43% sales valuation accuracy
24% sales fee satisfaction
44% lettings valuation accuracy
17% lettings fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ...
show more
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 304
30th Jul 2020
reviewed by 'Abbie Finch'
27th Jul 2020
reviewed by 'Geoff'
27th Jul 2020
reviewed by 'Debra'
21st Jul 2020
reviewed by 'Anon'
20th Jul 2020
reviewed by 'Valerie Puckerin'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 43% | 24% | £66,000 | £3,500,000 |
| Lettings | 44% | 17% | £390 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 35 | 0 | 27 | 21 | 136 | 1 | 32 | 0 | 49 |
Areas covered
Address
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open: 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Overall
Latest Properties
No Properties
Jul 30,2020
Jul 30,2020
0
people found
this helpful
this helpful
Would never use again.
Waited 7 months for a property, just for it to fall through.
Area expert never got in touch with us. We were left completely alone.
The online concept doesn't work - there is no one in the middle driven by commission to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2020
Jul 29,2020
0
people found
this helpful
this helpful
Shocking. Absolutely awful experience. Property 'expert' got my hopes up with the price. Then she couldn't even write the description with correct grammar and spellings. And it just kept getting worse and worse as once you sign they lose interest in selling your property. I've ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2020
Jul 27,2020
0
people found
this helpful
this helpful
Don't touch with a barge pole. My experience started well but after we got a buyer the support was rubbish...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2020
Jul 27,2020
0
people found
this helpful
this helpful
Do not waste your money. Their service is appalling. They take your money 10 months in whether you have sold or not. Absolutely no help from the agent. Always an excuse for not being available.
My advice would be to go with a local agent , yes ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2020
Jul 21,2020
2
people found
this helpful
this helpful
After initially speaking with a property 'expert', my husband and I had some time to discuss our options, but my husband was receiving texts stating that we needed to get our property on the market as he had people interested already. Little did we know ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2020
Jul 20,2020
1
people found
this helpful
this helpful
Absolute rubbish. Would not recommend to anyone. Did not sell property. Agent was not easily contactable. Did not get sold. Disgusting!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2020
Jul 15,2020
0
people found
this helpful
this helpful
Terrible company, uncommunicative and just generally rubbish in all aspects. there is a house to buy and I am a cash buyer, i wanted to see it and they didn't give an early appointment as promised. i feel let down by them. I have just ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2020
Jul 07,2020
2
people found
this helpful
this helpful
I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused so much stress by this experience.
I have a modern 2 bedroom flat in London next to the River Thames. At the beginning, PurpleBricks were receptive ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2020
Jun 25,2020
2
people found
this helpful
this helpful
If I could give a zero I would. 2 weeks after instructing them the property was still not on the market having to wait for head office to authorise the advertising. In the end I told them where to go and requested a refund of my ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2020
Jun 25,2020
0
people found
this helpful
this helpful
I would not recommend Purplebricks, we had 3 different people acting for us, 2 left the company 1 of those of her own choice and she even apologised to us for the service we had. The other person who left still had our key and no longer worked ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2020
Jun 24,2020
0
people found
this helpful
this helpful
It was not my choice to use PurpleBricks! By chance, I HAD TO, due to a property listed by them on one of the online platforms. Emailed them, requesting a viewing - no single sound in reply! Tried to call, but they redirect you to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2020
Jun 22,2020
0
people found
this helpful
this helpful
Booking 2 appointments then not coming.
If saying 4pm so has to be 4pm not changing date again.
Unproffesional company not use !
Location Greenford agent Joshua...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22, 2020
View all comments
(1)
Hi Adela, please contact me on joshua.simpson@purplebricks.com to discuss this property in Greenford. I’m sure whatever viewing this is for, it can be arranged at your convenience. From the small bit of information provided I can’t work out which property you’re talking about and your name has not come up for any recent viewings. I hope to hear from you.
Thanks ...
Jun 22,2020
Jun 22,2020
0
people found
this helpful
this helpful
This is the WORST company I have ever had to deal with. I am buying a house through purple bricks and the seller is using Purple Bricks solicitors...what a HUGE mistake. Everyone has told me how bad they are but I didn't expect anything ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2020
Jun 12,2020
3
people found
this helpful
this helpful
As a prospective buyer, I found the whole experience of dealing with Purplebricks very messy and unprofessional. In particular I found the online bidding really stressful...some bids were rejected online by the seller, and others I received a call from a Purplebricks agent to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2020
Jun 10,2020
1
people found
this helpful
this helpful
If I could give 0 stars I would.
Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money.
I went through 3 different property managers and was never told when they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 09,2020
Jun 09,2020
4
people found
this helpful
this helpful
😡😡😡😡 DO NOT USE 😡😡😡😡
Absolutely awful company, charge you to do nothing. I had to take my own pictures in the end as the lady who came tried to advertise pictures that was horrid. I have complained numerous times and now have had to go the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 26,2020
May 26,2020
0
people found
this helpful
this helpful
I recently sold a property through Purple Bricks. I was helped
thankfully, by Vanessa Marubbi my local agent at Purple Bricks. Vanessa helped me through every step of the process, and went over and above her duties....
read full review
read full review
Was this helpful?
Yes
Yes
May 26,2020
May 26,2020
1
people found
this helpful
this helpful
Got caught out with the classic Purplebricks over-valuing of my property. The agent swore he had just sold a house locally for £425k and that mine was much better and therefore we should market at £450k.
Hardly any interest or viewings, but once you have ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2020
May 20,2020
2
people found
this helpful
this helpful
I am having the same experience with P/Bricks as 99% of all other people on here, their service has been abysmal from day one. We had to send back the advert several times to correct spelling mistakes, grammar, incorrect floor-plan and so on. When we ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2020
May 14,2020
0
people found
this helpful
this helpful
Phil at PB was a legend! Friendly, experienced and knowledgeable. We agreed on a valuation fairly quickly and although I accepted a lower offer in the end it was due to my own time constraints that I needed to sell sooner. The fee with PB ...
read full review
read full review
Was this helpful?
Yes
Yes
May 07,2020
May 07,2020
1
people found
this helpful
this helpful
The agents themselves were fine and houses in my area sell really quickly so there were no issues and despite not conducting viewings that I paid £350 for due to covid, I made a video myself and I accepted a near asking price offer within 4 weeks. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12, 2020
View all comments
(2)
I will submit the formal complaint to them both I am still livid! It is my understanding that you have to formally complain to PB first and that was done but surprise surprise no response from them yet! ...
Apr 30,2020
Apr 30,2020
6
people found
this helpful
this helpful
Totally Shocking experience
Purple Bricks totally lied and misrepresented their services and conned me into signing a deferred payment scheme without explaining they expected payment for doing bugger all.
Complete and utterly incompetent. Cheating bunch of con- artists.
DO NOT TOUCH THEM WITH A BARGE ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2020
View all comments
(1)
I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...
Apr 17,2020
Apr 17,2020
5
people found
this helpful
this helpful
I went with Purple Bricks for my sale because I thought that given my flat was right next to a station, with good connections to London - I thought that, given this would probably be of interest to first time buyers, as long as Purple ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
1
people found
this helpful
this helpful
This is a scam and we need to get action against PB. They want their money whether they sell or not. Send an agent round who glosses over the terms. In my case even took a scan of my expired cc for payment and said ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 04, 2020
View all comments
(1)
I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...
Mar 12,2020
Mar 12,2020
2
people found
this helpful
this helpful
Agents are not motivated to sell your property. They dont even try to understand the property and get simple things wrong...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2020
Mar 11,2020
4
people found
this helpful
this helpful
AVOID AT ALL COSTS
PLEASE READ CAREFULLY. IGNORE ALL GOOD REVIEWS,
They will have a local agent visit your property and sell you the dream. Let me emphasise the word "SELL". The service after you sign up with PurpleBricks is non existent. They have no ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2020
Mar 09,2020
5
people found
this helpful
this helpful
If I could give no stars I would. We signed up to purple bricks only to then get zero correspondence from them. We had to chase them to come pick up a set of keys to show our flat! Surely that's estate agent 101. Over and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2020
Mar 05,2020
5
people found
this helpful
this helpful
had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2020
Mar 02,2020
4
people found
this helpful
this helpful
Purple Bricks do not advertise that in addition to the so called 'fixed fee' regardless of a sale or not, there are additional charges. If you pay now up front you have to pay them an additional £300 plus vat at completion. If you wish to ...
read full review
read full review
Comment on agent fees
Misleading
Was this helpful?
Yes
Yes
Jun 04, 2020
View all comments
(1)
I'm in the same boat - get a response re. Ts&Cs, it is never mentioned as an additional charge. PLEASE can you raise a complaint with the FCA and the ASA, both of whom supposedly regulate these guys and if doing their jobs properly will take enforcement and ensure we get refunds! ...
Mar 02,2020
Mar 02,2020
4
people found
this helpful
this helpful
We rent a property managed by Purplebricks. In two years we have had two issues we needed their assistance with. Our boiler broke down just before Christmas a year ago and storm Dennis has caused a leak.
In the first instance we had no response ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents
