“Fraudulent and Misleading...”
1 Star Review
Jan 10,2019
By:
'Pufflemuff'
Jan 10,2019
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO16
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Postcode: SO16
11
people found
this helpful
Sent a contractor to perform an inspection on checkout of our rented property. No issues raised. Later received a checkout report saying there was a scorch mark on the kitchen counter (which there isn't). See the picture from the checkout report which just shows some ...
read full review
11
people found
this helpful
Was this helpful?
Yes
1 Star Review
Jan 04,2019
By:
'A.T.'
Jan 04,2019
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SN8
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: SN8
35
people found
this helpful
I feel it is disgraceful that Purple bricks are allowed to advertise as "Purple bricks do everything for you". It is also concerning that they remove negative trust pilot reviews making their company seem fantastic. We feel absolutely misled into using them. Helpful to start ...
read full review
Comment on agent fees
Their fees would be fantastic if you are lucky enough to sell. However you must remember you pay the fee in advance. So when they go non existent after you've handed over your money and you have no choice but to go elsewhere you are effectively paying estate agent fees twice. So in reality they are a very expensive mistake
35
people found
this helpful
Was this helpful?
Yes
“Terrible lettings service...”
1 Star Review
Jan 02,2019
By:
'Ankur'
Jan 02,2019
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Postcode: E3
11
people found
this helpful
I could write a book on this but will i summarise with DO NOT USE FOR LETTINGS. Failed to transfer the rent to me for two months in a row and even after I cancelled the services they haven't returned the keys to my property (...
read full review
Comment on agent fees
Rip off. Taken my money for no service
11
people found
this helpful
Was this helpful?
Yes
1 Star Review
Dec 23,2018
By:
'Perry'
Dec 23,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CM77
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: CM77
0
people found
this helpful
Tried to arrange a valuation and the local agent was both rude and pushy. The property isn't now on the market with the local, independent agent....
read full review
0
people found
this helpful
Was this helpful?
Yes
“worst costumer service...”
1 Star Review
Dec 21,2018
By:
'laszlo'
Dec 21,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Postcode: BN2
11
people found
this helpful
Meter reading for water and electricity is still not finished (since our inventory and key handover on Saturday 24th November) because nobody could locate the meters. I was told i have to contact a maintenance company, i did. I did all what i have to, ...
read full review
11
people found
this helpful
Was this helpful?
Yes
1 Star Review
Dec 21,2018
By:
'Amanda'
Dec 21,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: KT16
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: KT16
16
people found
this helpful
Avoid at all costs! They truly are the worst agents I've ever dealt with. They offer the promise of selling your home with no fees and literally do nothing to sell it, once they've hooked you. They've cost me time and money. The pictures taken ...
read full review
Comment on agent fees
The fees wouldn’t be so bad if they had the ability to sell a property.
16
people found
this helpful
Was this helpful?
Yes
“Worst Service and Company...”
1 Star Review
Dec 17,2018
By:
'TBeaks'
Dec 17,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: L17
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Postcode: L17
0
people found
this helpful
Used Purple Bricks on a fully managed basis to let out our flat whilst abroad. There have been a multitude of problems.
They asked us to conduct the viewings for them then they called our tenant the night before she was meant to move in ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Dec 16,2018
By:
'Sandra'
Dec 16,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: FY3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (Prospective customer)
Postcode: FY3
0
people found
this helpful
After going to the trouble to make my home prestine for photographs and confirming the appointment with her by phone the agent didn't turn up and was unavailable to contact. I will be using a different estate agent....
read full review
0
people found
this helpful
Was this helpful?
Yes
“dodgy service dodgy letting team...”
1 Star Review
Dec 04,2018
By:
'laszlo'
Dec 04,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: BN2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: BN2
1
people found
this helpful
Our experience with Purple Bricks was (all the way) very unrespectful & dodgy. Just for example, when we asked about lack of parking spaces on the street, we were told we also okay to park next door, by that big building front of our flat. Sounds ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Rude, expensive. AVOID!!!!...”
1 Star Review
Dec 02,2018
By:
'TraceColour'
Dec 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: WA7
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (Prospective customer)
Postcode: WA7
0
people found
this helpful
These guys are so rude. They were unhelpful, smug and really unprofessional. Fees are ridiculous and they're just a horrible bunch of people....
read full review
Comment on agent fees
Incredibly BAD
0
people found
this helpful
Was this helpful?
Yes
“No post sales support...”
1 Star Review
Nov 19,2018
By:
'kkagora'
Nov 19,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £587000
Would you recommend?: No
Postcode: SM4
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £587000
Postcode: SM4
0
people found
this helpful
Purple Bricks is good value if you think some photos and a listing on Rightmove and Zoopla is good value for £1K+. However, despite "promises" to the contrary, they offer very little in the way of post sales support. It is hard to get them ...
read full review
Comment on agent fees
Poor value. £1K+ plus for some photos and a listing on some real estate websites
0
people found
this helpful
Was this helpful?
Yes
“Great experience with Purple Bricks...”
5 Star Review
Nov 16,2018
By:
'SLB'
Nov 16,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £420000
Would you recommend?: Yes
Postcode: CM13
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £420000
Postcode: CM13
2
people found
this helpful
When we found a house we really liked we invited some local agents to come value our house for sale. We also asked Purplebricks and Bryan Tyler was our consultant.
We respected Bryan's friendly and honest approach. He was not pushy at all and we ...
read full review
Comment on agent fees
Bargain fees compared to high street estate agents. Paid up front and chose our own solicitors
2
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 16,2018
By:
'Graeme'
Nov 16,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: NE4
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Rent PCM: £500
Postcode: NE4
13
people found
this helpful
At the start I was impressed, the tenancy signing and moving in process was all very eficient and quick. However, I've lived here since February, it got to June, July time after months of asking them to take the Let sign down, I had to ...
read full review
13
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 15,2018
By:
'Waste'
Nov 15,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode:
0
people found
this helpful
At first purple bricks were enthusiastic about putting my house on the market but as soon as I have singed the agreement I was unable to cumunicaate with them phone calls were not replied to even when I pulled the house nobody got in touch....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Worst experience of my life. Would never use again and when I do buy will never use purple pricks as they should be shut down. Lost my time, money...”
1 Star Review
Nov 14,2018
By:
'Mikey'
Nov 14,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: WD
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (Prospective customer)
Postcode: WD
0
people found
this helpful
Utter disgrace to the property world and really cost me time, money and confidence in whole process. Would rather never buy if purple pricks are in the process...
read full review
Comment on agent fees
Disgraceful
0
people found
this helpful
Was this helpful?
Yes
“Worst agent I've ever experienced as a tenant...”
1 Star Review
Nov 13,2018
By:
'Brett'
Nov 13,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: E14
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Rent PCM: £900
Postcode: E14
0
people found
this helpful
The olnly thing that Purplebricks seemed to be good at was closing the deal and getting you in the property. I had multiple issues with leaks and mould which when reported would get lost and not resolved. I moved out 2 months ago and they have ...
read full review
Comment on agent fees
Fees are reasonable but total lack of basic service
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 10,2018
By:
'(Potential)'
Nov 10,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: B29
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (Prospective customer)
Postcode: B29
0
people found
this helpful
Very disappointing behaviour of Alan Hough â is he really employed by you? Arrogant, non-professional agent â ignores my calls and emails!...
read full review
Comment on agent fees
N/A
0
people found
this helpful
Was this helpful?
Yes
“If I could give zero stars then I would...”
1 Star Review
Nov 06,2018
By:
'Matt'
Nov 06,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Buying agent
Would you recommend?: No
Postcode: SM3
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Buying agent
Postcode: SM3
30
people found
this helpful
I can only assume there is some kind of bot leaving positive reviews on Trust Pilot. Either that or it's compulsory for staff to leave them. This is an assumption of course as I'm just a bit angry that this company continues to exist. Please, ...
read full review
Comment on agent fees
You get what you pay for
30
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 03,2018
By:
'Craigibabu'
Nov 03,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Buyer)
Sold price: £125000
Would you recommend?: No
Postcode: WS5
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Buyer)
Sold price: £125000
Postcode: WS5
22
people found
this helpful
Tried to arranged viewing as a prospective cash buyer via online booking , took way too long to confirm , rebooked several times due to local agent being unavailable every time , phoned purple bricks directly , sent a query email , no outcome recieved , as a buyer i will ...
read full review
22
people found
this helpful
Was this helpful?
Yes
“unhappy/disappointed...”
2 Star Review
Nov 02,2018
By:
'Jules55'
Nov 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT20
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (Prospective customer)
Postcode: CT20
17
people found
this helpful
I do realize that this complaint is overdue but its only now that i am going down the process of putting my property on the market again... and not with purple bricks as before... I am upset about the service i received and the costs ...
read full review
Comment on agent fees
I felt the fees were bad. Due to the fact that bad advice was given about a sitting tenant and the fact that i took the flat off the market very soon.
17
people found
this helpful
Was this helpful?
Yes
“Awful experience, very unprofessional...”
1 Star Review
Nov 02,2018
By:
'Matilda'
Nov 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: GU26
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Landlord)
Rent PCM: £750
Postcode: GU26
14
people found
this helpful
I had a phone call from Purple Bricks less than 48 hours prior to my tenant's move in date, asking if I'd 'heard the update' and casually mentioned that they were no longer moving in due to 'being arrested.' There was no further explanation or ...
read full review
14
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 02,2018
By:
'Charlotte'
Nov 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: PE11
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: PE11
12
people found
this helpful
** Very disappointed ** After previously marketing a property with no problems I have used purplebricks for my current property. I have had very little contact regarding marketing other than when I have chased the estate agent. The property has been on the market since the 8th ...
read full review
12
people found
this helpful
Was this helpful?
Yes
1 Star Review
Nov 02,2018
By:
'Annoyed'
Nov 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: DA2
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Buyer)
Postcode: DA2
13
people found
this helpful
Tried to buy a property thro Purple Bricks which fell through as they hadn't vetted the buyer properly and left us out of pocket by £1500. But they were quick enough to ring me and DEMAND evidence of our deposit even though the offer on the ...
read full review
13
people found
this helpful
Was this helpful?
Yes
“Good for photos and advertising property...”
2 Star Review
Nov 01,2018
By:
'kathykagora'
Nov 01,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £587000
Would you recommend?: No
Postcode: SM4
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £587000
Postcode: SM4
9
people found
this helpful
If all you want are some photos of your property which can then be listed onto Rightmove and Zoopla etc then Purplebricks does the job. Follow-up sales support (a crucial stage) has been absent. I've had to do all the chasing including liaise with the ...
read full review
Comment on agent fees
A bit expensive for taking photos and putting onto Rightmove and Zoopla?
9
people found
this helpful
Was this helpful?
Yes
1 Star Review
Oct 25,2018
By:
'SKIPPY'
Oct 25,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CW12
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: CW12
0
people found
this helpful
You lot are a bunch of con artists
You have swindled me out of 900 pounds for
Doing nothing shame on you
I
Am going to seek legal advice...
read full review
Comment on agent fees
ROBBERY WITH VOLONCE
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Oct 24,2018
By:
'Marie'
Oct 24,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NG4
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (Prospective customer)
Postcode: NG4
0
people found
this helpful
I used PurpleBricks and they were dreadful. They didn't turn up for viewings, had no customer service and lost his keys. They were shocking as soon as the contract was signed and I would never touch them to sell or buy again....
read full review
Comment on agent fees
They were very high and not free as the advert says
0
people found
this helpful
Was this helpful?
Yes
“Brilliant for a Month......”
2 Star Review
Oct 22,2018
By:
'Peter'
Oct 22,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CV47
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Postcode: CV47
10
people found
this helpful
Agent was brilliant for the first month, then slowly vanished!
Doesn't answer emails or phone now. Couldn't fault the service from Natalie initially, very encouraging and professional work. Follow ups were quick and had a few viewings, but after a month all that dissipated. I'm ...
read full review
Comment on agent fees
Fees are brilliant if your property will sell itself.
10
people found
this helpful
Was this helpful?
Yes
1 Star Review
Oct 12,2018
By:
'Mark'
Oct 12,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (as a Vendor)
Sold price: £172000
Would you recommend?: No
Postcode: NE9
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (as a Vendor)
Sold price: £172000
Postcode: NE9
21
people found
this helpful
Do not use plain and simple. Hidden costs and zero follow up. Use solicitors with no local knowledge, don't qualify buyers and are never available. And then you still have to pay them even if the sale falls through. Its a con and a rip-off. ...
read full review
Comment on agent fees
Hidden costs and its rubbish that's it no sale no fee - you have to pay regardless
21
people found
this helpful
Was this helpful?
Yes
1 Star Review
Oct 04,2018
By:
'Jacqueline'
Oct 04,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W10
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Lettings (as a Tenant)
Postcode: W10
0
people found
this helpful
I had the worse experience ever with this company. They are criminals and I had to involve a lawyer twice to get my money back! First I agreed a rental agreement with a one year break clause which can be triggered after 10 months with a 2 ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Very unprofessional and with no check if the ''buyer'' is actualy in the position to realy buy a property...”
1 Star Review
Oct 02,2018
By:
'Connie'
Oct 02,2018
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services: Sales (Prospective customer)
Sold price: £200000
Would you recommend?: Yes
Postcode: BS34
Branch: Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Sales (Prospective customer)
Sold price: £200000
Postcode: BS34
0
people found
this helpful
I had my house for sale with a high street Estate Agent. A had a buyer whose property is on the market with PurpleBriks. After a couple of months my buyer sale fell through as their buyer couldn't get a mortgage. And this happened twice ...
read full review
Comment on agent fees
Bad as if you have problems, you lose the money any way. Waste of time.
0
people found
this helpful
Was this helpful?
Yes