96% sales valuation accuracy
97% sales fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ...
show more
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.
Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.
Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".
Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Latest Reviews
View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
19th Oct 2023
reviewed by 'Prakash'
28th Sep 2023
reviewed by 'Dr'
12th Sep 2023
reviewed by 'Michele'
29th Dec 2022
reviewed by 'Gian'
23rd Dec 2022
reviewed by 'soykan suicmez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £32,900 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
for Sale 140
Nov 28,2021
Nov 28,2021
1
people found
this helpful
this helpful
Thanks to Augusta as she helped us in finding a very nice flat exactly how we wanted!!! As well as Georgia for helping throughout the process....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29, 2021
View all comments
(1)
Dear Camelia,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 28,2021
Nov 28,2021
2
people found
this helpful
this helpful
Thanks to Augusta for being so good and professional in her job!!!you're a star!!! i will recommend to everyone your agency!!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29, 2021
View all comments
(1)
Dear Mihaela,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 26,2021
Nov 26,2021
1
people found
this helpful
this helpful
Had the pleasure of using Alex Neil to sell my property, from start to finish it was a delight. Matteo initially did the valuation the outcome of which I was delighted with. Kirstin & Sara worked together to hold a successful open day and my property ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29, 2021
View all comments
(1)
Dear Abu,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 25,2021
Nov 25,2021
1
people found
this helpful
this helpful
As a first time buyer the process of purchasing a property was intimidating but calli and katie from Alex Neil Estate Agents were exceptional and reassuring. They helped me understand the process. I am now living in my dream home,and I have Alex Neil ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2021
View all comments
(1)
Dear Mark.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
2
people found
this helpful
this helpful
More stars if it was possible! We achieved a quick sale but the conveyancing dragged on. Kirstin always returned calls promptly and kept us informed.
Her response was understanding, friendly, but always professional. Just the agent you want....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2021
View all comments
(1)
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
Katie has been incredibly helpful from the start of our viewing to the end. She's been a pleasure to work with and has kept us feeling she has our best interests at heart as well as the vendors, which has been a breath of fresh ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2021
View all comments
(1)
Dear Bernice & Stella,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
I purchased a property and had a lot of support from Augusta. She was very helpful and she really did make a difference as my solicitor wasn't on the ball and it was only thanks to her that we were able to progress and she ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24, 2021
View all comments
(1)
Dear Federica.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
0
people found
this helpful
this helpful
First of all i want to thank Calli for all the effort she put in helping me. Everytime i called her, emailed or meet her ob viewings she always been fantastic, reliable and professional.
Unfortunately my partener decided to choose another house but Calli done ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2021
View all comments
(1)
Dear Cristian,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
0
people found
this helpful
this helpful
Katie the assistant manager to Matteo got in touch with me about my property. Her telephone manner was excellent and she was very sympathetic towards me about my personal circumstances. The company as a whole are first class in everything they do and I feel ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2021
View all comments
(1)
Dear Robert,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 24,2021
Nov 24,2021
1
people found
this helpful
this helpful
Alex Neil exceeded our expectations in all areas. My fiancé and I sold and bought through the Chislehurst branch. Katie in particular was extremely welcoming, helpful, & so pro active with finding our new home in Pettswood!
Matteo valued our property in Bromley. He was so ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2021
View all comments
(1)
Dear Soibhan,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Alex Neil is the most professional but caring estate agents I’ve ever dealt with in all my experiences of buying and selling property. With a unique and modern approach they were able to work efficiently. A special thank you to Calli and Katie that ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23, 2021
View all comments
(1)
Dear Elizabeth.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Excellent service provided, Kirsten at the Surrey Quays branch was great to work with and made the renting process easy!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24, 2021
View all comments
(1)
Dear Tamara.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Found our flat through Alex Neil Kirsten was super helpful and friendly. If anyone looking to rent in south east London look no further...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24, 2021
View all comments
(1)
Dear Clyde.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
Alex Neil Estate Agents ...
Nov 23,2021
Nov 23,2021
1
people found
this helpful
this helpful
Previously listed a property with Alex Neil. I found the whole team very professional, enthusiastic and caring towards my mother who was isolating in the house at the time. Had lots of positive leads through them....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 24, 2021
View all comments
(1)
Dear Shaji.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 19,2021
Nov 19,2021
1
people found
this helpful
this helpful
Just thought I would share my recent and past experience with Alex Neil with whom I have been dealing with for many years. Just going through a difficult renewals procedure and the assistance from Lucia Ludwig, as in the past, is without doubt first class. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19, 2021
View all comments
(1)
Dear James.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 18,2021
Nov 18,2021
1
people found
this helpful
this helpful
Probably the most helpful and able of all the Estate agents I have dealt with. I would definitely recommend to anyone interested in using their services. Massive thanks to Augusta for being so efficient and professional...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2021
View all comments
(1)
Dear Claudia,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 15,2021
Nov 15,2021
1
people found
this helpful
this helpful
Matteo Congedo and all of the team at Alex Neil were so helpful in the process of selling my house. From the valuation and marketing to the offers from potential buyers Matteo was most friendly and professional. This resulted in a speedy sale. In addition ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15, 2021
View all comments
(1)
Dear Sylvia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 12,2021
Nov 12,2021
2
people found
this helpful
this helpful
I cannot recommend highly enough any other estate agency. My husband and I bought a freehold property with them a couple of months ago. Our contact was Kirstin Airs, and she helped us through the purchasing process. She followed us since the first visit to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12, 2021
View all comments
(1)
Dear Roberta.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 03,2021
Nov 03,2021
1
people found
this helpful
this helpful
As a first time buyer I found Katie was very friendly, knowledgeable and approachable for any queries I had regarding the property and the process in general.
I would definitely consider using Alex Neil again!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03, 2021
View all comments
(1)
Dear Louise.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Nov 02,2021
Nov 02,2021
1
people found
this helpful
this helpful
Thx to Augusta to found the right property suitable for our need. She was very kind and patience. Highly recommended her and Alex Neils company as well....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02, 2021
View all comments
(1)
Dear Andreea,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 02,2021
Nov 02,2021
0
people found
this helpful
this helpful
Alex Neil’s sales progression staff (Michelle & Alan) should have been named Sales Regression. Rude, illiterate & even asked me to go down & photograph my own property with a dated newspaper in my hand to show the buyer that the property was ok as he lived ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 03, 2021
View all comments
(1)
Dear Nancy,
Thank you for taking time out to leave your comments, we sincerely apologise for any service issues within our control that fell beneath your expectations.
We pride ourselves on the delivery of excellent customer service and your details and review content have been forwarded to our Senior Management Team for further investigation.
Endeavours will be made to resolve any outstanding issues to your satisfaction.
Best regards,
Alex Neil ...
Nov 01,2021
Nov 01,2021
1
people found
this helpful
this helpful
Kirstin was professional and really went that extra mile to make sure everything was taken care of. She really made us feel at ease and answered all our questions quickly I would definitely recommend to any buyers new to the area....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02, 2021
View all comments
(1)
Dear Gemma,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
Impeccable and professional service.
Augusta immediately understood what I was searching for.
Very politely and ready to answer all my queries.
Many thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2021
View all comments
(1)
Dear Beáta.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
Probably the most able and useful agent I have encountered so far. Very responsive and caring. She took in all my input and my doubts and put me at ease.
Could explain everything easily, in a simple way and helped me out a lot on ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2021
View all comments
(1)
Dear R. P.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
Alex Neil Estate agents have helped me through the whole process of buying my property. Augusta is a great agent who made things much easier knowing exactly what I was looking for, herself and Georgia helping us with the progression too. Great team!!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2021
View all comments
(1)
Dear Gina.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
Thanks to the help of Alex Neil and Kirstin & Sara we found our forever home and couldn’t be happier!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2021
View all comments
(1)
Dear Ralph.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
First class service from start to finish Kirstin was a delight to work with @ 100% recommend thank you again !...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2021
View all comments
(1)
Dear Andrew.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 28,2021
Oct 28,2021
1
people found
this helpful
this helpful
We started looking for properties from the end of March and hoped that we could complete a purchase before the end of stamp duty holiday ends which was 30 June. Maciej and the Alex Neil team helped us made it happen. Maciej was very professional - ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2021
View all comments
(1)
Dear Tao.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 27,2021
Oct 27,2021
1
people found
this helpful
this helpful
Dealing with Augusta was been a breath of fresh air compared to previous encounters at other Estate agents, she has been incredibly efficient, helpful and attentive to all our needs. Thank you!!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27, 2021
View all comments
(1)
Dear Maya,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Oct 27,2021
Oct 27,2021
0
people found
this helpful
this helpful
It was an absolute pleasure to be advised by Augusta, she made the transition so much easier and we coupdn't reccomend her more. Georgia was with us along the way advising us with all the documents needed. Thank you Augusta and Georgia, keep up the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2021
View all comments
(1)
Dear Elena,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Awards won by Alex Neil
Regional Awards won by Alex Neil
Individual Branch Awards
London, SE16
Best Letting Agent in SE16 London, E3
-
2022
Best Letting Agent in E3
-
2022
Best Estate Agent in E3
-
2021
Best Estate Agent in Bow
-
2021
Best Letting Agent in Bow
-
2021
Best Estate Agent in E3
-
2021
Best Letting Agent in E3
-
2022
Best Estate Agent in East Central London
-
2021
Best Estate Agent in East Central London
-
2021
Best Letting Agent in East Central London
