Purplebricks

1.23/5 rating 129 reviews
  • 38% valuation accuracy
  • 10% recommend
  • 21% fee satisfaction
Purplebricks is a local estate agent with:

- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available

Properties for Sale
Properties to Rent

“ Excellent, more than earned his fee... ”

Jul 10,2018
Minithumbup
By: 'Highly recommended'
Jul 10,2018
0 people found
this helpful
Steve Haines helped us sell our house a year ago. From the outset he was friendly and enthusiastic about the house. I loved that we could edit the particulars online and also add our own photos. I also appreciated the online calendar - it meant ...
read full review
Comment on agent fees
Excellent value for money - I can't see why you'd pay up to five times as much for a traditional agent.
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Miss... ”

Jul 10,2018
Minithumbdown
By: 'Suzanne'
Jul 10,2018
11 people found
this helpful
DON'T GO WITH PURPLE BRICKS. They did don't explain to my elderly mother that it was a purely internet based estate agents, They under valued the property, they took dreadful photos, the floor plan was wrong, I withdrew the property after 4 weeks, and ...
read full review
Comment on agent fees
BAD BAD BAD
Comments (3) Report abuse Print review
Was this helpful? Yes
By: JENNIFER CARR
Jul 18, 2018
View all comments (3)
WAS GOING TO SELL MY HOME AND BUY NEW HOME WITH PURPLE BRICKS! HOWEVER WHEN WE READ NEGATIVE REVIEWS AGAINST PURPLE BRICKS ELDERLY ABUSE!!!! WE WERE DISGUSTED APPALLED WITH PURPLE BRICK ABUSE ON AN ELDERLY CUSTOMER!! WORD OF MOUTH IS SO POWERFUL LIKE FIRE! WILL NOT RECOMMEND PURPLE BRICKS TO ANYONE!! WE WILL HIRE A PROFESSIONAL REMAX AGRNT!!! RATHER PAY FEES THRN BEING SCAMMED THEN BEING ABUSE TAKEN ADVANTAGE!!!! ...

“ MAKE SURE YOU PROTECT YOUR DEPOSIT WITH DPS !... ”

Jul 10,2018
Minithumbdown
By: 'Raysumm'
Jul 10,2018
3 people found
this helpful
Because PB won't care either way. Viewing fine. Moved in and had to organise power bills Council tax etc myself. Fine. When I gave agency notice at end of agreed let period, suddenly all contact stopped. 2 and a half months after inventory I'm ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“ WORST ESTATE AGENT EVER!!!!!... ”

Jul 10,2018
Minithumbdown
By: 'Frankie'
Jul 10,2018
2 people found
this helpful
Please please do not use Purple Bricks for property renting. We should have seen the warning signs from the very beginning. We were told to meet the inventory clerk at the new house we were renting at a certain time on a certain day. We ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Don't use PurpleBricks.... ”

Jun 20,2018
Minithumbdown
By: 'Jeremy Lovelock.'
Jun 20,2018
26 people found
this helpful
Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the 'estate ...
read full review
Comment on agent fees
The house didn’t sell with PurpleBricks so I paid nearly £900 for nothing.
Comments (7) Report abuse Print review
Was this helpful? Yes
By: Jane Hewes
Jul 03, 2018
View all comments (7)
I was looking at a property with paddocks advertised. Needed to know acreage as I have horses and needed to know if the paddocks advertised were big enough for 3 horses. Kept emailing purple bricks asking for this info (which is normally given on any property details), all I kept getting back was an automated reply saying I had to arrange a viewing. A viewing would have been a complete waste of time for us and the buyer if the paddocks were not big enough, so I just gave up in the end!! Ju ...

“ Unscrupulous... ”

Jun 20,2018
Minithumbdown
By: 'Belgravi118'
Jun 20,2018
6 people found
this helpful
Agent gave a very low rental appraisal saying that there were many similar properties in the area. Did a valuation report for a one bedroom flat when it is two. Then offered to rent it for himself for two years. When I did a comparison ...
read full review
Comment on agent fees
I would not pay fees for such a service.
Comments (0) Report abuse Print review
Was this helpful? Yes

“ PurpleBricks West Lothian - negative, stressful and upsetting experience... ”

Jun 12,2018
Minithumbdown
By: 'Steve'
Jun 12,2018
21 people found
this helpful
Our experience with PurpleBricks's agent Samantha Webb (West Lothian Property Expert) has been rather negative. Samantha seem to be very attentive when we were about to sign up with PurpleBricks. At the start we were quite impressed. Once we did sign up we had ...
read full review
Comment on agent fees
The fees are ridiculously high when you take into account the agent's lack of expertise, input and general ability to do her job.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Paul Singleton
Jun 28, 2018
View all comments (1)
If you don't receive a response about a complaint within a reasonable timeframe (maybe 2 weeks) write to The Estate Agency Ombudsman (www.tpos.co.uk) and provided you prove that you've tried to resolve it with them directly they will investigate. ...

“ Shocking !!!... ”

Jun 12,2018
Minithumbdown
By: 'Asif.'
Jun 12,2018
11 people found
this helpful
Absolutely disgusted. I have made an offer 4 times increasing my offer each time and still No response from any of their agents. I'm struggling to find the right house for my family but these guys are disgusting, they have made no contact to discuss ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Horrific... ”

Jun 10,2018
Minithumbup
By: 'Lesley'
Jun 10,2018
2 people found
this helpful
We got sucked in with the low fee. But trust me - you don't realise what a proper estate agent does until you use this bunch of amateurs. Yes they advertise it and yes they show people but the moment it goes under offer ...
read full review
Comment on agent fees
If you fancy wasting some money I would suggest setting light to it rather than using Purple Bricks
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Do not use Purplebricks if you want maximum money for your property... ”

Jun 04,2018
Minithumbdown
By: 'Sandra'
Jun 04,2018
16 people found
this helpful
I viewed a property on Sunday and offered 5k over asking price. I received automated emails advising offers had been made on the property. I rang Purplebricks 36hours later as I had not heard about my offer. The voicemail advised that the staff were busy ...
read full review
Comments (3) Report abuse Print review
Was this helpful? Yes
By: Mike Scott
Jun 09, 2018
View all comments (3)
It was the worst experience I have ever had, the only time you see a purple bricks agents is when they sign the contract, they never show your house, they never return calls, they never return emails, now I am stuck. Run! ...

“ Couldn't view a house as a cash buyer!... ”

Jun 03,2018
Minithumbdown
By: 'Don't sell through these morons'
Jun 03,2018
9 people found
this helpful
Purple Bricks cost us tens of thousands of pounds by messing up our house sale. We then sold quickly through a proper estate agents with actual people who can string a sentence together. This put us in the position of being cash buyers. We had ...
read full review
Comment on agent fees
A joke!
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Never Again... ”

May 31,2018
Minithumbdown
By: 'Not4PurpleBricks'
May 31,2018
10 people found
this helpful
The agent was really helpful and responsive - the property sold with no effort from purple bricks and the solicitor they recommend is £300 cheaper if you go direct. Once they have your money and the property sells they do not wish to do any work ...
read full review
Comment on agent fees
Bad as they did not deserve this money.
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Thanks Gino... ”

May 14,2018
Minithumbup
By: 'Mr Gardner'
May 14,2018
1 people found
this helpful
Gino Marone was very helpful and available any time to answer my concerns. Thanks Gino for helping to sell the house so quickly....
read full review
Comment on agent fees
Very reasonable , much cheaper than the other agents we looked at
Comments (0) Report abuse Print review
Was this helpful? Yes

“ I wouldn't wish these people on my worst enemy... ”

May 01,2018
Minithumbdown
By: 'Amz9x'
May 01,2018
27 people found
this helpful
Was with Purplebricks for over a year and a half and it has been the worst year and a half of our lives. I have only given them 1 star because there was no option to give them zero. Right from the start, they were awful, ...
read full review
Comment on agent fees
They shouldn't charge any fees
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Lucky escape... ”

Apr 26,2018
Minithumbdown
By: 'Figaro'
Apr 26,2018
20 people found
this helpful
I was just about to sign up , and the agent was great and really responsive to texts and wanted to get my up and running really quick . It was all happening a bit too fast so I decided to slow it down and do some ...
read full review
Comment on agent fees
Fees are good but would not want to be tied in (which you are if you don't pay straight away and pay after sale or 10 months) with their awful solicitors / conveyancers
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Liars... ”

Apr 24,2018
Minithumbdown
By: 'AVOID THIS COMPANY!'
Apr 24,2018
33 people found
this helpful
Liars - They will act fast to take your money and lie to keep more of it. Avoid. Since the beginning of my contract and renting my property out Jan 2018, I have nothing but problems with PurpleBricks. Alethea Graham, my so called expert, responds when ...
read full review
Comment on agent fees
Awful!
Comments (2) Report abuse Print review
Was this helpful? Yes
By: Anne MacGregor
May 29, 2018
View all comments (2)
The sentence is typical of Purple Bricks. It is quite feasible that they said the job had been done and then go on to say there would be a refund. They cannot be relied on for either consistency or integrity. ...

“ Disappointing experience... ”

Apr 16,2018
Minithumbdown
By: 'Chorleygirl'
Apr 16,2018
54 people found
this helpful
It all started so well but as I prepare to pay up 10 months after I first put our house on the market with Purple Bricks I want to share my experience with others. I wish I had looked further than Trustpilot for reviews as it ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sherri McLain
May 28, 2018
View all comments (1)
Hi Sorry to hear that. I think the business model of "we get paid our fee regardless of whether actually get your house sold" is likely the issue. I come from the US and the commissions estate agents charge are much higher than here, but they do a lot more for the money, are much hungrier and they get nothing if the house doesn't sell. I know people in the UK feel the 1.5% or whatever commission is very high, but you tend to get what you pay for. ...

“ Poor Service... ”

Apr 16,2018
Minithumbdown
By: 'James'
Apr 16,2018
27 people found
this helpful
The agent was nice enough, but the listing was lacklustre, the interest generated was almost nothing (one viewing), and so we used a local agent who sold our house within a week. Thus the purported saving due to their low fees just ends up beign ...
read full review
Comment on agent fees
An unnecessary additional cost for us now
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Renting nightmare... ”

Apr 16,2018
Minithumbdown
By: 'Ruth'
Apr 16,2018
18 people found
this helpful
After an initial really positive experience with viewing agent, things went on a downward spiral. To cut short, on the date I was due to move in I met the inventory agent and found that none of the agreed conditions of my taking the property ...
read full review
Comment on agent fees
I didn’t pay any fees but the company cost me an additional £620 which they never refunded despite saying they would
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Use a traditional agent!... ”

Apr 10,2018
Minithumbdown
By: 'Mick F'
Apr 10,2018
26 people found
this helpful
Take your money and then hear nothing. Unsupportive and uncommunicative. Over 4000 views on Rightmove and one review (albeit a dubious review, I won't say no more). I've sold 4 houses in the past, please stay clear of PB unless you have a spare £1000 to ...
read full review
Comment on agent fees
Bad
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Awful for Buyer... ”

Apr 10,2018
Minithumbdown
By: 'Jamie Hobbis'
Apr 10,2018
24 people found
this helpful
I can see the attraction as a seller for the cheap fees, but as a buyer the experience was beyond annoying. There's no agent to speak to. I had to book an appointment over the internet and as we were camping (while house hunting) ...
read full review
Comment on agent fees
N/A
Comments (0) Report abuse Print review
Was this helpful? Yes

“ Service apalling... ”

Mar 29,2018
Minithumbdown
By: 'Chev'
Mar 29,2018
22 people found
this helpful
Allocated a day and time by central operation to view then local agent sought to change time from morning to afternoon but this was not convenient for me. Looked at alternatives on line - all early morning and up to 10.30 am - not convenient so ...
read full review
Comment on agent fees
Don't know.
Comments (0) Report abuse Print review
Was this helpful? Yes

“ DO NOT, I repeat, DO NOT use this agency!... ”

Mar 28,2018
Minithumbdown
By: 'Richard'
Mar 28,2018
28 people found
this helpful
Firstly, this company does not offer no sale, no fee. When asked he told us this. The website waited two weeks before telling us this, just when it was conveniently passed the contractual period where we could withdraw without losing our money. When you tell ...
read full review
Comment on agent fees
The fees sound good, however, considering that they do not want to sell and are keen on upselling + incompetence, you can actually pay more than a high-street agent in money and stress.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Eren
Apr 06, 2018
View all comments (1)
Well said excatly ivam going through same process ...

“ Rude/Abrupt... ”

Mar 27,2018
Minithumbdown
By: 'EG'
Mar 27,2018
19 people found
this helpful
I had my viewing of a property cancelled on the Friday before the Sunday viewing. I had stated I was a cash buyer, nothing to sell and keen to buy. I spoke to the vendors and they had accepted £3000 less than I was willing to ...
read full review
Comment on agent fees
Rude/abrupt and not acting in the vendors' best interest
Comments (0) Report abuse Print review
Was this helpful? Yes
Mar 15,2018
Minithumbdown
By: 'Sarah C'
Mar 15,2018
25 people found
this helpful
We have been absolutely appalled at the quality of Purplebricks' maintenance services. We are trying to organise for the flush button on our toilet to be repaired. This is a straightforward fix. Over an eight week period, we have now had four appointments with their ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Mar 15,2018
Minithumbdown
By: 'Avoid, Avoid, Avoid!!'
Mar 15,2018
22 people found
this helpful
The system works fine, however my Purple Bricks representative on two occassions failed to properly communicate my negotiating position - this led to one purchaser not proceeding and for the purchaser will did proceed, I had to give up £500 to ensure the purchaser would remain. ...
read full review
Comment on agent fees
Fees are irrelevant if service is terrible
Comments (0) Report abuse Print review
Was this helpful? Yes
Mar 14,2018
Minithumbup
By: 'Paul'
Mar 14,2018
38 people found
this helpful
I really wish I had found this web site before I signed up with purple bricks. I am selling my house and decided to give them a try after reading the reviews on trust pilot. The first bit of the process went well, the house ...
read full review
Comment on agent fees
seems good but when you add up all the extras they are not too dissimilar to a high street estate agent - fee paid upfront gives them little incentive to sell.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Eileen George
Mar 24, 2018
View all comments (1)
Yes, I experienced this from the other side. I booked a viewing, stated on my request to view I was a cash buyer with nothing to sell. The viewing was booked for Sunday on Friday night I received a text cancelling my viewing. The house was near my sister's so on the Sunday I popped around to the house and the vendors, really nice couple said they did not know of my position they just got a list of names and they had accepted £3000 less than I was willing to pay. They said they would speak to th ...
Mar 14,2018
Minithumbdown
By: 'Puffer74'
Mar 14,2018
20 people found
this helpful
I too wish I had read these reviews before appointing Purplebricks to sell my property. I feel very disappointed, stressed and upset with the process. Initially when I met the representative from PB I was very pleased and assured that I was making the right ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Dissapointed
Apr 27, 2018
View all comments (1)
Couldn't agree more. Exactly the same as our own situation. Our local expert, (or as I more appropriately call them, local comedian) has admitted they haven't a clue why our house hasn't sold but can't see that another agent would do any better.... Well they couldn't do any worse! :( ...
Mar 09,2018
Minithumbdown
By: 'Jon&Flo'
Mar 09,2018
22 people found
this helpful
I wish I had found this site before I choose to go with Purple Bricks... As it's a pay up front fee (or agree to pay 10 months later) once you are in they have no incentive to sell for you. I was replied to ...
read full review
Comment on agent fees
good if it sold your property but given the way it was going, it would have rided out to 10 months with no more viewings...
Comments (0) Report abuse Print review
Was this helpful? Yes
Mar 08,2018
Minithumbup
By: 'ALEX CLEARY'
Mar 08,2018
19 people found
this helpful
DO NOT WASTE YOUR MONEY I thought i was saving £3k, but instead i just wasted £1.5k. A complete waste of money, i had to list it with an actual estate agent to tried to sell my property STAY AWAY...
read full review
Comment on agent fees
TERRIBLE
Comments (0) Report abuse Print review
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 10 0 8 12 70 1 17 0 11

Agent Fees

No fees set.
Last updated at 1:49 PM 13/12/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

Awards won by Purplebricks

Individual Branch Awards

Firm rankings


Overall

Firm Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Website not available


Firm Widgets

My widgets

Opening hours


  • Open: 24/7

More Links


.

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram