The positive reviews on this website were a real surprise to me. I have assumed that the authors have not been with Alex Neil long. I will never use them again having rented two properties with them over two years. I have a long list of complaints with them; with the main issue being the problems we had getting things fixed (e.g we moved into our flat and on day one the kitchen cupboards were falling down....it took 3 months to get them fixed). The other main issue being the massive discrepancies between check in inventories and check out inventories, the whole system here is set up to fleece the tenant and Owen at Alex Neil seems to love playing off the landlord against the tenant. On both occasions that we moved out of a flat with Alex Neil we were asked to cough up £150, both times for very different reasons and this seems to be a standard add-on they will try to extract from tenants moving out. Alex Neil\'s staff are very friendly at face value and first contact but my advice is to avoid, it is not genuine and they do not share your best interests.
What agent could do to change your mind?
fixed things in a timely fashion
not charge us for things we didn\'t break or damage
use a decent inventory company