96% sales valuation accuracy
96% sales fee satisfaction
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ...
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Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.
Latest Reviews
19th Oct 2023
reviewed by 'Prakash'
29th Dec 2022
reviewed by 'Gian'
5th Oct 2022
reviewed by 'Sandra'
27th Sep 2022
reviewed by 'youheng'
22nd Sep 2022
reviewed by 'Maharaja Palanivel'
16th Sep 2022
reviewed by 'Themis Papathanasiou'
Opening Hours
Address
Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £32,900 | £850,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 109 | 3 | 540 | 21 | 179 | 3 | 222 | 6 | 16 | 4 |
Areas covered
- E14
- Docklands
- E16
- Canary Wharf
- E1W
- Isle of Dogs
- E6
- Royal Docks
- Bow
- Hackney
- Bethnal Green
- Whitechapel
- Wapping
- Shoreditch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Apr 10,2013
Apr 10,2013
10
people found
this helpful
this helpful
Put and offer in and it was accepting. Put down holding deposit.
Agent/Landlord left property on website, likely advertising to other prospective tenants
Then rejected our offer after already accepting, and asked for more money
Worse than Keatons / Foxtons !!...
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What agent could do to change your mind?
Remove property from website after holding deposit placed Not waste our timeAttached Filesnbsp;
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Sep 24, 2013
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(1)
Dear Willard
I am sorry to read your comment and sincerely apologise for the way in which your potential rental was handled. I understand our clients instructions were to continue to market the property as other viewings had recently taken place along (where several parties had also shown an interest in placing an offer) with several revisits pre-booked. I am sorry but we must follow our clients instructions at all times, however, I hope that in the future you will give us another opportunity t ...
Jan 21,2013
Jan 21,2013
18
people found
this helpful
this helpful
Avoid at all costs! The worst agency I've have ever come across in my experience as both a tenant and landlord. On this occasion, I was the tenant. When we moved in, we arrived to a dirty flat with several features not working e.g. ...
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What agent could do to change your mind?
Too many things to list!Attached Filesnbsp;
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Sep 25, 2013
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(3)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Please be advised that at all times we operate in accordance with our clients instructions and all signed Tenancy Agreement documents. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatc ...
Nov 22,2012
Nov 22,2012
13
people found
this helpful
this helpful
The positive reviews on this website were a real surprise to me. I have assumed that the authors have not been with Alex Neil long. I will never use them again having rented two properties with them over two years. I have a long list ...
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What agent could do to change your mind?
Been honest, fixed things in a timely fashion not charge us for things we didn't break or damage use a decent inventory companyAttached Filesnbsp;
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Sep 25, 2013
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(1)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...
Nov 05,2012
Nov 05,2012
10
people found
this helpful
this helpful
A couple of days after contacting Alex Neil, we were able to find and move in to our new home in London. I did not think it was possible, but Anthony put everything together and made it happen. He accomodated all our questions (being new ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Sep 17,2012
Sep 17,2012
9
people found
this helpful
this helpful
Good service. Always willing to answer questions, however simple or neurotic! Agency fees are quite high but to be expected from a London letting agent. In my case we were working to a very tight deadline but everything was completed on time. Would recommend them ...
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Sep 24, 2013
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I am very pleased to read that after 13 years with Alex Neil, Anthony continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...
Sep 07,2012
Sep 07,2012
9
people found
this helpful
this helpful
I had a very nice experience with Alex Neil. The water pump broke a few days before christmas and Alex Neil did their upmost best to resolve the issue in a few days. They have always been helpful and very quick in replying to my ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Aug 17,2012
Aug 17,2012
10
people found
this helpful
this helpful
Never thought a big agent can be this bad, i wonder how many of these beautiful comments are posted by the agent it self. Anyone see this, DO NOT rent from them, they are similar to an agent called foxton...
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Sep 26, 2013
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(2)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Please be advised that my staff members never publish any comments themselves as this is fully against our strict company policies and procedures, and "Sam" please note that all our company registration details are clearly available on our website. Please write to me at 146 Lower Road, London SE16 2UG, should you wish to voice any further concerns. David Hatch. Director. ...
Jul 13,2012
Jul 13,2012
9
people found
this helpful
this helpful
As a veteran tenant, I have run the gamut of surly, typical estate agents - so Alex Neil were a refreshing difference. I was quite picky about the type of residence I was after, but the young man who dealt with my many requests was ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Jun 20,2012
Jun 20,2012
13
people found
this helpful
this helpful
I have dealt with Anthony at Alex Neil for a number of years as a landlord and have always found the service to be professional and proactive. I will continue to use Alex Neil going foirward....
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Sep 24, 2013
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Thank you for adding your kind words, we look forward to many future dealings. David Hatch. Director ...
Jun 20,2012
Jun 20,2012
13
people found
this helpful
this helpful
I have unfortunately had many dealings with estate agents in the docklands area and have constantly had bad experiences. I am happy to say that Anthony Antoniou from Alex Neil Docklands branch has totally restored my faith in estate agents! He has been extremely helpful ...
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Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Jun 07,2012
Jun 07,2012
12
people found
this helpful
this helpful
I bought a 2 bedroom property in wheat sheaf close in the late 90's and lived there happily for a number of years. I was then relocated abroad for work and decided to use the agent I bought it through to rent out as they offered ...
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May 22,2012
May 22,2012
8
people found
this helpful
this helpful
I recently purchased a property in Limehouse from Alex Neil estate agents. Throughout the entire process in particular the sales manager Tony Sandiford was extremely helpful and professional. My experience with estate agents in the past hadnt been a positive one, so I am pleased ...
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May 11,2012
May 11,2012
8
people found
this helpful
this helpful
I have dealt with Alex Neil over a number of years in particular the Doclands Office. They have handled my property with complete professionalism and nothing is ever too much to ask. They have always gone above and beyond their duty to make sure everything ...
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May 03,2012
May 03,2012
8
people found
this helpful
this helpful
We found this lettings company to be very professional and reliable. We were shown round various properties and would highly recommend them to anyone looking to rent a property in the Docklands area....
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Mar 21,2012
Mar 21,2012
11
people found
this helpful
this helpful
What a smashing company. I brought my flat through Alex Neil in 2003 & I used them to sell my flat too. Tony and Jon helped me sell my flat were great; straightforward and gave good advice. The sale of my flat fell though in 2008 and testament ...
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Mar 13,2012
Mar 13,2012
13
people found
this helpful
this helpful
Me and my wife have been a tenant of Alex Neil Docklands office for a period of 4 years. I have always found the Docklands and property management staff very friendly and helpful. i always received a quick response and any problems were actioned promptly. Thank ...
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Sep 24, 2013
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I am pleased you have had such a great experience with my team and thank you for adding such kind words. David Hatch. Director ...
Mar 13,2012
Mar 13,2012
11
people found
this helpful
this helpful
In my experience as a Property Investor, Alex Neil have been a very professional Estate Agent on the Isle of Dogs, and I have been more than happy to continue to use their excellent and professioNal services in both the lettings and sales departments over ...
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Feb 25,2012
Feb 25,2012
7
people found
this helpful
this helpful
Never sold a property so smooth...
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Feb 13,2012
Feb 13,2012
8
people found
this helpful
this helpful
I recently rented a property in Mile End through Alex Neil and was extremely impressed with Greg the Branch Manager, he was always professional, extremely friendly, helpful and always answers queries promptly and efficiently. I absolutely wouldn't hesitate to recommend him and therefore Alex Neil ...
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Sep 24, 2013
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Thank you for adding such kind words, I could not have put the last sentence better myself. Glad you had such a great experience. David Hatch. Director ...
Feb 05,2012
Feb 05,2012
8
people found
this helpful
this helpful
I would like to confirm that Vicky arranged for me to view Three property's in the area of Bow. I can only tell you that she was professional, helpful and had a great sense of pride in her work. Whilst we have not rented from ...
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Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Feb 01,2012
Feb 01,2012
10
people found
this helpful
this helpful
I would have no hesitation in recommending Alex Neil. We have worked with Anthony for more than ten years and have found him to be very hard working, straight, and professionanal - much the best Docklands agency. I have tried, alongside Alex Neil other local ...
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Jan 28,2012
Jan 28,2012
22
people found
this helpful
this helpful
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review ...
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What agent could do to change your mind?
Have a common contract charge across all tenants else dontAttached Filesnbsp;
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Mar 22,2011
Mar 22,2011
14
people found
this helpful
this helpful
Rudest and most unprofessional people I have ever dealt with. Avoid at all costs. It is no surprise that individuals who work in Alex Neil work there because they cannot obtain jobs elsewhere with reputable estate agents. Have a look at their unprofessional responses to ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in E14 
Best Estate Agent in E14 
