Whilst he was managing the let property Peter recommended telling the tenant to vacate the property as he could get a higher rent. On checkout Suzanne supposedly did the inventry but there wasn\'t one done. She eventually produced a paper with no comments referrence to the broken fridge drawers (5 out of 7 broken) and pierced fridge interior, she said the oven was clean, it wasn\'t until we produced photos of the filthy state of the oven and hob that it was agreed it needed cleaning. The garage door was dented - not logged. There was no mention of the lawn-mower which was at the property. When asked straight after vacation of the property where the oven shelves and trays were Suzanne said "Where there any when the house was let?" This was a brand new 5 bed-room 4 bathroom executive home. After two months the property was not re-let and, since no proper checkout had been done, there was an ongoing interchange about the amount of return of the depoist. I can supply copies of emails to verify our dealings.
What agent could do to change your mind?
Leave the sitting tenant in the property, have a responsible person check out on vacating the property. Be polite and Peter could have questioned Suzanne and not backed her entirel her work was attrocious and he didn\'t care, all he wanted was our fee. Martins and Co. are a franchise, they openly do not care how their branches handle customers, both landlords and tenants.