Purplebricks
1.2/5, 442 reviews
6% recommended
42% sales valuation accuracy
24% sales fee satisfaction
47% lettings valuation accuracy
23% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Latest Reviews

 View all Reviews 442
31st Jul 2022
reviewed by 'Jamie Broomfield Payne'
“Without a doubt one of the worst estate agents on the market, they do what they can to actively promote ......”
12th Jul 2022
reviewed by 'Joanne'
“can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay ......”
20th Jun 2022
reviewed by 'Mr Dixon'
“Don't use them as a letting agentI use them as a letting agent, in the process of leaving them, they ......”
20th Jun 2022
reviewed by 'Disappointed'
“Waste of timeWaste of time. Overpriced the property and then no viewings. There is no 14 day cooling off if you ......”
3rd May 2022
reviewed by 'Kate'
“They did not sell my property, I had to go with another agent who sold my property within weeks. We ......”
28th Mar 2022
reviewed by 'No'
“Hello. I have found one property on purple bricks I got view confirmation email to view the property I live ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 24% £25,000 £3,500,000
Lettings 47% 23% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 50 0 47 22 177 1 40 2 101
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Rankings
Overall
Latest Properties

No Properties

“Appalling level of property management suppor......”

Share on :
Oct 14,2019
Minithumbdown
By: 'Stephen'
Oct 14,2019
3 people found
this helpful
Appalling level of property management support. Tennant was locked out of the property and PB were unable to locate the keys they held. Locks had to be changed for which they are now charging me. Monthly fee reduction agreed by telephone was then altered by ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Would not recommend. Took months to sell our ......”

Share on :
Oct 02,2019
Minithumbdown
By: 'Amy'
Oct 02,2019
6 people found
this helpful
Would not recommend. Took months to sell our property with very little effort from the estate agent. We had to constantly tell him to take new photos of our house- he got the information on the lease hold wrong on the advert- told him 3 times ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Misleading advertising They are the worst per......”

Share on :
Oct 02,2019
Minithumbdown
By: 'Susan'
Oct 02,2019
4 people found
this helpful
Misleading advertising They are the worst performing agent in my area (no house sales according to Zoopla and Right move on line). If I had I have known this I would never have selected them. 2) I was denied my statutory right to cancel as Stage 3 ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Susan Boggon-Smith
Nov 18, 2019
View all comments (1)
Never use. I checked houses sold through Zoopla and Rightmove and PB's sold non in my area, misleading. Next, no detailed valuation or specific terms sent after signing up just a prominent pic of house, (As soon as you click on the image later discover you are supposed to have waived your right to a cool off period by doing so). Hidden terms discovered later, Additional fees upon completion either to the conveyancing company or direct to P.b's. Service very poor, online platform does not wor ...

“Where to even start - and still ongoing, desp......”

Share on :
Sep 30,2019
Minithumbdown
By: 'Deborah'
Sep 30,2019
5 people found
this helpful
Where to even start - and still ongoing, despite having moved out of one of their rental properties a month ago. Allowed us to move into a filthy house, meaning we had to hand the keys back and find somewhere else to live for a ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We used Purplebricks 2 years ago. The agent w......”

Share on :
Sep 23,2019
Minithumbdown
By: 'Valerie'
Sep 23,2019
2 people found
this helpful
We used Purplebricks 2 years ago. The agent was always 'in back to back meetungs' so hard to contact. He was rude in the extreme so much so, I was in tears. I refused to speak to him anymore. Our property was listed in the wrong ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Choosing Purplebricks has to be one of the wo......”

Share on :
Sep 20,2019
Minithumbdown
By: 'Martin'
Sep 20,2019
4 people found
this helpful
Choosing Purplebricks has to be one of the worst decisions I've taken. All too good to be true at first and then a nightmare. Their representative was poor at following up on their verbal promises. So much so I had to resort to communicating with ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Unprepared, unprofessional, not worth it...”

Share on :
Sep 19,2019
Minithumbdown
By: 'Ana'
Sep 19,2019
3 people found
this helpful
We sold and bought our houses with PB. I only give 2 stars as we actually did manage to get through the transactions but that was probably the worst 9 months of our lives. PB was simply not prepared for the job they were supposed to do. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Never EVER go with Purple Bricks...”

Share on :
Sep 19,2019
Minithumbdown
By: 'Abbie'
Sep 19,2019
3 people found
this helpful
The worst service I have ever received. Broken utilities for months on end. Misrepresentation of signatures on an incorrect and unfair check out inventory that was obviously geared towards holding back deposit. Complaints that are ignored. We are slowly getting to the point where we ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Extremely poor communication. We've had many ......”

Share on :
Sep 10,2019
Minithumbdown
By: 'Katy'
Sep 10,2019
3 people found
this helpful
Extremely poor communication. We've had many problems with them which involved us losing losing a potential tenant meaning that we lost a months rent as we had to advertise the property again. When I met the current tenants in I met their dog which I ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Wowful Customer Service...”

Share on :
Sep 09,2019
Minithumbdown
By: 'Sam'
Sep 09,2019
2 people found
this helpful
PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away. PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“If I could give no stars I would and even tha......”

Share on :
Sep 04,2019
Minithumbup
By: 'LOUISE'
Sep 04,2019
0 people found
this helpful
If I could give no stars I would and even that would be too much. A representative told us that we would not pay a penny if we changed our minds within 14 days of signing the contract as we had a cooling off period so ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Accept a offer. got finance ready and inform ......”

Share on :
Sep 03,2019
Minithumbdown
By: 'man'
Sep 03,2019
3 people found
this helpful
Accept a offer. got finance ready and inform solicitor. only to be told house is on offer by bidding !!! wasted my time on transferring my funds , my solicitor cost and my time trying to understand what accepting an offer was!!! thanks Cherrie Stokes of purplebrick ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Misinformed about price, waste of time attending viewing....”

Share on :
Sep 02,2019
Minithumbdown
By: 'Darren'
Sep 02,2019
5 people found
this helpful
Was looking to rent a property with max budget of £1,300/mo. Visited a property advertised at that, to be told: "well, the landlord actually wants up to £1,500 so you have to bid for what you're willing to pay". I bid £1,300, the letting agent called a ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant would recommend...”

Share on :
Aug 31,2019
Minithumbup
By: 'Maz'
Aug 31,2019
2 people found
this helpful
Brilliant company! Managed to sell one of our houses within 24 hours! Saved us thousands on fees with no commission!! Conveyancer is a tiny bit more expensive to one not affiliated with the company, but well worth the money. You can defer paying for 10 months interest ...
read full review
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Paul Singleton
Nov 21, 2019
View all comments (1)
Have you considered that if you sold it within 24 hours that you probably didn’t achieve the highest price? We put one on the market on Thursday and within 8 hours had an offer of full asking price. We advised our vendor to hold back and within a week we had an offer that’s now proceeding £20,000 above! ...

“Had to involve the Ombudsman....”

Share on :
Aug 30,2019
Minithumbdown
By: 'John'
Aug 30,2019
2 people found
this helpful
Had to involve the Ombudsman. It's taken 18months since the sale of my house to resolve some of the issues, not all because the thought of wasting more of my life with them is just too much. Please use anyone else, their customer care is ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful!...”

Share on :
Aug 29,2019
Minithumbdown
By: 'Dale'
Aug 29,2019
2 people found
this helpful
Purple bricks put myself and my family in actual danger. Ive been renting a house through them for the past 3 years and a few months back a hole started to show in the kitchen ceiling i reported it nothing got done and after time its ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Phoned the office for a property enquiry and ......”

Share on :
Aug 19,2019
Minithumbdown
By: 'Daksha'
Aug 19,2019
2 people found
this helpful
Phoned the office for a property enquiry and was given mobile number to call Elizabeth. Tried calling and got answering machine so left message to return call. Did not get any call so called a few hours later. Asked if she got my message and ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Want to be paid for doing nothing...”

Share on :
Aug 13,2019
Minithumbdown
By: 'Emma'
Aug 13,2019
4 people found
this helpful
Over 7 months on the market with only 1 viewing - which conveniently came after the first time we complained. Very little communication from them, despite now dealing with a manager. We're having to weekly change around our photos on the listing, which they're supposed to do. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A valuer with Purple Bricks called yesterday,......”

Share on :
Aug 04,2019
Minithumbdown
By: 'Lynda'
Aug 04,2019
6 people found
this helpful
A valuer with Purple Bricks called yesterday, the hour (stated by then) was 20 minutes we sat in the living room and a very quick look round my home, did not visit a building in the garden! I did not feel that this was professional, just ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“There is a problem with PurpleBricks ......”

Share on :
Jul 22,2019
Minithumbup
By: 'robin'
Jul 22,2019
2 people found
this helpful
There is a problem with PurpleBricks [PB]. If you are trying to work out should you use them, the reviews are either very bad or very good. Allagents has 200+ reviews with a 1.2* average. Trustpiliot is 89% excellent, while compareonlineagents concludes that “a local agent makes all ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Purple Bricks were excellent...”

Share on :
Jul 18,2019
Minithumbup
By: 'gary'
Jul 18,2019
1 people found
this helpful
Purple bricks were excellent, our local rep 'Ian Taylor' was always contactable, helpful and on the ball. Saved a fortune as well , as the other local agents were 4 times the price. Their Conveyancers 'Premier property lawyers' were amazing as well, again always contactable & helpful and ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A Buyers View...”

Share on :
Jul 17,2019
Minithumbdown
By: 'Jack'
Jul 17,2019
9 people found
this helpful
This review is from the buyers perspective. As anyone selling their home though the site will need buyers like me I believe its pertinent. I have dealt with Purplebricks to see three properties in my local town. The first was a calamity. I booked a ...
read full review
Comment on agent fees
Not known.
Comments (0) Report abuse Print review
Was this helpful? Yes

“We went through months of calls and emails wi......”

Share on :
Jul 11,2019
Minithumbdown
By: 'Mrs'
Jul 11,2019
4 people found
this helpful
We went through months of calls and emails with customer service and management due to being insulted in our own home by the supposed "expert" estate agent Richard, whom also put in my advert we were located by a certain park which is 3 miles away! ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible experience...”

Share on :
Jul 11,2019
Minithumbdown
By: 'Rachel'
Jul 11,2019
5 people found
this helpful
Buyer did not have mortgage offer as i was assured they did by Purple Bricks - cost me thousands - horrendous experience financially abd emotionally...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Poor service...”

Share on :
Jul 11,2019
Minithumbdown
By: 'Ivan'
Jul 11,2019
4 people found
this helpful
Agent who came to valuate my flat had not clue about the price market and the area. Im still waiting for an email and details he supposed share with me. Poor service...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“DIABOLICAL SERVICE...”

Share on :
Jul 09,2019
Minithumbdown
By: 'Dissapointed'
Jul 09,2019
13 people found
this helpful
I am a landlord and as soon as problems were encountered with my tenants, Purple Bricks tried to cancel our service agreement because it was "taking up too much of their time" - yes that was actually the reason. Basically the message is, Purple Bricks ...
read full review
Comment on agent fees
The fees are extremely poor value for money.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Linda Murphy
Aug 24, 2019
View all comments (1)
I've just read your review and would like to say they don't work in the tenants best interests either, they took months to sort out a wasp problem, weeks to sort washing machine, at the end of my tenancy they charged me £30 to clean an already clean flat and £200 to replace an already damaged coffee table, it had a black water mark from the previous tenants, which was covered with flyers on my inventory and also when i moved in! the dps found their claim excessive and decided on £20 which i'm ...

“Zero viewings in 100 days. A year of misery. ......”

Share on :
Jul 08,2019
Minithumbdown
By: 'Rhm'
Jul 08,2019
3 people found
this helpful
Zero viewings in 100 days. A year of misery. Zero professionalism, integrity and customer service. Use a high street agent. Delivered 20 viewings within weeks and a result. The first Purple Bricks 'agent' promised the world, took my money and promptly disappeared. After chasing him for a ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Use literally any Agent other than Purplebricks...”

Share on :
Jul 08,2019
Minithumbdown
By: 'Chris'
Jul 08,2019
3 people found
this helpful
My experience has been absolutely appalling. Their TV ads are totally misleading. The whole service is automated, your local property 'expert' is conspicuous by their absence. If you have any concerns no one will listen or accept any responsibility. They will take photos and put ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“***BEWARE THESE ARE NOT NO WIN NO FEE***...”

Share on :
Jul 04,2019
Minithumbdown
By: 'Shannelle'
Jul 04,2019
3 people found
this helpful
As soon as you instruct Purplebricks to proceed with your advert you are liable to pay the full £899 fee even if you decide to take your property off the market. I asked Purplebricks if I could take my property off the market as I'm finding ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible...”

Share on :
Jul 03,2019
Minithumbdown
By: 'Rough'
Jul 03,2019
4 people found
this helpful
Have used Purplebricks for two months now and the tennant thinks it's acceptable to pay part payments and doesnt even pay in full and Purplebricks will take no responsibility in fact they issue me with a additional charge of £60 to collect the outstanding rent as ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

Awards won by Purplebricks

Individual Branch Awards


As Seen On

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn