I had to prematurely cancel my contract due to personal reasons, I was told to pay marketing charges for re letting the property which is ridiculously high (this is agreed with the landlord and letting agent), this charge was not made clear and transparent at the time of signing the contract. The contract mentions - a " reasonable" charge will be levied.
I had the most pathetic experience interacting with Christina Morris, she was never in the receptive mode and said that I should not "bully" the landlord - which is the most atrocious way to talk. I had to reprimand her to mind her language and do not make any statements which I never said. Just to make you all aware - I never called the landlord, just emailed them so that I can get approval to leave the contract.
Corrine at the Kidlington is the most confused of the lot, she should take courses in effective communication, she just going on talking without hearing to what the person in front is saying.
All in all from 2 months notice period - there was only 2 viewings and none were converted. They were trying to extract money from both the landlord and the tenant. I would not recommend them - a highly unprofessional set of people just to make money - customer service is the last thing you can expect from them.
It would be a miracle if i get the 307 pounds which they have taken as "marketing charges" .
What agent could do to change your mind?
1. Make sure i get my deposit money back - since i have given 2 months of written notice.
2. Establish a very good communication channel between the landlord and the tenant. I was asked by the landlord to speak to Oliver James, and Oliver James replied - please speak to the landlord since i am not aware of the details !!.
3. Return the money taken for marketing charges back to me (307 pounds), since you could not find the a new tennat in 2 months time.