Shirley, Solihull, B90
1.2/5, 481 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction



Property Features


“Diabolicle, shoddy and unprofessional...”

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May 22,2019
Minithumbdown
By: 'Ripped'
May 22,2019
22 people found
this helpful
Worst experience of an estate agent ever. Initially the agent put house on sale for one hundred thousand less than the asking price leading us to be inundated with requests to view. Although he rectified this on the website, no apology and I had the job of ringing prospective viewers to tell them the price was wrong and had to deal with horrible comments from them. The website is a joke. Once you finally get your head around how it works it times you out of a page within seconds so you have to work hard and quickly to deal with enquiries. The agent said as I signed the contract that he would give us full support and ring us every two weeks to see how things were progressing. Then we heard nothing from him for around nine weeks. He gave us a 'fixed fee' but when we got the bill they added VAT ontop of what was quoted. Then to further add to the misery, I have had another horrible experience trying to pay the bill. Purplebricks use a company called Duologi for finance arrangements. As I tried to complete the online form to pay it timed me out really quickly. I rang and they reset it. The same thing happened and when I rang back I spoke to an awful young woman who was as unhelpful as she could be. She said it was the fault of my internet connection and although my bill was due to be paid the next day she was refusing to help me. I had to insist that she reset it and stay on the phone line until I completed the form and it went through. All the while she sighed and if I asked for help there was silence and more sighing. She was rude and unhelpful. At the end of the call she was actually aggressive in her tone as she hung up and I was left shaking and in tears. My internet connection is superb as my son works at home for an online company. Basically, I have been charged 0ver £1000 for a guy to take photos of my property and upload onto the internet and a sign put up in my garden which by the way, my husband has had to take down as despite several requests they have not yet taken down. I fail to see how I have recieved a 'service' of any kind from Purple Bricks. We have withdrawn the house from the market and after paying over £1000 we will now need to go to an old fashioned high street agent who don't charge you then leave you to do all the work yourself. If you want to actually sell your house and want to have the people you pay to help you actually help you then do not go with PurpleBricks. Even if you are internet and computer savvi as I am it is still an absolute nightmare to navigate their systems. If you are not then you have no hope as once you've signed the agreement you are on your own!
Comment on agent fees
Bad
Was this helpful? Yes
By: Ray McCarthy
Mar 04, 2021
Very similar experience myself. They were misleading on their fees, "forgot" to tell me about add ons. Put my house up for sale for much less than it was worth - which led to 7 viewings in first day. 1st buyer took 5 months to get their mortgage declined, 2nd buyer another 3 months to get mortgage declined. Called another local proper agent, they said its worth far more, now sold for asking price and its completing next week, I wish I had never used Purple Bricks. Still had to pay them £1,299 for undervaluing my house, taking photos, writing an advert and popping up a sign. After that, they don't really care because they'll get their money anyway.

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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 22 193 1 40 2 115
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Currently selling my house with Purple Bricks......”

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Feb 12,2024
Minithumbdown
By: 'Wendy'
Feb 12,2024
0 people found
this helpful
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails ...
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“Don't get burned like I did! Check the small ......”

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Jan 22,2024
Minithumbdown
By: 'Monica'
Jan 22,2024
1 people found
this helpful
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well clear....
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“Unprofessional and Waste of Time...”

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Jan 12,2024
Minithumbdown
By: 'Archana'
Jan 12,2024
0 people found
this helpful
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering that ...
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“Absolutely horrific in every which way and an......”

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Jan 09,2024
Minithumbdown
By: 'Hayli Carmichael'
Jan 09,2024
0 people found
this helpful

Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company”

Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next?

...
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“Purplebricks is a scam...”

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Jan 09,2024
Minithumbdown
By: 'M'
Jan 09,2024
0 people found
this helpful
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they ...
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“Shocking unprofessional agent.Take the money......”

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Dec 12,2023
Minithumbdown
By: 'Stevie'
Dec 12,2023
3 people found
this helpful
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are awful....
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By: Hayli
Jan 02, 2024
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Absolutely agree - they need taking down!!!! ...

“Avoid avoid avoid...”

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Nov 20,2023
Minithumbdown
By: 'Chris'
Nov 20,2023
4 people found
this helpful
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents ...
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“Pay cheap expect nothing in return!!!!...”

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Nov 09,2023
Minithumbdown
By: 'Hayley'
Nov 09,2023
2 people found
this helpful
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a ...
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“Purple Bricks are dishonest and incompetent.......”

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Nov 08,2023
Minithumbdown
By: 'Chris Miller'
Nov 08,2023
3 people found
this helpful
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding ...
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“DON'T BE FOOLED!!!...”

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Nov 02,2023
Minithumbdown
By: 'Jordan'
Nov 02,2023
1 people found
this helpful
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ...
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“After encountering numerous hurdles, they fin......”

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Nov 01,2023
Minithumbdown
By: 'Kal Hashemi'
Nov 01,2023
1 people found
this helpful
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and unethical....
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“Shoddy...”

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Oct 28,2023
Minithumbdown
By: 'John Bamber'
Oct 28,2023
1 people found
this helpful
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees ...
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“Purplebricks get paid to NOT sell your property...”

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Oct 23,2023
Minithumbdown
By: 'Mary'
Oct 23,2023
3 people found
this helpful
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, ...
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“Not responding to potential buys or my complaints!...”

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Sep 28,2023
Minithumbdown
By: 'Graeme'
Sep 28,2023
2 people found
this helpful
3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are ...
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“Miss sold and miss lead...”

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Sep 28,2023
Minithumbdown
By: 'John ruane'
Sep 28,2023
1 people found
this helpful
I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they ...
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“Don't waste your time or money. Zero communic......”

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Sep 28,2023
Minithumbdown
By: 'Joanna'
Sep 28,2023
1 people found
this helpful
Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite ...
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“Simply awful ! communication utterly terrible......”

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Sep 15,2023
Minithumbdown
By: 'Avoid'
Sep 15,2023
1 people found
this helpful
Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through here...
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“No communication, no professionalism!...”

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Aug 29,2023
Minithumbdown
By: 'Berzan'
Aug 29,2023
4 people found
this helpful
Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up ...
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“Worst service ever received from an Estate Agent...”

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Aug 24,2023
Minithumbdown
By: 'Dawn'
Aug 24,2023
4 people found
this helpful
Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the ...
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“Stole £2000!...”

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Jul 24,2023
Minithumbdown
By: 'Hayley Louise Macdiarmid'
Jul 24,2023
3 people found
this helpful
We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience ...
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“The worst experience ever, do not use them or do business with them!!!...”

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Jul 17,2023
Minithumbdown
By: 'Galyna'
Jul 17,2023
3 people found
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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“Please do not go with this company. Its run b......”

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Jul 10,2023
Minithumbdown
By: 'David lewis'
Jul 10,2023
3 people found
this helpful
Please do not go with this company. Its run by jokers, Staff in all on commission to sell. Must of the the time there on holiday, never answer the phone , many mistakes on the listing . Ease do not go with this company. 100% bad, 13 phone calls ...
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“Lack of professionalism...”

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Jul 05,2023
Minithumbdown
By: 'Mohammed'
Jul 05,2023
0 people found
this helpful
I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, ...
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“Scam operation do nothing to sell your house!...”

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Jun 19,2023
Minithumbdown
By: 'Simon Spurrell'
Jun 19,2023
5 people found
this helpful
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are ...
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“Very poor service in the Southampton area....”

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Jun 19,2023
Minithumbdown
By: 'JEANETTE Walsh'
Jun 19,2023
1 people found
this helpful
Very poor service in the Southampton area. Marcus Goode doesn't appear interested in upholding viewings. Several cancellations, sometimes at the last minute trying to view a house 3 times. The only contact is email, no call or text so you need to be constantly checking emails ...
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“We have been stuck in a landlord rental agree......”

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Jun 06,2023
Minithumbdown
By: 'Sarah'
Jun 06,2023
0 people found
this helpful
We have been stuck in a landlord rental agreement and literally pay a monthly fee to micromanage this appalling service. Do not use them to manage your lettings. They will leave you vulnerable. Luckily tenants have given notice and we can end the service. No ...
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“Do not use purple bricks or Strike in Birming......”

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May 31,2023
Minithumbdown
By: 'Nick'
May 31,2023
1 people found
this helpful
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After ...
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“Awful just awful...”

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Apr 30,2023
Minithumbdown
By: '..'
Apr 30,2023
4 people found
this helpful
Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them ...
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“avoid at all cost...”

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Mar 13,2023
Minithumbdown
By: 'm byrne'
Mar 13,2023
3 people found
this helpful
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives ...
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“I would give zero stars if possible. Our whol......”

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Feb 22,2023
Minithumbdown
By: 'Andy Friend'
Feb 22,2023
3 people found
this helpful
I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart. Escalated issues to the area director who never ...
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Last updated at 1:49 PM 13/12/2017 by allAgents

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