Purplebricks
1.2/5, 442 reviews
6% recommended
42% sales valuation accuracy
24% sales fee satisfaction
47% lettings valuation accuracy
23% lettings fee satisfaction



Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 24% £25,000 £3,500,000
Lettings 47% 23% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 50 0 47 22 177 1 40 2 101
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Rude, expensive. AVOID!!!!...”

Share on :
Dec 02,2018
Minithumbdown
By: 'TraceColour'
Dec 02,2018
0 people found
this helpful
These guys are so rude. They were unhelpful, smug and really unprofessional. Fees are ridiculous and they're just a horrible bunch of people....
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Comment on agent fees
Incredibly BAD
Was this helpful? Yes

“No post sales support...”

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Nov 19,2018
Minithumbdown
By: 'kkagora'
Nov 19,2018
0 people found
this helpful
Purple Bricks is good value if you think some photos and a listing on Rightmove and Zoopla is good value for £1K+. However, despite "promises" to the contrary, they offer very little in the way of post sales support. It is hard to get them ...
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Comment on agent fees
Poor value. £1K+ plus for some photos and a listing on some real estate websites
Was this helpful? Yes

“Great experience with Purple Bricks...”

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Nov 16,2018
Minithumbup
By: 'SLB'
Nov 16,2018
2 people found
this helpful
When we found a house we really liked we invited some local agents to come value our house for sale. We also asked Purplebricks and Bryan Tyler was our consultant. We respected Bryan's friendly and honest approach. He was not pushy at all and we ...
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Comment on agent fees
Bargain fees compared to high street estate agents. Paid up front and chose our own solicitors
Was this helpful? Yes
By: SLB
Dec 20, 2018
View all comments (2)
The original review was not written by Purplebricks. Purplebricks did not even ask me to write it. It's my experience. ...

“Poor experience...”

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Nov 16,2018
Minithumbdown
By: 'Graeme'
Nov 16,2018
13 people found
this helpful
At the start I was impressed, the tenancy signing and moving in process was all very eficient and quick. However, I've lived here since February, it got to June, July time after months of asking them to take the Let sign down, I had to ...
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Was this helpful? Yes
By: Leah johnson
Dec 06, 2018
View all comments (1)
he same has happened to us, the week we moved in we had an issue with the kitchen lights so they were unusable, it took 2 weeks for those to be fixed. we are currently without a boiler so no hot water or heating in December, this has been ongoing for 6 days despite daily emails and phonecalls to them. today we got up to a massive leak in the utility room, nobody has been sent out, its an utter joke . thankfully we have managed to get in contact with our landlord who was appalled as he di ...

“Purple bricks...”

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Nov 15,2018
Minithumbdown
By: 'Waste'
Nov 15,2018
0 people found
this helpful
At first purple bricks were enthusiastic about putting my house on the market but as soon as I have singed the agreement I was unable to cumunicaate with them phone calls were not replied to even when I pulled the house nobody got in touch....
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Was this helpful? Yes

“Worst experience of my life. Would never use again and when I do buy will never use purple pricks as they should be shut down. Lost my time, money...”

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Nov 14,2018
Minithumbdown
By: 'Mikey'
Nov 14,2018
0 people found
this helpful
Utter disgrace to the property world and really cost me time, money and confidence in whole process. Would rather never buy if purple pricks are in the process...
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Comment on agent fees
Disgraceful
Was this helpful? Yes

“Worst agent I've ever experienced as a tenant...”

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Nov 13,2018
Minithumbdown
By: 'Brett'
Nov 13,2018
0 people found
this helpful
The olnly thing that Purplebricks seemed to be good at was closing the deal and getting you in the property. I had multiple issues with leaks and mould which when reported would get lost and not resolved. I moved out 2 months ago and they have ...
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Comment on agent fees
Fees are reasonable but total lack of basic service
Was this helpful? Yes

“Rubbish...”

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Nov 10,2018
Minithumbdown
By: '(Potential)'
Nov 10,2018
0 people found
this helpful
Very disappointing behaviour of Alan Hough – is he really employed by you? Arrogant, non-professional agent – ignores my calls and emails!...
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Comment on agent fees
N/A
Was this helpful? Yes

“If I could give zero stars then I would...”

Share on :
Nov 06,2018
Minithumbdown
By: 'Matt'
Nov 06,2018
30 people found
this helpful
I can only assume there is some kind of bot leaving positive reviews on Trust Pilot. Either that or it's compulsory for staff to leave them. This is an assumption of course as I'm just a bit angry that this company continues to exist. Please, ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
By: Dan
Mar 04, 2019
View all comments (2)
Quite funny review this one. I had an interview with them and stopped the skype when no less than the MD told me they don't chase up chains and see the sale through the sale will go through naturally and you need to be chasing instructions. I thanked him for his time (my wife was out of view from the skype call but her face visibly dropped when she heard that). Full service agent, at least be honest (like they were in my interview) and say you do 30% of the job, then people can see why you ar ...

“Terrible for buyers...”

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Nov 03,2018
Minithumbdown
By: 'Craigibabu'
Nov 03,2018
22 people found
this helpful
Tried to arranged viewing as a prospective cash buyer via online booking , took way too long to confirm , rebooked several times due to local agent being unavailable every time , phoned purple bricks directly , sent a query email , no outcome recieved , as a buyer i will ...
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Was this helpful? Yes
By: Suechap
Jan 29, 2019
View all comments (1)
I agree wholeheartedly. Twice now, as buyers, we've had properties sold out from under us even though we had appointments booked to view. On one occasion it was a second viewing. The first we knew was when we phoned to find out why our viewing hadn't been confirmed. How can this possibly be the way to do business. Totally lacking in professionalism and manners. We've lost two properties we would probably have made offers on. ...

“unhappy/disappointed...”

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Nov 02,2018
Minithumbdown
By: 'Jules55'
Nov 02,2018
17 people found
this helpful
I do realize that this complaint is overdue but its only now that i am going down the process of putting my property on the market again... and not with purple bricks as before... I am upset about the service i received and the costs ...
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Comment on agent fees
I felt the fees were bad. Due to the fact that bad advice was given about a sitting tenant and the fact that i took the flat off the market very soon.
Was this helpful? Yes

“Awful experience, very unprofessional...”

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Nov 02,2018
Minithumbdown
By: 'Matilda'
Nov 02,2018
14 people found
this helpful
I had a phone call from Purple Bricks less than 48 hours prior to my tenant's move in date, asking if I'd 'heard the update' and casually mentioned that they were no longer moving in due to 'being arrested.' There was no further explanation or ...
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Was this helpful? Yes

“Avoid...”

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Nov 02,2018
Minithumbdown
By: 'Charlotte'
Nov 02,2018
12 people found
this helpful
** Very disappointed ** After previously marketing a property with no problems I have used purplebricks for my current property. I have had very little contact regarding marketing other than when I have chased the estate agent. The property has been on the market since the 8th ...
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Was this helpful? Yes

“Aggressive and Rude...”

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Nov 02,2018
Minithumbdown
By: 'Annoyed'
Nov 02,2018
13 people found
this helpful
Tried to buy a property thro Purple Bricks which fell through as they hadn't vetted the buyer properly and left us out of pocket by £1500. But they were quick enough to ring me and DEMAND evidence of our deposit even though the offer on the ...
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Was this helpful? Yes
By: Even more annoyed again
Oct 03, 2020
View all comments (2)
Rude, aggressive in their approach and full of their own self importance...wouldn’t even consider trying to buy of sold by them ...

“Good for photos and advertising property...”

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Nov 01,2018
Minithumbdown
By: 'kathykagora'
Nov 01,2018
9 people found
this helpful
If all you want are some photos of your property which can then be listed onto Rightmove and Zoopla etc then Purplebricks does the job. Follow-up sales support (a crucial stage) has been absent. I've had to do all the chasing including liaise with the ...
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Comment on agent fees
A bit expensive for taking photos and putting onto Rightmove and Zoopla?
Was this helpful? Yes

“MR ASTLEY...”

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Oct 25,2018
Minithumbdown
By: 'SKIPPY'
Oct 25,2018
0 people found
this helpful
You lot are a bunch of con artists You have swindled me out of 900 pounds for Doing nothing shame on you I Am going to seek legal advice...
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Comment on agent fees
ROBBERY WITH VOLONCE
Was this helpful? Yes

“Terrible...”

Share on :
Oct 24,2018
Minithumbdown
By: 'Marie'
Oct 24,2018
0 people found
this helpful
I used PurpleBricks and they were dreadful. They didn't turn up for viewings, had no customer service and lost his keys. They were shocking as soon as the contract was signed and I would never touch them to sell or buy again....
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Comment on agent fees
They were very high and not free as the advert says
Was this helpful? Yes

“Brilliant for a Month......”

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Oct 22,2018
Minithumbup
By: 'Peter'
Oct 22,2018
10 people found
this helpful
Agent was brilliant for the first month, then slowly vanished! Doesn't answer emails or phone now. Couldn't fault the service from Natalie initially, very encouraging and professional work. Follow ups were quick and had a few viewings, but after a month all that dissipated. I'm ...
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Comment on agent fees
Fees are brilliant if your property will sell itself.
Was this helpful? Yes

“HOPELESS...”

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Oct 12,2018
Minithumbdown
By: 'Mark'
Oct 12,2018
21 people found
this helpful
Do not use plain and simple. Hidden costs and zero follow up. Use solicitors with no local knowledge, don't qualify buyers and are never available. And then you still have to pay them even if the sale falls through. Its a con and a rip-off. ...
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Comment on agent fees
Hidden costs and its rubbish that's it no sale no fee - you have to pay regardless
Was this helpful? Yes

“Criminals!...”

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Oct 04,2018
Minithumbdown
By: 'Jacqueline'
Oct 04,2018
0 people found
this helpful
I had the worse experience ever with this company. They are criminals and I had to involve a lawyer twice to get my money back! First I agreed a rental agreement with a one year break clause which can be triggered after 10 months with a 2 ...
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Was this helpful? Yes

“Very unprofessional and with no check if the ''buyer'' is actualy in the position to realy buy a property...”

Share on :
Oct 02,2018
Minithumbup
By: 'Connie'
Oct 02,2018
0 people found
this helpful
I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice ...
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Comment on agent fees
Bad as if you have problems, you lose the money any way. Waste of time.
Was this helpful? Yes

“Avoid at all costs!...”

Share on :
Oct 01,2018
Minithumbdown
By: 'Juliap1978'
Oct 01,2018
34 people found
this helpful
Please don't make the same mistake that I (and it seems many others) did and choose to ignore all the negative reviews of Purplebricks. Blinded by the sales patter of my 'local property expert' and the low cost, I believed that Purplebricks would give me ...
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Comment on agent fees
You pay even if your house doesn't sell. They don't want it to sell quickly- you are more likely to buy their add one if your house stays on the market longer.
Was this helpful? Yes

“I feel that purple bricks as a company are advising consultants to advertise property's for higher price, than other agents, to get you hooked....”

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Sep 30,2018
Minithumbdown
By: 'Purple'
Sep 30,2018
0 people found
this helpful
My agent was helpful. Jayne Blackburn. I feel she would be better sacking off PB and going on her own...
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Comment on agent fees
Fees ok, but you are on you right own.
Was this helpful? Yes

“Nightmare...”

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Sep 19,2018
Minithumbdown
By: 'Ian'
Sep 19,2018
0 people found
this helpful
Nightmare right from the start. Seller is renting the property out. Two months in and he failed to give the tenant notice. Now I have to wait another month while he gives her notice. Agent unhelpful" in fact does not answer my calls or texts. ...
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Was this helpful? Yes

“House selling nightmare...”

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Sep 15,2018
Minithumbdown
By: 'Ron'
Sep 15,2018
0 people found
this helpful
We are selling our house and due to the buyer using purplebricks, the sale has grinded to a halt Our solicitor has not been able to contact Purplebricks solicitor as these are on line........
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Comment on agent fees
Very Bad
Was this helpful? Yes

“Awful experience...”

Share on :
Sep 11,2018
Minithumbdown
By: 'unhappy'
Sep 11,2018
31 people found
this helpful
my property was on the market for 9 months with not one viewing, despite reducing the asking price by £10,000. The pictures did not do the property justice, the descriptions written of primary school standard and contact with the agent limited. Graham was useless then went off ...
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Was this helpful? Yes

“Ridiculously awful...”

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Sep 11,2018
Minithumbdown
By: 'Mitch'
Sep 11,2018
17 people found
this helpful
I also do not know where to start. In 20 years of renting this is worst experience. Even complaining and speaking to managers and directors changes nothing. I still have outstanding maintenance issues from over six months ago staff changing every two months and using that ...
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Comment on agent fees
High
Was this helpful? Yes

“Worst letting Agent ever...”

Share on :
Aug 29,2018
Minithumbdown
By: 'Patel'
Aug 29,2018
26 people found
this helpful
They have messed me around so much, I don't think I have enough space here and wouldn't know where to start. Then I find out there's a clause in my contract that say £600 plus Vat to leave even though I've been there over a year. ...
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Comment on agent fees
Terrible
Was this helpful? Yes

“Poor show...”

Share on :
Aug 29,2018
Minithumbdown
By: 'Rachael'
Aug 29,2018
21 people found
this helpful
Debbie came across as friendly, engaging and enthusiastic to sell, but my experience was she was focused on getting me to sign up and not at all on selling my property....
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Comment on agent fees
Fees were very good and highly competitive, but because they are paid in advance they have no inventive to seek your property.
Was this helpful? Yes

“Terrible estate agent. Don't buy through them!...”

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Aug 27,2018
Minithumbdown
By: 'Kerri'
Aug 27,2018
20 people found
this helpful
Unhelpful. No communication. Not in a position to sell myself and my partner went to purchase a property with purplebricks end of Feb 2018 for a property at 66 the common in Barwell. It has been 6 months since we started, and we pulled out a week ago. ...
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Comment on agent fees
We did not pay fees through this company but lost money through our solicitors because of the negligence
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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