We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied flat. The house is nice and very big which is perfect for us. After moving in in August 2011 we have slowly discovered many faults with the house. Firstly, our bathroom is underground and there is only one tiny extractor fan which is used to aerate the room. This inevitably causes lots of problems and now there are lots of patches of mould growing in our 'newly refurbished' bathroom. There is also a 'FLIP' device fitted by Thames Water underneath our bathroom which we have since discovered was blocked when the bathroom was 'refurbished'. Thames Water and 3 other builders have been around to our flat to inspect the device which is blocked under our floor. When a builder finally came to sort the floor out (8 months after we moved in) he cut up our lino bathroom floor and merely gaffa taped it back. The floor is now loose and looks hideous and the job was done very poorly. This work was organised by the estate agent.
Many of the appliances and furniture in the house were on their last legs when we moved in, which we conveniently were not informed of, so whenever something breaks (which has happened naturally, not to our abuse) we are stuck with a hefty bill to replace the item or appliance. Our washing machine, tumble dryer and 3 of 10 kitchen cabinets have broken due to wear and tear since last August, all of which we are being forced to pay for. The work done on the house is of extremely poor quality and we feel it is unfair that KFH are making out that its our fault.
Whenever we try to contact someone from the agency, if we get through to someone (which is very rare), we are rudely told that we have to be more careful with our flat and that an invoice is on our way.
Since August 2011 we have spoken with KFH approximately 3 times due to their inability to call us back when we need them to.
KFH are an appalling estate agent and myself along with my 2 flat mates strongly advise you to NOT use them.
What agent could do to change your mind?
They could act like they actually care about their clients, not just ignore them and hassle us for expensive repairs for the cheap quality appliances in the house.