Kinleigh Folkard & Hayward
3.7/5, 765 reviews
69% recommended
77% sales valuation accuracy
87% sales fee satisfaction
86% lettings valuation accuracy
74% lettings fee satisfaction

Property Features

Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise. We offer property price ... show more Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise. We offer property price estimates which lead to great sales and highest customer satisfaction.

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Latest Reviews

 View all Reviews 765
12th Jun 2024
reviewed by 'Chun'
“A Perfect agent, with good case following and customer care....”
5th Jun 2024
reviewed by 'Enrique'
“I applied for a mortagage on April 10th 2024 to Nationwide. This company requested a valuation to the unprofessional and irresponsible ......”
10th May 2024
reviewed by 'Dylan'
“Ness was very kind while viewing the place and organising a time leading up to it, hope we deal with ......”
30th Apr 2024
reviewed by 'Celia'
“I have purchased a property and then rented it with KFH and have had great experience in both services. In ......”
27th Mar 2024
reviewed by 'Marc'
“Amy was a lot of help and was fast on assisting us...”
22nd Mar 2024
reviewed by 'samba'
“I had the best experience with the team at KFH Kennington. Edmund has been truly amazing in the process of ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 87% £300,000 £6,600,000
Lettings 86% 74% £310 £6,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
94 25 286 126 73 14 50 14 23 60
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Latest Properties

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Kinleigh Folkard & Hayward Branches (view all 71)
Acton, W3
Balham, SW12
Battersea, SW11
Battersea Park, SW11
battersea-park, SW11
Bayswater, W2
Beckenham, BR3
Belsize Park, NW3

“I wish we had read this site before choosing KFH ......”

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Aug 26,2011
Minithumbdown
By: 'Dave'
Aug 26,2011
6 people found
this helpful
I wish we had read this site before choosing KFH as our agents. Clueless and incompetent. Even the smallest task proved too difficult for them (eg changing inaccurate details regarding our property on their website). They put in the bare minimum effort into the advert ...
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“The whole experience has left me bitter and twisted and ......”

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Jul 21,2011
Minithumbdown
By: 'ex'
Jul 21,2011
6 people found
this helpful
The whole experience has left me bitter and twisted and I would advise everyone to AVOID. - Finding and leasing the property KFH, we took a 'furnished' flat. Following a 9 hour drive down from Scotland with what we thought we need to set up house ...
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“Do not use this company to manage your property. Not ......”

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Jul 05,2011
Minithumbdown
By: 'DoNotUseKFH!!'
Jul 05,2011
14 people found
this helpful
Do not use this company to manage your property. Not only do they not follow basic instructions, get my name and address of property wrong they don't improve their service after a complaint is made. The head of management Natalie Brownsmead was contacted due to ...
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“I simply cannot understand all the negative reviews. I bought ......”

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Jun 28,2011
Minithumbup
By: 'ferret'
Jun 28,2011
2 people found
this helpful
I simply cannot understand all the negative reviews. I bought a house through the Dulwich branch and the two representatives I dealt with were courteous, helpful and efficient. After a couple of viewings of houses that I had found on the web, they suggested some ...
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“Having rented a managed property with KFH for a year, ......”

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May 03,2011
Minithumbdown
By: 'DontuseKFH'
May 03,2011
5 people found
this helpful
Having rented a managed property with KFH for a year, they proved to be unreliable and inconsistent throughout. They attempted to over charge us twice and almost every employee I spoke to has proven to be unhelpful and rude. We recently moved out of the ...
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“When deciding to sell our flat, for some reasons we ......”

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Apr 12,2011
Minithumbdown
By: 'bl'
Apr 12,2011
8 people found
this helpful
When deciding to sell our flat, for some reasons we were foolishly persuaded by their 'sales pitch' as to why we should use them as our agents! It was a catalogue of errors on their behalf from start to finish. Once we signed on the ...
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By: Moveme
Jun 29, 2011
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KFH Blackheath agents got lost once on the way to our flat for a viewing - they confessed they didnt know where it was. For another they were so late I did it for them to save the viewers waiting any longer. And it appeared we had an Open Day without even ever being told about it. But then no one showed up so perhaps they didnt tell anyone else about it either. Blackheath and Greenwich estate agents are poor and this lot appear worse than the average. It\'s such a missed opportunity. ...

“Had property on the market with them for months. Very ......”

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Apr 03,2011
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By: 'disgruntled'
Apr 03,2011
7 people found
this helpful
Had property on the market with them for months. Very few veiwings, even less feedback and the staff seemed to change every week....
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“They did not actually manage to sell my property in ......”

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Mar 30,2011
Minithumbdown
By: 'mish'
Mar 30,2011
7 people found
this helpful
They did not actually manage to sell my property in the end but the time I was with them as a seller they misinformed me continually about lost documents and perspective buyers and offers. Got to be the worst estate agent I have ever encountered. ...
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“Outrageous bunch! Shocking service, all their care about is money ......”

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Mar 25,2011
Minithumbdown
By: 'Mrs'
Mar 25,2011
6 people found
this helpful
Outrageous bunch! Shocking service, all their care about is money money money, paying for a fully managed service and they can't even arrange a gas safety for me! Quite keen to get their statement out, before my tenant moved in though! Next time round, I'm ...
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“Renting through Surrey Quays, so far from referencing and such ......”

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Feb 15,2011
Minithumbup
By: 'Vishal'
Feb 15,2011
1 people found
this helpful
Renting through Surrey Quays, so far from referencing and such been okay. Were initially told managed by landlord but contract has rent going to KGH, will update if we were lied to about that (and then further update on any issues we come across falling ...
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By: Bobby
Feb 24, 2011
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Just because you pay your rent to KFH doesn't mean they are managing the property. ...

“I am appalled at how bad the service of this ......”

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Feb 15,2011
Minithumbdown
By: 'Colinbert'
Feb 15,2011
9 people found
this helpful
I am appalled at how bad the service of this Branch is. I am looking to buy a property and the estate agent couldn't of been less interested if he tried. He was late meeting me on 3 occasions with no apology and is rude and ...
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“Absolutely awful service. Forgot to get my partner's references before ......”

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Feb 14,2011
Minithumbdown
By: 'steph'
Feb 14,2011
3 people found
this helpful
Absolutely awful service. Forgot to get my partner's references before we moved in. When we moved in the flat was full of the landlord's furniture despite having been advertised as unfurnished, which meant we couldn't move ours in until they had removed it. This took ...
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“They quickly asked me for a 1 week deposit to hold ......”

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Jan 31,2011
Minithumbdown
By: 'Mr'
Jan 31,2011
3 people found
this helpful
They quickly asked me for a 1 week deposit to hold the flat. Did not fix the freezer, which was one condition of my offer. Still fighting to get my deposit back I don't recommend these guys to anyone....
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“Very poor communicating. They even lost our keys after some ......”

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Jan 25,2011
Minithumbdown
By: 'claire'
Jan 25,2011
3 people found
this helpful
Very poor communicating. They even lost our keys after some building work. Do not trust them at all and would never rent any property through them again. When they managed the property the situation was completely hopeless. Useless workmen + very very rude on the phone....
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“...”

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Jan 17,2011
Minithumbdown
By: 'natuchi'
Jan 17,2011
0 people found
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...
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“As a landlord, I used KFH to manage the letting ......”

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Jan 07,2011
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By: 'Landlord2011'
Jan 07,2011
3 people found
this helpful
As a landlord, I used KFH to manage the letting of my property whilst I was abroad. I would say that, overall, it would have been far simpler for me to have managed the property myself, albeit from overseas. Virtually every dealing with the agents ...
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“I do not know how this company manages to survive ......”

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Dec 11,2010
Minithumbdown
By: 'Steve'
Dec 11,2010
3 people found
this helpful
I do not know how this company manages to survive in Putney. For hose who do not know, the high Street is dominated with estate agents and I would have expected that agents as bad as this would not survive. The agents did not listen ...
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“I have used KFH before, and really do think a ......”

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Nov 04,2010
Minithumbup
By: 'cohen'
Nov 04,2010
1 people found
this helpful
I have used KFH before, and really do think a lot of these people (especially the tenants) are just twisted, bitter individuals who like to moan because they can't afford to buy a property....
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By: IhateKFH.com
Feb 28, 2011
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By any chance do you work for KFH? ...

“The worst renting experience of my life. KFH Earlsfield branch ......”

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Oct 26,2010
Minithumbdown
By: 'jsaul'
Oct 26,2010
3 people found
this helpful
The worst renting experience of my life. KFH Earlsfield branch have repeatedly let us down on many occasions now. There is a complete lack of customer care and service towards their tennants. They couldn't care less!! Lack of communication between all members of staff. Appalling ...
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“Terrible experience. After getting us to view a property the ......”

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Oct 26,2010
Minithumbdown
By: 'Notmovingtomorrow'
Oct 26,2010
3 people found
this helpful
Terrible experience. After getting us to view a property the same time as someone else- we agreed on the spot that we wanted it. Our offer was passed on the same day which was great- and then a moving date was set for 2 weeks time. ...
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“Being the newest Estate agent in the area I was ......”

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Sep 28,2010
Minithumbdown
By: 'Scotchio'
Sep 28,2010
5 people found
this helpful
Being the newest Estate agent in the area I was expecting a hungry and enthusiastic staff desperate for a slice of the local business. How wrong I was. There was a total lack of communication from the branch, sometimes 6 weeks between phone calls from them. ...
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By: Sam
Mar 14, 2011
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I had exactly the same experience in Wimbledon. Promised I would have at least 10 people through door in first week even gave me lower rate as they were that confident it would fly off the shelf with no effort. That's exactly what they gave it (no effort) and after 3 months and 2 viewings the only feedback I got was fab house but wrong location... In that time 3 of my neighbours have managed to sell via other agents... One was averaging 12 viewings a weekend! ...

“Really can't think of anything they did well. Never gave ......”

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Sep 23,2010
Minithumbdown
By: 'unimpressed'
Sep 23,2010
5 people found
this helpful
Really can't think of anything they did well. Never gave notice of doing viewings. Sent round agents who knew nothing about the place - clearly hadn't even read the spec. Lied about who my prospective buyer was (turned out to be an investor...). Went behind ...
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By: realitysee
Nov 05, 2010
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KFH are only just starting to get individual email addresses in their branches now, so it is likely they only had a central email address to give you. ...

“Had a terrible experience... They put together all our paperwork, ......”

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Sep 08,2010
Minithumbdown
By: 'harried_tenant'
Sep 08,2010
3 people found
this helpful
Had a terrible experience... They put together all our paperwork, but two days before we move in, inform us that the landlord accepted someone else's offer and that they were kept in the dark. When asked why they didn't contact the landlord when we paid ...
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“Terrible customer service.... I didn't expect them to be honest, ......”

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Sep 03,2010
Minithumbdown
By: 'maycat'
Sep 03,2010
4 people found
this helpful
Terrible customer service.... I didn't expect them to be honest, however the service was far below what I called standard service - Aggressive and Rude. At one stage I was confused about my buyer's status'...
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“Poor experience with KFH Kennington. Pleasant agent during the viewings ......”

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Aug 06,2010
Minithumbdown
By: 'beefqueen'
Aug 06,2010
2 people found
this helpful
Poor experience with KFH Kennington. Pleasant agent during the viewings stage. However, the description of the property was wrong (no dishwasher and no power shower); the lettings manager was disgracefully rude; and I was told there was an included parking space, only to find out ...
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“A truly terrible experience with the sales department at West ......”

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Aug 05,2010
Minithumbdown
By: 'n'
Aug 05,2010
2 people found
this helpful
A truly terrible experience with the sales department at West Hampstead. My offer for a flat was accepted and as I thought things were going to plan when after arranging for my surveyor to view the property they claimed the flat had already exchanged. The ...
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“Pretty awful experience with KFH. Let a flat from them, ......”

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Apr 23,2010
Minithumbdown
By: 'matty'
Apr 23,2010
3 people found
this helpful
Pretty awful experience with KFH. Let a flat from them, they constantly got us confused with others, sent us the wrong info, didn't update us as to what was happening. Seemed to be two sets of fees too -these people are laughing at us!...
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“We had extremely bad experiernce with Brockley office. The staff ......”

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Apr 16,2010
Minithumbdown
By: 'purple'
Apr 16,2010
2 people found
this helpful
We had extremely bad experiernce with Brockley office. The staff are incompetent and unprofessional. They put 2 groups of viewers for one property at the same time despite our early view reservation. They didn't pass on our offer properly to the vendor, and varies staffs from ...
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“We got a good result selling through our local KFH, ......”

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Feb 26,2010
Minithumbup
By: 'Andy'
Feb 26,2010
1 people found
this helpful
We got a good result selling through our local KFH, in what was a really tough market. They arranged plenty of viewings, were good with feedback, chased the seller and solicitors, and their on-the-spot decision when a lowball renegotiation offer / gazunder was made probably saved ...
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“I rang the Peckham Branch and went to see my ......”

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Feb 21,2010
Minithumbup
By: 'Trudi'
Feb 21,2010
0 people found
this helpful
I rang the Peckham Branch and went to see my flat twice before agreeing to rent it. I did have to chase the estate agent about the contracts, and was somewhat concerned after handing over the hefty KFH admin fees, but that aside the process ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Kinleigh Folkard & Hayward

Regional Awards won by Kinleigh Folkard & Hayward

Individual Branch Awards

Beckenham, BR3

London, N10

London, SE6



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