Kinleigh Folkard & Hayward
3.7/5, 765 reviews
69% recommended
77% sales valuation accuracy
87% sales fee satisfaction
86% lettings valuation accuracy
74% lettings fee satisfaction

Property Features

Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise. We offer property price ... show more Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise. We offer property price estimates which lead to great sales and highest customer satisfaction.

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Latest Reviews

 View all Reviews 765
12th Jun 2024
reviewed by 'Chun'
“A Perfect agent, with good case following and customer care....”
5th Jun 2024
reviewed by 'Enrique'
“I applied for a mortagage on April 10th 2024 to Nationwide. This company requested a valuation to the unprofessional and irresponsible ......”
10th May 2024
reviewed by 'Dylan'
“Ness was very kind while viewing the place and organising a time leading up to it, hope we deal with ......”
30th Apr 2024
reviewed by 'Celia'
“I have purchased a property and then rented it with KFH and have had great experience in both services. In ......”
27th Mar 2024
reviewed by 'Marc'
“Amy was a lot of help and was fast on assisting us...”
22nd Mar 2024
reviewed by 'samba'
“I had the best experience with the team at KFH Kennington. Edmund has been truly amazing in the process of ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 87% £300,000 £6,600,000
Lettings 86% 74% £310 £6,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
94 25 286 126 73 14 50 14 23 60
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings
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Latest Properties

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Kinleigh Folkard & Hayward Branches (view all 71)
Acton, W3
Balham, SW12
Battersea, SW11
Battersea Park, SW11
battersea-park, SW11
Bayswater, W2
Beckenham, BR3
Belsize Park, NW3

“Fantastic service from the first viewings, a really easy contract ......”

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Nov 01,2012
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Chris
By: 'MeganSarah'
Nov 01,2012
0 people found
this helpful
Fantastic service from the first viewings, a really easy contract signing process - all online and can do anytime. Fantastic personal service from Chris, he was always available to ask any questions, called back immediately and was always very kind and curteous! Could'nt fault it ...
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“We found KFH to have a professional and courteous service, ......”

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Oct 31,2012
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By: 'nb81'
Oct 31,2012
0 people found
this helpful
We found KFH to have a professional and courteous service, received from all members of their office that we came into contact with and that particularly we did not feel at any point any overt pressure or ¢â‚¬Å“sales tactics¢â‚¬Â which we may have expected....
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“I really wished I'd looked at this site and read ......”

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Oct 11,2012
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Shereen
By: 'Ken'
Oct 11,2012
6 people found
this helpful
I really wished I'd looked at this site and read the reviews before I signed up for my tenancy. The Sales team are great (Shereen), but unfortunately that's where the greatness ends. The management agent portion of the business is awful, my dealings with Lenka ...
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What agent could do to change your mind?
Treat your tenants with respect, repeat business is unlikely if not.
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“Fergus was very polite and patient. He answered ALL our ......”

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Oct 08,2012
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Fergus
By: 'Alena&Leo'
Oct 08,2012
1 people found
this helpful
Fergus was very polite and patient. He answered ALL our questions ( and We had plenty of them)))) and always tried to help! So we want to thank him for his help) Fergus is the best lettings negotiator we've ever known!...
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“KFH are all about the landlord in my opinion. Customer ......”

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Oct 05,2012
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By: 'P'
Oct 05,2012
5 people found
this helpful
KFH are all about the landlord in my opinion. Customer service is very poor. Their fees are extortionate and i will never use their services again. I feel queries are not handled well, response times are dependant on the member of staff and the attitude ...
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“Useless. Crap customer service & communication. I waited nearly three weeks ......”

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Sep 26,2012
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By: 'Smurf'
Sep 26,2012
5 people found
this helpful
Useless. Crap customer service & communication. I waited nearly three weeks to view a property I knew was ideal for me. There were 14 people viewing that day so I knew I needed to act fast. I was told I had to go away & contact the office ...
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“Absolutely shocking! I registered with them to see a property ......”

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Sep 23,2012
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By: 'not'
Sep 23,2012
2 people found
this helpful
Absolutely shocking! I registered with them to see a property I was interested in and specifically asked that it not be a group viewing. I also asked them to contact the landlord regarding the furnishing because I did not want to travel over 2 hours if ...
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“I ended up registering with this agent recently only because ......”

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Sep 10,2012
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By: 'Louise08'
Sep 10,2012
7 people found
this helpful
I ended up registering with this agent recently only because of the property I wanted to see. I was so reluctant to deal with them again having bought from them previously and being treated with contempt as a buyer, which is really how it was ...
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By: Cory Devayya
May 08, 2013
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This comment relates to a member of staff KFH fired a number of years ago. As the new Lettings Branch Manager, I launched the dedicated Lettings department in October 2012 we run a very professional, polite, friendly department which offers only the very best in service far above and beyond our competitors. This has resulted in this office being no.1 in the entire company a testimant to our business ethics. Our knowledge of our market on both sales and lettings is the highest in the area and we ...

“Our first problem with KFH came soon after we signed ......”

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Aug 10,2012
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By: 'Dissapointed'
Aug 10,2012
6 people found
this helpful
Our first problem with KFH came soon after we signed the contract to rent our house. We found they were charging for services other estate agents in the area were not e.g. check in fees. Since then it's been problem after problem. We soon ...
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“THE WORST AGENCY SERVICE EVER!My flat was broken into ......”

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Jun 10,2012
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By: 'dissapointed'
Jun 10,2012
8 people found
this helpful
THE WORST AGENCY SERVICE EVER! My flat was broken into and i lost a lot of things that caused a lot of money and i feel unsecured being in this flat anymore since the window is not fixed. Talk to my KFH agent in surrey ...
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By: Jeffrey
Sep 12, 2012
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Dear 'disappointed tenant' I am currently going through a process of letting from KFH and using the same two people. They are being particularly incompetent and rude and I am sympathising with your position. Can you tell me have things been resolved or are you still going through difficulties. I have a feeling I am going to meet some of the same problems. Kind regards Jeffrey ...

“I sought to view two properties advertised on their website, ......”

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May 30,2012
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By: 'Kalit'
May 30,2012
4 people found
this helpful
I sought to view two properties advertised on their website, having first registered with them. Utterly discourteous, had to phone repeatedly to have calls returned. Failed to secure appointments to view and nor did they bother to warn me that the days I had set ...
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“House was filthy when we moved in - ex-tenants had ......”

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May 08,2012
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John
By: 'Kirsty'
May 08,2012
6 people found
this helpful
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the ...
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“Inaccurate details, staff do not listen or care, no attention ......”

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Apr 26,2012
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By: 'ZB'
Apr 26,2012
12 people found
this helpful
Inaccurate details, staff do not listen or care, no attention to detail. Nearly caused sale to fall through. Head office refused to deal with complaint - go elsewhere...
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“I have been renting here for over a year now, ......”

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Apr 24,2012
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By: 'Iona'
Apr 24,2012
6 people found
this helpful
I have been renting here for over a year now, and I just feel that KFH don't care about the tenants. I lost my key and I need authorisation to get a new key cut... I have been waiting 3 weeks for this!!! I am having ...
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“We are three students who have moved to London to ......”

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Apr 19,2012
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Cleo
By: '03hensjo'
Apr 19,2012
6 people found
this helpful
We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied ...
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What agent could do to change your mind?
They could act like they actually care about their clients, not just ignore them and hassle us for expensive repairs for the cheap quality appliances in the house.
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“DO NOT USE KFH!!! I have been renting a flat ......”

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Apr 03,2012
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By: 'jcf'
Apr 03,2012
8 people found
this helpful
DO NOT USE KFH!!! I have been renting a flat through them for 10 years and have had nothing but rudeness and disdain from every person I have dealt with. Once they have received the security deposit they are no longer interested in you as a ...
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What agent could do to change your mind?
I would never ever use KFH again, and there is nothing that they could do to change my mind.
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“Both agents treated me with contempt. When Ronke and I ......”

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Mar 26,2012
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Ben
By: 'HelenDouglas'
Mar 26,2012
8 people found
this helpful
Both agents treated me with contempt. When Ronke and I left the first property she showed me, I said I would tell her my thoughts in the car. As soon as we got in, she turned the radio on full volume. I was too shocked ...
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By: Bobby Burns
Jan 03, 2014
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I can see where the agent is coming from. I mean if you had of said 'are the window frames plastic' i would understand your fustration. Maybe you should be more careful when asking questions? ...

“We rented a property from this agent and still haven't ......”

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Mar 19,2012
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Tom
By: 'Etienne'
Mar 19,2012
9 people found
this helpful
We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and ...
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“We are currently dealing with KFH as a tenant, and ......”

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Mar 13,2012
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By: 'Avoid'
Mar 13,2012
7 people found
this helpful
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still ...
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“While the sales rep was an absolute dream to work ......”

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Mar 12,2012
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Karla
By: 'S'
Mar 12,2012
7 people found
this helpful
While the sales rep was an absolute dream to work with and very helpful, it was a completely different story when we started to deal with our management team. We were held up moving into the flat before Christmas as they were redoing all the ...
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What agent could do to change your mind?
They could have responded more quickly, been more sympathetic. Replied to our emails / calls / voicemails. Been more professional in their manner. Apologised when they were in the wrong. Allowed us contact with our landlord in order to speed up certain processes. Not given our keys out to random members of the landlord's family. Informed us when builders were coming round, so we weren't surprised by strange men in our flat first thing in the morning (an essential, in a house of girls).
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“We've been renting the property for over 4 years now and ......”

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Jan 27,2012
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Elsbeth
By: 'Tezzafish'
Jan 27,2012
16 people found
this helpful
We've been renting the property for over 4 years now and until September last year we've never had the need to contact the agents about repairs. However, in September last year I emailed them with a list of things, large and small, that needed repairing. The ...
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“Rude, aggressive and unfriendly. I would never want to encounter ......”

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Jan 27,2012
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By: 'DW'
Jan 27,2012
11 people found
this helpful
Rude, aggressive and unfriendly. I would never want to encounter anybody from the office again. These people reminded me of why is terrible about estate agents and I strongly recommend people stay away...
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“We had numerous issues with the property we rented (boiler, ......”

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Jan 26,2012
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By: 'Disgruntled'
Jan 26,2012
10 people found
this helpful
We had numerous issues with the property we rented (boiler, shower, fixtures & fittings). When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!...
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“In response to the comments of the disgruntled seller: the ......”

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Jan 23,2012
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By: 'First'
Jan 23,2012
15 people found
this helpful
In response to the comments of the disgruntled seller: the reason why your property had very fiew viewings is because the agents in this branch are very reluctant to show the properties to the potential buyers. It was with shock and disbelief that we found ...
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“We've got funds at the ready, but getting to view ......”

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Jan 21,2012
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By: 'Fin'
Jan 21,2012
3 people found
this helpful
We've got funds at the ready, but getting to view the properties we would like to view is like pulling teeth. And even though we didn't expect great service - these are property agents after all - the attitude was shocking all the same. At ...
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What agent could do to change your mind?
1. Listen to the requirements 2. Adhere to the requirements and 3. Not decide for us
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“TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste ......”

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Nov 30,2011
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By: 'Alla'
Nov 30,2011
8 people found
this helpful
TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste your time and money! I and my husband tried to move in an apartment in Beckenham¢â‚¬Â¦Tried¢â‚¬Â¦ 2 weeks before the move we paid the deposit, signed a contract and agreed on a moving date. On ...
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What agent could do to change your mind?
The agent could have do her job and make sure tat the flat was really available for the start of contract!!! And if she was not/ and this agency in general was not able to do this part of the job properly, they could at least help us to have a roof waiting 1 week for the flat to b available. They could also have proposed alternative flats.
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By: Asch
Feb 15, 2012
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I would take them to small claims court over this. ...

“We currently rent a flat with KFH. I have not ......”

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Nov 08,2011
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By: 'DP'
Nov 08,2011
9 people found
this helpful
We currently rent a flat with KFH. I have not been impressed with the way they handled the contract negotiation or how they are currently managing our account. The worst thing is that as soon as you have signed the local branch do not want ...
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What agent could do to change your mind?
KFH have not really done anything helpful for us as tenants - but have been a source of frustration. They are not proactive in fixing issues, rarely helpful, prefer dealing with things over the phone rather than face to face - and are not apologetic when things go wrong.
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“I am currently in the process of trying to buy ......”

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Nov 03,2011
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By: 'The'
Nov 03,2011
9 people found
this helpful
I am currently in the process of trying to buy a property through this agent. I am a cash purchaser with funds in savings. I am amazed thus far by the unprofessional, thuggish and dishonest nature I have encountered thus far. Do KFH staff receive ...
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“I found the service at KFH absolutely terrible. The property ......”

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Oct 13,2011
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By: 'disgruntledtenant'
Oct 13,2011
9 people found
this helpful
I found the service at KFH absolutely terrible. The property that we moved into turned out to be a nightmare and when we contacted KFH they would ignore our emails and calls. We could ring the office 10 times a day and every time the agent ...
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What agent could do to change your mind?
The agent could have responded to our numerous calls and emails. They could have sorted out the numerous problems in the flat. They could have returned the deposit in a timely manner.
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“I am the tenant and we are moving soon. KFH ......”

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Sep 05,2011
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By: 'NiceTenant'
Sep 05,2011
7 people found
this helpful
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Kinleigh Folkard & Hayward

Regional Awards won by Kinleigh Folkard & Hayward

Individual Branch Awards

Beckenham, BR3

London, N10

London, SE6



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