Purplebricks
Shirley, Solihull, B90
1.2/5, 273 reviews
8% recommended
42% sales valuation accuracy
25% sales fee satisfaction
44% lettings valuation accuracy
18% lettings fee satisfaction

“Agent of deception...”

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Feb 10,2020
Minithumbdown
By: 'Tom'
Feb 10,2020
1 people found
this helpful
Agent of deception, arrogance, and ALTERING ACCENT??

First time buyers BEWARE.

Was on my way to buying my dream home, it was an old house and I knew it required redecoration. On the Purple Bricks ad on Rightmove the house was described as 'needs modernisation'. Fair enough, I thought.

I had a LV3 survey done as advised by my mortgage lender. Turned out the house needed a whole new roof! Active and historic woodworm. Floors and walls ripping up, timbers replacing. Cracks to masonry. I rang up my PB agent and said, naturally, I'd have to renogiatate the price. I was told that PB 'knew the house was a wreck...and it needed 40k spending on it'. WHY WASNT I TOLD.
And, condescendingly, I was comforted that 'woodworm isn't a big deal...it's easily solved'. THEN WHY HASNT THE VENDOR SORTED IT?

I wad told the vendor would not budge on the price. This despite me having sent them a copy of the survey that said it wasn't worth the asking price. In fact, the surveyor told me 'not to touch the house'

I had a timber specialist in who told me the house was not even worth half of the asking price and, again, not to touch it.

So I pulled out. AND YET...AND YET...

Purple Bricks have re-listed the house with the exact same ad as when I started. And they KNOW everything that's wrong because I've told them.

And, when the pb agent first contacted me, he had a young mans cockney accent. A month later the 'same' agent with same name and number rang and had a TOTALLY DIFFERENT accent, sounded like a well spoken older man.

Awful. Truly awful. Ruined my experience of buying my first house.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 42% 25% £66,000 £3,500,000
Lettings 44% 18% £390 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 34 0 25 19 125 1 30 0 37
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Latest Properties

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“Shambles - If your website allows me to give them zero s......”

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Feb 25,2020
Minithumbdown
By: 'Nithya Rb'
Feb 25,2020
0 people found
this helpful
If your website allows me to give them zero stars I'd have given them. Purplebricks are a sham. They still have possession of my deposit despite me taking my property off them. The damages caused by a tenant managed by them have not been addressed. ...
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“Absolutely dreadful. Worse than useless. ......”

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Feb 25,2020
Minithumbdown
By: 'Jon Shepard'
Feb 25,2020
0 people found
this helpful
Absolutely dreadful. Worse than useless. Do not use them unless you're entirely confident that your house will sell itself. They are completely passive. I had no viewings in six weeks I was on with them at the price they recommended. Eventually, I went to a ...
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“Awful Awful Awful...”

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Feb 20,2020
Minithumbdown
By: 'Michael'
Feb 20,2020
0 people found
this helpful
Awful service from the so called 'best estate agents'. Charged us because the end of tenancy inspection took place a day after the end of tenancy. They said it was our fault because we refused an appointment. They contacted us on a Thursday afternoon with ...
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“Thee absolute worst experience with lettings.......”

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Feb 17,2020
Minithumbdown
By: 'Andrea'
Feb 17,2020
0 people found
this helpful
Thee absolute worst experience with lettings. I've had numerous property managers, all useless rude and one even told lies. I have raised a dispute in October 19 and still await a response. You can not get into contact with anyone at purple bricks. There is no ...
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“Terrible in every way....”

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Feb 13,2020
Minithumbdown
By: 'Martin Duffie'
Feb 13,2020
1 people found
this helpful
Terrible in every way, I took the full management option, what a mistake, I jave had 6 different property managers in little over a year, all terrible, they didnt respond to the tennant's notification of a leak for weeks, the Tennant eventually got in touch with ...
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“Absolutely disgusted, Stressed and very disap......”

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Feb 13,2020
Minithumbdown
By: 'Charlotte wilbraham'
Feb 13,2020
1 people found
this helpful
Absolutely disgusted, Stressed and very disappointed I will never use purple bricks again! Offer accepted ready to pay and due to Lack of communication with there own team! I lost my first home....
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“Agent of deception...”

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Feb 10,2020
Minithumbdown
By: 'Tom'
Feb 10,2020
1 people found
this helpful
Agent of deception, arrogance, and ALTERING ACCENT?? First time buyers BEWARE. Was on my way to buying my dream home, it was an old house and I knew it required redecoration. On the Purple Bricks ad on Rightmove the house was described as 'needs modernisation'. ...
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“Couldn't contact them as a buyer...”

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Feb 09,2020
Minithumbdown
By: 'Anon Buyer'
Feb 09,2020
0 people found
this helpful
Thought I'd leave a review as a buyer - spent two weeks trying to get hold of their local contact to ask some questions about a couple of properties. Rang multiple times and left voicemails with my contact details. Never had any response from them. ...
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“Don't do it! It might seem like a cheaper opt......”

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Jan 27,2020
Minithumbdown
By: 'Anonymous'
Jan 27,2020
5 people found
this helpful
Don't do it! It might seem like a cheaper option but trust me, get an estate agent. House did not sell, 3 people came to look at it in 6 months, all of whom wanted to drop the price by £30,000 because it was overpriced by purple bricks. ...
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By: Tracey
Feb 21, 2020
View all comments (4)
Same here. I cancelled when I saw the photos online they were awful but now they are demanding £1199 from me. I have now issued a complaint and waiting for a response. This company beware. They get paid if you sell or not. Worth paying extra for a real estate agent to do a real job. ...

“Dont use in colchester...”

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Jan 24,2020
Minithumbdown
By: 'thomas Towns'
Jan 24,2020
4 people found
this helpful
I believed purple bricks adverts that they were like a normal agent so I signed up to them paid for the many extras (profiling on the sites etc) and for the additional service of someone being able to show persons around the property. After signing ...
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By: E
Jan 27, 2020
View all comments (1)
Hi, I’m in London and had similar awful experience with Purple bricks. I didn’t pay upfront as I was told and it said on their purple bricks.com website (that closed in the meantime but was live back in 2018) that I only pay the fees after the property is sold so I deferred it. They never bother with viewings, had only a handful over the 10 months period and the property never sold. They blamed it on Brexit yet I have to pay. I will not pay and will go to Property Ombudsman and to court if ...

“Should be zero...”

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Jan 22,2020
Minithumbdown
By: 'Good lady'
Jan 22,2020
2 people found
this helpful
Not estate agents , just scammers they. Make people believe they will get a property charge hundreds of pounds in fees then ask for a guarantor then charge loads of fees for that too. Then say you've taken too long and get fees off some other ...
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“What a cowboy service!...”

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Jan 14,2020
Minithumbdown
By: 'Sam Jones'
Jan 14,2020
9 people found
this helpful
What a cowboy service! I have placed an offer on a property with Purple Bricks in October 2019 which was accepted. This property fell through twice before my offer was placed and purple bricks told me that this was due to “personal circumstances” of the buyer. ...
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“Can anyone help me try and recover all or par......”

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Jan 13,2020
Minithumbdown
By: 'sara jane wheel'
Jan 13,2020
4 people found
this helpful
Can anyone help me try and recover all or part of my fees back from pb as I've had a really bad experience and don't know where to start...
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By: P
Feb 06, 2020
View all comments (2)
HI I feel the same, had loads of things go wrong but the last straw was leaving the property unlocked after my only viewing in 3 months, then accusing me of lying about it. I paid £300 extra for the property to be left for days unsecure. I have put a very detailed compliant into the CEO not holding out much hope of any money back. ...

“I used Purplebricks last year to sell my home......”

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Jan 13,2020
Minithumbdown
By: 'Ray Khan'
Jan 13,2020
3 people found
this helpful
I used Purplebricks last year to sell my home. Initially there were no issues and I found a buyer relatively quickly. When they pulled out quite late in the sale, however, I found Purplebricks to be of no real help. As I had already started ...
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“IF I COULD GIVE ZERO STARS I WOULD...”

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Jan 09,2020
Minithumbdown
By: 'Allan Foster'
Jan 09,2020
3 people found
this helpful
If you have money to throw away and want to pay someone to NOT sell your house...... then PURPLE BRICKS is the one for you. We thought that as all the Estate Agents put the adverts on Rightmove and we assumed most people looking to ...
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“This company is Absolutely terrible!! Charg......”

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Jan 08,2020
Minithumbdown
By: 'Marie Firth'
Jan 08,2020
3 people found
this helpful
This company is Absolutely terrible!! Charged us for things we never agreed to!! They constantly lie, don't reply to emails and haven't been marketing out property yet still billing us!! Please please please do not use this company!!...
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“Berkshire Think twice about joining this co......”

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Jan 03,2020
Minithumbdown
By: 'Anonymous'
Jan 03,2020
9 people found
this helpful
Berkshire Think twice about joining this company. Once they take your money, that's it there is no incentive for them to sell your home. You are in a very vulnerable position as there is: No pre assessment done on who is viewing/buying your house. ...
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“As a prior potential buyer we had a bad exper......”

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Dec 23,2019
Minithumbdown
By: 'Lisa'
Dec 23,2019
3 people found
this helpful
As a prior potential buyer we had a bad experience with purple bricks particularly the L buzzard area in England .. Estate agent very rude and aggressive towards us. Very unprofessional for example sending texts saying “ me and the vendor together ...” so totally weren't a middle ...
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“MODERN DAY THEIVES...”

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Dec 12,2019
Minithumbdown
By: 'Jay Boughen'
Dec 12,2019
3 people found
this helpful
AVOID DO NOT USE! Just paid my £1200 to purple bricks shaking with anger....i sold my home through traditional agents in the end as everyone interested through purple bricks were never vetted or checked to see if they was in a position to sell.most ...
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“Do not use, had to chase them repeatedly for ......”

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Dec 02,2019
Minithumbdown
By: 'Taylot'
Dec 02,2019
2 people found
this helpful
Do not use, had to chase them repeatedly for everything, impossible to cancel them as an agent and our tenants energy supplier was moved at Purplebricks request and looking at forums that seems to be a regular occurrence. May be cheaper by price but will ...
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“I was with purple Bricks for more than 3 yrs.......”

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Dec 02,2019
Minithumbdown
By: 'asha'
Dec 02,2019
3 people found
this helpful
I was with purple Bricks for more than 3 yrs. Each year they promised good service but failed it.They lost my flat keys as change of agents. There were so many issues from the start. Finally I decided to leave purple bricks for good I ...
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“We were renting with Purple Bricks and we are......”

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Nov 25,2019
Minithumbdown
By: 'Donna M'
Nov 25,2019
3 people found
this helpful
We were renting with Purple Bricks and we are still having problems after moving out. They marketed the property without our knowledge so we had randomers turning up for appointments. I felt scared in my own home not knowing if we would get a knock ...
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“Purple bricks the worse...”

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Nov 20,2019
Minithumbdown
By: 'Donna moss'
Nov 20,2019
1 people found
this helpful
Do not use Ive had that many agents in 12 months no consistency. Billed wrongly. Property should have been checked after tenacy vacated nothing. It should have been re let nothing. Quite happy to take your money not happy to give you a service...
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“Unfortunately cannot provide 0 stars...”

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Nov 18,2019
Minithumbdown
By: 'Lamia R'
Nov 18,2019
2 people found
this helpful
Unfortunately cannot provide 0 stars. We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had. They respond once a week even though now it has been at least two weeks that ...
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“Worse than useless...”

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Nov 12,2019
Minithumbdown
By: 'John Castle'
Nov 12,2019
4 people found
this helpful
All their promises are b/s, as soon as we pressed "proceed" we never heard from our "local property expert" again. If you are mad enough to use PB do not defer payment, all their conveyancers are useless with many spurious 5* reviews posted. Pay a ...
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“Absolutely useless. Ran into a few problems w......”

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Nov 07,2019
Minithumbdown
By: 'Alan Dunn'
Nov 07,2019
4 people found
this helpful
Absolutely useless. Ran into a few problems with my house sale and Corlyn Edgar my local agent (Belfast) never once lifted the phone to offer advice or support. Once they sign you up they move on and forget about you. Please people go to a ...
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“Appalling-Don't care...”

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Nov 01,2019
Minithumbdown
By: 'Michaela Percival'
Nov 01,2019
6 people found
this helpful
Never use. We had to involve the ombudsman. Our complaint was upheld, and they still billed us for there appalling service. There are so many failings. They lost our keys, leaving our property vulnerable, and didn't stay with people during viewings. They take no responsibility ...
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“Please don't use Purple Bricks....”

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Oct 25,2019
Minithumbdown
By: 'Charlotte Simpson'
Oct 25,2019
4 people found
this helpful
Please don't use Purple Bricks. If I could give 0 stars I would. I've just paid them over £1000 for 1 viewing and house still not sold after 9m and now a dead dog on Rightmove... plus some frankly poor customer service from my purple bricks “property expert”. 2 ...
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“I would not re commend...”

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Oct 23,2019
Minithumbdown
By: 'Helen'
Oct 23,2019
3 people found
this helpful
I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was ...
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“Absolute joke! Over last 6 weeks I have used......”

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Oct 14,2019
Minithumbdown
By: 'Vincent'
Oct 14,2019
3 people found
this helpful
Absolute joke! Over last 6 weeks I have used their website to book call and nothing. Chat online twice and promised to be contacted again nothing, and 2 more separate phone call's apologising to me, promising contact for appointments and again nothing. So 1 star is too much ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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