Tessa was extremely proactive in looking for suitable alternative properties on their books that could meet my needs and would update me regularly on new ones to the market / ones that had recently become available again. She was the most prepared agent I\'ve met in terms of having done background research about the property she was showing me and being able to answer my questions. Many others simply wouldn\'t have a clue about basic information on flat they were showing and she was a breath of fresh air. Very personable yet professional. I\'ve since found a property in a different area, but if I ever needed to look again I\'d let her know first.