We had a viewing set up for Wednesday morning after the bank holiday and we live in London and are planning to move to Hertford, Hertfordshire. We took the day off work and were on route to view at 9.30am, the agent John called to confirm at the same time. Our viewing was for 10.30am but we went to get a coffee and check out the town. At 10.20am the agent calls and says he can not find the key to the flat we were viewing and asked US to go and knock on the door of the premise and see if anyone was in.
It was utterly ridiculous and he barely apologised just wanted to get us off the phone and on with his day.
DO NOT GO WITH THIS COMPANY IF YOU WANT DECENT CUSTOMER SERVICE!
After reading the reviews here I see why we had such ridiculous treatment.
What agent could do to change your mind?
Done his job properly