What agent could do to change your mind?

Make some attempt to listen to what your buyers want, rather than wasting vast amounts of their time and yours trying to sell them things that are entirely different to that...

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What agent could do to change your mind?

The deal could have been completed if the agent would have communicated properly with the seller and buyer. No proper communication within the team of KFH. Managers should intervene when required.

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What agent could do to change your mind?

The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!

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What agent could do to change your mind?

No commitment towards the customer. Very poor communication. Were unable to complete the deal twice. Very frustrating. Very poor service provided by Raphael. At the same time Chris has no proper supervision on team though the customer tries to drag his attention towards it

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What agent could do to change your mind?

They need to stop trying to squeeze more money out of people and start working on a first-come-first-served basis.

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What agent could do to change your mind?

Reduce fees and be honest.

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What agent could do to change your mind?

The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash...." I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That's what I would like to have done. I would have liked the Credit Controller to say, "I'm going to talk to someone now, and get this sorted as it's urgent and we don't want you to get into arrears." I would have liked that on the same day, she called and said, "we have changed the date to the end of the money. Is there anything else we can help you with?" Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot. I would have liked that I wasn't ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said... "The Landlord might take further legal proceedings.." I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have "FELT" good. I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.

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What agent could do to change your mind?

-been honest -responded to our letters -communicated on any level at all. -helped with maintenance issues still outstanding -contacted our landlord as requested

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