Martin & Co
4.1/5, 3586 reviews
75% recommended
93% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
85% lettings fee satisfaction

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Latest Reviews

 View all Reviews 3586
Featured Review
a
reviewed by 'AQ Ahmad'
“Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure ......”
Featured Review
a
reviewed by 'Stephen Fleming'
“Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away ......”
Featured Review
a
reviewed by 'Virinder'
“We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little ......”
Featured Review
a
reviewed by 'laura'
“The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to ......”
Featured Review
a
reviewed by 'Mustafa Arif'
“Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ......”
14th Jun 2024
reviewed by 'Methodist Church'
“Very happy with prompt and friendly service and advice to us and to our tenants...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 97% £27,000 £1,000,000
Lettings 90% 85% £290 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
832 133 1432 635 207 7 113 8 92 127
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 12:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   36
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Martin & Co Branches (view all 221)
Aberdeen, AB25
Abingdon, OX14
Airdrie, ML6
Aldershot, GU11
Andover, SP10
Ashford, TN23
Ashford High Street, TN24
Ayr, KA7
Featured Review
a

“Amazing estate agency run by an honest and principled person and team...”

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May 20,2023
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Javaid
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Javaid
By: 'AQ Ahmad'
May 20,2023
0 people found
this helpful
Javaid and his team have managed my property for several years. Throughout, they have gone above and beyond to ensure the property is tenanted effectively while also going out of their way to help the tenant. Any issues I have had, be it missed rent ...
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Featured Review
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“The most professional lettings agency by some margin...”

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May 19,2023
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Lynda
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Javaid
By: 'Stephen Fleming'
May 19,2023
0 people found
this helpful
Having dealt with a number of letting agencies for our properties over the years, Martin & Co are far and away the best we've ever worked with. All our correspondence is handled promptly and professionally, and should we need to speak to a staff member directly, ...
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Featured Review
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“We have been with Martin & Co, Shawlands for ......”

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Apr 23,2023
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Javaid
By: 'Virinder'
Apr 23,2023
0 people found
this helpful
We have been with Martin & Co, Shawlands for 10 years and the service has been exemplary. There has been very little input from myself as everything is dealt with by the office professionally and efficiently. I hear of horror stories from other landlords using different agents, ...
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Featured Review
a

“The team are all exceptionally Knowledgeable ......”

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May 01,2023
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Javaid
By: 'laura'
May 01,2023
0 people found
this helpful
The team are all exceptionally Knowledgeable and helpful. I have used the services for over 10 years which is due to the diligence and high level of service I have received....
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Featured Review
a

“Great Experience As Tenants...”

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May 27,2023
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Javaid
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Isabella
By: 'Mustafa Arif'
May 27,2023
0 people found
this helpful
Our experience with Martin & Co has been outstanding. For the past three years, they've been impressively professional and responsive. They ensured our rental process was smooth and the property itself has exceeded expectations. Maintenance issues were always addressed promptly and communication was top-notch. Their dedication ...
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“Agent did not turn up on 1st viewing. Excuse was ......”

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Jan 07,2013
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By: 'Terry'
Jan 07,2013
8 people found
this helpful
Agent did not turn up on 1st viewing. Excuse was existing tennant wanted to be present. We had only come 200 miles! Viewed next day but no tenant present - this was obviously a lie/cover up for not turning up first time. Agreed on property ...
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What agent could do to change your mind?
Give us the correct information and communicate better.
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“I had to prematurely cancel my contract due to personal ......”

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Dec 24,2012
Minithumbdown
By: 'Dhananjay'
Dec 24,2012
3 people found
this helpful
I had to prematurely cancel my contract due to personal reasons, I was told to pay marketing charges for re letting the property which is ridiculously high (this is agreed with the landlord and letting agent), this charge was not made clear and transparent at ...
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What agent could do to change your mind?
1. Make sure i get my deposit money back - since i have given 2 months of written notice. 2. Establish a very good communication channel between the landlord and the tenant. I was asked by the landlord to speak to Oliver James, and Oliver James replied - please speak to the landlord since i am not aware of the details !!. 3. Return the money taken for marketing charges back to me (307 pounds), since you could not find the a new tennat in 2 months time.
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By: Di
May 02, 2016
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Dananjay was our tenant and left the flat in a very bad way!! Children had scribbled on the walls and the taps were destroyed by using what must have been toilet cleaner. The dining table had been scribbled on and had to be sanded & re varnished. The worst tenant ever very very demanding and left the place in a state. The deposit never covered the loss of rent or the damage!!!! So how can he bad mouth a good agent. ...

“Nottingham branch full of idiots. Refused to fix problems in ......”

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Dec 21,2012
Minithumbdown
By: 'Barrmur'
Dec 21,2012
6 people found
this helpful
Nottingham branch full of idiots. Refused to fix problems in flat including an open patio door open for over a month, management refuses to discuss issues, aggressive staff. Allow people to enter flat without any notice on at least two occasions. After that try to ...
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What agent could do to change your mind?
Nothing, I would rather sleep on the street before using them again.
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“How refreshing to not feel pressured into making a decision. ......”

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Dec 20,2012
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Matthew
By: 'Natalie'
Dec 20,2012
3 people found
this helpful
How refreshing to not feel pressured into making a decision. Matthew was pleasant, professional and informative at all times. There were not persistent emails or phone calls as I had encountered with other agencies. Choosing my property and the whole process was stress free, which ...
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By: Matthew Berry
Dec 27, 2012
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Thank you Natalie - All the best for the New Year. Matthew @ Martin & Co. ...

“This has got to be the most unprofessional letting agent ......”

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Dec 18,2012
Minithumbdown
By: 'Billy'
Dec 18,2012
9 people found
this helpful
This has got to be the most unprofessional letting agent in the world. They never return your calls and are only interested getting money out of you. Never, never use this agent, go next door...
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“The most incompetent agency I have ever dealt with. The ......”

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Dec 10,2012
Minithumbdown
By: 'DisgruntledTenant83'
Dec 10,2012
16 people found
this helpful
The most incompetent agency I have ever dealt with. The simplest of tasks were consistently messed up or simply ignored. Lied consistently to cover their tracks. Provided the flat in a shocking state, breaking just about every expectation and requirement from the letting agency as ...
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“I have had issues with all the staff I have ......”

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Dec 06,2012
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By: 'Mike'
Dec 06,2012
9 people found
this helpful
I have had issues with all the staff I have come into contact with. They have ignored multiple emails and never returned calls. I have recently been trying to get a deposit back for nearly a month and have had no assistance whatsoever. I rented ...
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“'Forget everything you ever thought about Estate Agents when you ......”

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Dec 03,2012
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Andy
By: 'Jenny'
Dec 03,2012
0 people found
this helpful
'Forget everything you ever thought about Estate Agents when you meet Andy at Martin & Co he has rewritten the book of what an agent does. Amazing service, amazing delivery. He arranged and oversaw our redecoration and all the fixes. Saved us pots of cash and ...
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“I've rented a property through Martin and co for 2years ......”

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Nov 26,2012
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By: 'James'
Nov 26,2012
2 people found
this helpful
I've rented a property through Martin and co for 2years and its not been a pleasant experience the staff at the Banbury branch are rude and very unsympathetic to anything else but money they made mistakes with the day the rent came out of our ...
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“I recently made a move abroad and decided to let ......”

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Nov 22,2012
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By: 'May'
Nov 22,2012
2 people found
this helpful
I recently made a move abroad and decided to let my property through Martin & Co in Chichester. From start to finish the process was made very easy for me, which was ideal concidering the amount I had to prepare for my move away! I was ...
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“i feel as tho the agents respected the tennants wishes ......”

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Nov 20,2012
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By: 'joan'
Nov 20,2012
2 people found
this helpful
i feel as tho the agents respected the tennants wishes more than the landlords ,the tennant had pets when we had requested no pets allowed ,the agents said they had done a check out wich they could not of done after the state the propety ...
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“Had a viewing on a flat, made an offer on ......”

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Nov 16,2012
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By: 'Simon'
Nov 16,2012
2 people found
this helpful
Had a viewing on a flat, made an offer on it but the agent didn't come back to me for a long time. They were showing other people around after I'd offered to rent it, leaving me waiting. I find this very unprofessional, if not ...
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What agent could do to change your mind?
Communicate properly in a professional manner.
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“Amazing member of staff who knows her stuff and goes ......”

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Nov 15,2012
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Shelley
By: 'dangeranger'
Nov 15,2012
1 people found
this helpful
Amazing member of staff who knows her stuff and goes that extra mile, she does everything you ask of her and seems to do most everything at the branch, i have delt with her for new lets, rent arrears (which she delt with swiftly and ...
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“Worst customer service, and responsible management possible. Horrible communication from ......”

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Nov 12,2012
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Martin
By: 'Daichi'
Nov 12,2012
7 people found
this helpful
Worst customer service, and responsible management possible. Horrible communication from the apparant Manager of this branch. [Removed]...
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“From the get go the iron burn mark hidden under ......”

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Nov 12,2012
Minithumbdown
By: 'Unhappysouthsider'
Nov 12,2012
2 people found
this helpful
From the get go the iron burn mark hidden under a rug which had a table on it in the living room we were in for a rough ride with this agency. When the drawers started falling apart (opened the drawer and it fell off.....
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What agent could do to change your mind?
No.
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“Absolutely dreadful! My partner viewed a property two weeks ago, ......”

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Nov 06,2012
Minithumbdown
By: 'Cloud09'
Nov 06,2012
2 people found
this helpful
Absolutely dreadful! My partner viewed a property two weeks ago, expressed an interest then confirmed last week that he wanted to go ahead. He filled out the forms, took them into Martin & Co and was told that he'd need to wait for Lucy to return ...
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“On letting the property I was given a ridiculously detailed ......”

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Nov 01,2012
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By: 'Fed'
Nov 01,2012
6 people found
this helpful
On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from ...
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What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.
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“The team were quick to respond to queries and offer ......”

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Oct 29,2012
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Samantha
By: 'Matt'
Oct 29,2012
3 people found
this helpful
The team were quick to respond to queries and offer help and support throughout my tenancy and right up to the point of me vacating the property. They were always courteous and professional but I also felt that they respected me as a person, not ...
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By: Matthew Berry
Nov 07, 2012
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Many thanks for your kind words Matt, All the best, Matthew ...

“Excellent service, always courteous and friendly. Helped me found a ......”

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Oct 29,2012
Minithumbup
By: 'KKSutton'
Oct 29,2012
0 people found
this helpful
Excellent service, always courteous and friendly. Helped me found a rental property in under a month....
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“Since the previous manager left the service has dramatically improved. ......”

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Oct 28,2012
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Matthew
By: 'Fishcakes'
Oct 28,2012
4 people found
this helpful
Since the previous manager left the service has dramatically improved. Very proactive and call me to give updates, the new manager Matthew Berry always does what he says he will do....
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By: Matthew Berry
Nov 07, 2012
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Many thanks for your feedback. Best regards, Matthew ...

“The agend did provide all the information we asked for. ......”

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Oct 26,2012
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Matthew
By: 'Stefan'
Oct 26,2012
3 people found
this helpful
The agend did provide all the information we asked for. Due to we were moving over from germany they also helped us a lot with general questions regarding living and moving to the UK...
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By: Matthew Berry
Nov 07, 2012
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Stefan, thank you very much for your review. All the very best, Matthew ...

“DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY.Waited ......”

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Oct 25,2012
Minithumbdown
By: 'Anon'
Oct 25,2012
3 people found
this helpful
DO NOT EVEN CONSIDER RENTING/BUYING WITH THIS AGENCY. Waited an hour for agent to meet outside property in Cardiff Bay. My viewing was booked for 12:30pm. They didn't turn up. Apparently some form of miscommunication, despite confirming my 12:30 appointment. I asked to speak to ...
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What agent could do to change your mind?
Actually turn up to the viewing!!!!
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“Thought I would write a quick note regarding the service ......”

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Oct 22,2012
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Philip
By: 'Barbara'
Oct 22,2012
0 people found
this helpful
Thought I would write a quick note regarding the service we get from Martin & Co - it is excellent! Chatting with my partner yesterday, I commented upon how the agency had continued to get better and better during the five years we have used the ...
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“Friendly but incompetent staff who are intent on doing the ......”

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Oct 19,2012
Minithumbdown
By: 'Disgruntled'
Oct 19,2012
5 people found
this helpful
Friendly but incompetent staff who are intent on doing the bare minimum. No inventory was performed on the flat I moved into despite me repeatedly requesting it prior to moving it. The inventory eventually provided was out of date, leading me to make 40+ changes to ...
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“Management Visit - they should inform their tenants before visiting. ......”

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Oct 16,2012
Minithumbdown
By: 'LuckySeven'
Oct 16,2012
5 people found
this helpful
Management Visit - they should inform their tenants before visiting. They paid a sudden visit saying they had sent email to me which I didn't receive. I complained about it, then the person paying the visit complained back that it cost her to visit!...
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Was this helpful? Yes
By: Mark Anderson
Nov 27, 2012
View all comments (1)
At Martin & Co in Harrogate we give all of our tenants at least 2 weeks notice in writing before visiting. We are flexible if a tenant wants to move the appointment and we do not pay sudden visits without proper notice. If this tenant would like to get in touch with me and raise a complaint with us I will be happy to address it. Mark Anderson Director ...

“My partner recently moved in to a property on Oxford ......”

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Sep 20,2012
Minithumbdown
By: 'CPEM123'
Sep 20,2012
0 people found
this helpful
My partner recently moved in to a property on Oxford Road, in Reading. I shall be having the displeasure of also becoming a customer of these cowboys (no, cowboys is too kind a term...amateurs perhaps) for the 6 month lease that we were naive enough ...
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By: Former Landlord
Dec 01, 2013
View all comments (1)
I was a landlord with a property in south reading. I leased my property through martin&co's Whitley Street branch. I can say with that my 12 months experience as a private landlord with parma and simon was a bad experience. They are without doubt the most unprofessional and incompetent estate agents i have had to deal with. They where payed to supply a fully managed lease agreement, what a joke, they cannot even manage themselves. Even to the point where they did not forward relevant ...

“My partner viewed our flat the day after the previous ......”

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Sep 20,2012
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Simon
By: 'jopin36'
Sep 20,2012
1 people found
this helpful
My partner viewed our flat the day after the previous tenant had moved out. Simon showed him around, and said that it would be cleaned. He also acknowledged a small ventilation problem that had caused a small amount of mould, stating it would be fixed. ...
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“After viewing the property I decided to take it and ......”

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Sep 18,2012
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Matt
By: 'AJ'
Sep 18,2012
4 people found
this helpful
After viewing the property I decided to take it and was told that I have to pay agency fees and then they will send me the paperwork which I will have to sign and return. I paid the agency fees and the agent sent me ...
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“Absolute disgrace. They were determined to take money from our ......”

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Sep 17,2012
Minithumbdown
By: 'Craig'
Sep 17,2012
4 people found
this helpful
Absolute disgrace. They were determined to take money from our deposit. They changed their reasons for the deductions three times when we challenged them. It is obviously just another income stream for them to invent issues, send their own handyman (if anyone at all) and ...
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“I've been with them for 2 years, on 2 different properties and ......”

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Sep 02,2012
Minithumbup
By: 'Karen'
Sep 02,2012
2 people found
this helpful
I've been with them for 2 years, on 2 different properties and they have been professional and very efficient from start (on time for viewings) to end (prompt deposit back). Most importantly, I never had to chase them about paperwork and replied to my emails promptly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co

Regional Awards won by Martin & Co

Individual Branch Awards

Aberdeen, AB25

Uckfield, TN22

Glasgow, G41

Crewe, CW2

Cambridge, CB1

Basingstoke, RG21

London, SW12

Stirling, FK8

Doncaster, DN1



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