Alex Neil
Canary Wharf and Docklands, London, E14
4.8/5, 1103 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction



Property Features

Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ... show more Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £850,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
109 3 540 21 179 3 222 6 16 4
Areas covered
  • E14
  • Docklands
  • E16
  • Canary Wharf
  • E1W
  • Isle of Dogs
  • E6
  • Royal Docks
  • Bow
  • Hackney
  • Bethnal Green
  • Whitechapel
  • Wapping
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

“After moving back to Ireland I rented out my property ......”

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Oct 17,2013
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By: 'Jo'
Oct 17,2013
2 people found
this helpful
After moving back to Ireland I rented out my property in Canary Wharf through Greg at Alex Neil. They managed the property for a year then I decided to sell it as I wanted to buy another property in the sun! They were great on ...
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By: David Hatch. Director
Oct 17, 2013
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I am very pleased to read that Greg and his team continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I would like to thank Michael Walker for all his ......”

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Oct 17,2013
Minithumbup
By: 'Elzbieta'
Oct 17,2013
2 people found
this helpful
I would like to thank Michael Walker for all his guidance and efforts in selling my property at St David's Square. Right from the start I new that Michael was a hard worker and willing to go above and beyond what I would expect from ...
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By: David Hatch. Director
Oct 17, 2013
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I am very pleased to read that Michael continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“It is really nice to find people so trustworthy like ......”

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Oct 17,2013
Minithumbup
By: 'Jose'
Oct 17,2013
7 people found
this helpful
It is really nice to find people so trustworthy like Anthony. He helped me and my flatmate to find exactly what we were looking for. He was clear and concise on the whole renting process. Living abroad and coming to London to find a place ...
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By: David Hatch. Director
Oct 17, 2013
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I am very pleased you had a great experience with Anthony and we look forward to many future dealings. David Hatch. Director. ...

“My partner and I were so impressed by Anthony throughout ......”

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Oct 16,2013
Minithumbup
By: 'Chris'
Oct 16,2013
7 people found
this helpful
My partner and I were so impressed by Anthony throughout the whole process. We got the attention that we needed and Anthony did a great job on accommodating our needs. Unlike other agents, we felt that he valued us as customers and he kept us ...
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By: David Hatch. Director
Oct 17, 2013
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I am very pleased you had a great experience with Anthony and we look forward to many future dealings. David Hatch. Director. ...

“I have been renting properties in London for the last 10 ......”

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Oct 16,2013
Minithumbup
By: 'Robert'
Oct 16,2013
4 people found
this helpful
I have been renting properties in London for the last 10 years, and do not often like to move as it is a very stressful process finding a new home. Lucy at Alex Neil, made this process very straightforword and eliminated a lot of my stresses. ...
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By: David Hatch. Director
Oct 16, 2013
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Thank you for adding this review, I am very pleased to read Lucy helped assist you with your property needs and was successful in sourcing you a suitable home. David Hatch. Director ...

“I was hunting for a property for 6 months and ended ......”

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Oct 11,2013
Minithumbup
By: 'Lucy'
Oct 11,2013
0 people found
this helpful
I was hunting for a property for 6 months and ended up getting frustrated with agents emailing me and calling me with properties that were either out of budget or ex local in areas I did not want to be in. Gulten helped me find my ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this review. I am very pleased to read that you were happy with the services Gulten provided. David Hatch. Director ...

“I have just rented a property in Canary Wharf, after ......”

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Oct 10,2013
Minithumbup
By: 'Arthur'
Oct 10,2013
5 people found
this helpful
I have just rented a property in Canary Wharf, after moving from Rotherhithe. I was very pleased with the service that i received from start to finish. After sending through an email enquiry i received a call from Lucy just 5 minuets later, booked in an ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this review. I am very pleased to read that you were happy with the services Lucy provided. David Hatch. Director ...

“We came to Alex Neil after another sale on the ......”

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Oct 10,2013
Minithumbup
By: 'Catherine'
Oct 10,2013
1 people found
this helpful
We came to Alex Neil after another sale on the same street fell through. Kevin was quick to take us round new properties and keep us up to date. As soon as a new property on the street came on the market we made our ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this kind review. I am very pleased to read that you were happy with the services Kevin provided. David Hatch. Director ...

“After relocating to London from NewYork I had to find ......”

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Oct 10,2013
Minithumbup
By: 'Alice'
Oct 10,2013
2 people found
this helpful
After relocating to London from NewYork I had to find a new property to rent, in a new country. Daunting task. I sent hundred of request through property sites to god knows how many estate agencies, and shortly received and email from Lucy at Alex ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this kind review. I am very pleased to read that you were happy with the services Lucy provided. David Hatch. Director ...

“We really appreciated the service that AlexNeil provided us.A ......”

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Oct 01,2013
Minithumbup
By: 'Marta'
Oct 01,2013
2 people found
this helpful
We really appreciated the service that AlexNeil provided us. A big thanks to Tyler for his help and his patience - we are extremely happy with our first home. Marta & Kevin...
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By: David Hatch. Director
Oct 01, 2013
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I am very pleased to read that Tyler continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“I really appreciated the service that Theresa provided my brother ......”

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Sep 27,2013
Minithumbup
By: 'Sarah'
Sep 27,2013
1 people found
this helpful
I really appreciated the service that Theresa provided my brother and I. Thanks to her professionalism and her patience , we are now tenant of an amazing flat. I am definitely pleased with the services and would without doubt contact Alex Neil Ltd for further need ...
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By: David Hatch. Director
Sep 27, 2013
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Thank you for adding this comment, I am very pleased you had a good experience with my staff. I hope everything goes well in your new property. David Hatch. Director ...

“I put my property on the rentals market with AlexNeil ......”

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Sep 26,2013
Minithumbup
By: 'Mrs'
Sep 26,2013
2 people found
this helpful
I put my property on the rentals market with AlexNeil and within 2 days they found me a respectable tenant, the administration department dealt with tenancy and organized all the paper work with out any stress to me, after having used other agents in the past ...
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By: David Hatch. Director
Sep 27, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Michael was personally responsible for the sale of our flat ......”

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Sep 26,2013
Minithumbup
By: 'Ben'
Sep 26,2013
2 people found
this helpful
Michael was personally responsible for the sale of our flat in Spring this year. We needed to get a result fast as we wanted to offer on a property we had found and simply put, Michael achieved that result, to our satisfaction within the timescales ...
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By: David Hatch. Director
Sep 26, 2013
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I am very pleased to read that Michael continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Anthony have been my agent since when I first became ......”

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Sep 25,2013
Minithumbup
By: 'Lars'
Sep 25,2013
6 people found
this helpful
Anthony have been my agent since when I first became a landlord in 2011. Of all the agents I interviewed prior to deciding on what agent to use, Anthony was the only one who offered a very personal touch and seemed to care about our needs ...
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By: David Hatch. Director
Sep 25, 2013
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Anthony has been with the company for over 13 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I've been living in my current flat for three years ......”

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Sep 25,2013
Minithumbup
By: 'Juliet'
Sep 25,2013
1 people found
this helpful
I've been living in my current flat for three years and have found Alex Neil consistently efficient and responsive during my tenancy. They dealt with any issues that arose promptly, and generally were polite and helpful. Their services changed a year or so ago from ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“A very polite, professional service. Not pushy like some other ......”

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Sep 24,2013
Minithumbup
By: 'Shane'
Sep 24,2013
1 people found
this helpful
A very polite, professional service. Not pushy like some other agents i have used in the past, and always very responsive when calling them, if they are out on viewings they ALWAYS call back. Overall a good experience, will defo use again and would recommend ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Selling my property was not an easy process, but I ......”

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Sep 24,2013
Minithumbup
By: 'Jay'
Sep 24,2013
0 people found
this helpful
Selling my property was not an easy process, but I found reactivity, incentive and support from the agent who handled the deal. Tyler was also a great help with emptying the appartment. Overall satisfaction....
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By: David Hatch. Director.
Sep 24, 2013
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Tyler joined us earlier this year and has just recently completed our internal customer service program, so it's very nice to read such kind works. Thank you. David Hatch. Director. ...

“Within two weeks of putting our property on the market, ......”

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Sep 23,2013
Minithumbup
By: 'Ex-pat'
Sep 23,2013
1 people found
this helpful
Within two weeks of putting our property on the market, Alex Neil had introduced about 10 prospective purchasers and we received a firm offer. The sale went through with no problems in the timescale requested by us....
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with such high service levels. David Hatch. Director ...

“We recently sold our property through Alex Neil and it ......”

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Sep 23,2013
Minithumbup
By: 'John'
Sep 23,2013
3 people found
this helpful
We recently sold our property through Alex Neil and it was a very smooth transaction all the way through to completion. Michael Walker originally valued the property and whilst it was higher than other agents valuations he did manage to achieve it in a short ...
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By: David Hatch. Director
Sep 25, 2013
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I am very pleased to read that Michael continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...

“My sister and I were in a very uncomfortable situation ......”

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Sep 23,2013
Minithumbup
By: 'Rety'
Sep 23,2013
1 people found
this helpful
My sister and I were in a very uncomfortable situation in which due to different circumstances we were exposed to a challenge of finding an accommodation in less than 3 days. With the help and efficiency of Theresa we managed to do so. Beside the fact ...
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By: David Hatch. Director
Sep 24, 2013
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Theresa joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“This has reference to my search for an apartment in ......”

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Sep 20,2013
Minithumbup
By: 'Rahul'
Sep 20,2013
1 people found
this helpful
This has reference to my search for an apartment in London and being very new to the city, I was completely lost and disappointed as none of the Agents were able to find an apartment that matched my criteria. Among many agents, I also contacted ...
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Theresa joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I've been dealing with Alex Neil as a landlord for 12 ......”

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Sep 20,2013
Minithumbup
By: 'Nadeem'
Sep 20,2013
6 people found
this helpful
I've been dealing with Alex Neil as a landlord for 12 years. During that time my principal point of contact has been Anthony Antoniou. I can't say enough about how high a quality of service he provides. Not only in terms of the actual job of ...
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“We have recently rented a flat through Alex Neil. Mr ......”

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Sep 19,2013
Minithumbup
By: 'Alexander'
Sep 19,2013
7 people found
this helpful
We have recently rented a flat through Alex Neil. Mr Antoniou has exhibited amazing professionalism and high level of efficiency.He is extremely helpful, kind and honest. He helped as in every step of the process keeping frequent & friendly communication and feedback in every aspect. ...
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Anthony has been with the company for over 13 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“The firm in general, and Mr Antoniou in particular, took ......”

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Sep 19,2013
Minithumbup
By: 'RayT'
Sep 19,2013
8 people found
this helpful
The firm in general, and Mr Antoniou in particular, took a very personal and professional interest in my requirements, and the whole process from seeing a property in their window to having a signed tenancy agreement was completed within 3 days. The firm is very knowledgeable ...
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By: David Hatch. Director
Sep 25, 2013
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Anthony has been with the company for many years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I have just recently sold my property through Alex Neil ......”

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Sep 19,2013
Minithumbup
By: 'Buckley'
Sep 19,2013
1 people found
this helpful
I have just recently sold my property through Alex Neil on Roman Road, The property was on the market for 3 months with another agent before I decided that I have had enough of not having any viewings. Greg and his team on Roman Road took ...
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By: David Hatch. Director
Sep 24, 2013
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Great work Greg and very pleasing to read about you clear and direct leadership. Well done! David Hatch. Director ...

“This is the first time renting a property and could ......”

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Sep 18,2013
Minithumbup
By: 'bobby'
Sep 18,2013
5 people found
this helpful
This is the first time renting a property and could not believe how quick it was to sort every thing out and we moved in after two weeks finding the property. I Have to say i was very satisfied with all the help Lucy on ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have just rented my first property, having previously been ......”

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Sep 18,2013
Minithumbup
By: 'Florence'
Sep 18,2013
5 people found
this helpful
I have just rented my first property, having previously been a home owner. Having no knowledge of the rental procedure I was quite worried that it would be difficult to find the right property and complete all necessary requirements. I should not have worried at ...
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By: David Hatch. Director
Sep 25, 2013
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Lucy joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I was very satisfied with the help that Anthony gave ......”

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Sep 08,2013
Minithumbup
By: 'Arun'
Sep 08,2013
6 people found
this helpful
I was very satisfied with the help that Anthony gave me in finding a new flat. He showed me two flats and told me about the surrounding area and local amenities, why the previous tenant decided to leave, and relevant information about the landlord/landlady. ...
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By: David Hatch. Director
Sep 24, 2013
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I forgot to add (before hitting submit) that I am sorry your experience with my admin team was not satisfactory. Please be advised that I have raised your matters with our Administration Manager and I hope no further similar comments are reported. David Hatch. Director ...

“I first rang up about this property on 24th May. ......”

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Aug 27,2013
Minithumbdown
By: 'Jenny'
Aug 27,2013
4 people found
this helpful
I first rang up about this property on 24th May. I was told by Gulten that the owner had gone abroad with the keys. I was out of uk until 8th June. On my return I arranged to view the property at 3.15pm. I was ...
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What agent could do to change your mind?
The agent should have given us the opportunity as planned to view the property. If the original viewing had to be cancelled then as they promised to do they should have arranged another viewing. They need to prove that they acted in the best interest of their client (which seems doubtful given our ability to view anytime).
Attached Filesnbsp;
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Dear Jenny, I am sorry to read your comment and sincerely apologise for the way in which your potential viewing was handled. I understand our clients instructions were to cease all further internal viewings from immediate effect, once our vendor had agreed to an earlier suitable offer. I hope that in the future you will give us another opportunity to prove we are not an unethical agent. David Hatch. Director. ...

“Exchanged contracts on Friday, sale took 6 weeks from start to ......”

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Jul 01,2013
Minithumbup
By: 'Jon'
Jul 01,2013
7 people found
this helpful
Exchanged contracts on Friday, sale took 6 weeks from start to finish. Got great price and service. - well done Michael and Anthony for previously renting for the past 6 years, with the longest void period being 3 days. Excellent service! And love the new image!!...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with repeated high service levels. David Hatch. Director ...
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Staff picture Georgia
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman

Awards won by Alex Neil, London E14 8JT



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