We had a 1.45pm viewing on Sat 4th Feb and arrived at 1.35 and waited by the front door in sub zero conditions until 2.10pm with no sign of the agent. When I phoned to see where he was I received a call back to say he turned up and we were not there.
I pointed out we were by the front door from 1.35pm and no car or agent came anywhere near the property I was told he did, I pointed out he was lying and asked he come back ASAP, I was told he could not and they booked another appointment for Sat 11th Feb and 9.30am.
Today I received a phone call to say the house was gone which of course explains why the agent could not be bothered to turn up.
If this is the way they treat their clients I will not be dealing with them again, very poor customer service indeed.