I sold my flat at the end of 2012 and found the staff to be professional and pleasant to deal with. Their valuation was much higher than the other agents I had round, but they were happy to listen to me and agree on an asking price that I was comfortable with. I accepted an offer (of more than I had expected to get) within a week of it going on the market. During the sales process they were easy to get hold of and were proactive about contacting solicitors etc to keep the process moving along. It wasn\'t without its ups and downs but overall I was glad I chose them.