Alex Neil
Canary Wharf and Docklands, London, E14
4.8/5, 1103 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction



Property Features

Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ... show more Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.

Opening Hours
Address

Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £850,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
109 3 540 21 179 3 222 6 16 4
Areas covered
  • E14
  • Docklands
  • E16
  • Canary Wharf
  • E1W
  • Isle of Dogs
  • E6
  • Royal Docks
  • Bow
  • Hackney
  • Bethnal Green
  • Whitechapel
  • Wapping
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

“I am using Alex Neil Estate agents for the purchase ......”

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Nov 27,2013
Minithumbup
By: 'Sammy'
Nov 27,2013
2 people found
this helpful
I am using Alex Neil Estate agents for the purchase of a commercial premises in E3, and this is my first purchase through them. I have been very happy with the professional service provided by their staff. I have been dealing with Gulten, who is ...
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By: David Hatch. Director
Nov 28, 2013
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Dear Sammy B, Thank you for taking the time to add such kind words, I am pleased my staff member provided you with such good service levels. David Hatch. Director ...

“I was searching for a property in the E2 area ......”

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Nov 27,2013
Minithumbup
By: 'S'
Nov 27,2013
2 people found
this helpful
I was searching for a property in the E2 area for over three months and the most helpful Estate Agency I found was Alex Neil, Roman Road branch. I was dealing with Gulten Hocalar. I actually went sale agreed with two properties Gulten was managing. ...
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By: David Hatch. Director
Nov 28, 2013
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Dear S Colohan, Thank you for adding this comment; I am very pleased you had such a good experience with my staff member Gulten. I hope everything goes well in your new property and we look forward to many future dealings. David Hatch. Director ...

“Michael recently sold my property in Landmark building and was ......”

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Nov 27,2013
Minithumbup
By: 'Mark'
Nov 27,2013
5 people found
this helpful
Michael recently sold my property in Landmark building and was a pleasure to deal with. He is approachable at all times and offers sound advice. His market appraisal was spot on and they achieved the sales price in a short space of time. I hope ...
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By: David Hatch. Director
Nov 28, 2013
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Dear Mark Turnbull, I am very pleased to read that Michael continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I'm a buy to let buyer and Gulten is particularly ......”

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Nov 27,2013
Minithumbup
By: 'NIck'
Nov 27,2013
2 people found
this helpful
I'm a buy to let buyer and Gulten is particularly good in handling this kind of customers. I had selected 5-6 places to see which she immediately narrowed down to 3 as the others would have not been suitable for purpose. She is very well informed ...
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By: David Hatch. Director
Nov 28, 2013
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Dear Nick, Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“I'm very proud to write a review about Gulton, a ......”

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Nov 27,2013
Minithumbup
By: 'Christopher'
Nov 27,2013
1 people found
this helpful
I'm very proud to write a review about Gulton, a very nice hard working person, I believe that Alex Neal is a bigger and better company just for having her as a employee. I find Gulton always goes way beyond the call of duty to ...
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By: David Hatch. Director
Nov 28, 2013
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Dear Christopher Hodgson, Thank you for adding these kinds words. It was a real pleasure reading this comment. David Hatch. Director ...

“I purchased a property thought Alex Neil and completed over ......”

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Nov 27,2013
Minithumbup
By: 'Nick'
Nov 27,2013
1 people found
this helpful
I purchased a property thought Alex Neil and completed over the summer months. I had the pleasure of dealing with Kevin Lenon who had a genuine interest in my needs and property aspirations. He was dedicated throughout the process and has remained in contract post ...
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By: David Hatch, Director
Jan 21, 2014
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Dear Nick Brown, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Kevin. I hope everything goes well in your new property. David Hatch. Director ...

“I am very happy with the service I received from ......”

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Nov 27,2013
Minithumbup
By: 'Laura'
Nov 27,2013
9 people found
this helpful
I am very happy with the service I received from Alex Neil. When I was moving into the property the whole process was rather fast, they were always there to answer any questions that I had about the property. Similarly when I gave up my ...
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By: David Hatch. Director
Nov 27, 2013
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Thank you for adding this, I am very pleased you were happy with my staff member's services. David Hatch. Director ...

“I have just sold my property through Alex Neil on ......”

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Nov 25,2013
Minithumbup
By: 'Miss'
Nov 25,2013
3 people found
this helpful
I have just sold my property through Alex Neil on the Roman Road and I can honestly say that I received a great service from Greg and his team. The sale had a few complications, as they generally do, however the staff practically saved the ...
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By: David Hatch. Director
Nov 25, 2013
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Dear Miss Pickle, Thank you for your adding these kind words. I am very pleased Greg and his team helped assist you with your property purchase and reached a successful completion. I hope everything goes well in your New Home and we look forward to many future dealings. David Hatch. Director ...

“I've used Alex Neil for the last 2 years to purchase ......”

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Nov 23,2013
Minithumbup
By: 'Phil'
Nov 23,2013
1 people found
this helpful
I've used Alex Neil for the last 2 years to purchase properties. The guy I was working with in Canary Wharf was excellent - I bought 40 Naval Row via him-unfortunately he left the company to join Countrywide? The only other brilliant guy you have working for ...
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By: David Hatch. Director
Nov 25, 2013
View all comments (1)
Dear Mr Phil Jowett, I am very pleased to read that Kevin continues to provide our customers with sound advice and assistance. However, I am very sorry to read your further comments about your previous dealings with our Canary Wharf office. Please be assured that all Alex Neil staff members have recently completed our internal customer service programs and I strongly believe your recent dealings with Kevin have proved this staff training has taken full effect. I am personally unaware of any cor ...

“Theresa was quick to respond to any requirements at all ......”

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Nov 21,2013
Minithumbup
By: 'Hamish'
Nov 21,2013
3 people found
this helpful
Theresa was quick to respond to any requirements at all times and was very helpful in ensuring that we all have a smooth start to our tenancy....
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By: David Hatch. Director
Nov 21, 2013
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Dear Hamish, Thank you for adding this comment; I am very pleased you had such a good experience with my staff member and I hope everything goes well in your new property. David Hatch. Director ...

“I used Alex Neil to sell my home. They were ......”

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Nov 21,2013
Minithumbup
By: 'Jennifer'
Nov 21,2013
3 people found
this helpful
I used Alex Neil to sell my home. They were great gulten made it so easy and made selling my home stress free. Pic felt that I was kept in the loop at all times and I could always get in contact with gulten when ...
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By: David Hatch. Director
Nov 21, 2013
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Dear Jennifer Sanderson, I am very pleased to read that Gulten continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I recently placed an offer on a flat in Bow ......”

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Nov 20,2013
Minithumbup
By: 'Antonia'
Nov 20,2013
3 people found
this helpful
I recently placed an offer on a flat in Bow with the help of Theresa, she was by far the best agent that I've seen so far. Not only was she profoundly helpful but she made what can often be a difficult and lengthy process ...
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By: David Hatch. Director
Nov 20, 2013
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Dear Antonia, Thank you for adding this review. Theresa joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“My husband & I purchased a flat in Poplar through Michael ......”

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Nov 15,2013
Minithumbup
By: 'Rebeka'
Nov 15,2013
2 people found
this helpful
My husband & I purchased a flat in Poplar through Michael Walker at Alex Neil. We highly recommend both Michael and Alex Neil. Michael was able to find us a property quickly, never wasted our time showing us flats that we would not be interested in ...
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By: David Hatch. Director
Nov 18, 2013
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Dear Rebeka and Carlo, Thank you for adding this comment; I am very pleased you had such a good experience with my staff member Michael. I hope everything goes well in your new property. David Hatch. Director ...

“We have contacted Alex Neil Estate Agents about a property ......”

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Nov 13,2013
Minithumbup
By: 'Michalis'
Nov 13,2013
8 people found
this helpful
We have contacted Alex Neil Estate Agents about a property in Canary Wharf. Mr Antoniou was appointed as responsible for the viewing. He was very professional and kind and handled all the procedure from viewing to signing the contract in a professional and timely manner. ...
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By: David Hatch. Director
Nov 13, 2013
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Thank you for taking the time to add this review. I am very pleased you had such a great experience with Anthony and our Property Management team. We look forward to providing you with our company services again in the future. David Hatch. Director ...

“Alex Neil provides very professional property management service. All reported ......”

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Nov 08,2013
Minithumbup
By: 'JIAN'
Nov 08,2013
3 people found
this helpful
Alex Neil provides very professional property management service. All reported issues and queries are deal with swiftly. Will recommend for others....
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By: David Hatch. Director
Nov 08, 2013
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Thank you for adding this comment, I am very pleased you enjoyed our services. David Hatch. Director ...

“Rented a flat in West India Quary. Love the character ......”

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Oct 31,2013
Minithumbup
By: 'Kessier'
Oct 31,2013
2 people found
this helpful
Rented a flat in West India Quary. Love the character of the beams and wonky floors. Settled now for 2 months. Love this flat. Thanks for helping me find it....
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By: David Hatch. Director
Oct 31, 2013
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Thank you for adding this review, I am pleased you enjoy your property and we look forward to many future dealings. David Hatch ...

“Walked into the Canary Wharf office and explained what type ......”

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Oct 31,2013
Minithumbup
By: 'chris'
Oct 31,2013
4 people found
this helpful
Walked into the Canary Wharf office and explained what type of property i wanted to rent. Lucy showed me a stunning flat on the river that was ideal. She then arranged for my other half to view it just two hours later. i made an ...
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By: David Hatch. Director
Oct 31, 2013
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Thank you for adding this comment, I am very pleased you had such a smooth process and Lucy continues to offer our customers such a great experience. David Hatch. Director ...

“Absolutely fabulous, such a lovely girl. Was so helpful with ......”

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Oct 31,2013
Minithumbup
By: 'Elva'
Oct 31,2013
4 people found
this helpful
Absolutely fabulous, such a lovely girl. Was so helpful with our questions, and there were a lot as we are not originally from Britain! Helped to find us a gorgeous house. So pleased. Keep up the good work, your a little star!...
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By: David Hatch. Director
Oct 31, 2013
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What a lovely comment, I am pleased you had such great service. Thank you for adding this review. David Hatch. Director ...

“Found a great period conversion on the internet for rent, ......”

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Oct 30,2013
Minithumbup
By: 'Alex'
Oct 30,2013
4 people found
this helpful
Found a great period conversion on the internet for rent, called Alex Neil and arranged a viewing with Lucy. Two weeks later, moved in and we are now very comfortable and settled in. Great service, very simple and quick. Thanks for your help....
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By: David Hatch. Director
Oct 31, 2013
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Thank you for adding this, I am pleased you had such a great experience and we look forward to many future dealings. Enjoy your property! David Hatch. Director ...

“I recently rented a property in Canary Wharf with Lucy ......”

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Oct 25,2013
Minithumbup
By: 'Natalya'
Oct 25,2013
5 people found
this helpful
I recently rented a property in Canary Wharf with Lucy at Alex Neil. Was very straightforward and moved quickly. Thanks for your help...
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By: David Hatch. Director
Oct 28, 2013
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Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“I rented through Alex Neil for two years finding them ......”

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Oct 25,2013
Minithumbup
By: 'Olly'
Oct 25,2013
0 people found
this helpful
I rented through Alex Neil for two years finding them to be quick to respond to property maintenance requests and easy to deal with in general....
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By: David Hatch. Director
Oct 28, 2013
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Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“I have been using Alex Neil for numerous years and ......”

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Oct 24,2013
Minithumbup
By: 'AB'
Oct 24,2013
4 people found
this helpful
I have been using Alex Neil for numerous years and have never had any problems. Over the last couple of months however i encountered a 'difficult tenant', he was so awful that i just couldn't wait to get him out. All of my other tenants ...
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By: David Hatch. Director
Oct 28, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“We have dealt with Alex Neil for many years in ......”

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Oct 24,2013
Minithumbup
By: 'Sean'
Oct 24,2013
0 people found
this helpful
We have dealt with Alex Neil for many years in terms of managing our property, and have always found them a friendly and helpful team, responding quickly and effectively to any issues that may have arisen. A special mention to Gulten Hocalar, who has been ...
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By: David Hatch. Director
Oct 28, 2013
View all comments (1)
Gulten joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I have been a tenant with Alex Neil for 5 years. ......”

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Oct 23,2013
Minithumbup
By: 'sjm'
Oct 23,2013
2 people found
this helpful
I have been a tenant with Alex Neil for 5 years. Really delighted with the service I have received from the team there...any time I had a question or issue with the property, it was resolved very quickly. I would recommend their lettings team to ...
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By: David Hatch. Director
Oct 28, 2013
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Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“Alex Neil managed a property I was a tenant in ......”

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Oct 23,2013
Minithumbup
By: 'Nick'
Oct 23,2013
0 people found
this helpful
Alex Neil managed a property I was a tenant in for 2 years. I always found them to be responsive to any issues that I had and these were always dealt with quickly. I would certainly recommend them to a prospective tenant....
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By: David Hatch. Director
Oct 28, 2013
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Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. ...

“I recently purchased a property which was a buy to ......”

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Oct 23,2013
Minithumbup
By: 'Mrs'
Oct 23,2013
0 people found
this helpful
I recently purchased a property which was a buy to let. I was very nervous as I have never let a property before. However the service provided by Theresa at Alex Neil was outstanding from beginning right up until my tenents moved in. Theresa kept ...
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By: David Hatch. Director
Oct 28, 2013
View all comments (1)
I am very pleased to read that Theresa continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“We purchased our poperty last June and the dream was ......”

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Oct 22,2013
Minithumbup
By: 'Andrew'
Oct 22,2013
2 people found
this helpful
We purchased our poperty last June and the dream was put on hold whilst solicitors, agents, vendors and buyers weaved thier greedy web and made the whole thing a bloody nightmare. Alex Neill were the exception to this and could not have been more helpful. ...
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By: David Hatch. Director
Oct 23, 2013
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Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. ...

“Always helpful, available and resourceful in progressing the transaction. As ......”

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Oct 20,2013
Minithumbup
By: 'Paul'
Oct 20,2013
1 people found
this helpful
Always helpful, available and resourceful in progressing the transaction. As a buyer, they helped me interface well with the seller and handle the middle men to keep momentum up and resolve queries. A very fair and transaparent approach....
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By: David Hatch, Director
Oct 23, 2013
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Thank you for adding these kind words. We look forward to many future dealings. ...

“I have been dealing with Anthony Antoniou and Trudie Cole ......”

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Oct 17,2013
Minithumbup
By: 'Dr.S.Rahi'
Oct 17,2013
7 people found
this helpful
I have been dealing with Anthony Antoniou and Trudie Cole for more than 10 years.They have always been exceptionally reliable and very professional.They have always kept my needs as a landlord central to what they do.They carry out thorough check of prospective tenants ...
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By: David Hatch, Director
Oct 23, 2013
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Anthony and Trudie have been with the company for a combined 28 years and I am really pleased they continue to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“Anthony is a very honest, friendly and professional individual. I ......”

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Oct 17,2013
Minithumbup
By: 'Aimara'
Oct 17,2013
6 people found
this helpful
Anthony is a very honest, friendly and professional individual. I was amazed at this knowledge and expertise within the lettings niche and put me up to speed as to what I should be looking for with regards to renting in London. Anthony is a credit ...
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By: David Hatch. Director
Oct 17, 2013
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I am very pleased to read that Anthony continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...
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Staff picture Maciej
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman

Awards won by Alex Neil, London E14 8JT



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