Meet the local property experts
Steve Hawthorne
Burnham On Sea
(1)
Kate Cullen
Bristol
(1)
Tarun Chawla
Coventry
(1)
Fiona Richards
Ashbourne
(1)
David Garvey
East London
(1)
Amanda Donnelly
Glasgow North
(1)
Kelly Bailey
Ashby de la Zouch
(1)
James Bryan
Darlington
(1)
Ian Brown
Nottingham
(1)
Tom Evans
Southampton
(1)
Glen Conn
Woodford
(1)
Rob Twining
Hampshire
(1)
Tom Bradly
Bristol
(1)
David Roberts
Bromley
(1)
Matthew ODriscoll
Cardiff and Surroundings
(1)
Ian Chappell
Canterbury
(1)
Emma OSullivan
North Birmingham
(1)
Paul Brown
Sheffield
(1)
Jane Catterall
Manchester
(1)
Conrad Bem
Norwich
(1)
Gary Anderson
North London
(1)
Lora Hollingworth
Derbyshire
(1)
Purplebricks is a local estate agent with:

- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
May 25,2017
Minithumbdown
Paul Waite
By:
May 25,2017
2 people found
this helpful
didnt sell the property but still charged the fee. As you pay the fee regardless they aren't proactive. Feedback following viewings rarerly received. Didn't check out the offers received meaning we had 2 offers fall through. Uncommunicative agent, sold via a high street agent eventually meaning we had to pay twice. Put in a complaint, no response ever received. Avoid purple bricks!...
read full review
Was this helpful? Yes
May 16,2017
Minithumbdown
Angela Davey
Maxine Holder
By:
May 16,2017
10 people found
this helpful
If I could give ZERO, I would. Deciding to rent a flat in London with Purplebricks is just one of the WORST DECISIONS of my life so far which unfortunately is not concluded yet. They give wrong information for a start (wrong info about deposit during the view from Angela), they sound and look absent just because that's what they are- they are absent, they look and sound like they can't be bothered to deal with your requests it seems like they don't want to make u rent any flat. . I should have s...
read full review
Comment on agent fees
Dishonest for what they deliver - nothing.
Was this helpful? Yes
May 15,2017
Minithumbdown
Gary Anderson
By:
May 15,2017
10 people found
this helpful
the only strategy seems to be to reduce the asking price, there's nothing proactive about Purple Bricks or their local 'expert' and on that point he wasn't familiar with local service charges or other useful information to encourage the odd viewing over the past few months. Have used a local traditional agent now and am getting viewing and looks like I will sell....
read full review
Comment on agent fees
once they have the fee there's no obligation to do anything
Was this helpful? Yes
May 11,2017
Minithumbdown
By:
May 11,2017
8 people found
this helpful
Very misleading concept when you pay regardless whether they sell you property or not. I am having very few viewings. The agency from what I understand relies only on online Ads. You pay less but the service they deliver next to 0....
read full review
Was this helpful? Yes
May 09,2017
Minithumbdown
Andrew Potter
By:
May 09,2017
20 people found
this helpful
I contacted Purple Bricks on the 18th December 2015 and asked them to value my 1 bedroom flat which is 50% shared ownership. I was given the price after looking at the other adverts on right move that the local expert had complied and she gave me my price. I agreed to go ahead and get them to act for me as she seemed well informed in what she was saying. I got the email with the terms and conditions and clicked on the box to agree. I was told that my advert would be up by Boxing day as i...
read full review
Comment on agent fees
very very very bad
Was this helpful? Yes
May 07,2017
Minithumbdown
Robert Lapthorn
By:
May 07,2017
7 people found
this helpful
In over two months with Purplebricks we have had only 2 or 3 viewings, even after the price was reduced. We now have a buyer, thanks to a local estate agent The very pleasant PB agent was initially very positive about selling this property within a month. It seems that your money only gets an advert or two on websites and you do the rest yourself.we felt abandoned. Also found their website to be confusing. This has not been a good experience as we have paid a fair amount for absolutely noth...
read full review
Comment on agent fees
A not inconsiderable amount of money when there is no guarantee of a successful outcome.
Was this helpful? Yes
May 03,2017
Minithumbdown
Darren Matthewson
Kate Brown
By:
May 03,2017
13 people found
this helpful
Very poor service, positive first meeting with the agent then went down hill from there, viewings cancelled because there were no agents to meet prospective buyers, complaints about the agents when viewing,viewing arranged and then prospective buyers not told it had been cancelled so there had turned up to no one there, there recomended solicitor (qcas) lost 2 lots of paperwork including my identity papers so I had to sack them and use a local solicitor, they even told us to drop our price after...
read full review
Comment on agent fees
Ok but we should have done the viewings ourselves and we may have had better success.
Was this helpful? Yes
May 03,2017
Minithumbdown
Alex Centro
By:
May 03,2017
6 people found
this helpful
Purple bricks were not able to arrange three viewings for us- three different properties, always same reason- property is not available on that certain date. Even though they said they'll call us back for each property- they never did. Never using this agency again. They have A LOT to learn when it comes to dealing with people and responsibility....
read full review
Comment on agent fees
I don't know.
Was this helpful? Yes
Apr 29,2017
Minithumbdown
Donna Lewis
Peter Dittrich
By:
Apr 29,2017
8 people found
this helpful
Rubbish. Didn't do anything. Took our money and disappeared. We were already listed on zoopla etc so we had no sign that they did anything at all for our £1200. In the three weeks our house was listed we got no viewings through purple bricks but got about 20 and an offer through *another online agent for £300. The website's better, the service is better and the value is better. **...
read full review
Comment on agent fees
£1200 to turn up once and take some shoddy pictures with his phone is extremely poor value
Was this helpful? Yes
Apr 27,2017
Minithumbdown
Joe Skinner
By:
Apr 27,2017
14 people found
this helpful
Purplebricks have been absolutely horrendous. The customer service has been terrible and genuinely, you are just a payment to them. I had been recommended Purplebricks by a family member who had had a good experience with them out of the area however, the so-called expert that we were given has been nothing short of rude and un-professional. We opted into the service where the 'expert' would conduct the viewings however, this was something that became apparent was a mistake. He has been late to ...
read full review
Was this helpful? Yes
Apr 24,2017
Minithumbdown
Tom Bradly
By:
Apr 24,2017
6 people found
this helpful
Imagine you're making the biggest purchase of your life. Now imagine that process is being overseen by a company who's got their commission already and couldn't give a toss about anyone after that. No less than three times over the space of a month did Purple Bricks call my wife and I to say we were ready to exchange, only to find out that they were wrong. Coupled with a seller who lied to us about their not being a chain, we are now staying in temporary accommodation having sold all our pr...
read full review
Was this helpful? Yes
Apr 21,2017
Minithumbdown
Angela Davey
By:
Apr 21,2017
18 people found
this helpful
Angela was well spoken and knowledgeable when I spoke to her. I already had advertised my property and just needed her to do the viewings but told her I was happy paying the full price for extras that I would not use. I signed up the next day. I sent her all the necessary information including 4 people who were interested. Didn't hear from her for a week. I sent in complaint after a week to 2 purple bricks emails (general and Lettings) and to Angela. I left Angela voice mails. No one replied. I ...
read full review
Comment on agent fees
The fee of almost £1000 for doing nothing would have been steep. If she had signed a tenant it would have been very reasonable.
Was this helpful? Yes
Apr 15,2017
Minithumbdown
Ian Chappell
By:
Apr 15,2017
23 people found
this helpful
I made a booking centrally through the faceless online telephone number and had to wait 10 days for a viewing which was confirmed via email. However upon turning up at the house the owner knew nothing about the appointment and asked me to wait outside. I waited and then he opened the door as another couple came out who had viewed the house. He refused to let me in saying that he had just sold the house to the said couple. What a complete waste of my time especially on Easter weekend and how rude...
read full review
Was this helpful? Yes
Apr 14,2017
Minithumbdown
Glen Conn
By:
Apr 14,2017
25 people found
this helpful
Very very bad experience. It is a terrible unprofessional company. We were in the process of buying a house, had our valuation and searches done coming nearly to the end to exchange contracts. We had even chosen all of our furniture and what we wanted to buy. We find out that they sold the house to another person!! The advisor who should've shown us around the house would never pick up his calls to let us in so we could take measurements, I had to call headoffice three times who wouldn't do anyt...
read full review
Was this helpful? Yes
Apr 13,2017
Minithumbup
Derek Edwards
By:
Apr 13,2017
0 people found
this helpful
My wife and I recently decided to put our house on the market. So we agreed we would get four valuations - two from the traditional on the High Street Estate Agents and two from the On-Line Companies. In a four horse race the outright winner by a mile was the On-Line Estate Agents Purple Bricks. And before you say anything no it was not because they were the cheaper option. (That said they undoubtedly appeared to be excellent value for money). No the reason we chose Purple Bricks was because the...
read full review
Comment on agent fees
Excellent value for money
Was this helpful? Yes
Apr 05,2017
Minithumbdown
Charlie Colman
By:
Apr 05,2017
16 people found
this helpful
Prior to agreeing to go live all was well and appeared competent and keen to help. Advert and photos done, description done, back and forth a couple of times to make changes. Went live. As soon as you go live you are tied into their contract and if they are poor, you have lost your money. Weeks went by the sign outside was not up. Every time I told him the sign was not up he said it was or someone had taken it down. He made no effort to go back and put it up, I was there weekly and it wa...
read full review
Comment on agent fees
Good if the service was comparable to a high street estate agent. Having sold two other properties in the Sutton area it was very quick to see that minimal effort.
Was this helpful? Yes
By: Alan
Apr 13, 2017
View all comments (1)
Very useful and, I fear, confirming everything I suspected about this new type of agency, especially the bit about being tied to them regardless, or risk losing your outlay. I was seriously considering using PB as I will be selling my own house in a desirable N.Yorks village near Skipton, but I will now definitely look elsewhere. Thanks for the heads-up. ...
Apr 04,2017
Minithumbup
Derek Edwards
By:
Apr 04,2017
14 people found
this helpful
It was really difficult arranging viewings. The Agent was to busy covering a wide area. Our first viewing was in the dark at 9pm and necessarily involved 1 of us staying at home as our son was in bed. The agent was not available on the day of completion to hand over the key so we were told to see the neighbour or the vendor if he was still there, and there was v poor communication. We were shocked when he turned up at the door 5 days later with his key to (by then) our house. If I could find ...
read full review
Was this helpful? Yes
Apr 01,2017
Minithumbup
Amanda Donnelly
By:
Apr 01,2017
0 people found
this helpful
my purple bricks property expert allocated to me was Amanda Donnelly to conduct the sale of my property. From the moment that I emailed my enquiry to P.B. Amanda responded within minutes to me by personal phone call, which impressed me right away . So I engaged her to sell my property, and she did not let me down. She was very informative ,courteous to me and to the prospective viewers to my property who stated within their feed backs. Therefore I would certainly recommend other pending seller...
read full review
Comment on agent fees
Excellent value for her attending to everything
Was this helpful? Yes
Mar 31,2017
Minithumbdown
David Roberts
Graham Colliss
By:
Mar 31,2017
16 people found
this helpful
Our initial valuation meeting with David went fine and he explained how the selling procedure should progress and how the online sale worked. He gave a range between £575000 and £625000 which was way above local agents' valuation, theirs being between £550000 and £575000 which I must admit seemed more appropriate compared to other properties for sale or recently sold. When we decided to proceed we had to wait 5 days for David to come back re photographs, floor plan etc as...
read full review
Comment on agent fees
Bad. Go for a no sale no fee all the time
Was this helpful? Yes
Mar 23,2017
Minithumbdown
Paul Waite
By:
Mar 23,2017
18 people found
this helpful
Well it all started quite positively Our local agent came to see us and gave us the sales pitch which sounded great i e the agents fees and also on average the property should sell within 14 days. However after that things went downhill. Firstly the only time we heard from our agent was through the message system and the only suggestion they ever seemed to come up with was reduce the price or add an extra on. They don't seem to know how to use the telephone as a backup to the message system to t...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 22,2017
Minithumbup
Kate Cullen
Tom Bradly
By:
Mar 22,2017
0 people found
this helpful
Kate was fantastic. Always able to help and provide her expert advice in a friendly and professional way. My house sold on open day and Kate dealt with a lot of interest and more than earned the extra £300 to manage viewings! Great experience from start to finish and I would highly recommend Kate and purple bricks to anyone!...
read full review
Comment on agent fees
The fees are fixed and are very reasonable!
Was this helpful? Yes
Mar 20,2017
Minithumbup
Glen Conn
David Garvey
By:
Mar 20,2017
0 people found
this helpful
I am very happy with the service I have received from Glen , nothing was to much trouble he was always happy to help and advise . He promptly answered every enquiry and completely put our mind at rest, He has made the experience of selling our house a positive one without stress, I am really happy with the choice of company and find the fees to be very good value ....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 16,2017
Minithumbdown
Matthew ODriscoll
By:
Mar 16,2017
16 people found
this helpful
Long story short I put an offer in for a property back in the first week of January. Recently it came to light that attic space they had 'converted' for extra storage space wasn't actually included in the lease. Subsequently my mortgage lender has reduced their value of the property from by 4 thousand. The property should NEVER have been advertised as having space if they didn't leagally have it in their lease. Matt was terrible, hard to get hold of and genuinly felt that he fuelled situations....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Mar 16,2017
Minithumbup
Fiona Richards
By:
Mar 16,2017
3 people found
this helpful
I have been working with Fiona whilst purchasing my property, and she has been very friendly and down to earth. As a first time buyer I have needed as much support as I can get and Fiona has provided this by being very helpful, informative and engaging. Regarding viewing the property, she has been flexible and reliable which has enabled me to go back to the house with various family members to gather thoughts on the property. I am enjoying working with Fiona and would definitely recommend Purple...
read full review
Was this helpful? Yes
Mar 15,2017
Minithumbup
James Bryan
By:
Mar 15,2017
2 people found
this helpful
Purple Bricks were excellent from start to finish can't thank them enough they sold out house within a week and we saved 4 grand in fees....
read full review
Comment on agent fees
Amazing
Was this helpful? Yes
Mar 14,2017
Minithumbdown
Andrew Potter
By:
Mar 14,2017
16 people found
this helpful
Felt really let down, he didn't reply to my emails, even regarding stuff like the survey, I only actually got to speak to him day b4 exchange after I liaised with buyer myself and I was to scared to pull him up for ignoring me in case he put the kibosh on my sale so I had to be nice to the *. Stick with a high street estate agent! At least they have to answer you if you are face to face!...
read full review
Comment on agent fees
I basically paid for right move advert and board......I'll srell myself next time.....or use a proper agent
Was this helpful? Yes
Mar 13,2017
Minithumbup
Kelly Bailey
Tarun Chawla
By:
Mar 13,2017
0 people found
this helpful
Absolutely outstanding customer service from Kelly, made what can be a stressful time effortless, I cannot recommend Kelly and purplebricks highly enough....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
Mar 12,2017
Minithumbup
Peter Whiting
By:
Mar 12,2017
12 people found
this helpful
After paying £800 plus upfront,(non refundable) and having the property on the market for just over a month,we feel very let down. There has been lack of communication and feedback. The description and write up was very poor,I could have done a better job myself. I have bought and sold numerous properties in the last 40 years, but have never encountered a less proactive company. When we took the property off the market,Purple bricks did not even give us so much as a courtesy call,i...
read full review
Comment on agent fees
Very expensive for little work and no result.
Was this helpful? Yes
Mar 10,2017
Minithumbdown
Paul Brown
Jemma Harris
By:
Mar 10,2017
13 people found
this helpful
Absolutely terrible service, no support, no proactive calls. Feel like I've been robbed especially when they are still trying to charge for an EPC which was never completed 2 months after the sale. There's absolutely no incentive for them to try and sell your property as they get paid either way - many mistakes on advert and even when prompted was still incorrect. Eventually did my own viewing and did an offline negotiation and then had to advise for them to go via purple bricks with the offer I...
read full review
Comment on agent fees
Upfront fees, avoid.
Was this helpful? Yes
Mar 09,2017
Minithumbdown
James Bryan
By:
Mar 09,2017
16 people found
this helpful
We're currently trying to buy a house through PB and the experience is horrendous. We've submitted feedback after the viewing, made an offer but apart from a declined offer (I've no issues with that) we've had no feedback, no one to talk to. We don't know if we are wasting ours and the vendors time or not. A proper EA would be on the phone to negotiate, you'd know where you stood but not here. I doubt we will proceed with the negotiation, there's no point without feedback. I do know I will never...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 9 10 2 7 2 31

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Purplebricks

Individual Branch Awards

Firm rankings



Firm Address

Central Office, Avon House, 435-441 Stratford Road
Shirley,Solihull
West Midlands
B90 4AA
0800 810 8008

Website not available


Firm Widgets

My widgets



Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.