Alex Neil
Canary Wharf and Docklands, London, E14
4.8/5, 1103 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction



Property Features

Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards ... show more Alex Neil in Canary Wharf & Docklands is your trusted local estate agent when selling or buying properties. We have decades of property experience in Wapping, Limehouse, Poplar, Canary Wharf, Docklands, the Isle of Dogs, Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Canary Wharf and Docklands.

Opening Hours
Address

Alex Neil
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £850,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
109 3 540 21 179 3 222 6 16 4
Areas covered
  • E14
  • Docklands
  • E16
  • Canary Wharf
  • E1W
  • Isle of Dogs
  • E6
  • Royal Docks
  • Bow
  • Hackney
  • Bethnal Green
  • Whitechapel
  • Wapping
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties

“I would just like to thank the staff at Alex ......”

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Jan 20,2014
Minithumbup
By: 'Rois'
Jan 20,2014
3 people found
this helpful
I would just like to thank the staff at Alex Neil for dealing with our tenancy so efficiently and making the whole process of moving so simple. Lucy did a great job finding our perfect home and made it quick and simple to get the ...
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By: David Hatch. Director
Jan 21, 2014
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Dear Rois, Thank you for adding this, I am very pleased you were happy with our services and my staff member Lucy. Enjoy your property!. David Hatch. Director ...

“Lucy was very helpful finding me a flat. Would recommend ......”

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Jan 16,2014
Minithumbup
By: 'Ikaander'
Jan 16,2014
6 people found
this helpful
Lucy was very helpful finding me a flat. Would recommend the canary wharf office to anyone looking for a property to rent....
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By: David Hatch - Director
Jan 16, 2014
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Dear Ikaander, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“I have been a landlord dealing with Anthony at Alex ......”

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Jan 15,2014
Minithumbup
By: 'Mr'
Jan 15,2014
8 people found
this helpful
I have been a landlord dealing with Anthony at Alex Neil's docklands office for over 10 years now and have always had full confidence in Anthony's advice and the whole professionalism in my dealings with this agent....
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By: David Hatch. Director
Jan 14, 2014
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Dear Mr Hull, Thank you for adding this comment; I am very pleased you continue to have such a good experience with my staff member Anthony. We look forward to many future dealings. David Hatch. Director ...

“Anthony's performance was outstanding in relation to securing my tenancy. ......”

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Jan 14,2014
Minithumbup
By: 'Mark'
Jan 14,2014
8 people found
this helpful
Anthony's performance was outstanding in relation to securing my tenancy. He was efficient, professional and reassuing throughout the process. He assisted in the negotiations, reassured both parties throughout the referencing process and ultimately ensured that both parties successfully signed the contracts. It was a pleasure ...
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By: David Hatch. Director
Jan 14, 2014
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Dear Mark, After 14 years with Alex Neil, I am very pleased to read that Anthony continues to provide our customers with sound advice and assistance. Thank you for adding this review and we look forward to many future dealings. David Hatch. Director. ...

“Michael agreed to our viewing request at a rather inconvenient ......”

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Jan 10,2014
Minithumbup
By: 'Charlie'
Jan 10,2014
5 people found
this helpful
Michael agreed to our viewing request at a rather inconvenient time for him. He also kindly came to open the door for us so that we could do measurement for furniture a week before completion....
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By: David Hatch. Director
Jan 10, 2014
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Dear Charlie, Thank you for adding this, I am very pleased you were happy with Michael's services. David Hatch. Director ...

“Michael has been extremely helpful and kind to remove the ......”

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Jan 10,2014
Minithumbup
By: 'Wendy'
Jan 10,2014
4 people found
this helpful
Michael has been extremely helpful and kind to remove the old furniture. I have contacted him several times before the sale complete, e.g. measure the room, throw away sofa, let the furniture company in etc. and he has always been patient and get problem ...
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By: David Hatch. Director
Jan 10, 2014
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Dear Wendy, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Michael. I hope everything goes well in your new property. David Hatch. Director ...

“I found Kevin Lennon very helpful and responsive. He was ......”

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Jan 10,2014
Minithumbup
By: 'Alex'
Jan 10,2014
2 people found
this helpful
I found Kevin Lennon very helpful and responsive. He was always available, and was ready to help in any way he could. I found him professional and courteous, and would be happy to recommend Alex Neil to another customer....
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By: David Hatch. Director
Jan 10, 2014
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Dear Alex Reid, I am very pleased to read that Kevin continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I had an amazing experience with one of the Sales ......”

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Jan 10,2014
Minithumbup
By: 'barry'
Jan 10,2014
1 people found
this helpful
I had an amazing experience with one of the Sales Negotiators when using Alex Neil to find me a property. He was dressed really smart and also he was very polite and helpful but most importantly he catered for my ever needs, he said that ...
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By: David Hatch. Director
Jan 10, 2014
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Dear Barry, I am really pleased to read that Kevin continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“Anthony was incredibly helpful with our house move. Was on ......”

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Jan 06,2014
Minithumbup
By: 'Elliot'
Jan 06,2014
10 people found
this helpful
Anthony was incredibly helpful with our house move. Was on time for viewings (on all occasions), very helpful in showing us around and keeping in contact with the current tenants/landlord. Was always very quick to reply to questions about the property via e-mail and ...
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By: David Hatch. Director
Jan 07, 2014
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Dear Elliot, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“We are buying a property at the moment and I ......”

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Jan 03,2014
Minithumbup
By: 'C'
Jan 03,2014
1 people found
this helpful
We are buying a property at the moment and I must admit that I am very impressed with the professionalism that Kevin Lennon and the rest of the team is dealing with the matter. By saying that I should also mention the fact that in ...
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By: David Hatch. Director
Jan 06, 2014
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Dear C Cristea, Thank you for adding this comment; I am very pleased you are having such a good experience with my staff member Kevin. I hope everything goes well with your property purchase. David Hatch. Director ...

“I have bought and sold properties, mostly in London, for ......”

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Dec 20,2013
Minithumbup
By: 'Prof'
Dec 20,2013
4 people found
this helpful
I have bought and sold properties, mostly in London, for over twenty years. In that time I've had many experiences with estate agents, some good, some bad. However, I have never experienced such a high quality of professional service and thoughtful personal attention as that ...
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By: David Hatch. Director
Dec 20, 2013
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I am very pleased to read that Tyler and Michael continue to provide our customers with good advice, excellent customer care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I am very happy by the service provided by Alex ......”

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Dec 12,2013
Minithumbup
By: 'Elena'
Dec 12,2013
3 people found
this helpful
I am very happy by the service provided by Alex Neil Docklands and by Michael Walker in particular. It looks like this was the only party who did not cause delays, helped to resolved issues and helped to keep the deal moving towards a completion. ...
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By: David Hatch. Director
Dec 12, 2013
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Dear Elena, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Michael. We look forward to many future dealings. David Hatch. Director ...

“I picked up the phone one day and randomly called ......”

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Dec 11,2013
Minithumbup
By: 'Mike'
Dec 11,2013
2 people found
this helpful
I picked up the phone one day and randomly called a few estate agents in the area as I wanted some advice about selling my property. The very first person I spoke to was Kevin Lennon, he was honest, polite, not pushy and instantly made ...
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By: David Hatch. Director
Dec 11, 2013
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Dear Mike, Kevin joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I was looking for a property to buy for months. ......”

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Dec 11,2013
Minithumbup
By: 'Dean'
Dec 11,2013
2 people found
this helpful
I was looking for a property to buy for months. I then saw exactly what I was looking for on right move and sent in a email requesting to view. Within minutes Gulten called me and registered my details. I was able to view the ...
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By: David Hatch. Director
Dec 11, 2013
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Dear Dean, I am very pleased to read that Gulten continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“I sold my property in E8 through Alex Neil. They ......”

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Dec 11,2013
Minithumbup
By: 'Kelly'
Dec 11,2013
2 people found
this helpful
I sold my property in E8 through Alex Neil. They were great!!! Gulten did the valuation for me and she was very informative. She assured me that my property would be under offer within days and she was absolutely right! If it wasn't for Gulten ...
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By: David Hatch. Director
Dec 11, 2013
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Dear Kelly, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Gulten and the East London Team. I hope everything goes well in your new property. David Hatch. Director ...

“I am currenty in the middle of purchasing a property ......”

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Dec 11,2013
Minithumbup
By: 'Caroline'
Dec 11,2013
0 people found
this helpful
I am currenty in the middle of purchasing a property with Alex Neil with the help of Gulten. She has been both professional and accomodating, from organizing the first viewings to keeping the process moving through regular updates and chases. The flat purchase has been ...
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By: David Hatch. Director
Dec 11, 2013
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Dear Caroline Purslow, Thank you for adding this review, I am very pleased you are happy with the services being offered by Gulten. David Hatch. Director ...

“After being on the market for 6weeks with another agent (......”

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Dec 07,2013
Minithumbup
By: 'Jodie'
Dec 07,2013
1 people found
this helpful
After being on the market for 6weeks with another agent (I will not shame right now) poor service and awful customer service I requested a valuation from Alex Neil. Gulten did the valuation and was very informative through out and was able to answer any ...
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By: David Hatch. Director
Dec 09, 2013
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Dear Jodie Younghan, I am very pleased to read that Gulten continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Having spent most of the summer trying to buy a ......”

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Dec 06,2013
Minithumbup
By: 'Beverley'
Dec 06,2013
2 people found
this helpful
Having spent most of the summer trying to buy a property in the East End of London I was over the moon to find a property marketed by Alex Neil, primarily due to the excellent service provided by Kevin Lennon. I had dealt with a ...
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By: David Hatch. Director
Dec 06, 2013
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Dear Beverley, I am very pleased to read that Kevin continues to provide our customers with sound advice and assistance. Good luck in your new home and we look forward to many future dealings. David Hatch. Director. ...

“Kevin was a fantastic agent. When we were looking for ......”

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Dec 05,2013
Minithumbup
By: 'Jenny'
Dec 05,2013
1 people found
this helpful
Kevin was a fantastic agent. When we were looking for a property, he kept us informed of properties that were coming on to the market. He gave us his honest opinion, was available to answer our calls or called back when he said he would. ...
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By: David Hatch. Director
Dec 05, 2013
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Dear Jenny, Thank you for adding these kinds words about my staff member Kevin. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“The purchase process was longer than initially expected, due to ......”

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Dec 04,2013
Minithumbup
By: 'Lewis'
Dec 04,2013
2 people found
this helpful
The purchase process was longer than initially expected, due to the fact that I was overseas at the time and many documents had to be original and posted to the parties involved. Kevin was very helpful during the entire purchase process, and kept each party ...
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By: David Hatch. Director
Dec 05, 2013
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I am very pleased to read that Kevin continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Finding a flat wasn't really difficult as I thought it ......”

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Dec 04,2013
Minithumbup
By: 'Julie'
Dec 04,2013
7 people found
this helpful
Finding a flat wasn't really difficult as I thought it was. Thanks for the help of Mr. Anthony Antoniou. He did a fantastic job in assisting us and made sure that we will get the flat that we wanted. From the very beginning the transaction ...
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By: David Hatch. Director
Dec 04, 2013
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Dear Julie Lim, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Anthony. I hope everything goes well in your new property. David Hatch. Director ...

“Kevin Lennon could not have been more helpful or efficient ......”

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Dec 04,2013
Minithumbup
By: ''
Dec 04,2013
2 people found
this helpful
Kevin Lennon could not have been more helpful or efficient in handling my house purchase. A real credit to his company and profession....
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By: David Hatch. Director
Dec 04, 2013
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Thank you for adding this, I am very pleased you were happy with the services provided by Kevin. David Hatch. Director ...

“My friends and I have rented a property in docklands ......”

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Dec 02,2013
Minithumbup
By: 'Cian'
Dec 02,2013
4 people found
this helpful
My friends and I have rented a property in docklands through Alex Neil for several years. Anthony has dealt with us through all this time and is highly professional as well as very helpful at all times, willing to give a call or email to ...
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By: David Hatch. Director
Dec 02, 2013
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Dear Cian, Thank you for adding these kinds words. It was a real pleasure reading this comment. I hope we can assist you with any future property needs. David Hatch. Director ...

“We recently sold our property through the Canary Wharf branch. ......”

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Nov 30,2013
Minithumbup
By: 'T.'
Nov 30,2013
2 people found
this helpful
We recently sold our property through the Canary Wharf branch. We chose them due to the honesty and sincerity provided from Tyler at our initial meeting, and that continued throughout the entire process, which even though turned out to be not as straight forward as ...
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By: David Hatch. Director
Dec 02, 2013
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Dear T. Jones, Tyler joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“My wife and I recently purchase a new property through ......”

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Nov 29,2013
Minithumbup
By: 'David'
Nov 29,2013
4 people found
this helpful
My wife and I recently purchase a new property through Alex Neil and were really pleased with the service provided by Michael. He was very quick to respond to all of our queries and kept us updated with the progress of the sale further up ...
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By: David Hatch. Director
Dec 02, 2013
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Dear David & Clara Ryan, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Michael. I hope everything goes well in your new property and we look forward to many future dealings. David Hatch. Director ...

“Was very happy with they the service provided by Alex ......”

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Nov 29,2013
Minithumbup
By: 'David'
Nov 29,2013
2 people found
this helpful
Was very happy with they the service provided by Alex Neil, I excepted an offer on the fourth day of my property being on the market. The agent was very professional and helpful, on that note would like to say a big thank you to ...
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By: David Hatch. Director
Dec 02, 2013
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Dear David, I am very pleased to read that Kevin continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“My dealing with Gulten and Greg (when Gulten was on ......”

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Nov 28,2013
Minithumbup
By: 'Catherine'
Nov 28,2013
2 people found
this helpful
My dealing with Gulten and Greg (when Gulten was on holiday) was very professional and friendly. This was my first purchase in the UK and although I found the entire process very frustrating and slow, Gulten guided me through until completion which I thank her ...
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By: David Hatch. Director
Dec 02, 2013
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Dear Catherine Markl, Thank you for adding this, I am very pleased you were happy with my staff members services. David Hatch. Director ...

“We are currently in the process of buying a flat ......”

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Nov 28,2013
Minithumbup
By: 'Hannah'
Nov 28,2013
2 people found
this helpful
We are currently in the process of buying a flat in east London and have been very impressed with the service we have received from Gulten. She was extremely helpful when showing us the flat - she did not rush us at all and was ...
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By: David Hatch. Director
Nov 28, 2013
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Gulten joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Agent gave accurate valuation of property. Kept me informed of ......”

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Nov 28,2013
Minithumbup
By: 'STUART'
Nov 28,2013
2 people found
this helpful
Agent gave accurate valuation of property. Kept me informed of potential buyers. Property was put on market same day. Had offers from potential buyers within one week and accepted final offer just after....
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By: David Hatch. Director
Nov 28, 2013
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Dear Stuart Kingham, Thank you for adding this comment; I am very pleased you had a good experience with my staff members and I hope everything goes well with your agreed sale. David Hatch. Director ...

“Gulten has been a great agent. Always prompt in answering ......”

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Nov 27,2013
Minithumbup
By: 'Richard'
Nov 27,2013
2 people found
this helpful
Gulten has been a great agent. Always prompt in answering correspondence and calls, on time for viewings and helpful in arranging visits at short notice when we were able to fit them in. Very constructive and fair during negotiations on offer price. We dealt with ...
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By: David Hatch. Director
Nov 28, 2013
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Dear Richard R, I am very pleased to read that Gulten continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...
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Staff picture Maciej
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Staff picture Georgia
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:52 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 1:01 PM 08/02/2024 by Jon Pulman

Awards won by Alex Neil, London E14 8JT



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