House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the old dirty furniture into the back garden ourselves. Four weeks later they arranged a skip and some workmen who kindly dragged all the of the rubbish that was now rat infested and even more filthy back through the house leaving a path of destruction behind them.
Fridge/freezer was broken the day we moved in - KFH accused us of breaking it ourselves and refused to reimburse us for £100+ worth of food that was wasted. Didn\'t fix the fridge/freezer for 5 days.
It was agreed when we signed the contract that the house would have a deep clean and certain areas would be painted - neither were done. It took 4 months for them to finally paint some parts of the house. Still haven\'t done the bathroom (which is covered in mould) or the hall.
There was a hole in the roof (which they let slip the ex-tenants had already informed them of) which obviously made the house freezing, damp and impossible to heat. Lots of clothes were destroyed by mould and some walls were green. Took 4 months to fix.
Owners are now moving back in so we\'re getting kicked out (which is actually a bit of a relief) so from time to time you\'ll come home from work to find a workman in your room or the like with no notice given or permission gained from KFH to enter the property. My personal favourite was the time I was in bed after a nightshift & woke up to find there was a strange man (contractor) standing in my room inspecting the walls.
It takes on average 5 phone calls and 10 emails and a massive amount of time and effect to get a reply from anyone. They clearly have caller ID as if you call from the same number a lot they stop answering, so you have to resort to using another phone to get them to answer. When they do answer they tend to be as obnoxious as they possibly can, sometimes shout "WHAT DO YOU WANT ME TO DO???" down the phone and pretty much do as little as they can get away with to help solve your problems.
Cherry on top is charging you £35 (plus VAT) to get a reference from them (so £42 to tick a box that says "satisfactory reference".) Looking forward to probably having to wrestle our deposit from their money grabbing hands.