Avoid at all costs! The worst agency I\'ve have ever come across in my experience as both a tenant and landlord. On this occasion, I was the tenant. When we moved in, we arrived to a dirty flat with several features not working e.g. no water from the shower, despite it working when we viewed it. The flat not been cleaned at all, and I have no doubt that Alex Neil simply pocketed the last tenant\'s deposit and tried their luck. It seems they are out to rip people off at any opportunity - and I expect they are ripping our ex-landlord off too. They are the only company to have ever charged a check out fee of over £100 which I find outrageous. The deductions they wanted to take from our deposit were untrue and as a previous person listed here, very different from the check in report. I also needed to make nearly 50 alterations to the check in report/inventory. Upon moving out, it has taken a very long time to get this deposit back, and we received an email to say it bascially wasn\'t their problem any more. Overall - incompetent, rude, difficult and money grabbers are just a few of the words I\'d chose.
What agent could do to change your mind?
Too many things to list!