“Terrible experience...”

Mar 25,2019
Minithumbdown
By: 'Kawasakibob'
Mar 25,2019
11 people found
this helpful
Got pb to value and market our property .
Agent was full of ,I'll do this etc for you all bells and whistles .
Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she had never seen the inside of our property .
Made complaint within 14 days to head office but got call from the agent complaining why I hadn't told him first .
Thing is if he had been truthful from beginning we would not have went with them if that was their standard procedure to give viewings to a 3rd party .
Made formal complaint to pb and had to end up go to property ombudsman regards failures in their service etc .
Was awarded £300 compensation which is a disgrace from them considering the actions of purplebricks .
We also experienced missed or cancelled viewings as well as now still have to pay their £839 market fee for the privilege .
The contract is sketchy and you are directed to web to order your marketing etc and once you press OK to publish your ad your rights are out the window and they have snared you for the money either upfront or deferred as we did .
Shocking service from the north Lanarkshire agents in Scotland both service and attitude from them all .
The agent has done 13 viewings at least no offers and no positive comments how to get a sale .
They are called local property agents , i beleive they are self employed and not employed directly with purplebricks .
they couldn't sell beer to a pub they are that bad .
SO BEWARE OF THIS LOT , BETTER OFF GETTING A REPUTABLE AGENT TO DO THE WORK AND PAY THE PRICE .
STAY AWAY AT ALL COSTS
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Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive Shirley, Solihull
West Midlands
B90 4RZ

0800 810 8008

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