Purplebricks
1.2/5, 486 reviews
6% recommended
40% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK. We are proud to deliver service that includes:- A low fixed fee for selling or letting your property, saving you thousands versus ... show more Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a high street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!

Contact Us

Latest Reviews

 View all Reviews 486
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
29th Apr 2024
reviewed by 'Marie Wardle'
“The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through ......”
16th Apr 2024
reviewed by 'Chris Marais'
“Poor experience - just wants the money then you never hear from them!Dont use - there is a reason ......”
2nd Apr 2024
reviewed by 'Alessandra'
“The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks ......”
12th Feb 2024
reviewed by 'Wendy'
“Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 196 1 40 2 116
Areas covered
Address

Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Opening Hours
  • Open: 24/7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Latest Properties

No Properties

“Very very bad experience. It is a terrible unprofessional company. ......”

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Apr 14,2017
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By: 'Unhappy'
Apr 14,2017
61 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Very very bad experience. It is a terrible unprofessional company. We were in the process of buying a house, had our valuation and searches done coming nearly to the end to exchange contracts. We had even chosen all of our furniture and what we wanted ...
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“My wife and I recently decided to put our house ......”

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Apr 13,2017
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By: 'Alan'
Apr 13,2017
12 people found
this helpful
My wife and I recently decided to put our house on the market. So we agreed we would get four valuations - two from the traditional on the High Street Estate Agents and two from the On-Line Companies. In a four horse race the outright ...
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Comment on agent fees
Excellent value for money
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By: Alan Wright
Feb 12, 2021
View all comments (10)
Hi Derek. Well that was a bit of a surprise hearing from you after so long. I am keeping extremely well and enjoying my new life in a small village just outside Stafford. I hope that you and yours are all well too. Your comment is much appreciated as I am now exonerated! Yes, I have had to fend off a number of adverse comments. Now people can see that my review is utterly genuine and describes someone who in my opinion provided me with the gold standard in customer care. Stay safe and take care. ...

“Prior to agreeing to go live all was well and ......”

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Apr 05,2017
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By: 'Ian'
Apr 05,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can confirm that this is a genuine review..."
Prior to agreeing to go live all was well and appeared competent and keen to help. Advert and photos done, description done, back and forth a couple of times to make changes. Went live. As soon as you go live you are tied into their ...
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By: Alan
Apr 13, 2017
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Very useful and, I fear, confirming everything I suspected about this new type of agency, especially the bit about being tied to them regardless, or risk losing your outlay. I was seriously considering using PB as I will be selling my own house in a desirable N.Yorks village near Skipton, but I will now definitely look elsewhere. Thanks for the heads-up. ...

“It was really difficult arranging viewings. The Agent was to ......”

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Apr 04,2017
Minithumbup
By: 'A'
Apr 04,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It was really difficult arranging viewings. The Agent was to busy covering a wide area. Our first viewing was in the dark at 9pm and necessarily involved 1 of us staying at home as our son was in bed. The agent was not available on the ...
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By: The buyer
Mar 03, 2018
View all comments (1)
I can assure you this review is not only genuine but completely factual - unfortunately as I only wish we hadn't had to deal with these agents. compared to the ones we used to sell our house I can see exactly why they are so cheap. How cheap to suggest a review is not genuine rather than verify the details with their own staff. ...

“Our initial valuation meeting with David went fine and he ......”

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Mar 31,2017
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By: 'Stuart'
Mar 31,2017
36 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "It is not a fake review, they tried the same gambit with my Trustpilot review..."
Our initial valuation meeting with David went fine and he explained how the selling procedure should progress and how the online sale worked. He gave a range between £575000 and £625000 which was way above local agents' valuation, theirs being between £550000 and £575000 which I must admit seemed ...
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Comment on agent fees
Go for a no sale no fee all the time
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“Well it all started quite positively Our local agent came ......”

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Mar 23,2017
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By: 'Dave'
Mar 23,2017
37 people found
this helpful
Well it all started quite positively Our local agent came to see us and gave us the sales pitch which sounded great i e the agents fees and also on average the property should sell within 14 days. However after that things went downhill. Firstly the ...
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Comment on agent fees
Good
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“Long story short I put an offer in for a ......”

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Mar 16,2017
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By: 'Roz'
Mar 16,2017
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Long story short I put an offer in for a property back in the first week of January. Recently it came to light that attic space they had 'converted' for extra storage space wasn't actually included in the lease. Subsequently my mortgage lender has reduced ...
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“Purple Bricks were excellent from start to finish can't thank ......”

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Mar 15,2017
Minithumbup
By: 'Dawsy212'
Mar 15,2017
5 people found
this helpful
Purple Bricks were excellent from start to finish can't thank them enough they sold out house within a week and we saved 4 grand in fees....
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Comment on agent fees
Amazing
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“Felt really let down, he didn't reply to my emails, ......”

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Mar 14,2017
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By: 'Person'
Mar 14,2017
30 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Felt really let down, he didn't reply to my emails, even regarding stuff like the survey, I only actually got to speak to him day b4 exchange after I liaised with buyer myself and I was to scared to pull him up for ignoring me ...
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“Absolutely outstanding customer service from Kelly, made what can be ......”

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Mar 13,2017
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By: 'Satisfied'
Mar 13,2017
3 people found
this helpful
Absolutely outstanding customer service from Kelly, made what can be a stressful time effortless, I cannot recommend Kelly and purplebricks highly enough....
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Comment on agent fees
Excellent
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“After paying £800 plus upfront,(non refundable) and having the property ......”

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Mar 12,2017
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By: 'Let'
Mar 12,2017
27 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
After paying £800 plus upfront,(non refundable) and having the property on the market for just over a month,we feel very let down. There has been lack of communication and feedback. The description and write up was very poor,I could have done a better ...
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Comment on agent fees
Very expensive for little work and no result.
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“Absolutely terrible service, no support, no proactive calls. Feel like ......”

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Mar 10,2017
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By: 'Sheffield321'
Mar 10,2017
29 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Absolutely terrible service, no support, no proactive calls. Feel like I've been robbed especially when they are still trying to charge for an EPC which was never completed 2 months after the sale. There's absolutely no incentive for them to try and sell your property as ...
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Comment on agent fees
Upfront fees, avoid.
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“We're currently trying to buy a house through PB and ......”

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Mar 09,2017
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By: 'JJ'
Mar 09,2017
29 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I can assure you my review is genuine..."
We're currently trying to buy a house through PB and the experience is horrendous. We've submitted feedback after the viewing, made an offer but apart from a declined offer (I've no issues with that) we've had no feedback, no one to talk to. We don't ...
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“I cannot complain enough about the service we have had, ......”

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Mar 01,2017
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By: 'Gavin'
Mar 01,2017
37 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I cannot complain enough about the service we have had, signed up for all the extras and assured our house would be sold within the month. This agent arrived once with a viewing, brought in an offer way below the asking price, we gave a ...
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Comment on agent fees
I have asked to have my fees reduced from all the extras we signed up for and clearly never got, to date hardly ant sot of response.
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“It all started positive with an over eager salesman who ......”

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Feb 28,2017
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By: 'Andrew'
Feb 28,2017
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
It all started positive with an over eager salesman who comes to your house. They tell you exactly what you want to hear I.e house price and how quickly they think they can sell your property. They then offered to do the viewings etc ...
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Comment on agent fees
£1 would have been too much but was originally charged £979 but was given a poultry £200 reduction.
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By: gk1uk2001
Apr 19, 2017
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It's illegal for them not to give you a 14 day cooling off period if they have got you to sign the contract in your own home. ?You need to raise this with your local trading standards office ASAP. ...

“Any buyer or seller who thinks they will save money ......”

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Feb 17,2017
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By: 'PBRBBSH'
Feb 17,2017
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "This was indeed my experience with Purplebricks."
Any buyer or seller who thinks they will save money Purplebricks, will not! This company will waste time and money every time. The model does not work for either buyer or seller. No communication, lies when signing up, misleading charges. Basically poor service and unprofessional ...
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Comment on agent fees
Much more than advertised, additional fees not explained at all and service not delivered all for £1499
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“OK. The online purchasing of our home was quick and ......”

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Feb 13,2017
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By: 'Leebeegeebee'
Feb 13,2017
42 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
OK. The online purchasing of our home was quick and easy. That's where our good experience of purplebricks ended. 15 phone calls in 3 days asking duplicate, sometimes triplicate questions. Are we happy with a mortgage provider, do we want a quote for conveyancing blah blah blah. ...
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Comment on agent fees
Cheap. Says it all.
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“the worst experience of my life we were selling my ......”

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Jan 31,2017
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By: 'sue'
Jan 31,2017
37 people found
this helpful
the worst experience of my life we were selling my mothers house. Hardly any contact and never a phonecall, any contact had was by text message..when I decided to back out and go with a proper estate agency I requested my keys back..they ...
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Comment on agent fees
bad
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“This company is a joke! After taking us on she ......”

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Jan 13,2017
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By: 'Nss1'
Jan 13,2017
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
This company is a joke! After taking us on she jetted away on holiday promising someone else would take care of us... we lost 6 viewings! Calls were never returned and now another estate agent sold our property (quickly) they think they are still owed commission! ...
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Comment on agent fees
If Jessica had done her job then yes acceptable but no you should be embarrassed!
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“Where do I start - we were a buyer and ......”

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Jan 11,2017
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By: 'Emily'
Jan 11,2017
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...my review was completely genuine."
Where do I start - we were a buyer and Purple Bricks seemed to have no interest in us what so ever, we were chain free as had already sold our property so we were ideal clients. The communication at first when we were negotiating ...
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By: David
Jan 17, 2017
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'PB are all about the seller and literally don't care about the buyer - clearly they forget if they didn't have a buyer they wouldn't have sold the house' Purple bricks get paid from day one from the loan company, so selling the house is not important to them. If the owner does not sell their property they still have to pay purple bricks, so selling is just in the interests of the home owner. I would recommend on viewings take their number and speak to them directly. ...

“Really wish I had put in an offer on a ......”

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Dec 09,2016
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By: 'beckie'
Dec 09,2016
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Really wish I had put in an offer on a nine purplebricks property! Was 6 weeks almost before my solicitor got a draft contract. Even then they had put the wrong price on (6500 pound more) Now 3.5 months nearly post offer, solicitor is still awaiting responses from ...
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“I went with PB as they offer on their TV ......”

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Dec 07,2016
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By: 'SE'
Dec 07,2016
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I went with PB as they offer on their TV ad a good level of customer service at a very good price. Sadly you get the level of customer service you pay for... Very little. In an 11 month period (due to various drop-outs in the ...
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“Rubbish website. First I couldn't find the property I was ......”

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Dec 06,2016
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By: 'Unhappy'
Dec 06,2016
33 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Just to let you know, we are genuine buyers, the house was looked at with Purplebricks was nothing how it looked on the photos unfortunately, however, we did find a house 2 days later and we took possession of that one."
Rubbish website. First I couldn't find the property I was looking for on their site, then it wouldn't let me register, then I tried to leave feedback 3 times on the property we visited but when I pressed submit nothing happened. I am fed up of ...
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“Absolutely terrible service, no support, no viewings in nearly 10 months. ......”

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Dec 02,2016
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By: 'Kris'
Dec 02,2016
39 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Unfortunately this is a genuine review, I've eventually sold through Stoneacre Properties, and even now Purplebricks have still got their for sale sign up even though I have told them it's sold and off the market. This is 100% genuine review and I can't believe I was duped into using Purplebricks!"
Absolutely terrible service, no support, no viewings in nearly 10 months. Feel like I've been robbed. There's absolutely no incentive for them to try and sell your property as they get paid either way. Fee feedback: considering all they've done is put the house on rightmove ...
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“I arranged a viewing to see a flat and took ......”

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Nov 30,2016
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By: 'previousestateagent'
Nov 30,2016
32 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
I arranged a viewing to see a flat and took the day off of work to see it. I booked it on the same day the property became live on rightmove. the day before the viewing I noticed it was missing so I called the ...
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Comment on agent fees
worst
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“Worst experience as a buyer of a Purple Bricks house ......”

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Nov 11,2016
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By: 'Reed'
Nov 11,2016
34 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "...it is 100% not a fake review..."
Worst experience as a buyer of a Purple Bricks house no one cared about person buying the property hard to get keys handed over no correspondence unhelpful. House I bought was left in a disgusting state with broken items stated ok on property information forms. ...
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By: Jane Peel
Nov 18, 2016
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The estate agent acts for the person selling the house not the buyer. If the house was left in a bad condition, you should take that up with your own solicitor. I would not expect any estate agent to help with that. ...

“Worst service ever.We signed up after watching the adverts ......”

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Oct 23,2016
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By: 'Mthornton'
Oct 23,2016
40 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review
Worst service ever. We signed up after watching the adverts on TV expecting to get an excellent service and support from the local expert and how disappointed were we. The valuation was carried out and the board arrived quickly and then it stopped. No support ...
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Comment on agent fees
Bad
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“I instructed these so called property experts to market my 3 ......”

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Oct 09,2016
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By: 'Deutchlander196'
Oct 09,2016
37 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "If we are fakes, then why have we paid them a fee for selling our house?"
I instructed these so called property experts to market my 3 bedroomed house in Aldridge, West Midlands at the end of July 2016 having marketed it with another agent previously (at a higher price...the more you learn the more you know)! Things started...slowly but got ...
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“There are to many problems with this company to mention ......”

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Sep 26,2016
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By: 'Miles'
Sep 26,2016
31 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "Sorry to hear that Purplebricks is attacking your site, your site is probably one of the last sites that gives a true review of Purplebricks. They seem to be trying to clear the internet of all negative reviews after their apperance on the BBC watch dog program."
There are to many problems with this company to mention here and I ended up going to the Property Ombudsman, so here are a couple. First problem is the company, they do nothing for the fee except list it on the property sites. If you ...
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Comment on agent fees
The Agent was fine just doing his job selling a product. The company was the problem.
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“Very disappointed with Purple Bricks!! We did absolutely everything ourselves ......”

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Sep 07,2016
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By: 'Unhappy'
Sep 07,2016
27 people found
this helpful

allAgents says

Purplebricks challenged the authenticity of this review

The reviewer said "I am not a fake reviewer!!"
Very disappointed with Purple Bricks!! We did absolutely everything ourselves and now they want to charge us for conveyancing even tho going by their previous service we decided this would probably not be up to standard! Very very disappointed all round!!!...
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Comment on agent fees
Money for old rope it seems
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By: Mia
Sep 19, 2016
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We had a similar experience with Purplebricks. Absolute rubbish, got the valuation wrong, poor communication and even though we haven't sold the property they want their money for doing basically nothing?? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:49 PM 13/12/2017 by allAgents

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