Alex Neil
4.8/5, 2990 reviews
96% recommended
96% sales valuation accuracy
97% sales fee satisfaction

Property Features

Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames, and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath, Lewisham, and Eltham through to Chislehurst and Bromley in Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We have hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA, and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional, and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Chislehurst, Bromley, Kent, and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.

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Latest Reviews

 View all Reviews 2990
20th Jan 2024
reviewed by 'Natasha'
“Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. ......”
19th Oct 2023
reviewed by 'Prakash'
“I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’......”
28th Sep 2023
reviewed by 'Dr'
“Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a ......”
12th Sep 2023
reviewed by 'Michele'
“All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been ......”
29th Dec 2022
reviewed by 'Gian'
“I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service ......”
23rd Dec 2022
reviewed by 'soykan suicmez'
“OMG, it has been my worst move-in experience so far.They were so lovely and friendly until we signed the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
351 13 1322 55 475 11 669 9 68 17
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   140
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Alex Neil Branches (view all 4)
Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16

“Thrilled with Augusta and Georgia , really ha......”

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Dec 23,2021
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Georgia
By: 'Richard'
Dec 23,2021
1 people found
this helpful
Thrilled with Augusta and Georgia , really happy to help and quick in their responses. We could not reccomend them more . Thannk you...
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By: Alex Neil Estate Agents
Dec 23, 2021
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Dear Richard, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Rented a property with Alex neil best agents ......”

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Dec 22,2021
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By: 'Chris'
Dec 22,2021
1 people found
this helpful
Rented a property with Alex neil best agents I've used the team at Surrey quays are great kirstin and sara were very helpful and knowledgeable...
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By: Alex Neil Estate Agents
Dec 22, 2021
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Dear Chris. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Positivity, knowledgeable, quick in response and helping all the way, ......”

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Dec 21,2021
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Georgia
By: 'Nicola'
Dec 21,2021
1 people found
this helpful
Positivity, knowledgeable, quick in response and helping all the way, these are the words that I can describe Alex Neil. I have viewed few properties with Augusta, and Georgia both lovely girls to work with!...
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By: Alex Neil Estate Agents
Dec 21, 2021
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Dear Nicola. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“The team Alex Neil is having is very well tra......”

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Dec 21,2021
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Georgia
By: 'Alexey'
Dec 21,2021
1 people found
this helpful
The team Alex Neil is having is very well trained. They are always giving me brochures for each property I was having a viewing for, easy to remember about the details of it. Will definitely recommend to everyone!!...
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By: Alex Neil Estate Agents
Dec 21, 2021
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Dear Alexey. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Georgia and her colleagues Kyra and Augusta a......”

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Dec 21,2021
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Georgia
By: 'Yu'
Dec 21,2021
1 people found
this helpful
Georgia and her colleagues Kyra and Augusta at Alex Neil Bow Office have been very helpful in the whole process of letting services. They not only act promptly in marketing property and finding tenants, but also deliver excellent communications between the landlord and the tenants. ...
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By: Alex Neil Estate Agents
Dec 21, 2021
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Dear Yu. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Found kirstin and sara very helpful friendly ......”

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Dec 21,2021
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By: 'Gavin'
Dec 21,2021
1 people found
this helpful
Found kirstin and sara very helpful friendly and informative would definitely recommend this company great professional service will hopefully use again...
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By: Alex Neil Estate Agents
Dec 21, 2021
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Dear Gavin. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Consistent first class service...”

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Dec 20,2021
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By: 'Robert'
Dec 20,2021
1 people found
this helpful
I have consistently received excellent service from Alex Neil for my let property. Even by their high standards Rabeya Khatsun is exceptional. Once again she has taken ownership of a problem and found a solution. Well done....
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By: Alex Neil Estate Agents
Dec 21, 2021
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Dear Robert. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service we're first time buyers and......”

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Dec 18,2021
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By: 'Paul Willis'
Dec 18,2021
1 people found
this helpful
Brilliant service we're first time buyers and weren't too sure of the process but kirstin talked us through everything and was there for us at every step thanks again...
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By: Alex Neil Estate Agents
Dec 20, 2021
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Dear Paul. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Found our new home with Alex neil and kirstin......”

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Dec 18,2021
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By: 'Jayne Simmons'
Dec 18,2021
1 people found
this helpful
Found our new home with Alex neil and kirstin first class service would recommend to anyone! From start to finish excellent...
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Dec 20, 2021
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Dear Jayne. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“First time using Alex Neil and wasn't disappo......”

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Dec 17,2021
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By: 'Andrew Mosson'
Dec 17,2021
0 people found
this helpful
First time using Alex Neil and wasn't disappointed found kirstin to be fantastic - professional but warm and friendly. Great experience thanks again...
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“Alex Neil Estate Agents has a modern, enthusi......”

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Dec 17,2021
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Calli
By: 'Julie'
Dec 17,2021
0 people found
this helpful
Alex Neil Estate Agents has a modern, enthusiastic, and educated approach. I've dealt with many estate agents in my time, and I haven't met a team as excellent as the one in Chislehurst Alex Neil. A special thank you to Calli for always staying longer ...
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“I can admit I wasn't the easiest buyer with a......”

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Dec 17,2021
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Calli
By: 'Charlotte'
Dec 17,2021
0 people found
this helpful
I can admit I wasn't the easiest buyer with a hectic schedule and very particular requirements but thanks to Calli and her perseverance I am now in the most perfect home. Calli would always call to check on my search even if I didn't answer ...
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“Excellent team...”

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Dec 15,2021
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Georgia
By: 'Polly'
Dec 15,2021
0 people found
this helpful
We couldn’t recommend the Bow team more highly. As a team they work very effectively together, but Georgia and Augusta were particularly impressive. We felt very supported at every stage of the process. We wouldn’t hesitate to recommend Alex Neil to any friends ...
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“Where can I even start! Alex Neil provided su......”

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Dec 15,2021
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Calli
By: 'Madison'
Dec 15,2021
1 people found
this helpful
Where can I even start! Alex Neil provided such a professional service but also took the time to build a relationship with myself which did make the process so much more enjoyable. I took the teams advice and they helped me find a great buyer, ...
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Dec 15, 2021
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Dear Madison. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you to Augusta for helping me securing ......”

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Dec 15,2021
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Georgia
By: 'Fulea'
Dec 15,2021
0 people found
this helpful
Thank you to Augusta for helping me securing my property, very knowledgeable and extremely helping always there for us. Great team and very nice properties the office has!...
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“Katie was very thorough and pleasant...”

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Dec 15,2021
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By: 'Arjola'
Dec 15,2021
0 people found
this helpful
Katie was very thorough, pleasant, easy to answer any question, very polite and made my property finding and viewing experience quite enjoyable, hence reason for wanting to put a review....
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“Used many estate agents in the past but have ......”

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Dec 14,2021
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By: 'Rick Howard'
Dec 14,2021
0 people found
this helpful
Used many estate agents in the past but have has the best service and experience with Alex neil particularly kirstin very thorough and great customer service...
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“I am impressed to find people that care and d......”

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Dec 11,2021
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Georgia
By: 'Bogdan'
Dec 11,2021
1 people found
this helpful
I am impressed to find people that care and don't want only the money. Augusta was patient, helping and always answering quick whenever I had questions. It's a great team, many thanks to Georgia as well....
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By: Alex Neil Estate Agents
Dec 15, 2021
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Dear Bogdan. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Katie recently helped me to rent out my two b......”

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Dec 09,2021
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By: 'Harriet'
Dec 09,2021
1 people found
this helpful
Katie recently helped me to rent out my two bedroom property in Woolwich. As a new and rather reluctant landlord trying to rent out my property in uncertain times, this was not an easy process, but Katie was so friendly and professional. She always kept ...
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By: Alex Neil Estate Agents
Dec 10, 2021
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Dear Harriet. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Would like to commend Lucia for all her excel......”

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Dec 09,2021
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By: 'James Hillsdon'
Dec 09,2021
1 people found
this helpful
Would like to commend Lucia for all her excellent hard work in connection with organising a successful repayment arrangement between an ex errant tenant and myself as a land lord. She did her utmost to secure the best deal possible in respect of a difficult ...
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By: Alex Neil Estate Agents
Dec 10, 2021
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Dear James. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Would like to congratulate Sara Garzelli in successfully negotiating on ......”

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Dec 09,2021
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By: 'James'
Dec 09,2021
1 people found
this helpful
Would like to congratulate Sara Garzelli in successfully negotiating on my behalf in respect of finding a new tenant for my property. Understanding it to be a difficult time due to Covid and the time of the year (Dec), she did her best and secured ...
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By: Alex Neil Estate Agents
Dec 12, 2021
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Dear James, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very professional and helpful every time we e......”

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Dec 08,2021
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By: 'Mihai'
Dec 08,2021
1 people found
this helpful
Very professional and helpful every time we encountered an issue in our new home. Thank you Sufaida for your support ☺️...
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By: Alex Neil Estate Agents
Dec 09, 2021
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Dear Mihai. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“We have bought & moved into our first home. T......”

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Dec 05,2021
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Calli
By: 'Danny'
Dec 05,2021
1 people found
this helpful
We have bought & moved into our first home. Thank you to Katie & the team at Alex Neil Chislehurst. In such a busy market, we felt the level of customer service was second to none and the process stress free! Highly recommend....
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By: Alex Neil Estate Agents
Dec 06, 2021
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Dear Danny, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Sara Garzelli was instrumental in securing my......”

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Dec 03,2021
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By: 'Maria'
Dec 03,2021
1 people found
this helpful
Sara Garzelli was instrumental in securing my purchase from the initial contact and viewings to sales completion. Quick to act (when others did not) and professional in all her dealings. I can wholeheartedly recommend her services....
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By: Alex Neil Estate Agents
Dec 03, 2021
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Dear Maria, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“From viewing to completion in less than 3 months...”

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Nov 30,2021
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By: 'Karolina K'
Nov 30,2021
1 people found
this helpful
Sara was very helpful and responsive during the whole process of buying my first London flat. I really appreciate her support on every step of the process that took us less than 3 months from the first viewing to completion. Many thanks Sara for all the ...
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By: Alex Neil Estate Agents
Nov 30, 2021
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Dear Karolina. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Great customer service Kirstin thought out th......”

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Nov 30,2021
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By: 'Karim'
Nov 30,2021
2 people found
this helpful
Great customer service Kirstin thought out the process of my purchase, your availability, attention to detail, great communication skills. Thank you so much for all of your help! I am so grateful for all of the hard work you've done to not only help me ...
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Nov 30, 2021
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Dear Karim. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sara was amazing, so supportive and efficient......”

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Nov 30,2021
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By: 'Eve'
Nov 30,2021
1 people found
this helpful
Sara was amazing, so supportive and efficient, always did what she said she was going to, and lead me through as a first time buyer with all the support I desperately needed. Very grateful and could not find a single fault with the service....
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By: Alex Neil Estate Agents
Dec 01, 2021
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Dear Eve, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Got a fantastic service from Sara. She let my......”

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Nov 30,2021
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By: 'Reuben'
Nov 30,2021
1 people found
this helpful
Got a fantastic service from Sara. She let my property in less than a week for the asking price. Very happy would recommend to anyone!...
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By: Alex Neil Estate Agents
Dec 01, 2021
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Dear Reuben, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sold a property with the help of Sara and her......”

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Nov 29,2021
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By: 'Mauri'
Nov 29,2021
1 people found
this helpful
Sold a property with the help of Sara and her team. From the very start.. she has been persistent, organised and charming. The communication during the sale progression has been flawless. Any question I had, any update I gave to her she was always a ...
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Nov 30, 2021
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Dear Mauri. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Sara did a fantastic job for finding us a hom......”

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Nov 29,2021
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By: 'Jenni'
Nov 29,2021
1 people found
this helpful
Sara did a fantastic job for finding us a home. She walked us through the entire process. She was responsive, professional and gave us all the information we needed to move forward. Thank you for all your help, honesty and guidance....
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Nov 30, 2021
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Dear Jenni. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman


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