Alex Neil
Canary Wharf and Docklands, London, E14
4.8/5, 1103 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction

Property Features

Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ... show more Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.

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Latest Reviews

View all Reviews 1103
19th Oct 2023
reviewed by 'Prakash'
“I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’......”
29th Dec 2022
reviewed by 'Gian'
“I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service ......”
5th Oct 2022
reviewed by 'Sandra'
“Great experience from selling our flat through Georgia and the team at Alex Neil, Canary Wharf. Negotiated a good deal ......”
27th Sep 2022
reviewed by 'youheng'
“Really nice agent. Armantas Put a lot of efforts and help me to communicate with landlord. I really appreciate it....”
22nd Sep 2022
reviewed by 'Maharaja Palanivel'
“Excellent support and service from agent Mr.Armantas Mickus helping us promptly find the right property to rent with a ......”
16th Sep 2022
reviewed by 'Themis Papathanasiou'
“I dealt with Kyra Ceesay after I secured my property. She was very helpful during the process, making sure I ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £850,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
109 3 540 21 179 3 222 6 16 4
Areas covered
  • E14
  • Docklands
  • E16
  • Canary Wharf
  • E1W
  • Isle of Dogs
  • E6
  • Royal Docks
  • Bow
  • Hackney
  • Bethnal Green
  • Whitechapel
  • Wapping
  • Shoreditch
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
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Latest Properties
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“Michael recently sold my property and was a pleasure to ......”

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Feb 19,2014
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By: 'Matt'
Feb 19,2014
1 people found
this helpful
Michael recently sold my property and was a pleasure to deal with throughout the process. He was always happy to talk on the phone and his valuation was accurate. Thank you Michael for making the sales process stress free....
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By: David Hatch. Director
Feb 20, 2014
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Dear Matt, Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“From the first moment I spoke to Kevin on the ......”

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Feb 18,2014
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By: 'Giorge'
Feb 18,2014
1 people found
this helpful
From the first moment I spoke to Kevin on the phone I knew he would be great to help us find a property in the madness of London. Not only was he honest when I asked questions about the property but he was efficient without ...
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By: David Hatch. Director
Feb 19, 2014
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Dear Giorge, I am very pleased to read that Kevin continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Patter months of searching - I registered with Alex Neil ......”

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Feb 17,2014
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By: 'Monica'
Feb 17,2014
0 people found
this helpful
Patter months of searching - I registered with Alex Neil within 2 days I found myself viewing 3 properties and offering - 6 weeks down the line I now live in my new home- Gulten was fantastic helpful efficient informative passionate about her job and this really does ...
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By: David Hatch. Director
Feb 17, 2014
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Dear Monica, Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“I have had a fantastic experience with Alex Neil from ......”

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Feb 17,2014
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By: 'Keeley'
Feb 17,2014
0 people found
this helpful
I have had a fantastic experience with Alex Neil from the valuation to the actual sale of my property then completion Gulten made everything seem so simple. I would recommended Alex Neil and believe Gulten is a tru asset to the company...
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By: David Hatch. Director
Feb 17, 2014
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Dear Keeley, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch, Director ...

“I have just rented a property through Alex Neil (moved ......”

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Feb 17,2014
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By: 'Gillian'
Feb 17,2014
7 people found
this helpful
I have just rented a property through Alex Neil (moved in this weekend) and I couldn't be happier. Anthony is excellent!!! He is extrememly helpful, re-assuring and possibly the best estate agent EVER! Even after I've moved in I keep hasseling him with things and ...
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By: David Hatch. Director
Feb 17, 2014
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Dear Gillian, I am very pleased to read that after 14 years with Alex Neil, Anthony continues to provide our customers with sound advice and assistance. Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director. ...

“I visited Lucy in her office on the Westferry Rd ......”

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Feb 17,2014
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By: 'Anna'
Feb 17,2014
5 people found
this helpful
I visited Lucy in her office on the Westferry Rd and she showed me some apartments on her computer. I liked a couple of them so we booked in appointment for the next day. I really loved on of them as it was on the ...
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By: David Hatch. Director
Feb 17, 2014
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Dear Anna, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Lucy. I hope everything goes well in your new property. David Hatch. Director ...

“As a first time buyer, I was nervous about making ......”

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Feb 15,2014
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By: 'lucyj'
Feb 15,2014
1 people found
this helpful
As a first time buyer, I was nervous about making such a big decision in choosing a property to buy. I had been to a few agencies, and came across Kevin at Alex Neil through popping in to the shop. I found Kevin's down to ...
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By: David Hatch. Director
Feb 28, 2014
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Dear Lucyj, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“Anthony showed me an initial property (that I had requested ......”

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Feb 13,2014
Minithumbup
By: 'Erin'
Feb 13,2014
6 people found
this helpful
Anthony showed me an initial property (that I had requested to see) which didn't turn out to be what I was looking for. He asked me what I was and new immediately of a property that was perfect for me. Job done. Communicating with him ...
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By: David Hatch. Director
Feb 13, 2014
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Dear Erin, After 14 years with Alex Neil, I am very pleased to read that Anthony continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“Having dealt with many letting agents in London I can ......”

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Feb 11,2014
Minithumbup
By: 'Matt85'
Feb 11,2014
2 people found
this helpful
Having dealt with many letting agents in London I can confidently say that Alex Neil are excellent. They are always incredibly fast and helpful with communication, professional and polite....
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By: David Hatch. Director
Feb 12, 2014
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Dear Matt85, Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“Kevin was superb throughout the entire process. I found him ......”

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Feb 11,2014
Minithumbup
By: 'C.Batten'
Feb 11,2014
1 people found
this helpful
Kevin was superb throughout the entire process. I found him to be straight forward and honest; always willing to put himself out to ensure that I could undertake the necessary inspections. I will certainly be instructing him to sell the property when the time is ...
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By: David Hatch. Director
Feb 12, 2014
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Dear C. Batten, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Kevin. I hope everything goes well in your new property. David Hatch. Director ...

“I viewed two properties through Alex Neil, one last summer ......”

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Feb 10,2014
Minithumbup
By: 'Pete'
Feb 10,2014
1 people found
this helpful
I viewed two properties through Alex Neil, one last summer and another more recently that I am now in the process of buying. In both cases the negotiator was Kevin. My first impression of Kevin was that he was polite, friendly, not pushy and very ...
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By: David Hatch. Director
Feb 10, 2014
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Dear Pete, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Kevin. We look forward to many future dealings. David Hatch. Director ...

“Mr Lennon has all the qualities you want in your ......”

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Feb 10,2014
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By: 'JM'
Feb 10,2014
1 people found
this helpful
Mr Lennon has all the qualities you want in your estate agent. He was polite, realistic, sympathetic, straightforward, efficient. I'm very pleased to have done business with him....
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By: David Hatch. Director
Feb 10, 2014
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Dear JM Forell, I am very pleased to read that Kevin continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“Am delighted to have finally, after a long and involved ......”

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Feb 10,2014
Minithumbup
By: 'vicky'
Feb 10,2014
1 people found
this helpful
Am delighted to have finally, after a long and involved process, exchanged on a flat. Throughout Michael has been utterly professional, patient, courteous and helpful. He answered my questions promptly, and did his best to push the sale forwards through a number of obstacles. I'm ...
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By: David Hatch. Director
Feb 10, 2014
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Dear Vicky, I am very pleased to read that Michael continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“We just completed on a property which we bought through ......”

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Feb 08,2014
Minithumbup
By: 'Alison'
Feb 08,2014
1 people found
this helpful
We just completed on a property which we bought through Gulten at Alex Neil. The service she provided was outstanding. We had a few hiccups during the property but Gulten was not afraid of going the extra mile and calling managing agents and chasing the ...
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By: David Hatch. Director
Feb 10, 2014
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Dear Alison, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“I have found Alex Neil to be a professional and ......”

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Feb 07,2014
Minithumbup
By: 'Ringo'
Feb 07,2014
1 people found
this helpful
I have found Alex Neil to be a professional and organised estate agent. Gratitude to Gulten needs to be given for the way she has managed the whole process of marketing and communicating throughout this. Thanks David...
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By: David Hatch. Director
Feb 07, 2014
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Dear Ringo, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Gulten. We look forward to many future dealings. David Hatch. Director ...

“After months of searching for my first home I finally ......”

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Feb 06,2014
Minithumbup
By: 'Frank'
Feb 06,2014
1 people found
this helpful
After months of searching for my first home I finally found my ideal home. Gulten was fantastic very informative and was ready to help every step of the way. A true asset to the company and a massive help if you do not know what ...
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By: David Hatch. Director
Feb 17, 2014
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Dear Frank Thomas, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Gulten. I hope everything goes well in your new property. David Hatch. Director ...

“Excellent service. Everything went according to the recommendations and in ......”

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Feb 06,2014
Minithumbup
By: 'Pedro'
Feb 06,2014
7 people found
this helpful
Excellent service. Everything went according to the recommendations and in the time advised. The best part was that everything was done on-line, it made life a lot easier. Anthony Antoniou gave us a great service along the whole process....
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By: David Hatch. Director
Feb 06, 2014
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Dear Pedro Gomez, After 14 years with Alex Neil, I am very pleased to read that Anthony continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“6 months searching for the ideal property found it through Alex ......”

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Feb 05,2014
Minithumbup
By: 'Grant'
Feb 05,2014
1 people found
this helpful
6 months searching for the ideal property found it through Alex Neil Gulten was fantastic pused through the sale in 6 weeks! Brill agency...
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By: David Hatch. Director
Feb 05, 2014
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Dear Grant, Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“Myself and my girlfriend recently found a flat with Lucy ......”

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Feb 04,2014
Minithumbup
By: 'Davide'
Feb 04,2014
4 people found
this helpful
Myself and my girlfriend recently found a flat with Lucy at Alex Neil. Lucy was really helpful with all of our questions and helping us through the whole process. Thanks....
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By: David Hatch. Director
Feb 04, 2014
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Dear Davide, Thank you for adding this comment; I am very pleased you had a good experience with my staff. I hope everything goes well in your new property. David Hatch. Director ...

“I bought a flat through Tyler from Alex Neil, I ......”

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Feb 04,2014
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By: 'Alex'
Feb 04,2014
2 people found
this helpful
I bought a flat through Tyler from Alex Neil, I found him to be very helpful throughout the process. His persistence ensured the completion of the sale which I am very grateful for. He was a breath of fresh air in comparison to some of ...
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By: David Hatch. Director
Feb 05, 2014
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Dear Alex, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Tyler. I hope everything goes well in your new property. David Hatch. Director ...

“Tyler was very professional and helpful when it came to ......”

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Feb 04,2014
Minithumbup
By: 'JT'
Feb 04,2014
1 people found
this helpful
Tyler was very professional and helpful when it came to selling my property. He gave me some very helpful tips and he knew about the local area very well which helped the prospective buyers.. My wife and myself would not hesitate to recommend Alex Neill ...
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By: David Hatch. Director
Feb 04, 2014
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Dear JT, I am very pleased to read that Tyler continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“As a nervous first time buyer, I really appreciate the ......”

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Feb 04,2014
Minithumbup
By: 'MR'
Feb 04,2014
2 people found
this helpful
As a nervous first time buyer, I really appreciate the service offered to me by Alex Neil. Tyler Lowther walked me through the process and helped me find the right property for me. I would recommend Alex Neil to anyone looking to buy a property....
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By: David Hatch. Director
Feb 04, 2014
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Dear MR, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Tyler. I hope everything goes well in your new property. David Hatch. Director ...

“I used Alex Neil to sell my property. I could ......”

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Feb 04,2014
Minithumbup
By: 'Ash'
Feb 04,2014
1 people found
this helpful
I used Alex Neil to sell my property. I could tell from the off set that they were professional and committed as I felt at ease from the valuation. Gulten has been a true star throughout it all. She found me a cash buyer within ...
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By: David Hatch. Director
Feb 04, 2014
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Dear Ash, I am very pleased to read that Gulten continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“After deciding to move properties Theresa Anderson was the second ......”

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Feb 04,2014
Minithumbup
By: 'E3resident'
Feb 04,2014
1 people found
this helpful
After deciding to move properties Theresa Anderson was the second agent we spoke to. She quickly sorted a viewing and we ended up moving into this property, only the second we viewed. She was speedy, professional and helpful with all questions and queries we had. ...
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By: David Hatch. Director
Feb 04, 2014
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Dear E3 Resident, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Theresa. I hope everything goes well in your new property. David Hatch. Director ...

“I have to say that Gulten restored my faith in ......”

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Feb 01,2014
Minithumbup
By: 'Tia'
Feb 01,2014
2 people found
this helpful
I have to say that Gulten restored my faith in estate agents. After dealing with many agents that I feel do things very unfairly- I registered with Alex Neil and have never looked back since. Gulten has been a fantastic help in building my portfolio ...
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By: David Hatch. Director
Feb 04, 2014
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Dear Tia, I am very pleased to read that Gulten continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“We viewed a property in Narrow Street E14 and fell ......”

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Jan 31,2014
Minithumbup
By: 'Maddie'
Jan 31,2014
3 people found
this helpful
We viewed a property in Narrow Street E14 and fell in love. The next day Lucy spoke with the landlord in Hong Kong and secured the property for us. We had many questions and the referncing process took long time but Lucy was very helpful ...
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By: David Hatch, Director
Feb 04, 2014
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Dear Maddie, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Lucy. I hope everything goes well in your new property. David Hatch. Director ...

“We were deeply disappointed with the services provided by Alex ......”

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Jan 31,2014
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By: 'Anonymous'
Jan 31,2014
4 people found
this helpful
We were deeply disappointed with the services provided by Alex Neil. Firstly, the estate agent lied at the viewing by saying that the rent will pay for the landlord's mother's care home costs, when we later found out that this was not the case after ...
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What agent could do to change your mind?
We feel that in the future, Alex Neil, should adopt a more professional approach in the ways in which they handle customers and provide their services. In our case, the way in which guarantor checks were dealt with was absolutely shocking. Realistic deadlines should be set for when guarantors are required to provide information. Without prior provision of deadlines, it is highly unprofessional for Alex Neil to threaten to put the property back on the market.
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By: David Hatch. Director
Feb 05, 2014
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Dear Anonymous, I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...

“This review is for Anthony Antonio specifically as our key ......”

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Jan 27,2014
Minithumbup
By: 'Mike'
Jan 27,2014
11 people found
this helpful
This review is for Anthony Antonio specifically as our key interlocutor into Alex Neil Estate Agents. We have known Anthony for many years now and he has been a constant source of reassurance when dealing with professional matters concerning our docklands let. His common sense ...
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By: David Hatch. Director
Jan 27, 2014
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Dear Mike, Thank you for adding these kinds words. It was a real pleasure reading about the services Anthony continues to provide you. We look forward to many future dealings. David Hatch. Director. ...

“Anthony has been handling the letting of my properties in ......”

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Jan 27,2014
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By: 'alexTai'
Jan 27,2014
11 people found
this helpful
Anthony has been handling the letting of my properties in the Isle of Dogs for some 15 years. He is always reliable to find me first class tenants....
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By: David Hatch. Director
Jan 27, 2014
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Dear alexTai, I am very pleased to read that Anthony continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“We buy, sell and rent our properties in Dockland through ......”

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Jan 26,2014
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By: 'Senka'
Jan 26,2014
10 people found
this helpful
We buy, sell and rent our properties in Dockland through Alex Neil agency for the last 15 years. Anthony Antoniou is always our first contact and we trust his suggestions and follow his advise without any doubts for many years. His exceptional knowledge in letting market ...
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By: David Hatch, Director
Jan 27, 2014
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Dear Senka, After 14 years with Alex Neil, I am very pleased to read that Anthony continues to provide our customers with sound advice and assistance. Thank you for adding these very kind words and we look forward to many future dealings. David Hatch. Director. ...
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman

Awards won by Alex Neil, London E14 8JT



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