Alex Neil
4.8/5, 2990 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
351 13 1322 55 475 11 669 9 68 17
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awful!!!! If we could give 0 stars we would! ......”

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Jan 20,2024
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Rebecca
Matteo
By: 'Natasha'
Jan 20,2024
2 people found
this helpful
Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord!!!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would ...
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By: Alex Neil
Jan 22, 2024
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Dear Natasha, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents ...

“Amazing and hassle free property management experience...”

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Oct 19,2023
Minithumbup
Sufaida
By: 'Prakash'
Oct 19,2023
1 people found
this helpful
I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’ve dealt with, her willingness to solve issues in a timely manner and fantastic communication skills has made my leasing period very easy....
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By: Alex Neil
Oct 20, 2023
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Dear Prakash, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tom Ashby...”

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Sep 28,2023
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By: 'Dr'
Sep 28,2023
1 people found
this helpful
Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a result chose AlexNeil from the agents whom I had contacted. Throughout the (tortuous) sale process Tom was constantly helpful and supportive and maintained close contacts ...
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By: Alex Neil
Sep 29, 2023
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Dear Dr Priestman, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents ...

“Selling in Bethnal Green...”

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Sep 12,2023
Minithumbup
By: 'Michele'
Sep 12,2023
0 people found
this helpful
All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been clear about the process and sympathetic to my requirements. He has taken a realistic approach and his advice has ensured that there have been a ...
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By: Alex Neil
Sep 12, 2023
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Dear Michelle, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves. Best regards, Alex Neil Estate Agents ...

“Outstanding service...”

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Dec 29,2022
Minithumbup
Matteo
By: 'Gian'
Dec 29,2022
0 people found
this helpful
I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service but this year I'm extremely satisfy in particular with Mr. Matteo Congedo and with Mr. Scott Little. They did an outstanding work. Scott managed to ...
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“OMG, it has been my worst move-in experience ......”

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Dec 23,2022
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By: 'soykan suicmez'
Dec 23,2022
2 people found
this helpful
OMG, it has been my worst move-in experience so far. They were so lovely and friendly until we signed the tenancy agreement. We moved into the house and the house has lots of problems such as electricity, heating, washing machine etc. problems. It's been 22 days ...
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“Very helpful in securing our property. Went t......”

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Nov 10,2022
Minithumbup
By: 'Mark Taylor'
Nov 10,2022
0 people found
this helpful
Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call updates when we had submitted our offer to quick email replies to our questions - fantastic!...
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“The smoothest tenancy transaction I have been......”

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Nov 10,2022
Minithumbup
By: 'Soykan'
Nov 10,2022
0 people found
this helpful
The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence. Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as ...
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“I dealt with Armantas Mickus for a rental pro......”

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Nov 08,2022
Minithumbup
By: 'Sanchita'
Nov 08,2022
0 people found
this helpful
I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us get the property by making our case stronger. He was quite responsive to the queries and helped where he could. I would recommend him highly ...
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“Very professional and responsive service!...”

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Nov 07,2022
Minithumbup
By: 'Linda'
Nov 07,2022
0 people found
this helpful
Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right about his estimate. Will use Alex Neil again!...
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“Great experience from start to completion...”

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Oct 05,2022
Minithumbup
Georgia
By: 'Sandra'
Oct 05,2022
1 people found
this helpful
Great experience from selling our flat through Georgia and the team at Alex Neil, Canary Wharf. Negotiated a good deal for us achieving the asking price and then managed the whole process efficiently. It was a straightforward transaction in the end which went through in ...
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By: Alex Neil Estate Agents
Oct 05, 2022
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Dear Sandra, Thank you for taking the time to leave this review of your experience. We were pleased to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Calli was absolutely amazing! She was timely,......”

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Oct 03,2022
Minithumbup
Calli
By: 'Sarah'
Oct 03,2022
1 people found
this helpful
Calli was absolutely amazing! She was timely, replied to all emails quickly and was both friendly and professional. She also understood my needs and booked a number of viewings quickly and Efficiently around my work hours. ☺️...
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By: Alex Neil Estate Agents
Oct 03, 2022
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Dear Sarah. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Rakeem has been very helpful throughout the e......”

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Oct 01,2022
Minithumbup
By: 'Rita&Marco'
Oct 01,2022
1 people found
this helpful
Rakeem has been very helpful throughout the entire process of purchasing our first home. Communication has been excellent, always in touch and ready to help with any questions. We will definitely use Alex Neil in the future!...
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By: Alex Neil Estate Agents
Oct 01, 2022
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Dear Rita & Marco, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Such a great experience with these guys. Tom ......”

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Sep 28,2022
Minithumbup
By: 'Katy C'
Sep 28,2022
1 people found
this helpful
Such a great experience with these guys. Tom who valued my property was informative and professional and kept me informed throughout the whole sale. Calli and Abdalla conducting the viewers were also fantastic. At first I was a sceptical about the international marketing and if ...
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By: Alex Neil Estate Agents
Sep 28, 2022
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Dear Katy, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Really nice agent....”

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Sep 27,2022
Minithumbup
By: 'youheng'
Sep 27,2022
2 people found
this helpful
Really nice agent. Armantas Put a lot of efforts and help me to communicate with landlord. I really appreciate it....
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By: Alex Neil
Sep 28, 2022
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Dear Youheng, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Jack was helpful, friendly and done a good jo......”

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Sep 27,2022
Minithumbup
By: 'Sophie'
Sep 27,2022
1 people found
this helpful
Jack was helpful, friendly and done a good job showing us around the property. Would highly recommend the service from him and the company...
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By: Alex Neil Estate Agents
Sep 27, 2022
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Dear Sophie, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents ...

“Lettings - Mr.Armantas Mickus...”

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Sep 22,2022
Minithumbup
By: 'Maharaja Palanivel'
Sep 22,2022
2 people found
this helpful
Excellent support and service from agent Mr.Armantas Mickus helping us promptly find the right property to rent with a very short notice. Great professionalism shown during viewings. Highly recommended....
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By: Alex Neil Estate Agents
Sep 22, 2022
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Dear Maharaja. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Kirstin was absolutely incredible - from star......”

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Sep 19,2022
Minithumbup
By: 'Elena & Nicolae A'
Sep 19,2022
1 people found
this helpful
Kirstin was absolutely incredible - from start to finish, she was clear, responsive, and organised. Even in a challenging situation for us, she gave us confidence that we’d get to the finish line, by personally looking to resolve problems, chase answers and sometimes just ...
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By: Alex Neil Estate Agents
Sep 20, 2022
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Dear Elena & Nicolae, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Kirstin has been incredibly friendly and easi......”

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Sep 16,2022
Minithumbup
By: 'Jack'
Sep 16,2022
1 people found
this helpful
Kirstin has been incredibly friendly and easily contactable throughout the moving in process. She has clearly communicated to me all the useful things to know about the property that I have been looking at and what sort of tenant the Landlord has been looking for. ...
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By: Alex Neil Estate Agents
Sep 16, 2022
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Dear Jack, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I dealt with Kyra Ceesay after I secured my p......”

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Sep 16,2022
Minithumbup
By: 'Themis Papathanasiou'
Sep 16,2022
1 people found
this helpful
I dealt with Kyra Ceesay after I secured my property. She was very helpful during the process, making sure I don't have any questions before my move-in date. She was always available to take my calls or reply to my emails and I'm very satisfied ...
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By: Alex Neil Estate Agents
Sep 16, 2022
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Dear Themis, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very professional, efficient and always helpf......”

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Sep 15,2022
Minithumbup
By: 'Rossella'
Sep 15,2022
2 people found
this helpful
Very professional, efficient and always helpful and kind. Mr Scott Little assisted me with my property requirements and I am really pleased with his services. Great!!!...
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By: Alex Neil Estate Agents
Sep 15, 2022
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Dear Rossella. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Armantas Mickus...”

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Sep 13,2022
Minithumbup
By: 'Reda'
Sep 13,2022
3 people found
this helpful
Armantas is very friendly and cares about the people he works with. Answered all my questions always picks up his phone doesn't matter what time it is. Had a wonderful experience with him and hope others will too. Again thank you so much Armantas will ...
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By: Alex Neil Estate Agents
Sep 13, 2022
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Dear Reda, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Best agent...”

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Sep 12,2022
Minithumbup
By: 'Francesca'
Sep 12,2022
1 people found
this helpful
my experience with Kirstin was one of the best one that i have got, she is an amazing agent, she helps us out to find the perfect flat to allow us finally to move in just me and my partner. Thanks to her we have ...
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By: Alex Neil Estate Agents
Sep 13, 2022
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Dear Francesca. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“It's the second time I rent out my flat with ......”

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Sep 09,2022
Minithumbup
Matteo
By: 'Lorenzo'
Sep 09,2022
0 people found
this helpful
It's the second time I rent out my flat with the precious help of Alex Neil - Rotherite and Bermondsey. In both cases they've been extremely fast in finding new tenants and in this last instance they over-delivered on my expectations and requests. Strongly recommended!...
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By: Alex Neil
Sep 09, 2022
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Dear Lorenzo, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Great guy who knows what to show you!...”

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Aug 31,2022
Minithumbup
By: 'Tanya'
Aug 31,2022
3 people found
this helpful
I am currently working with Armantas and I am sure he will help me find the right property because he really listens to people's needs/preferences and shows you only relevant flats. He is always smiley and friendly which makes the fight for properties in ...
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By: Alex Neil Estate Agents
Sep 02, 2022
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Dear Tanya. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful and friendly...”

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Aug 24,2022
Minithumbup
By: 'John'
Aug 24,2022
0 people found
this helpful
Extremely helpful and friendly throughout the process. Has gone out of her way to accommodate our situation, managing the communication between us and the landlord professionally and efficiently...
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By: Alex Neil Estate Agents
Aug 25, 2022
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Dear John. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Quick, easy and efficient!...”

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Aug 22,2022
Minithumbup
By: 'Andrew Anastasiou'
Aug 22,2022
1 people found
this helpful
Quick, easy and efficient! Maria and the team at Alex Neil have yet again delivered another excellent service. This is the second property Alex Neil has sold on my behalf in days! Highly recommended....
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By: Alex Neil Estate Agents
Aug 23, 2022
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Dear Andrew. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Special thanks to Kirstin for her support in ......”

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Aug 20,2022
Minithumbup
By: 'Duhan Y.'
Aug 20,2022
1 people found
this helpful
Special thanks to Kirstin for her support in securing a flat in such a competitive letting market in the season. Kirstin was so quick in the process and responsive to all our queries. We recommend working with Alex Neil....
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By: Alex Neil Estate Agents
Aug 22, 2022
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Dear Duhan. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Scott & Armantas customer care is outstanding......”

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Aug 15,2022
Minithumbup
By: 'Sean'
Aug 15,2022
2 people found
this helpful
Scott & Armantas customer care is outstanding. Armantas is easily one of the best we have seen and dealt with, his communication is clear & upfront. He is very detailed in showing us the places we view, he really thinks about us rather than just being there ...
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By: Alex Neil Estate Agents
Aug 15, 2022
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Dear Sean, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“I had a great experience working with Armanta......”

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Aug 15,2022
Minithumbup
By: 'Armantas Mickus'
Aug 15,2022
1 people found
this helpful
I had a great experience working with Armantas Mickus. He was very friendly and straightforward to me in terms of what I had to do in order to secure the property. He helped me throughout the process. I definitely recommend Armantas to other prospective tenants ...
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By: Alex Neil Estate Agents
Aug 16, 2022
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We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents ...

Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman

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