Purplebricks

1.24/5 rating 154 reviews
  • 38% valuation accuracy
  • 10% recommend
  • 22% fee satisfaction
Emoov Advertisement
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, i Read full description...Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available

Properties for Sale
Properties to Rent

“Great experience with Purple Bricks...”

Nov 16,2018
Minithumbup
By: 'SLB'
Nov 16,2018
0 people found
this helpful
When we found a house we really liked we invited some local agents to come value our house for sale. We also asked Purplebricks and Bryan Tyler was our consultant. We respected Bryan's friendly and honest approach. He was not pushy at all and ...
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Comment on agent fees
Bargain fees compared to high street estate agents. Paid up front and chose our own solicitors
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“Poor experience...”

Nov 16,2018
Minithumbdown
By: 'Graeme Bell'
Nov 16,2018
2 people found
this helpful
At the start I was impressed, the tenancy signing and moving in process was all very eficient and quick. However, I've lived here since February, it got to June, July time after months of asking them to take the Let sign down, I had ...
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“If I could give zero stars then I would...”

Nov 06,2018
Minithumbdown
By: 'Matt Burden'
Nov 06,2018
15 people found
this helpful
I can only assume there is some kind of bot leaving positive reviews on Trust Pilot. Either that or it's compulsory for staff to leave them. This is an assumption of course as I'm just a bit angry that this company continues to ...
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Comment on agent fees
You get what you pay for
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“Terrible for buyers...”

Nov 03,2018
Minithumbdown
By: 'Craigibabu'
Nov 03,2018
6 people found
this helpful
Tried to arranged viewing as a prospective cash buyer via online booking , took way too long to confirm , rebooked several times due to local agent being unavailable every time , phoned purple bricks directly , sent a query email , no outcome recieved , as a buyer i will ...
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“unhappy/disappointed...”

Nov 02,2018
Minithumbdown
By: 'Jules55'
Nov 02,2018
6 people found
this helpful
I do realize that this complaint is overdue but its only now that i am going down the process of putting my property on the market again... and not with purple bricks as before... I am upset about the service i received and the costs ...
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Comment on agent fees
I felt the fees were bad. Due to the fact that bad advice was given about a sitting tenant and the fact that i took the flat off the market very soon.
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“Awful experience, very unprofessional...”

Nov 02,2018
Minithumbdown
By: 'Matilda'
Nov 02,2018
5 people found
this helpful
I had a phone call from Purple Bricks less than 48 hours prior to my tenant's move in date, asking if I'd 'heard the update' and casually mentioned that they were no longer moving in due to 'being arrested.' There was no further explanation ...
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“Avoid...”

Nov 02,2018
Minithumbdown
By: 'Charlotte'
Nov 02,2018
4 people found
this helpful
** Very disappointed ** After previously marketing a property with no problems I have used purplebricks for my current property. I have had very little contact regarding marketing other than when I have chased the estate agent. The property has been on the market since the 8th ...
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“Aggressive and Rude...”

Nov 02,2018
Minithumbdown
By: 'Annoyed'
Nov 02,2018
4 people found
this helpful
Tried to buy a property thro Purple Bricks which fell through as they hadn't vetted the buyer properly and left us out of pocket by £1500. But they were quick enough to ring me and DEMAND evidence of our deposit even though the offer on ...
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By: Even More Annoyed
Nov 06, 2018
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They are absolutely appalling. Will NEVER consider even looking at a property to buy in the future if it's from them. ...

“Good for photos and advertising property...”

Nov 01,2018
Minithumbdown
By: 'kathykagora'
Nov 01,2018
4 people found
this helpful
If all you want are some photos of your property which can then be listed onto Rightmove and Zoopla etc then Purplebricks does the job. Follow-up sales support (a crucial stage) has been absent. I've had to do all the chasing including liaise with ...
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Comment on agent fees
A bit expensive for taking photos and putting onto Rightmove and Zoopla?
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“Brilliant for a Month......”

Oct 22,2018
Minithumbup
By: 'Peter'
Oct 22,2018
5 people found
this helpful
Agent was brilliant for the first month, then slowly vanished! Doesn't answer emails or phone now. Couldn't fault the service from Natalie initially, very encouraging and professional work. Follow ups were quick and had a few viewings, but after a month all that ...
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Comment on agent fees
Fees are brilliant if your property will sell itself.
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“HOPELESS...”

Oct 12,2018
Minithumbdown
By: 'Mark'
Oct 12,2018
14 people found
this helpful
Do not use plain and simple. Hidden costs and zero follow up. Use solicitors with no local knowledge, don't qualify buyers and are never available. And then you still have to pay them even if the sale falls through. Its a con and a ...
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Comment on agent fees
Hidden costs and its rubbish that's it no sale no fee - you have to pay regardless
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“Avoid at all costs!...”

Oct 01,2018
Minithumbdown
By: 'Juliap1978'
Oct 01,2018
30 people found
this helpful
Please don't make the same mistake that I (and it seems many others) did and choose to ignore all the negative reviews of Purplebricks. Blinded by the sales patter of my 'local property expert' and the low cost, I believed that Purplebricks would give ...
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Comment on agent fees
You pay even if your house doesn't sell. They don't want it to sell quickly- you are more likely to buy their add one if your house stays on the market longer.
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“Awful experience...”

Sep 11,2018
Minithumbdown
By: 'unhappy seller'
Sep 11,2018
27 people found
this helpful
my property was on the market for 9 months with not one viewing, despite reducing the asking price by £10,000. The pictures did not do the property justice, the descriptions written of primary school standard and contact with the agent limited. Graham was useless then went off ...
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“Ridiculously awful...”

Sep 11,2018
Minithumbdown
By: 'Mitch'
Sep 11,2018
13 people found
this helpful
I also do not know where to start. In 20 years of renting this is worst experience. Even complaining and speaking to managers and directors changes nothing. I still have outstanding maintenance issues from over six months ago staff changing every two months and using that ...
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Comment on agent fees
High
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“Worst letting Agent ever...”

Aug 29,2018
Minithumbdown
By: 'Patel'
Aug 29,2018
22 people found
this helpful
They have messed me around so much, I don't think I have enough space here and wouldn't know where to start. Then I find out there's a clause in my contract that say £600 plus Vat to leave even though I've been ...
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Comment on agent fees
Terrible
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“Poor show...”

Aug 29,2018
Minithumbdown
By: 'Rachael'
Aug 29,2018
17 people found
this helpful
Debbie came across as friendly, engaging and enthusiastic to sell, but my experience was she was focused on getting me to sign up and not at all on selling my property....
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Comment on agent fees
Fees were very good and highly competitive, but because they are paid in advance they have no inventive to seek your property.
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“Terrible estate agent. Don't buy through them!...”

Aug 27,2018
Minithumbdown
By: 'Kerri jenkins'
Aug 27,2018
18 people found
this helpful
Unhelpful. No communication. Not in a position to sell myself and my partner went to purchase a property with purplebricks end of Feb 2018 for a property at 66 the common in Barwell. It has been 6 months since we started, and we pulled out a week ago. ...
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Comment on agent fees
We did not pay fees through this company but lost money through our solicitors because of the negligence
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“Purple bricks...”

Aug 13,2018
Minithumbdown
By: 'R O'Brien'
Aug 13,2018
32 people found
this helpful
There isn't much I can say really.They are absolutely rubbish.I would advise that you spend the extra money and go to a High street agent. After 4 months of empty promises we gave up with them. Went to a high street agent and ...
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Comment on agent fees
The fees are more if you live in the London area (£1100) didn't mind paying that but there was a £300 fee for them to show the property to clients this was not value for money. And don't forget the VAT. All in All for the service the fees are to much.
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By: James Preece
Aug 16, 2018
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Sale fell through as purple bricks didn't do due diligence on the buyer wasted 6 weeks lost the house we were buying. Also charged us £360 for using other solicitors for the aborted transaction. Have now moved from purple bricks as we don't even get feedback from viewers!! All in all I would recommend not using purple bricks to anyone as they still want their £849 for this sub standard service, good luck purple bricks!! ...

“Late drunk loud agent...”

Aug 13,2018
Minithumbdown
By: 'Dan'
Aug 13,2018
22 people found
this helpful
WORST experience with a real estate agent BY FAR with PurpleBricks. I booked a viewing to a property, and the agent responsible for showing me the place sent me a last minute email at 3am cancelling my viewing for no apparent reason. I waited outside ...
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“Unhelpful...”

Aug 13,2018
Minithumbdown
By: 'Jessica'
Aug 13,2018
13 people found
this helpful
(First Time Seller) - I had my offer accepted on a house, but after needing to arrange for some further checks, the agent was completely unhelpful, only sending me text messages in response to my attempted phone calls. Purchase fell through due to poor communication ...
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“Dreadful. Just about the sign up. Want your money upfront so sign up is the be all....”

Aug 13,2018
Minithumbdown
By: 'Unimpressed'
Aug 13,2018
18 people found
this helpful
Turned up late, jeans and t shirt. Undervalued significantly. Couldn't answer questions, didnt listen. All about the sign up. Get the fee. Sent a quote in £30k more after telling me it wasn't worth it. Just want your money up front. Be very ...
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Comment on agent fees
Fees were cheap bit no confidence he would do anything after he got the money.
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“Absolutely Awful Service...”

Aug 13,2018
Minithumbdown
By: 'LondonTenant'
Aug 13,2018
11 people found
this helpful
I have been complaining about an ongoing maintenance issue at our property which severely impacts our health on a day-to-day basis - and purple bricks have been incredibly inept at dealing with it. The staff is unresponsive, the phone number provided for helplines all circle ...
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Comment on agent fees
overcharge as all estate agents do but fees are not the main issue. the main issue is responsiveness and them not doing anything
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“Complete Commisery from Start to Finish...”

Aug 13,2018
Minithumbdown
By: 'Not one viewing'
Aug 13,2018
22 people found
this helpful
The so called "Local Property Expert" massively overvalued the property, took awful photos and regurgitated manufactured statistics about how good Purplebricks are and repeated them for about an hour. The property was put on Rightmove. That was the end of what Purplebricks actually ...
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Aug 13,2018
Minithumbdown
By: 'Anca'
Aug 13,2018
14 people found
this helpful
Unprofessional, very rude , clueless and useless staff! Offered on a property that they've had on the market for more than 2 months with no interest, on Mon 15th and no one contacted me about the offer for 4 day ! 4 days!!!! ( taking into account I'm Chain ...
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“UNPROFESSIONAL...”

Jul 30,2018
Minithumbdown
By: 'GUESS WHO'
Jul 30,2018
4 people found
this helpful
Do not use purple bricks overpriced our house By £40.000 then had the cheek to say we agreed to valuation, removed from sale after every potential sale failed due to over valuation Removed money from our credit card account when I only gave them my card ...
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Comment on agent fees
FEES FOR WHAT BEING USELESS
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“Excellent, more than earned his fee...”

Jul 10,2018
Minithumbup
By: 'Highly recommended'
Jul 10,2018
10 people found
this helpful
Steve Haines helped us sell our house a year ago. From the outset he was friendly and enthusiastic about the house. I loved that we could edit the particulars online and also add our own photos. I also appreciated the online calendar - it meant ...
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Comment on agent fees
Excellent value for money - I can't see why you'd pay up to five times as much for a traditional agent.
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“Miss...”

Jul 10,2018
Minithumbdown
By: 'Suzanne'
Jul 10,2018
33 people found
this helpful
DON'T GO WITH PURPLE BRICKS. They did don't explain to my elderly mother that it was a purely internet based estate agents, They under valued the property, they took dreadful photos, the floor plan was wrong, I withdrew the property after 4 weeks, and ...
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Comment on agent fees
BAD BAD BAD
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By: Judith
Sep 13, 2018
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I think this can be classed as elderly abuse. I'm in my fifties and went with purple bricks only to find I had to do everything myself on their nightmare of a website with no help from the agent. So I definitely think the elderly should be protected from signing up for something that they would not be qualified or have the capacity to do. Nothing was explained to me about having to manage my own account online. How can it be legal to encourage an elderly person to sign up for something they wou ...

“MAKE SURE YOU PROTECT YOUR DEPOSIT WITH DPS !...”

Jul 10,2018
Minithumbdown
By: 'Raysumm'
Jul 10,2018
17 people found
this helpful
Because PB won't care either way. Viewing fine. Moved in and had to organise power bills Council tax etc myself. Fine. When I gave agency notice at end of agreed let period, suddenly all contact stopped. 2 and a half months after inventory I'm ...
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“WORST ESTATE AGENT EVER!!!!!...”

Jul 10,2018
Minithumbdown
By: 'Frankie'
Jul 10,2018
15 people found
this helpful
Please please do not use Purple Bricks for property renting. We should have seen the warning signs from the very beginning. We were told to meet the inventory clerk at the new house we were renting at a certain time on a certain day. We ...
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“Don't use PurpleBricks....”

Jun 20,2018
Minithumbdown
By: 'Jeremy Lovelock.'
Jun 20,2018
43 people found
this helpful
Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the 'estate ...
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Comment on agent fees
The house didn’t sell with PurpleBricks so I paid nearly £900 for nothing.
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By: Sarah Lynn
Oct 09, 2018
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Additionally Close Brothers are a complete bunch of scanners to. So it's from the frying pan into the fire, sometimes without your property being sold. AVOID ...
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From Landlords From Tenants From Vendors From Buyers Other
0 12 0 11 14 78 1 20 0 18

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Last updated at 1:49 PM 13/12/2017 by allAgents

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Firm Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available

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  • Open: 24/7


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