Purplebricks
1.2/5, 481 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction



Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 22 193 1 40 2 115
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Fraudulent and Misleading...”

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Jan 10,2019
Minithumbdown
By: 'Pufflemuff'
Jan 10,2019
11 people found
this helpful
Sent a contractor to perform an inspection on checkout of our rented property. No issues raised. Later received a checkout report saying there was a scorch mark on the kitchen counter (which there isn't). See the picture from the checkout report which just shows some ...
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Attachments

Review file
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“Disgraceful...”

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Jan 04,2019
Minithumbdown
By: 'A.T.'
Jan 04,2019
35 people found
this helpful
I feel it is disgraceful that Purple bricks are allowed to advertise as "Purple bricks do everything for you". It is also concerning that they remove negative trust pilot reviews making their company seem fantastic. We feel absolutely misled into using them. Helpful to start ...
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Comment on agent fees
Their fees would be fantastic if you are lucky enough to sell. However you must remember you pay the fee in advance. So when they go non existent after you've handed over your money and you have no choice but to go elsewhere you are effectively paying estate agent fees twice. So in reality they are a very expensive mistake
Was this helpful? Yes
By: Laura Hamblin
Jan 07, 2019
View all comments (1)
I have had a similar experience with Purple Bricks. They were very keen before signing up with them, ringing nearly every day but when their sign went up, no viewings, a call once a week at best. Tried to end the agreement and they charged us £1300 to break the contract even though they had not done any viewings. I spoke to an adviser who lodged my complaint but the area manager never telephoned. My TruePilot review got removed. Appalling. ...

“Terrible lettings service...”

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Jan 02,2019
Minithumbup
By: 'Ankur'
Jan 02,2019
11 people found
this helpful
I could write a book on this but will i summarise with DO NOT USE FOR LETTINGS. Failed to transfer the rent to me for two months in a row and even after I cancelled the services they haven't returned the keys to my property (...
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Comment on agent fees
Rip off. Taken my money for no service
Was this helpful? Yes

“Rude, pushy agent...”

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Dec 23,2018
Minithumbdown
By: 'Perry'
Dec 23,2018
0 people found
this helpful
Tried to arrange a valuation and the local agent was both rude and pushy. The property isn't now on the market with the local, independent agent....
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Was this helpful? Yes

“worst costumer service...”

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Dec 21,2018
Minithumbdown
By: 'laszlo'
Dec 21,2018
11 people found
this helpful
Meter reading for water and electricity is still not finished (since our inventory and key handover on Saturday 24th November) because nobody could locate the meters. I was told i have to contact a maintenance company, i did. I did all what i have to, ...
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Was this helpful? Yes

“Dreadful!...”

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Dec 21,2018
Minithumbdown
By: 'Amanda'
Dec 21,2018
16 people found
this helpful
Avoid at all costs! They truly are the worst agents I've ever dealt with. They offer the promise of selling your home with no fees and literally do nothing to sell it, once they've hooked you. They've cost me time and money. The pictures taken ...
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Comment on agent fees
The fees wouldn’t be so bad if they had the ability to sell a property.
Was this helpful? Yes

“Worst Service and Company...”

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Dec 17,2018
Minithumbdown
By: 'TBeaks'
Dec 17,2018
0 people found
this helpful
Used Purple Bricks on a fully managed basis to let out our flat whilst abroad. There have been a multitude of problems. They asked us to conduct the viewings for them then they called our tenant the night before she was meant to move in ...
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“Unreliable Agent...”

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Dec 16,2018
Minithumbdown
By: 'Sandra'
Dec 16,2018
0 people found
this helpful
After going to the trouble to make my home prestine for photographs and confirming the appointment with her by phone the agent didn't turn up and was unavailable to contact. I will be using a different estate agent....
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“dodgy service dodgy letting team...”

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Dec 04,2018
Minithumbdown
By: 'laszlo'
Dec 04,2018
1 people found
this helpful
Our experience with Purple Bricks was (all the way) very unrespectful & dodgy. Just for example, when we asked about lack of parking spaces on the street, we were told we also okay to park next door, by that big building front of our flat. Sounds ...
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Was this helpful? Yes

“Rude, expensive. AVOID!!!!...”

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Dec 02,2018
Minithumbdown
By: 'TraceColour'
Dec 02,2018
0 people found
this helpful
These guys are so rude. They were unhelpful, smug and really unprofessional. Fees are ridiculous and they're just a horrible bunch of people....
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Comment on agent fees
Incredibly BAD
Was this helpful? Yes

“No post sales support...”

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Nov 19,2018
Minithumbdown
By: 'kkagora'
Nov 19,2018
0 people found
this helpful
Purple Bricks is good value if you think some photos and a listing on Rightmove and Zoopla is good value for £1K+. However, despite "promises" to the contrary, they offer very little in the way of post sales support. It is hard to get them ...
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Comment on agent fees
Poor value. £1K+ plus for some photos and a listing on some real estate websites
Was this helpful? Yes

“Great experience with Purple Bricks...”

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Nov 16,2018
Minithumbup
By: 'SLB'
Nov 16,2018
2 people found
this helpful
When we found a house we really liked we invited some local agents to come value our house for sale. We also asked Purplebricks and Bryan Tyler was our consultant. We respected Bryan's friendly and honest approach. He was not pushy at all and we ...
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Comment on agent fees
Bargain fees compared to high street estate agents. Paid up front and chose our own solicitors
Was this helpful? Yes
By: SLB
Dec 20, 2018
View all comments (2)
The original review was not written by Purplebricks. Purplebricks did not even ask me to write it. It's my experience. ...

“Poor experience...”

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Nov 16,2018
Minithumbdown
By: 'Graeme'
Nov 16,2018
13 people found
this helpful
At the start I was impressed, the tenancy signing and moving in process was all very eficient and quick. However, I've lived here since February, it got to June, July time after months of asking them to take the Let sign down, I had to ...
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Was this helpful? Yes
By: Leah johnson
Dec 06, 2018
View all comments (1)
he same has happened to us, the week we moved in we had an issue with the kitchen lights so they were unusable, it took 2 weeks for those to be fixed. we are currently without a boiler so no hot water or heating in December, this has been ongoing for 6 days despite daily emails and phonecalls to them. today we got up to a massive leak in the utility room, nobody has been sent out, its an utter joke . thankfully we have managed to get in contact with our landlord who was appalled as he di ...

“Purple bricks...”

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Nov 15,2018
Minithumbdown
By: 'Waste'
Nov 15,2018
0 people found
this helpful
At first purple bricks were enthusiastic about putting my house on the market but as soon as I have singed the agreement I was unable to cumunicaate with them phone calls were not replied to even when I pulled the house nobody got in touch....
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Was this helpful? Yes

“Worst experience of my life. Would never use again and when I do buy will never use purple pricks as they should be shut down. Lost my time, money...”

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Nov 14,2018
Minithumbdown
By: 'Mikey'
Nov 14,2018
0 people found
this helpful
Utter disgrace to the property world and really cost me time, money and confidence in whole process. Would rather never buy if purple pricks are in the process...
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Comment on agent fees
Disgraceful
Was this helpful? Yes

“Worst agent I've ever experienced as a tenant...”

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Nov 13,2018
Minithumbdown
By: 'Brett'
Nov 13,2018
0 people found
this helpful
The olnly thing that Purplebricks seemed to be good at was closing the deal and getting you in the property. I had multiple issues with leaks and mould which when reported would get lost and not resolved. I moved out 2 months ago and they have ...
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Comment on agent fees
Fees are reasonable but total lack of basic service
Was this helpful? Yes

“Rubbish...”

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Nov 10,2018
Minithumbdown
By: '(Potential)'
Nov 10,2018
0 people found
this helpful
Very disappointing behaviour of Alan Hough – is he really employed by you? Arrogant, non-professional agent – ignores my calls and emails!...
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Comment on agent fees
N/A
Was this helpful? Yes

“If I could give zero stars then I would...”

Share on :
Nov 06,2018
Minithumbdown
By: 'Matt'
Nov 06,2018
30 people found
this helpful
I can only assume there is some kind of bot leaving positive reviews on Trust Pilot. Either that or it's compulsory for staff to leave them. This is an assumption of course as I'm just a bit angry that this company continues to exist. Please, ...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
By: Dan
Mar 04, 2019
View all comments (2)
Quite funny review this one. I had an interview with them and stopped the skype when no less than the MD told me they don't chase up chains and see the sale through the sale will go through naturally and you need to be chasing instructions. I thanked him for his time (my wife was out of view from the skype call but her face visibly dropped when she heard that). Full service agent, at least be honest (like they were in my interview) and say you do 30% of the job, then people can see why you ar ...

“Terrible for buyers...”

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Nov 03,2018
Minithumbdown
By: 'Craigibabu'
Nov 03,2018
22 people found
this helpful
Tried to arranged viewing as a prospective cash buyer via online booking , took way too long to confirm , rebooked several times due to local agent being unavailable every time , phoned purple bricks directly , sent a query email , no outcome recieved , as a buyer i will ...
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Was this helpful? Yes
By: Suechap
Jan 29, 2019
View all comments (1)
I agree wholeheartedly. Twice now, as buyers, we've had properties sold out from under us even though we had appointments booked to view. On one occasion it was a second viewing. The first we knew was when we phoned to find out why our viewing hadn't been confirmed. How can this possibly be the way to do business. Totally lacking in professionalism and manners. We've lost two properties we would probably have made offers on. ...

“unhappy/disappointed...”

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Nov 02,2018
Minithumbdown
By: 'Jules55'
Nov 02,2018
17 people found
this helpful
I do realize that this complaint is overdue but its only now that i am going down the process of putting my property on the market again... and not with purple bricks as before... I am upset about the service i received and the costs ...
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Comment on agent fees
I felt the fees were bad. Due to the fact that bad advice was given about a sitting tenant and the fact that i took the flat off the market very soon.
Was this helpful? Yes

“Awful experience, very unprofessional...”

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Nov 02,2018
Minithumbdown
By: 'Matilda'
Nov 02,2018
14 people found
this helpful
I had a phone call from Purple Bricks less than 48 hours prior to my tenant's move in date, asking if I'd 'heard the update' and casually mentioned that they were no longer moving in due to 'being arrested.' There was no further explanation or ...
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Was this helpful? Yes

“Avoid...”

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Nov 02,2018
Minithumbdown
By: 'Charlotte'
Nov 02,2018
12 people found
this helpful
** Very disappointed ** After previously marketing a property with no problems I have used purplebricks for my current property. I have had very little contact regarding marketing other than when I have chased the estate agent. The property has been on the market since the 8th ...
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Was this helpful? Yes

“Aggressive and Rude...”

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Nov 02,2018
Minithumbdown
By: 'Annoyed'
Nov 02,2018
13 people found
this helpful
Tried to buy a property thro Purple Bricks which fell through as they hadn't vetted the buyer properly and left us out of pocket by £1500. But they were quick enough to ring me and DEMAND evidence of our deposit even though the offer on the ...
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Was this helpful? Yes
By: Even more annoyed again
Oct 03, 2020
View all comments (2)
Rude, aggressive in their approach and full of their own self importance...wouldn’t even consider trying to buy of sold by them ...

“Good for photos and advertising property...”

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Nov 01,2018
Minithumbdown
By: 'kathykagora'
Nov 01,2018
9 people found
this helpful
If all you want are some photos of your property which can then be listed onto Rightmove and Zoopla etc then Purplebricks does the job. Follow-up sales support (a crucial stage) has been absent. I've had to do all the chasing including liaise with the ...
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Comment on agent fees
A bit expensive for taking photos and putting onto Rightmove and Zoopla?
Was this helpful? Yes

“MR ASTLEY...”

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Oct 25,2018
Minithumbdown
By: 'SKIPPY'
Oct 25,2018
0 people found
this helpful
You lot are a bunch of con artists You have swindled me out of 900 pounds for Doing nothing shame on you I Am going to seek legal advice...
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Comment on agent fees
ROBBERY WITH VOLONCE
Was this helpful? Yes

“Terrible...”

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Oct 24,2018
Minithumbdown
By: 'Marie'
Oct 24,2018
0 people found
this helpful
I used PurpleBricks and they were dreadful. They didn't turn up for viewings, had no customer service and lost his keys. They were shocking as soon as the contract was signed and I would never touch them to sell or buy again....
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Comment on agent fees
They were very high and not free as the advert says
Was this helpful? Yes

“Brilliant for a Month......”

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Oct 22,2018
Minithumbup
By: 'Peter'
Oct 22,2018
10 people found
this helpful
Agent was brilliant for the first month, then slowly vanished! Doesn't answer emails or phone now. Couldn't fault the service from Natalie initially, very encouraging and professional work. Follow ups were quick and had a few viewings, but after a month all that dissipated. I'm ...
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Comment on agent fees
Fees are brilliant if your property will sell itself.
Was this helpful? Yes

“HOPELESS...”

Share on :
Oct 12,2018
Minithumbdown
By: 'Mark'
Oct 12,2018
21 people found
this helpful
Do not use plain and simple. Hidden costs and zero follow up. Use solicitors with no local knowledge, don't qualify buyers and are never available. And then you still have to pay them even if the sale falls through. Its a con and a rip-off. ...
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Comment on agent fees
Hidden costs and its rubbish that's it no sale no fee - you have to pay regardless
Was this helpful? Yes

“Criminals!...”

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Oct 04,2018
Minithumbdown
By: 'Jacqueline'
Oct 04,2018
0 people found
this helpful
I had the worse experience ever with this company. They are criminals and I had to involve a lawyer twice to get my money back! First I agreed a rental agreement with a one year break clause which can be triggered after 10 months with a 2 ...
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“Very unprofessional and with no check if the ''buyer'' is actualy in the position to realy buy a property...”

Share on :
Oct 02,2018
Minithumbup
By: 'Connie'
Oct 02,2018
0 people found
this helpful
I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice ...
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Comment on agent fees
Bad as if you have problems, you lose the money any way. Waste of time.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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