We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment from him - unbelievable!! They do not return calls unless it is a possible sale / rental (they are very quick at that!). After 20 years of working in the property business I have never come across customer service like this ....