It all started from when we had our first viewing. We dealt with Nicola from the start, avoid this very rude and sometimes aggressive women at all costs!
On our first viewing we met Nicola and were shown the property very briefly, due to the nature of our situation we decided to go for the property. We didn\'t want to loose out so after the viewing we went straight down to the agents and asked to leave a deposit, which they insisted it be in cash, so while my partner was filling out forms I went to find a cash machine!
By the time I arrive back it was closing time and the forms were almost complete, yet I was rushed and rushed into just signing and not reading! Very appalled at the unprofessional attitude I carried on reading through and checking everything. This didn\'t go down well to say the least!
Eventually we got into our property, after having to gut the place from top to bottom and remove a broken fridge, the state the flat was left in was inhabitable! After problem after problem and taking weeks to fix we were finally settled in, with all our bills finally set up ( don\'t use their free service for setting these up for you, it\'s free for a reason!)
Recently our contract was up for renewal, yet our landlord wanted to go private, because he was also disgraced by the lack of professionalism Martin and co demonstrate. After a lengthy discussion with Nicola over the phone, trying to figure out what was going on, I was threatened to be removed from the property, accused of verbally abusing her, and was told there just providing a service for the landlord.
What the hell did I pay all my money for??? I would personally stay well clear from this branch, let Lucas are a good one for Banbury, they have friendly staff, cheaper fees and help you understand the whole process.
What agent could do to change your mind?
The agents need to think about their staffing and their customer service, which they rate themselves as excellent!