Alex Neil
Rotherhithe and Bermondsey, London, SE16
4.8/5, 1288 reviews
96% recommended
95% sales valuation accuracy
97% sales fee satisfaction

“The smoothest tenancy transaction I have been......”

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Nov 10,2022
Minithumbup
By: 'Soykan'
Nov 10,2022
0 people found
this helpful
The smoothest tenancy transaction I have been into.

Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence.

Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as I called her every day in a rush.

I thank them both for the good amazing experience.
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Opening Hours
Address

Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £55,000 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
171 8 527 19 205 6 305 3 33 11
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

“Awful!!!! If we could give 0 stars we would! ......”

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Jan 20,2024
Minithumbdown
Rebecca
Matteo
By: 'Natasha'
Jan 20,2024
2 people found
this helpful
Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord!!!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would ...
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By: Alex Neil
Jan 22, 2024
View all comments (1)
Dear Natasha, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents ...

“OMG, it has been my worst move-in experience ......”

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Dec 23,2022
Minithumbdown
By: 'soykan suicmez'
Dec 23,2022
2 people found
this helpful
OMG, it has been my worst move-in experience so far. They were so lovely and friendly until we signed the tenancy agreement. We moved into the house and the house has lots of problems such as electricity, heating, washing machine etc. problems. It's been 22 days ...
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“Very helpful in securing our property. Went t......”

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Nov 10,2022
Minithumbup
By: 'Mark Taylor'
Nov 10,2022
0 people found
this helpful
Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call updates when we had submitted our offer to quick email replies to our questions - fantastic!...
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“The smoothest tenancy transaction I have been......”

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Nov 10,2022
Minithumbup
By: 'Soykan'
Nov 10,2022
0 people found
this helpful
The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence. Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as ...
read full review
Was this helpful? Yes

“I dealt with Armantas Mickus for a rental pro......”

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Nov 08,2022
Minithumbup
By: 'Sanchita'
Nov 08,2022
0 people found
this helpful
I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us get the property by making our case stronger. He was quite responsive to the queries and helped where he could. I would recommend him highly ...
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“Very professional and responsive service!...”

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Nov 07,2022
Minithumbup
By: 'Linda'
Nov 07,2022
0 people found
this helpful
Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right about his estimate. Will use Alex Neil again!...
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“Kirstin was absolutely incredible - from star......”

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Sep 19,2022
Minithumbup
By: 'Elena & Nicolae A'
Sep 19,2022
1 people found
this helpful
Kirstin was absolutely incredible - from start to finish, she was clear, responsive, and organised. Even in a challenging situation for us, she gave us confidence that we’d get to the finish line, by personally looking to resolve problems, chase answers and sometimes just ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 20, 2022
View all comments (1)
Dear Elena & Nicolae, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Kirstin has been incredibly friendly and easi......”

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Sep 16,2022
Minithumbup
By: 'Jack'
Sep 16,2022
1 people found
this helpful
Kirstin has been incredibly friendly and easily contactable throughout the moving in process. She has clearly communicated to me all the useful things to know about the property that I have been looking at and what sort of tenant the Landlord has been looking for. ...
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By: Alex Neil Estate Agents
Sep 16, 2022
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Dear Jack, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very professional, efficient and always helpf......”

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Sep 15,2022
Minithumbup
By: 'Rossella'
Sep 15,2022
2 people found
this helpful
Very professional, efficient and always helpful and kind. Mr Scott Little assisted me with my property requirements and I am really pleased with his services. Great!!!...
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By: Alex Neil Estate Agents
Sep 15, 2022
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Dear Rossella. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Best agent...”

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Sep 12,2022
Minithumbup
By: 'Francesca'
Sep 12,2022
1 people found
this helpful
my experience with Kirstin was one of the best one that i have got, she is an amazing agent, she helps us out to find the perfect flat to allow us finally to move in just me and my partner. Thanks to her we have ...
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By: Alex Neil Estate Agents
Sep 13, 2022
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Dear Francesca. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“It's the second time I rent out my flat with ......”

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Sep 09,2022
Minithumbup
Matteo
By: 'Lorenzo'
Sep 09,2022
0 people found
this helpful
It's the second time I rent out my flat with the precious help of Alex Neil - Rotherite and Bermondsey. In both cases they've been extremely fast in finding new tenants and in this last instance they over-delivered on my expectations and requests. Strongly recommended!...
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By: Alex Neil
Sep 09, 2022
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Dear Lorenzo, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful and friendly...”

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Aug 24,2022
Minithumbup
By: 'John'
Aug 24,2022
0 people found
this helpful
Extremely helpful and friendly throughout the process. Has gone out of her way to accommodate our situation, managing the communication between us and the landlord professionally and efficiently...
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By: Alex Neil Estate Agents
Aug 25, 2022
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Dear John. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Special thanks to Kirstin for her support in ......”

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Aug 20,2022
Minithumbup
By: 'Duhan Y.'
Aug 20,2022
1 people found
this helpful
Special thanks to Kirstin for her support in securing a flat in such a competitive letting market in the season. Kirstin was so quick in the process and responsive to all our queries. We recommend working with Alex Neil....
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By: Alex Neil Estate Agents
Aug 22, 2022
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Dear Duhan. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Kirstin has been amazing and so helpful throu......”

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Aug 01,2022
Minithumbup
By: 'Santiago'
Aug 01,2022
0 people found
this helpful
Kirstin has been amazing and so helpful through the renting process. It makes such a big difference when the treatment is warm and enthusiastic!...
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By: Alex Neil Estate Agents
Aug 01, 2022
View all comments (1)
Dear Santiago. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“They say patience is a virtue......”

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Jul 19,2022
Minithumbup
Matteo
By: 'Laura'
Jul 19,2022
1 people found
this helpful
They say patience is a virtue...But if you don't have a Kirstin at your disposal there's nothing much you can do, trust me! Let's face it: selling a property is always highly challenging. It's exciting and committing, and it's often difficult and frustrating. When ...
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By: Alex Neil Estate Agents
Jul 19, 2022
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Dear Laura. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Richard Sullivan is excellent; he is very pro......”

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May 24,2022
Minithumbup
By: 'Laura'
May 24,2022
1 people found
this helpful
Richard Sullivan is excellent; he is very professional, patient and understands my criteria well. I was late arriving at the viewing, he was very patient waiting for me and provided key information I needed (length of lease, service charge, Ground rent etc). He was very ...
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By: Alex Neil Estate Agents
May 24, 2022
View all comments (1)
Dear Laura. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“rented a property from alex neil had fantasti......”

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May 13,2022
Minithumbup
By: 'sandra'
May 13,2022
1 people found
this helpful
rented a property from alex neil had fantastic service very quick and efficient. kirstin was very friendly and professional and made the whole thing easy and stress free...
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By: Alex Neil Estate Agents
May 16, 2022
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Dear Sandra, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“bought our first property with the rotherhith......”

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May 13,2022
Minithumbup
By: 'dean'
May 13,2022
1 people found
this helpful
bought our first property with the rotherhithe alex neil branch. we were very anxious about the whole process but kirstin reassured us and explained everything. she helped us from beginning to end. thaks again...
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By: Alex Neil Estate Agents
May 16, 2022
View all comments (1)
Dear Dean, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Thanks for getting us through it!...”

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May 11,2022
Minithumbup
Matteo
Calli
By: 'Gemma'
May 11,2022
1 people found
this helpful
I dealt with a few different people at Alex Neill through the process and I found Matteo the most helpful - he was involved when the property was under offer. I’m the initial sale process I found Cali really approachable and she also seemed ...
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By: Alex Neil Estate Agents
May 11, 2022
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Dear Gemma. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Decent guy...”

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May 05,2022
Minithumbup
By: 'Stephen'
May 05,2022
1 people found
this helpful
I had a pleasure of working with Richard recently. What a top bloke. He clearly knows what he is doing, he doesn't look‎ like he needs guidance from someone else, he knows the job inside out. Very straight talking, very friendly and not one to ...
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By: Alex Neil Estate Agents
May 06, 2022
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Dear Stephen, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback, and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“By far and away the best estate agents I have......”

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May 05,2022
Minithumbup
By: 'Victoria Smith'
May 05,2022
1 people found
this helpful
By far and away the best estate agents I have ever come across. They made the process of selling my property easy. From valuation through to completion, the service provided was excellent. I dealt with Richard, Ross and kirstin - they basically sorted everything out ...
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By: Alex Neil Estate Agents
May 06, 2022
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Dear Victoria, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant estate agents...”

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May 05,2022
Minithumbup
By: 'Alex'
May 05,2022
1 people found
this helpful
Brilliant estate agents and a great team. Was in touch with the whole team Richard, Ross and Kirstin and they were all really helpful, made the move easy. Would definitely recommend....
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By: Alex Neil Estate Agents
May 06, 2022
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Dear Alex, We appreciate you taking the time to leave this feedback on your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Richard is an excellent communicator, an efficient deal maker. This ......”

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May 05,2022
Minithumbup
By: 'Wei'
May 05,2022
1 people found
this helpful
Richard is an excellent communicator, an efficient deal maker. This reflects his good experience in terms of understanding the market and expecations of both sides of the transaction....
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By: Alex Neil Estate Agents
May 06, 2022
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Dear Wei, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“The team at the Surrey Quays office are extre......”

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Mar 31,2022
Minithumbup
By: 'Michael'
Mar 31,2022
1 people found
this helpful
The team at the Surrey Quays office are extremely professional and pleasure to deal with. Keep up the good work. Very committed individuals that make a great team. Thank you Richard, Ross and Kirstin...
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By: Alex Neil Estate Agents
Mar 31, 2022
View all comments (1)
Dear Michael, Thank you for your comments. We were delighted to read about your experience of dealing with our team. We are proud to receive such positive feedback, and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“I spoke with Richard this morning to register......”

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Mar 25,2022
Minithumbup
By: 'Kenny'
Mar 25,2022
0 people found
this helpful
I spoke with Richard this morning to register and update my search requirements. Richard took the time to understand what I am looking for as well as the areas I am interested in and budget. Richard sent me over a number of properties to look ...
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By: Alex Neil Estate Agents
Mar 25, 2022
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Dear Kenny. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Fabulous customer service and professionalism......”

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Mar 25,2022
Minithumbup
By: 'Danielle & Andrew'
Mar 25,2022
1 people found
this helpful
Fabulous customer service and professionalism. Richard, Ross and Kirstin are fabulous to work with. Always there when you need them....
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By: Alex Neil Estate Agents
Mar 25, 2022
View all comments (1)
Dear Danielle, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I am selling 2 properties through Alex Neil a......”

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Mar 24,2022
Minithumbup
By: 'Kam'
Mar 24,2022
1 people found
this helpful
I am selling 2 properties through Alex Neil and Richard has been helpful and attentive right from the beginning. He also managed to find a buyer for one of our flats within 1 week as he had promised to! Looking forward to selling the second flat....
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By: Alex Neil Estate Agents
Mar 24, 2022
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Dear Kam, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service - Kirstin...”

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Mar 24,2022
Minithumbup
By: 'Nicholas'
Mar 24,2022
1 people found
this helpful
We received excellent service from Kirstin who went out of her way to accommodate our viewing and subsequently secure the tenancy at a flat we loved!...
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By: Alex Neil Estate Agents
Mar 25, 2022
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Dear Nicholas. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Dealt with Richard Sullivan through your a ve......”

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Mar 09,2022
Minithumbdown
By: 'Celia'
Mar 09,2022
1 people found
this helpful
Dealt with Richard Sullivan through your a very tricky purchase. He was always professional, patient and highly knowledgeable and was on the case 24/7. He always responded to our questions and helped where he could. I would recommend him highly and will use his services again ...
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By: Alex Neil Estate Agents
Mar 09, 2022
View all comments (1)
Dear Celia. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Such a friendly team who went above and beyon......”

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Feb 24,2022
Minithumbup
By: 'Ceri'
Feb 24,2022
1 people found
this helpful
Such a friendly team who went above and beyond. I was made to feel appreciated and valued. They understand what’s important to me and they delivered. Richard & his team at Surrey quays are highly recommended...
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By: Alex Neil Estate Agents
Feb 25, 2022
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Dear Ceri, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
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Staff picture Rebecca
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman

Awards won by Alex Neil, London SE16 2UG



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