Showing 3541-3570 of 3769
“I had to prematurely cancel my contract due to personal ......”
1 Star Review
Dec 24,2012
By:
'Dhananjay'
Dec 24,2012
Branch: Kidlington, 10 Oxford Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX51
Branch: Kidlington, 10 Oxford Road
Lettings (as a Tenant)
Postcode: OX51
3
people found
this helpful
I had to prematurely cancel my contract due to personal reasons, I was told to pay marketing charges for re letting the property which is ridiculously high (this is agreed with the landlord and letting agent), this charge was not made clear and transparent at ...
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What agent could do to change your mind?
1. Make sure i get my deposit money back - since i have given 2 months of written notice.
2. Establish a very good communication channel between the landlord and the tenant. I was asked by the landlord to speak to Oliver James, and Oliver James replied - please speak to the landlord since i am not aware of the details !!.
3. Return the money taken for marketing charges back to me (307 pounds), since you could not find the a new tennat in 2 months time.
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“Nottingham branch full of idiots. Refused to fix problems in ......”
1 Star Review
Dec 21,2012
By:
'Barrmur'
Dec 21,2012
Branch: Nottingham, 1 Russell Place, Talbot Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG1
Branch: Nottingham, 1 Russell Place, Talbot Street
Lettings (as a Tenant)
Postcode: NG1
6
people found
this helpful
Nottingham branch full of idiots. Refused to fix problems in flat including an open patio door open for over a month, management refuses to discuss issues, aggressive staff. Allow people to enter flat without any notice on at least two occasions. After that try to ...
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What agent could do to change your mind?
Nothing, I would rather sleep on the street before using them again.
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“On letting the property I was given a ridiculously detailed ......”
1 Star Review
Nov 01,2012
By:
'Fed'
Nov 01,2012
Branch: Saltaire, 1 Daisy Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Saltaire, 1 Daisy Place
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from ...
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What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.
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