Purplebricks
1.2/5, 483 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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Latest Reviews

 View all Reviews 483
16th Apr 2024
reviewed by 'Chris Marais'
“Poor experience - just wants the money then you never hear from them!Dont use - there is a reason ......”
2nd Apr 2024
reviewed by 'Alessandra'
“The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks ......”
12th Feb 2024
reviewed by 'Wendy'
“Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents ......”
22nd Jan 2024
reviewed by 'Monica'
“Don't get burned like I did! Check the small print before signing up. If your sale falls through you are ......”
12th Jan 2024
reviewed by 'Archana'
“Unprofessional and Waste of TimeThis agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property ......”
9th Jan 2024
reviewed by 'Hayli Carmichael'
“

Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles ......”

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 22 195 1 40 2 115
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“Criminals!...”

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Oct 04,2018
Minithumbdown
By: 'Jacqueline'
Oct 04,2018
0 people found
this helpful
I had the worse experience ever with this company. They are criminals and I had to involve a lawyer twice to get my money back! First I agreed a rental agreement with a one year break clause which can be triggered after 10 months with a 2 ...
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“Very unprofessional and with no check if the ''buyer'' is actualy in the position to realy buy a property...”

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Oct 02,2018
Minithumbup
By: 'Connie'
Oct 02,2018
0 people found
this helpful
I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice ...
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Comment on agent fees
Bad as if you have problems, you lose the money any way. Waste of time.
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“Avoid at all costs!...”

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Oct 01,2018
Minithumbdown
By: 'Juliap1978'
Oct 01,2018
34 people found
this helpful
Please don't make the same mistake that I (and it seems many others) did and choose to ignore all the negative reviews of Purplebricks. Blinded by the sales patter of my 'local property expert' and the low cost, I believed that Purplebricks would give me ...
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Comment on agent fees
You pay even if your house doesn't sell. They don't want it to sell quickly- you are more likely to buy their add one if your house stays on the market longer.
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“I feel that purple bricks as a company are advising consultants to advertise property's for higher price, than other agents, to get you hooked....”

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Sep 30,2018
Minithumbdown
By: 'Purple'
Sep 30,2018
0 people found
this helpful
My agent was helpful. Jayne Blackburn. I feel she would be better sacking off PB and going on her own...
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Comment on agent fees
Fees ok, but you are on you right own.
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“Nightmare...”

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Sep 19,2018
Minithumbdown
By: 'Ian'
Sep 19,2018
0 people found
this helpful
Nightmare right from the start. Seller is renting the property out. Two months in and he failed to give the tenant notice. Now I have to wait another month while he gives her notice. Agent unhelpful" in fact does not answer my calls or texts. ...
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“House selling nightmare...”

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Sep 15,2018
Minithumbdown
By: 'Ron'
Sep 15,2018
0 people found
this helpful
We are selling our house and due to the buyer using purplebricks, the sale has grinded to a halt Our solicitor has not been able to contact Purplebricks solicitor as these are on line........
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Comment on agent fees
Very Bad
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“Awful experience...”

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Sep 11,2018
Minithumbdown
By: 'unhappy'
Sep 11,2018
31 people found
this helpful
my property was on the market for 9 months with not one viewing, despite reducing the asking price by £10,000. The pictures did not do the property justice, the descriptions written of primary school standard and contact with the agent limited. Graham was useless then went off ...
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“Ridiculously awful...”

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Sep 11,2018
Minithumbdown
By: 'Mitch'
Sep 11,2018
17 people found
this helpful
I also do not know where to start. In 20 years of renting this is worst experience. Even complaining and speaking to managers and directors changes nothing. I still have outstanding maintenance issues from over six months ago staff changing every two months and using that ...
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Comment on agent fees
High
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“Worst letting Agent ever...”

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Aug 29,2018
Minithumbdown
By: 'Patel'
Aug 29,2018
26 people found
this helpful
They have messed me around so much, I don't think I have enough space here and wouldn't know where to start. Then I find out there's a clause in my contract that say £600 plus Vat to leave even though I've been there over a year. ...
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Comment on agent fees
Terrible
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“Poor show...”

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Aug 29,2018
Minithumbdown
By: 'Rachael'
Aug 29,2018
21 people found
this helpful
Debbie came across as friendly, engaging and enthusiastic to sell, but my experience was she was focused on getting me to sign up and not at all on selling my property....
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Comment on agent fees
Fees were very good and highly competitive, but because they are paid in advance they have no inventive to seek your property.
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“Terrible estate agent. Don't buy through them!...”

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Aug 27,2018
Minithumbdown
By: 'Kerri'
Aug 27,2018
20 people found
this helpful
Unhelpful. No communication. Not in a position to sell myself and my partner went to purchase a property with purplebricks end of Feb 2018 for a property at 66 the common in Barwell. It has been 6 months since we started, and we pulled out a week ago. ...
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Comment on agent fees
We did not pay fees through this company but lost money through our solicitors because of the negligence
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“Purple bricks...”

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Aug 13,2018
Minithumbdown
By: 'R'
Aug 13,2018
35 people found
this helpful
There isn't much I can say really.They are absolutely rubbish.I would advise that you spend the extra money and go to a High street agent. After 4 months of empty promises we gave up with them. Went to a high street agent and sold ...
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Comment on agent fees
The fees are more if you live in the London area (£1100) didn't mind paying that but there was a £300 fee for them to show the property to clients this was not value for money. And don't forget the VAT. All in All for the service the fees are to much.
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By: James Preece
Aug 16, 2018
View all comments (1)
Sale fell through as purple bricks didn't do due diligence on the buyer wasted 6 weeks lost the house we were buying. Also charged us £360 for using other solicitors for the aborted transaction. Have now moved from purple bricks as we don't even get feedback from viewers!! All in all I would recommend not using purple bricks to anyone as they still want their £849 for this sub standard service, good luck purple bricks!! ...

“Late drunk loud agent...”

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Aug 13,2018
Minithumbdown
By: 'Dan'
Aug 13,2018
23 people found
this helpful
WORST experience with a real estate agent BY FAR with PurpleBricks. I booked a viewing to a property, and the agent responsible for showing me the place sent me a last minute email at 3am cancelling my viewing for no apparent reason. I waited outside ...
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“Unhelpful...”

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Aug 13,2018
Minithumbdown
By: 'Jessica'
Aug 13,2018
14 people found
this helpful
(First Time Seller) - I had my offer accepted on a house, but after needing to arrange for some further checks, the agent was completely unhelpful, only sending me text messages in response to my attempted phone calls. Purchase fell through due to poor communication ...
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“Dreadful. Just about the sign up. Want your money upfront so sign up is the be all....”

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Aug 13,2018
Minithumbdown
By: 'Unimpressed'
Aug 13,2018
20 people found
this helpful
Turned up late, jeans and t shirt. Undervalued significantly. Couldn't answer questions, didnt listen. All about the sign up. Get the fee. Sent a quote in £30k more after telling me it wasn't worth it. Just want your money up front. Be very careful. These ...
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Comment on agent fees
Fees were cheap bit no confidence he would do anything after he got the money.
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“Absolutely Awful Service...”

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Aug 13,2018
Minithumbdown
By: 'LondonTenant'
Aug 13,2018
13 people found
this helpful
I have been complaining about an ongoing maintenance issue at our property which severely impacts our health on a day-to-day basis - and purple bricks have been incredibly inept at dealing with it. The staff is unresponsive, the phone number provided for helplines all circle ...
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Comment on agent fees
overcharge as all estate agents do but fees are not the main issue. the main issue is responsiveness and them not doing anything
Attachments

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“Complete Commisery from Start to Finish...”

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Aug 13,2018
Minithumbdown
By: 'Not'
Aug 13,2018
25 people found
this helpful
The so called "Local Property Expert" massively overvalued the property, took awful photos and regurgitated manufactured statistics about how good Purplebricks are and repeated them for about an hour. The property was put on Rightmove. That was the end of what Purplebricks actually did to ...
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“Unprofessional, very rude , clueless and useless staff! Offered on a ......”

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Aug 13,2018
Minithumbdown
By: 'Anca'
Aug 13,2018
17 people found
this helpful
Unprofessional, very rude , clueless and useless staff! Offered on a property that they've had on the market for more than 2 months with no interest, on Mon 15th and no one contacted me about the offer for 4 day ! 4 days!!!! ( taking into account I'm Chain free buyer ...
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“UNPROFESSIONAL...”

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Jul 30,2018
Minithumbdown
By: 'GUESS'
Jul 30,2018
6 people found
this helpful
Do not use purple bricks overpriced our house By £40.000 then had the cheek to say we agreed to valuation, removed from sale after every potential sale failed due to over valuation Removed money from our credit card account when I only gave them my card ...
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Comment on agent fees
FEES FOR WHAT BEING USELESS
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“Absolutely Awful...”

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Jul 23,2018
Minithumbdown
By: 'Helen'
Jul 23,2018
0 people found
this helpful
We are in the middle of trying to purchase a house through Purple Bricks. We are almost ready to complete on our sale, only to find out that PB's inhouse solicitors have done nothing, claiming that hey hadn't been instructed (a total fabrication). We now ...
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Comment on agent fees
N/A
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“Excellent, more than earned his fee...”

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Jul 10,2018
Minithumbup
By: 'Highly'
Jul 10,2018
11 people found
this helpful
Steve Haines helped us sell our house a year ago. From the outset he was friendly and enthusiastic about the house. I loved that we could edit the particulars online and also add our own photos. I also appreciated the online calendar - it meant ...
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Comment on agent fees
Excellent value for money - I can't see why you'd pay up to five times as much for a traditional agent.
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“Miss...”

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Jul 10,2018
Minithumbdown
By: 'Suzanne'
Jul 10,2018
34 people found
this helpful
DON'T GO WITH PURPLE BRICKS. They did don't explain to my elderly mother that it was a purely internet based estate agents, They under valued the property, they took dreadful photos, the floor plan was wrong, I withdrew the property after 4 weeks, and they took £1283.00 ...
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Comment on agent fees
BAD BAD BAD
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By: Judith
Sep 13, 2018
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I think this can be classed as elderly abuse. I'm in my fifties and went with purple bricks only to find I had to do everything myself on their nightmare of a website with no help from the agent. So I definitely think the elderly should be protected from signing up for something that they would not be qualified or have the capacity to do. Nothing was explained to me about having to manage my own account online. How can it be legal to encourage an elderly person to sign up for something they wou ...

“MAKE SURE YOU PROTECT YOUR DEPOSIT WITH DPS !...”

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Jul 10,2018
Minithumbdown
By: 'Raysumm'
Jul 10,2018
24 people found
this helpful
Because PB won't care either way. Viewing fine. Moved in and had to organise power bills Council tax etc myself. Fine. When I gave agency notice at end of agreed let period, suddenly all contact stopped. 2 and a half months after inventory I'm still waiting ...
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“WORST ESTATE AGENT EVER!!!!!...”

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Jul 10,2018
Minithumbdown
By: 'Frankie'
Jul 10,2018
18 people found
this helpful
Please please do not use Purple Bricks for property renting. We should have seen the warning signs from the very beginning. We were told to meet the inventory clerk at the new house we were renting at a certain time on a certain day. We ...
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By: L Wharton
Sep 28, 2023
View all comments (4)
Going under I hear! Please don’t use them. Hidden fees. Rip off. They are so bad and now going out of business. Will be taken over by Strike so beware!! ...

“All Good...”

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Jul 02,2018
Minithumbup
By: 'Marek'
Jul 02,2018
0 people found
this helpful
Great service for very reasonable price. Contact could be better , but you have got much worst communication with High Street agents....
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Comment on agent fees
good
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“Don't use PurpleBricks....”

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Jun 20,2018
Minithumbdown
By: 'Jeremy'
Jun 20,2018
49 people found
this helpful
Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the 'estate ...
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Comment on agent fees
The house didn’t sell with PurpleBricks so I paid nearly £900 for nothing.
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By: dawn bellwood
Aug 04, 2020
View all comments (12)
I wish I had not used them as they don't send people round, People just make appointments sold or not. They have my money and wont give it back. I asked at least 3 times for the ad to be changed as it wasn't very good at all. but they already had my money! is that legal??? I will not be recommending them after this! ...

“Unscrupulous...”

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Jun 20,2018
Minithumbdown
By: 'Belgravi118'
Jun 20,2018
17 people found
this helpful
Agent gave a very low rental appraisal saying that there were many similar properties in the area. Did a valuation report for a one bedroom flat when it is two. Then offered to rent it for himself for two years. When I did a comparison ...
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Comment on agent fees
I would not pay fees for such a service.
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“PurpleBricks West Lothian - negative, stressful and upsetting experience...”

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Jun 12,2018
Minithumbdown
By: 'Steve'
Jun 12,2018
35 people found
this helpful
Our experience with PurpleBricks's agent Samantha Webb (West Lothian Property Expert) has been rather negative. Samantha seem to be very attentive when we were about to sign up with PurpleBricks. At the start we were quite impressed. Once we did sign up we had to ...
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Comment on agent fees
The fees are ridiculously high when you take into account the agent's lack of expertise, input and general ability to do her job.
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By: Paul Singleton
Jun 28, 2018
View all comments (1)
If you don't receive a response about a complaint within a reasonable timeframe (maybe 2 weeks) write to The Estate Agency Ombudsman (www.tpos.co.uk) and provided you prove that you've tried to resolve it with them directly they will investigate. ...

“Shocking !!!...”

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Jun 12,2018
Minithumbdown
By: 'Asif.'
Jun 12,2018
20 people found
this helpful
Absolutely disgusted. I have made an offer 4 times increasing my offer each time and still No response from any of their agents. I'm struggling to find the right house for my family but these guys are disgusting, they have made no contact to discuss the ...
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“Horrific...”

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Jun 10,2018
Minithumbup
By: 'Lesley'
Jun 10,2018
15 people found
this helpful
We got sucked in with the low fee. But trust me - you don't realise what a proper estate agent does until you use this bunch of amateurs. Yes they advertise it and yes they show people but the moment it goes under offer you ...
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Comment on agent fees
If you fancy wasting some money I would suggest setting light to it rather than using Purple Bricks
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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