest in our property. It made the decision between Purplebricks and an established high street estate agent extremely difficult. However, Lauren's initial eagerness and energy was enough to win us over. As with many other Purplebricks clients, we parted with money upfront and it was the worst decision I have ever made. Looking back, it makes absolutely no sense to pay an agent upfront as any motivation to sell your...
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Comment on agent fees
It's good value in the same way as flushing a grand down the toilet is cheaper than flushing five grand down the toilet
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Jul 15,2017
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Jul 15,2017
7 people found
this helpful
Absoultly regret going with purple bricks. We started off impressed when we sat round the table discussing potentiality going with purple bricks and felt confident that our property expert James was the person to sell our house, I guess he was a good sales man and got us to sign up. That was the first and last time we saw our so called property expert. 305 days later we haven't had a single review and he never conducted any of the house views and just recently found out the person who conducti...
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Comment on agent fees
Good if they provided the service
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Jul 14,2017
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Tom Bradly
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Jul 14,2017
4 people found
this helpful
If you thinking of using purple bricks DON'T they are awful not customer care there solicitors are really bad. They maybe cheaper I now know why. Please check other options before using them don't make the same mistake I did they made all these promises and broke them all....
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Comment on agent fees
Not worth the money
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Jul 13,2017
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Paul Brown
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Jul 13,2017
4 people found
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This company is a absolute nightmare to deal with, they do nothing for there payment, and we are in the process of going to our ombudsman and watchdog as we were mis- sold there product please stay away from these people they have so many bad reviews go with a proper estate agent who you can deal with face to face because once you have a problem half the time no one rings you back they are not interested just want your money for doing nothing....
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Comment on agent fees
bad as they do nothing for it.
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Jul 11,2017
Minithumbdown
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Jul 11,2017
7 people found
this helpful
Just in case anyone is thinking of renting with Purplebricks, absolutely do NOT do it. For the year I have lived in my flat I've had nothing but grief from my account manager for their own shortcomings. About 2 months into my tenancy, I changed my job and my payment date was a few days after my rent was due. I put in a request to change the date of my rent, they said it had been acknowledged and to wait for confirmation. 11 months later, and phone calls on the date my rent was due asking i...
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Comment on agent fees
AWFUL
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Jul 11,2017
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Thomas Ashby
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Jul 11,2017
12 people found
this helpful
Absolutely awful agent and terrible company to use. Ive had nothing but issues from the start to the board being put in the wrong place and finally being moved after 6 weeks (only when I got head office involved). To the absolute mess up of my pricing change by head office!! To needing some extra pictures which were done a week later by my agent only because of my badgering! Yeah, he said it takes five minutes to download, two days later I was still waiting so had to chase it up again!!! and la...
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Comment on agent fees
Not worth a penny, either way they've made their money so theres no incentive at all to keep on top of things, your on your own when purple bricks get your signature on the dotted line! GO WITH A PROPER ESTATE AGENT!
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Jul 10,2017
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Mark Bruce
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Jul 10,2017
8 people found
this helpful
Very poor wanted to book a viewing was accepted then just disappeared off screen and got something automated saying sold very poor customer service...
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Comment on agent fees
Cheap and poor
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Jul 06,2017
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Julian Mills
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Julia Rodgers
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Jul 06,2017
10 people found
this helpful
I have been with this lot for nearly seven months and had one viewer. I have been absolutely disgusted by her lack of contact and guidance to promote or get viewers to look at the property. the only contact was her offer to redo the external photo as it was taken when there was snow on the ground and she offered to pop round in May when the weather was brighter (still Waiting). Prior to me writing this I noticed that there was no reviews for any of their agents on this web site I wonder why?. Pe...
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Comment on agent fees
SHOCKING
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Jun 29,2017
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Carly Baker
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Jun 29,2017
16 people found
this helpful
I viewed a well-presented house which was marketed with Purple Bricks, and was very close to putting in an offer. Unfortunately, there were some aspects of the property description which turned out to be inaccurate and misleading. Firstly the house was described as having gas central heating. I phoned Purple Bricks to confirm what this meant, and the woman in the office agreed with me that this meant mains gas. Unfortunately the property was not connected to the mains, and was heated via LPG gas...
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Comment on agent fees
As a potential buyer I did not pay any fees.
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Jun 28,2017
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David Catchpole
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David Jueno
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Jun 28,2017
19 people found
this helpful
Do not use PB , they give poor service ! sold me a PB plus deal product with lower fee and now trying to get me to pay for full service fee . They did not sell my house , no help whatsoever and now trying to debit my account with full fee now escalating to regional manager Christian Howells who says contact me within 24 hours I am livid with their lies ! Their agent actually said to me that all estate agents are liars !!!!! They need to look at themselves in the mirror disgusting service and I'm...
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Comment on agent fees
Bad
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Jun 28,2017
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Tracy Theakston
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Jun 28,2017
18 people found
this helpful
Purple bricks was going to sell my house I changed my mind after 48 hours now I've just had £1499 come out of my account a week later saying first payment. When I spoke to bank a direct debit had been set up. God knows how much they wanted to take from not selling my house....
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Comment on agent fees
Awful
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Jun 23,2017
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Julia Day
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Jun 23,2017
0 people found
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It is not an estate agency it is a circus. I booked one viewing at least 5 times (in Leeds) and had emails confirmed it every time. But an hour later the appointment was changed and changed and... non stop. I called a person with the name Dan Davidson and the answer was that I was wasting his time booking a viewing to buy a house. I wonder if the house sellers know that this "circus" plays games and they don't care to sell a house or not. Just want to inform people to find a decent...
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Comment on agent fees
Fees? what for?
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Jun 22,2017
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Justin Dibben
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Raphael Agbandje
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Jun 22,2017
24 people found
this helpful
Signed up with Purplebricks. Justin was great at the beginning. I only met him twice. First when he valued the property and second to take pics. I never seen him again. I never had a marketing review. I was totlaly forgotten. I signed up for the viewings to be taken care of for an extra £300. I had 1 viewing in 75 days. Don't go near Purplebricks - the service is disgusting...
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Comment on agent fees
Bad fees. They did not work for their money. They did NOTHING
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By: Cherry anderson
Jul 06, 2017
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Please get your regional manager call me regarding Trust Pilot review. He been trying contact me 07595338446 ...
Jun 16,2017
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Vicky Grayson-Seller
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Andy Foster
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Jun 16,2017
32 people found
this helpful
What an absolute joke!! Vicky was actually selling her own house. My mother traveled down from Northampton to view this property (which Vicky was aware of) and received a text an hour before the viewing to say she had verbally accepted an offer at full asking price. After a discussion with her boss Vicky agreed that as the offer had not been accepted online we could view the property but would need a decision that night (the viewing was at 6.30pm) My mum made an offer of £5,000 over th...
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Jun 14,2017
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Alex Centro
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Jun 14,2017
17 people found
this helpful
They are very nice and convincing when you pay for their 'services' upfront. As soon as they actually need to start working for your benefit they are useless. I wanted to rent an apartment and the lady who showed me the apartment has had her phone completely switched off ever since I paid the company's agency fee. The referencing company they use is called Legal for Landlords who are as useless as them. The whole deal for the apartment came down after my employer called to confirm the reference ...
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Comment on agent fees
Bad for the service I got, which was I paid for me to chase her every day multiple times to get an update.
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Jun 05,2017
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Julien Hunt
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Jun 05,2017
16 people found
this helpful
Brilliant job at selling - sold within the first week. However, we did all the viewings, not a problem and we did not pay extra for them to do this. The problem is the after sales team - in our experience non existent. They called us 3 times to get the address of our new property and their estate agent. But no calls to chase up progress even after I left messages. This all added to the stress, good job our purchase property agent is good and has done Purplebricks job for us. Although not exch...
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Comment on agent fees
The fees make it tolerable and the solicitor they chose for us is brilliant.
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Jun 01,2017
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Mark Lothian
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Jun 01,2017
8 people found
this helpful
Fantastic service from a great firm. After recently instructing Purple Bricks they achieved 3 offers including the asking price within 10 days.The app is super smooth and effective 24 hours a day unlike traditional agents. The value for money is simply fantastic and I would recommend anyone to this firm....
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Comment on agent fees
Fantastic Value
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Jun 01,2017
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Paul Waite
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Jun 01,2017
28 people found
this helpful
so disapointed in this service. the television adverts promised that if i sold my house through purplebricks, i would be dealing with a "property expert" and that i would save money on fees. the property is still sitting for sale with no interest despite price cuts, agent very non responsive, but yet i have to pay fees!?...
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Comment on agent fees
a rip off, non refundable
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May 29,2017
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Paul Roscoe
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Amy Heywood
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May 29,2017
20 people found
this helpful
Do not use under any circumstances you will regret it. He does absolutely nothing to sell your house. He does not even do the viewings that we paid an extra £300 for. Horrendous....
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Comment on agent fees
Very bad.
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May 26,2017
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Joe Pearson
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David Catchpole
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May 26,2017
16 people found
this helpful
For a starter, do what they promise! We did our own viewing even though we paid for that service. Negotiate our own offer even though we paid for the service. We missed out 2 properties that we want to buy as Joe does not return calls or contact estate agent we are buying from even though he has all the info. It is just bad. Man does not return calls, text, vmail as in we are still going through sale and this guy and his manager have not check in on how things are going. Last spoke to Joe on 05....
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Comment on agent fees
BAD BAD BAD. PAID FOR A FULL SERVICE GOT NOTHING BACK!
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May 25,2017
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Paul Waite
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May 25,2017
19 people found
this helpful
didnt sell the property but still charged the fee. As you pay the fee regardless they aren't proactive. Feedback following viewings rarerly received. Didn't check out the offers received meaning we had 2 offers fall through. Uncommunicative agent, sold via a high street agent eventually meaning we had to pay twice. Put in a complaint, no response ever received. Avoid purple bricks!...
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May 16,2017
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Angela Davey
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Maxine Holder
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May 16,2017
23 people found
this helpful
If I could give ZERO, I would. Deciding to rent a flat in London with Purplebricks is just one of the WORST DECISIONS of my life so far which unfortunately is not concluded yet. They give wrong information for a start (wrong info about deposit during the view from Angela), they sound and look absent just because that's what they are- they are absent, they look and sound like they can't be bothered to deal with your requests it seems like they don't want to make u rent any flat. . I should have s...
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Comment on agent fees
Dishonest for what they deliver - nothing.
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By: Joanne
Jun 09, 2017
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Not great. High staff turnover. The estate agents seem really over-worked and not contactable most of the time. Since I've rented my property with them, two staff members left with no notice and no update to myself. Seems an awful company's to work for. Leaving a message for a call back is pointless. Their phone system cuts you off if nobody is available to take your call. And there's a serious lack of information communication between different parties. All they want to do is arrange group book ...
May 15,2017
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Gary Anderson
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May 15,2017
28 people found
this helpful
the only strategy seems to be to reduce the asking price, there's nothing proactive about Purple Bricks or their local 'expert' and on that point he wasn't familiar with local service charges or other useful information to encourage the odd viewing over the past few months. Have used a local traditional agent now and am getting viewing and looks like I will sell....
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Comment on agent fees
once they have the fee there's no obligation to do anything
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May 11,2017
Minithumbdown
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May 11,2017
24 people found
this helpful
Very misleading concept when you pay regardless whether they sell you property or not. I am having very few viewings. The agency from what I understand relies only on online Ads. You pay less but the service they deliver next to 0....
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May 09,2017
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Andrew Potter
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May 09,2017
45 people found
this helpful
I contacted Purple Bricks on the 18th December 2015 and asked them to value my 1 bedroom flat which is 50% shared ownership. I was given the price after looking at the other adverts on right move that the local expert had complied and she gave me my price. I agreed to go ahead and get them to act for me as she seemed well informed in what she was saying. I got the email with the terms and conditions and clicked on the box to agree. I was told that my advert would be up by Boxing day as i...
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Comment on agent fees
very very very bad
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May 07,2017
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Robert Lapthorn
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May 07,2017
15 people found
this helpful
In over two months with Purplebricks we have had only 2 or 3 viewings, even after the price was reduced. We now have a buyer, thanks to a local estate agent The very pleasant PB agent was initially very positive about selling this property within a month. It seems that your money only gets an advert or two on websites and you do the rest yourself.we felt abandoned. Also found their website to be confusing. This has not been a good experience as we have paid a fair amount for absolutely noth...
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Comment on agent fees
A not inconsiderable amount of money when there is no guarantee of a successful outcome.
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Firm Address

Central Office, Avon House,435-441 Stratford Road
Shirley,Solihull
West Midlands
B90 4AA
0800 810 8008

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