Purplebricks
1.2/5, 483 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Contact Us

Latest Reviews

 View all Reviews 483
16th Apr 2024
reviewed by 'Chris Marais'
“Poor experience - just wants the money then you never hear from them!Dont use - there is a reason ......”
2nd Apr 2024
reviewed by 'Alessandra'
“The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks ......”
12th Feb 2024
reviewed by 'Wendy'
“Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents ......”
22nd Jan 2024
reviewed by 'Monica'
“Don't get burned like I did! Check the small print before signing up. If your sale falls through you are ......”
12th Jan 2024
reviewed by 'Archana'
“Unprofessional and Waste of TimeThis agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property ......”
9th Jan 2024
reviewed by 'Hayli Carmichael'
“

Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles ......”

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 22 195 1 40 2 115
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Latest Properties

No Properties

“Purchased a property which vendor had listed with Purple Bricks. ......”

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Feb 05,2018
Minithumbdown
By: 'WIsaacs'
Feb 05,2018
40 people found
this helpful
Purchased a property which vendor had listed with Purple Bricks. Arranged completion date. Vendor was going to be away so arrangement was we'd get keys from PB at the property. On completion day the PB representative who was supposed to meet us with the keys ...
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“This agency should be avoided at all costs. Very very ......”

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Jan 29,2018
Minithumbdown
By: 'Munro'
Jan 29,2018
36 people found
this helpful
This agency should be avoided at all costs. Very very poor, in 6 months failed to get one single offer on the sale of my property. Whilst other similar ones in the area at a similar price sold. More than one complaint from the viewers regarding ...
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Comment on agent fees
Money wasted, I should be refunded my fees.
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By: Munro Arnold
Mar 08, 2018
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STILL FIGHTING after 6 weeks to review and investigate my complaint, PBs report was far from thorough and incomplete, missing many items. But they admitted failures and accepted blame, but made a totally unacceptable offer of £1,000. I ve lost £1,350 in rent since January, next week it will be another month. The tenant left the house in a poor state, items were lost or missing, plus damages, but PBs were not able to do a Post Tenancy and Inventory check until 3 weeks after the tenant had le ...

“I made the mistake of using Purplebricks to sell my ......”

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Jan 29,2018
Minithumbdown
By: 'JC'
Jan 29,2018
32 people found
this helpful
I made the mistake of using Purplebricks to sell my flat last year. Suffice it to say, I still own the flat and am almost £1600 out of pocket. We had ten viewings in five months, including two open days with a total of just one ...
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Comment on agent fees
A total waste of money.
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“Our property expert was great no faults there hence the ......”

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Jan 23,2018
Minithumbdown
By: 'Kah1019'
Jan 23,2018
31 people found
this helpful
Our property expert was great no faults there hence the star otherwise would be -5 stars. However you have to pay over 300 GBP to not use their solicitors. The solicitors were useless from start to sale collapse of the sale. Sadly due to this I ...
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Comment on agent fees
Fees are good but if the solicitors are useless you are back to square one. In our case completed and utter waste of money go to the High Street.
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By: Kah1019
Jan 24, 2018
View all comments (2)
It was referred for someone to look at who sent me a poor response. I replied with a response giving them a last try to reply and CC'd CEO in that response. But I have noticed other reviews where others are unhappy with the same solicitors. ...

“All depends on the agent you get. First we got ......”

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Jan 18,2018
Minithumbdown
By: 'V'
Jan 18,2018
29 people found
this helpful
All depends on the agent you get. First we got Kim Jones who took poor quality overexposed photos of the flat with a very basic pocket camera and we had about 4 viewings over a 7 month period. After came Graham Colliss, who retook the photos, with ...
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Comment on agent fees
Fees are very competitive but useless if they result in no sale
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“I have been trying to sell my property through Purplebricks ......”

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Jan 18,2018
Minithumbdown
By: 'AGW_London'
Jan 18,2018
44 people found
this helpful
I have been trying to sell my property through Purplebricks for a year and have had NOTHING but time wasters. I can also confirm that other experiences listed in these review are correct, once Purplebricks have your money they lose interest in helping you sell, ...
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Comment on agent fees
Low fixed fees sound good, until you realise that in the bigger picture they cost you more (when you can't get as much for your property and the level of service that you actually get is probably down to them being paid no matter how bad their service is!).
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By: B Smith
Feb 04, 2018
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It really would not matter whether you paid up front or, like me, later. The service is apauling at best. I can assure you your findings are not better than mine. I will be posting a more details when my official complaint is over. By the way the CEO Mr M Bruce has not responded to complaints. Would suggest to anyone thinking of using Purplebricks not to. ...

“Time wasters. They managed to cancel my viewing 12 minutes before ......”

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Jan 15,2018
Minithumbdown
By: 'Z'
Jan 15,2018
31 people found
this helpful
Time wasters. They managed to cancel my viewing 12 minutes before appointed time, after I called them that the landlord is surprised to see me as the house is not supposed to be on the market at all... Even the phone number in the advert was ...
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“In the past I have actively recommended Purple Bricks and ......”

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Jan 15,2018
Minithumbdown
By: 'P.Ritchens'
Jan 15,2018
27 people found
this helpful
In the past I have actively recommended Purple Bricks and have been a happy customer selling a house and letting two properties for a year or so. However I think someone in the boardroom in the last six months has passed a memo stating "sod ...
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Comment on agent fees
Average.
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By: Miss appropriate
Feb 07, 2018
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I totally appreciate your frustrations at dealing with this company. They continually ignore your emails and then when you call, no one is ever available. They then tell you not to call back and put it in writing. This company are charlatans. I have had to seek legal advice as they refused to return the keys of my property despite the tenant vacating the property for weeks and not paying rent for 4 months ...

“What an awful company, absolute lies and bare faced denial ......”

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Jan 12,2018
Minithumbdown
By: 'Mark'
Jan 12,2018
39 people found
this helpful
What an awful company, absolute lies and bare faced denial of no action. Local agent has missed appointments, lied about contacting potential buyers and done nothing to sell the property. DO NOT USE THIS COMPANY. After a complaint not being answered for 48 hours they simply ...
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Comment on agent fees
Not worth one pound
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By: Bernice
Feb 04, 2018
View all comments (1)
Couldn't agree more. Bookings via agent do not go through Purplebricks on line system. Same problems as you and many others with ? phantom viewers. Complaints not dealt with effectively. Total waste of money for both Purplebricks and their agents (yes had two assigned, neither worth the fee). ...

“Avoid at all costs! They managed a rental for us. ......”

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Jan 10,2018
Minithumbdown
By: 'Jules'
Jan 10,2018
27 people found
this helpful
Avoid at all costs! They managed a rental for us. We never saw or were able to check references and ended up with terrible tenants who left us in debt as well as electricity debts and lots of other debt but then just move around! ...
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Comment on agent fees
Hidden extras
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By: Mark
Sep 28, 2019
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Couldn't agree more. Have charged me for Fully managed service but i have not received rent for 5 months,tenant has left with no forwarding address ,checkout completed 12 August- PB say tenants left in June (was not told .asked for evidence of this ,none forthcoming }was handed one set of keys (other set still missing),no sign of DPS deposit,thousands pounds damage to property,3 dogs at property (agreed to one small dog) no extra payments received.Total nightmare. Off to Ombudsman and legal re ...

“Really they deserve 0 stars. We employed Purplebricks to "fully manage" ......”

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Jan 10,2018
Minithumbdown
By: 'Northscarf'
Jan 10,2018
26 people found
this helpful
Really they deserve 0 stars. We employed Purplebricks to "fully manage" our rental property. They did not deliver what they promised from beginning to end and I would strongly advise against using them. Communication with them throughout has been abysmal. They have not completed or responded ...
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Comment on agent fees
Fees were relatively cheap, but that does appear to reflect the poor service received.
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“Whilst I have to say Emma Orchard was great friendly ......”

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Jan 08,2018
Minithumbdown
By: 'Mick'
Jan 08,2018
22 people found
this helpful
Whilst I have to say Emma Orchard was great friendly and helpful.. the company and everything else was appalling. I advise to steer clear of this company if you are a tenant especially. Because they have no base everyone is in different towns and cities ...
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Comment on agent fees
Too high and especially deposit very high.
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“Dont bother. They out right lie to your face about ......”

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Dec 20,2017
Minithumbdown
By: 'PIE'
Dec 20,2017
45 people found
this helpful
Dont bother. They out right lie to your face about actively selling your flat & entice you with an overblown vaulation just to get you to sign up. Once you do sign up your advert quality is below average, inaccurate floor plans & above all incredibly bad ...
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Comment on agent fees
Its cheap
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“Purplebricks Portsmouth sold my property in 10 days and for 100% of ......”

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Dec 20,2017
Minithumbdown
By: 'DON'T'
Dec 20,2017
37 people found
this helpful
Purplebricks Portsmouth sold my property in 10 days and for 100% of the asking price which I was very satisfied about. However, I made the mistake of accepting the conveyancing firm allocated to me through the house sale: LawComm. I am now into my fifth month waiting ...
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Comment on agent fees
I think Purplebricks' estate agents fees are fine. As I stated above the conveyancers fees are not worth the wait. You could not pay me to use LawComm Solicitors (Whiteley) again.
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By: Briony
May 13, 2021
View all comments (7)
Stuck in a chain with one party using these absolute cowboys. Everyone else is ready to go but they did nothing for nearly 3 months. Now they have repeatedly sent the same queries that have been answered and won't speak to anyone, even their own client. We've been told they also demanded an extra £1000 to speed up when they should have done everything already! I'm expecting someone in the chain will get fed up (probably me) and pull out soon as it is an utter joke. I'm sure we could get a new b ...

“Couldn't organise a p__ up in a brewery. OMG purple ......”

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Dec 15,2017
Minithumbdown
By: 'David'
Dec 15,2017
52 people found
this helpful
Couldn't organise a p__ up in a brewery. OMG purple bricks were dreadful. I chose them to manage a rental property for me and was attracted by their competitive ongoing monthly management fees. Getting an advert online and the initial visit by James Favas the ...
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Comment on agent fees
Bad value
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“Don't make the same mistake as us, AVOID! Go to ......”

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Dec 15,2017
Minithumbdown
By: 'JS'
Dec 15,2017
45 people found
this helpful
Don't make the same mistake as us, AVOID! Go to a high street agent, who is trained in customer service, knowledgeable and competent to see their role through! Talks a good speech until you sign up and the service becomes abysmal. Photo's that look appalling, ...
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“Well I put my two bed flat on the market ......”

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Dec 14,2017
Minithumbdown
By: 'Wasted'
Dec 14,2017
39 people found
this helpful
Well I put my two bed flat on the market through Purple bricks at the price they recommended. When I chased progress two so called buyers made appointments to view neither arrived. After 5 weeks and no progress I approached a local agent and the flat ...
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Comment on agent fees
Bad
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“Purplebricks in my area, promised me that the property would ......”

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Dec 14,2017
Minithumbdown
By: 'mortrc'
Dec 14,2017
34 people found
this helpful
Purplebricks in my area, promised me that the property would sell, although the price was well over the value, months and no viewings dropping the price so low that no profit only loss, to be left with a bill of over £900.00 for me to pay. ...
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Comment on agent fees
Really bad, they are misleading with their words and false claims to the value of your property.
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“Thank you Mark Bruce and the isle of wight team ......”

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Dec 14,2017
Minithumbup
By: 'Caroline'
Dec 14,2017
9 people found
this helpful
Thank you Mark Bruce and the isle of wight team for all your help with our sale. Mark has been there every step of the way and the team closely behind. Purplebricks is a good way to sell, I would definitely recommend it....
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Comment on agent fees
Good
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“I can only sum up my experience with trying to ......”

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Sep 12,2017
Minithumbdown
By: 'Dido6096'
Sep 12,2017
65 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can absolutely assure you that it was a genuine review."
I can only sum up my experience with trying to sell through Purple Bricks by saying that it was awful, distressing and the most expensive mistake I've ever made :( I am writing to Watchdog with a full report of what happened to me to hopefully ...
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Comment on agent fees
Bad as once you've signed on the dotted line and committed to payment, they lose incentive.
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“DO NOT USE PURPLE BRICKS - The business model is ......”

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Aug 30,2017
Minithumbdown
By: 'Curls'
Aug 30,2017
59 people found
this helpful
DO NOT USE PURPLE BRICKS - The business model is appalling. Once they have the money (I paid upfront) they are not interested in anything further. I had very few viewings, agent (or "Local Property expert") was not very good or proactive. Lady undertaking the ...
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Comment on agent fees
Fees were no different to using a high street agent due to the value of the property
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By: Peter Mullen
Sep 12, 2017
View all comments (6)
Flower your right, watchdog did investigate Purplebricks, take a look for yourself. https://www.youtube.com/watch?v=tW4t33UYHvc ...

“DO NOT USE PURPLE BRICKS! They promise you everything at ......”

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Aug 23,2017
Minithumbdown
By: 'WarwickWoman'
Aug 23,2017
56 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "My review is genuine."
DO NOT USE PURPLE BRICKS! They promise you everything at the start and as my properties target market is young adults, I thought the fact that they are online only wouldnt be an issue. As soon as they have your money they dont care about ...
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Comment on agent fees
Bad
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“Purple Bricks are unbelievable!! 1. On instruction, the, for sale sign ......”

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Aug 19,2017
Minithumbdown
By: 'Lucy'
Aug 19,2017
70 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Purple Bricks are unbelievable!! 1. On instruction, the, for sale sign was put up incorrectly and was not visible, except to our neighbours opposite. Despite this lack of common sense, we rang the 'contact centre' about this, but nothing was done to rectify this problem. 2. We ...
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By: Lucy Whitaker
Aug 24, 2017
View all comments (2)
Yep! They are absolutely horrendous! Now onto the final stage of the complaints procedure... although they seem unable to follow that!! ...

“Awful, i wouldn't even consider using them.We signed up ......”

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Aug 19,2017
Minithumbdown
By: 'Scott'
Aug 19,2017
52 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...my review was genuine."
Awful, i wouldn't even consider using them. We signed up with Purplebricks in June and were confident with the process. Then after 11 weeks without a single viewing have realised something is seriously wrong. The agent put the house on the market at an inflated price ...
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What agent could do to change your mind?
That was an expensive lesson to learn, about ‚£849 worth.
Attached Filesnbsp;
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“Pre sale very good, listing on websites Rightmove & Purple Bricks ......”

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Aug 04,2017
Minithumbdown
By: 'michael'
Aug 04,2017
29 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Pre sale very good, listing on websites Rightmove & Purple Bricks ok. Photography very amateurish, did not show the house in its best light.if you are prepared to do all the work, ie photocopy sales documents and arrange viewings PB are ok. Post sales VERY ...
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Comment on agent fees
For the work involved - overpriced.
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By: Lee
Dec 13, 2017
View all comments (1)
Why would they challenge a three star review...? They really do want to brainwash the public! ...

“If I could rate it zero I would. 6 months we ......”

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Aug 04,2017
Minithumbdown
By: 'Pete'
Aug 04,2017
74 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "My review was not a fake..."
If I could rate it zero I would. 6 months we had our property up with Purple Bricks and had about 6-7 timewasters as viewers. I asked numerous times for them to improve the awful pictures but nothing was ever done. Eventually we gave up trying ...
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“*Over value property, dishonestly tie you in to a loan ......”

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Aug 02,2017
Minithumbdown
By: 'Kathi'
Aug 02,2017
77 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
*Over value property, dishonestly tie you in to a loan deal, now 6 weeks later, not a text, viewing or even a phone call update. tried to cancel after 5 days which is within the cooling off period, but these guys do not accept this well known ...
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Comment on agent fees
Money taken under false pretence, misrepresentation and covering up the real terms and conditions. I feel I have been the victim of a 'legal' scam!
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By: AEIOU
Jan 03, 2018
View all comments (1)
You are not obliged to pay if they fail to provide a service to a professional standard or provide they service they intended to charge for, it is no different to buying a faulty product, you can either return it and have a full refund or a replacement at your own discretion not at the discretion of the vendor. Estate agents will be liable for criminal prosecution as of this year for any misleading claims. Purple Bricks have been on Watchdog with their misleading rhetoric. The finance company ar ...

“Disgusting company. We put a property up with Purple Bricks ......”

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Aug 02,2017
Minithumbdown
By: 'Sarah'
Aug 02,2017
56 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Disgusting company. We put a property up with Purple Bricks around the middle of June and i wish i had listen to everyone. The "Property Expert" who lived no where near me mis-sold me from the start, didn't mention the cooling off period even when ...
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Comment on agent fees
Fees were i thought fair but they did charge us £99 to put it as a 'Premium listing' on right move.
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“Did not make it clear that they want paying within 10 ......”

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Aug 02,2017
Minithumbdown
By: 'P'
Aug 02,2017
43 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Did not make it clear that they want paying within 10 months weather house has sold or not. Agent was hungover so maybe that's why it wasn't mentioned. Fee feedback: They are cheap but you have to pay them in 10 months if they sell your house ...
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“Appalling - we have had 3 viewings in 5 months, when other ......”

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Jul 31,2017
Minithumbdown
By: 'Tracy'
Jul 31,2017
55 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...this is a very genuine review and I am angry that they brand themselves as a 'proper estate agents' - they are not - they profit from getting customers ONTO the market what happens after that is irrelevant. people may still wish to take this risk - but they need to know the difference and why one service costs a lot more money after sale and the latter charges a much reduced fee - but charges"
Appalling - we have had 3 viewings in 5 months, when other agents have seen selling properties in our local area! The agent came to value our property and couldn't give us a valuation as he didn't know the area ( so much for local experts). But said ...
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Comment on agent fees
A Rip Off - don't do it!! They charge whether you sell your house or not - so they have absolutely no interest in helping you to sell your house.
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By: R Bruce
Aug 31, 2017
View all comments (1)
Seems a perfectly good summary of the PB business model to me. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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