Canary Wharf and Docklands, Canary Wharf, E14
4.8/5, 1073 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings, and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Britannia ... show more Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings, and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Britannia Village and Silvertown.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy, or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.

This ensures we are the first contact for many local, national, and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today. Our historic track record in Canary Wharf, Docklands and the surrounding areas is excellent.

Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf

E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £850,000
Lettings 92% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
107 3 532 21 170 2 215 6 13 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties
Images & Videos

“Put and offer in and it was accepting. Put down ......”

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Apr 10,2013
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By: 'Willard'
Apr 10,2013
10 people found
this helpful
Put and offer in and it was accepting. Put down holding deposit. Agent/Landlord left property on website, likely advertising to other prospective tenants Then rejected our offer after already accepting, and asked for more money Worse than Keatons / Foxtons !!...
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What agent could do to change your mind?
Remove property from website after holding deposit placed Not waste our time
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By: David Hatch. Director
Sep 24, 2013
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Dear Willard I am sorry to read your comment and sincerely apologise for the way in which your potential rental was handled. I understand our clients instructions were to continue to market the property as other viewings had recently taken place along (where several parties had also shown an interest in placing an offer) with several revisits pre-booked. I am sorry but we must follow our clients instructions at all times, however, I hope that in the future you will give us another opportunity t ...

“Avoid at all costs! The worst agency I've have ever ......”

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Jan 21,2013
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By: 'Emma'
Jan 21,2013
18 people found
this helpful
Avoid at all costs! The worst agency I've have ever come across in my experience as both a tenant and landlord. On this occasion, I was the tenant. When we moved in, we arrived to a dirty flat with several features not working e.g. ...
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What agent could do to change your mind?
Too many things to list!
Attached Filesnbsp;
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By: David Hatch. Director
Sep 25, 2013
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I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Please be advised that at all times we operate in accordance with our clients instructions and all signed Tenancy Agreement documents. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatc ...

“The positive reviews on this website were a real surprise ......”

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Nov 22,2012
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By: 'Avoid'
Nov 22,2012
13 people found
this helpful
The positive reviews on this website were a real surprise to me. I have assumed that the authors have not been with Alex Neil long. I will never use them again having rented two properties with them over two years. I have a long list ...
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What agent could do to change your mind?
Been honest, fixed things in a timely fashion not charge us for things we didn't break or damage use a decent inventory company
Attached Filesnbsp;
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By: David Hatch. Director
Sep 25, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which you believe our services were provided. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...

“A couple of days after contacting Alex Neil, we were ......”

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Nov 05,2012
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By: 'Fish'
Nov 05,2012
10 people found
this helpful
A couple of days after contacting Alex Neil, we were able to find and move in to our new home in London. I did not think it was possible, but Anthony put everything together and made it happen. He accomodated all our questions (being new ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Good service. Always willing to answer questions, however simple or ......”

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Sep 17,2012
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By: 'Pippa'
Sep 17,2012
9 people found
this helpful
Good service. Always willing to answer questions, however simple or neurotic! Agency fees are quite high but to be expected from a London letting agent. In my case we were working to a very tight deadline but everything was completed on time. Would recommend them ...
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By: David Hatch. Director
Sep 24, 2013
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I am very pleased to read that after 13 years with Alex Neil, Anthony continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...

“I had a very nice experience with Alex Neil. The ......”

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Sep 07,2012
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By: 'Nitin'
Sep 07,2012
9 people found
this helpful
I had a very nice experience with Alex Neil. The water pump broke a few days before christmas and Alex Neil did their upmost best to resolve the issue in a few days. They have always been helpful and very quick in replying to my ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Never thought a big agent can be this bad, i ......”

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Aug 17,2012
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By: 'Cristina'
Aug 17,2012
10 people found
this helpful
Never thought a big agent can be this bad, i wonder how many of these beautiful comments are posted by the agent it self. Anyone see this, DO NOT rent from them, they are similar to an agent called foxton...
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By: David Hatch. Director
Sep 26, 2013
View all comments (2)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Please be advised that my staff members never publish any comments themselves as this is fully against our strict company policies and procedures, and "Sam" please note that all our company registration details are clearly available on our website. Please write to me at 146 Lower Road, London SE16 2UG, should you wish to voice any further concerns. David Hatch. Director. ...

“As a veteran tenant, I have run the gamut of ......”

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Jul 13,2012
Minithumbup
By: 'Philamena'
Jul 13,2012
9 people found
this helpful
As a veteran tenant, I have run the gamut of surly, typical estate agents - so Alex Neil were a refreshing difference. I was quite picky about the type of residence I was after, but the young man who dealt with my many requests was ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have dealt with Anthony at Alex Neil for a ......”

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Jun 20,2012
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By: 'Tim'
Jun 20,2012
13 people found
this helpful
I have dealt with Anthony at Alex Neil for a number of years as a landlord and have always found the service to be professional and proactive. I will continue to use Alex Neil going foirward....
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By: David Hatch. Director
Sep 24, 2013
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Thank you for adding your kind words, we look forward to many future dealings. David Hatch. Director ...

“I have unfortunately had many dealings with estate agents in ......”

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Jun 20,2012
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By: 'Katarina'
Jun 20,2012
13 people found
this helpful
I have unfortunately had many dealings with estate agents in the docklands area and have constantly had bad experiences. I am happy to say that Anthony Antoniou from Alex Neil Docklands branch has totally restored my faith in estate agents! He has been extremely helpful ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I bought a 2 bedroom property in wheat sheaf close in ......”

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Jun 07,2012
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By: 'Jane'
Jun 07,2012
12 people found
this helpful
I bought a 2 bedroom property in wheat sheaf close in the late 90's and lived there happily for a number of years. I was then relocated abroad for work and decided to use the agent I bought it through to rent out as they offered ...
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“I recently purchased a property in Limehouse from Alex Neil ......”

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May 22,2012
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By: 'van'
May 22,2012
8 people found
this helpful
I recently purchased a property in Limehouse from Alex Neil estate agents. Throughout the entire process in particular the sales manager Tony Sandiford was extremely helpful and professional. My experience with estate agents in the past hadnt been a positive one, so I am pleased ...
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“I have dealt with Alex Neil over a number of ......”

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May 11,2012
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By: 'One'
May 11,2012
8 people found
this helpful
I have dealt with Alex Neil over a number of years in particular the Doclands Office. They have handled my property with complete professionalism and nothing is ever too much to ask. They have always gone above and beyond their duty to make sure everything ...
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“We found this lettings company to be very professional and ......”

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May 03,2012
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By: 'Ms'
May 03,2012
8 people found
this helpful
We found this lettings company to be very professional and reliable. We were shown round various properties and would highly recommend them to anyone looking to rent a property in the Docklands area....
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“What a smashing company. I brought my flat through Alex ......”

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Mar 21,2012
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By: 'Rachel'
Mar 21,2012
11 people found
this helpful
What a smashing company. I brought my flat through Alex Neil in 2003 & I used them to sell my flat too. Tony and Jon helped me sell my flat were great; straightforward and gave good advice. The sale of my flat fell though in 2008 and testament ...
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“Me and my wife have been a tenant of Alex ......”

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Mar 13,2012
Minithumbup
By: 'bigguns'
Mar 13,2012
13 people found
this helpful
Me and my wife have been a tenant of Alex Neil Docklands office for a period of 4 years. I have always found the Docklands and property management staff very friendly and helpful. i always received a quick response and any problems were actioned promptly. Thank ...
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By: David Hatch
Sep 24, 2013
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I am pleased you have had such a great experience with my team and thank you for adding such kind words. David Hatch. Director ...

“In my experience as a Property Investor, Alex Neil have ......”

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Mar 13,2012
Minithumbup
By: 'Mr'
Mar 13,2012
11 people found
this helpful
In my experience as a Property Investor, Alex Neil have been a very professional Estate Agent on the Isle of Dogs, and I have been more than happy to continue to use their excellent and professioNal services in both the lettings and sales departments over ...
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“Never sold a property so smooth...”

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Feb 25,2012
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By: 'Happy'
Feb 25,2012
7 people found
this helpful
Never sold a property so smooth...
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“I recently rented a property in Mile End through Alex ......”

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Feb 13,2012
Minithumbup
By: 'Maria'
Feb 13,2012
8 people found
this helpful
I recently rented a property in Mile End through Alex Neil and was extremely impressed with Greg the Branch Manager, he was always professional, extremely friendly, helpful and always answers queries promptly and efficiently. I absolutely wouldn't hesitate to recommend him and therefore Alex Neil ...
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By: david.hatch@alexneil.com
Sep 24, 2013
View all comments (1)
Thank you for adding such kind words, I could not have put the last sentence better myself. Glad you had such a great experience. David Hatch. Director ...

“I would like to confirm that Vicky arranged for me ......”

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Feb 05,2012
Minithumbup
By: 'TCZAP'
Feb 05,2012
8 people found
this helpful
I would like to confirm that Vicky arranged for me to view Three property's in the area of Bow. I can only tell you that she was professional, helpful and had a great sense of pride in her work. Whilst we have not rented from ...
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By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I would have no hesitation in recommending Alex Neil. We ......”

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Feb 01,2012
Minithumbup
By: 'Julie.'
Feb 01,2012
10 people found
this helpful
I would have no hesitation in recommending Alex Neil. We have worked with Anthony for more than ten years and have found him to be very hard working, straight, and professionanal - much the best Docklands agency. I have tried, alongside Alex Neil other local ...
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“I have been a tenant for over 3 years now, they ......”

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Jan 28,2012
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By: '7year-tenant-E14'
Jan 28,2012
22 people found
this helpful
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review ...
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What agent could do to change your mind?
Have a common contract charge across all tenants else dont
Attached Filesnbsp;
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“Rudest and most unprofessional people I have ever dealt with. ......”

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Mar 22,2011
Minithumbdown
By: 'James'
Mar 22,2011
14 people found
this helpful
Rudest and most unprofessional people I have ever dealt with. Avoid at all costs. It is no surprise that individuals who work in Alex Neil work there because they cannot obtain jobs elsewhere with reputable estate agents. Have a look at their unprofessional responses to ...
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Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 1:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 1:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 11:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 1:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 4:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf and Docklands, Canary Wharf, E14