“Poor Communication & Poor service...”

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Mar 01,2019
By: 'DisappointedLondon'
Mar 01,2019
20 people found
this helpful
Purplebricks- poor communication, poor service.
I will list my experience objectively so that readers can make up their own mind.
My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to an over inflated price. Purplebrick's concierge team also phoned me and agreed and suggested lowering the price to spark interest. Sebastian Grayson, Local Property Expert, for Streatham, disagreed, despite 2 of the viewers saying that the property was overpriced, and insisted that I kept the property on at his evaluation.
More importantly I discovered that Sebastian and his team, who I had paid to do viewings, had blocked out my online calendar everyday of the week, except for Thursdays, at optimum times, making it difficult for people to view. I even had notes through the door from people requesting viewings, as they could not get through to the central office to book. I asked the central office to investigate but as the investigation was carried out by the Territory Owner, Daren Cridge, ie the franchise holder who Sebastian had bought his franchise from, I wasn't convinced that I received an impartial review. 'Sebastian has made mistakes and I have asked him to learn from these' He also offered me £150 compensation 'to end the matter' but if I accepted that would have prevented me from involving the property ombudsman, so I declined.
I withdrew my property from Purplebricks and instructed Jacksons of Streatham, who marketed the property at the same price for 4 days and showed 16 people around. They listened to the feedback and took on board that the price was too high. They then organised an Open Day, with the property on at an agreed reduced price and showed another 14 people around. Within 11 days they had shown a total of 36 people around my property and 3 offers came in. My house has now sold.
I leave the reader to make their own conclusions.
Comment on agent fees
Figure seems attractive but as you are only paying to have your property listed on the internet it can be a gamble.
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Suite 7 First Floor, Cranmore Place, Cranmore Drive Shirley, Solihull
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