Purplebricks
1.2/5, 475 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
21% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 475
20th Nov 2023
reviewed by 'Chris'
“Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and ......”
9th Nov 2023
reviewed by 'Hayley'
“AVOID AVOID AVOIDI'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, ......”
8th Nov 2023
reviewed by 'Chris Miller'
“Purple Bricks are dishonest and incompetent.Our point of contact is not passing on required information to other estate agents ......”
2nd Nov 2023
reviewed by 'Jordan'
“DON'T BE FOOLED!!!If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T!You may save a ......”
1st Nov 2023
reviewed by 'Kal Hashemi'
“After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there ......”
28th Oct 2023
reviewed by 'John Bamber'
“Shoddy. Unprofessional and unresponsive.You get what you pay for I suppose and Purple Bricks are certainly cheapMy experience was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 21% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 54 0 51 22 190 1 40 2 113
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“Avoid avoid avoid...”

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Nov 20,2023
Minithumbdown
By: 'Chris'
Nov 20,2023
0 people found
this helpful
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents ...
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“Pay cheap expect nothing in return!!!!...”

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Nov 09,2023
Minithumbdown
By: 'Hayley'
Nov 09,2023
0 people found
this helpful
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a ...
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“Purple Bricks are dishonest and incompetent.......”

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Nov 08,2023
Minithumbdown
By: 'Chris Miller'
Nov 08,2023
0 people found
this helpful
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding ...
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“DON'T BE FOOLED!!!...”

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Nov 02,2023
Minithumbdown
By: 'Jordan'
Nov 02,2023
0 people found
this helpful
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ...
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“After encountering numerous hurdles, they fin......”

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Nov 01,2023
Minithumbdown
By: 'Kal Hashemi'
Nov 01,2023
0 people found
this helpful
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and unethical....
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“Shoddy...”

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Oct 28,2023
Minithumbdown
By: 'John Bamber'
Oct 28,2023
0 people found
this helpful
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees ...
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“Purplebricks get paid to NOT sell your property...”

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Oct 23,2023
Minithumbdown
By: 'Mary'
Oct 23,2023
1 people found
this helpful
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, ...
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“Not responding to potential buys or my complaints!...”

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Sep 28,2023
Minithumbdown
By: 'Graeme'
Sep 28,2023
1 people found
this helpful
3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are ...
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“Miss sold and miss lead...”

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Sep 28,2023
Minithumbdown
By: 'John ruane'
Sep 28,2023
0 people found
this helpful
I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they ...
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“Don't waste your time or money. Zero communic......”

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Sep 28,2023
Minithumbdown
By: 'Joanna'
Sep 28,2023
0 people found
this helpful
Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite ...
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“Simply awful ! communication utterly terrible......”

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Sep 15,2023
Minithumbdown
By: 'Avoid'
Sep 15,2023
0 people found
this helpful
Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through here...
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“No communication, no professionalism!...”

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Aug 29,2023
Minithumbdown
By: 'Berzan'
Aug 29,2023
3 people found
this helpful
Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up ...
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“Worst service ever received from an Estate Agent...”

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Aug 24,2023
Minithumbdown
By: 'Dawn'
Aug 24,2023
4 people found
this helpful
Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the ...
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“Stole £2000!...”

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Jul 24,2023
Minithumbdown
By: 'Hayley Louise Macdiarmid'
Jul 24,2023
3 people found
this helpful
We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience ...
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“The worst experience ever, do not use them or do business with them!!!...”

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Jul 17,2023
Minithumbdown
By: 'Galyna'
Jul 17,2023
3 people found
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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“Please do not go with this company. Its run b......”

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Jul 10,2023
Minithumbdown
By: 'David lewis'
Jul 10,2023
3 people found
this helpful
Please do not go with this company. Its run by jokers, Staff in all on commission to sell. Must of the the time there on holiday, never answer the phone , many mistakes on the listing . Ease do not go with this company. 100% bad, 13 phone calls ...
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“Lack of professionalism...”

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Jul 05,2023
Minithumbdown
By: 'Mohammed'
Jul 05,2023
0 people found
this helpful
I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, ...
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“Scam operation do nothing to sell your house!...”

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Jun 19,2023
Minithumbdown
By: 'Simon Spurrell'
Jun 19,2023
5 people found
this helpful
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are ...
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“Very poor service in the Southampton area....”

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Jun 19,2023
Minithumbdown
By: 'JEANETTE Walsh'
Jun 19,2023
1 people found
this helpful
Very poor service in the Southampton area. Marcus Goode doesn't appear interested in upholding viewings. Several cancellations, sometimes at the last minute trying to view a house 3 times. The only contact is email, no call or text so you need to be constantly checking emails ...
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“We have been stuck in a landlord rental agree......”

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Jun 06,2023
Minithumbdown
By: 'Sarah'
Jun 06,2023
0 people found
this helpful
We have been stuck in a landlord rental agreement and literally pay a monthly fee to micromanage this appalling service. Do not use them to manage your lettings. They will leave you vulnerable. Luckily tenants have given notice and we can end the service. No ...
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“Do not use purple bricks or Strike in Birming......”

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May 31,2023
Minithumbdown
By: 'Nick'
May 31,2023
1 people found
this helpful
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After ...
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“Awful just awful...”

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Apr 30,2023
Minithumbdown
By: '..'
Apr 30,2023
4 people found
this helpful
Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them ...
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“avoid at all cost...”

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Mar 13,2023
Minithumbdown
By: 'm byrne'
Mar 13,2023
3 people found
this helpful
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives ...
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“I would give zero stars if possible. Our whol......”

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Feb 22,2023
Minithumbdown
By: 'Andy Friend'
Feb 22,2023
3 people found
this helpful
I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart. Escalated issues to the area director who never ...
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“ABYSMAL LEVELS OF SERVICE - AVOID AT ALL COSTS!...”

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Feb 20,2023
Minithumbdown
By: 'Jane Sandford'
Feb 20,2023
2 people found
this helpful
If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and ...
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“No show...”

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Jan 10,2023
Minithumbdown
By: 'Amy'
Jan 10,2023
6 people found
this helpful
Booked an appointment for a valuation through the online system. No one showed. Left a voicemail for the agent - he never returned the call. Waste of time....
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“Genuinely don't bother...”

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Dec 15,2022
Minithumbdown
By: 'Hannah'
Dec 15,2022
4 people found
this helpful
Genuinely don't bother. This summer I put my house on the market with PB, the estate agent then went AWOL. Nothing for weeks. I then discover that he's been off sick, no replacement was given in his place, and no contact made by head office. ...
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“Purple Bricks will take your money and not se......”

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Dec 09,2022
Minithumbdown
By: 'Aneta'
Dec 09,2022
11 people found
this helpful
Purple Bricks will take your money and not sell you property! I realise that the money most agents charge is not reflected in the service they provide but Purple Bricks is a real scammer. They goal is 'rake' customers to get their fee and do ...
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“Terrible company!...”

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Oct 10,2022
Minithumbdown
By: 'Steve'
Oct 10,2022
5 people found
this helpful
Terrible company! I was told by an agent that because my mum had dementia, if she changed her mind there would be no charge. She changed her mind, and 12 months later, just after she had passed away, I received a bill for the full amount! ...
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“DO NOT USE PURPLE BRICKS, AFTER SIGNED CONTRA......”

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Oct 05,2022
Minithumbdown
By: 'Laura Barraclough'
Oct 05,2022
4 people found
this helpful
Do not use purple bricks, after signed contract they don't bother contacting you at all, haven't spoke to anyone since 1st august complained numerous times to have waited ages for a response after going through trading standards to be told they think there service has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:49 PM 13/12/2017 by allAgents

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