I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that!
*Firstly my washing machine broke down. I reported this straight away, but still had to wait 5 weeks to get a new one (not exactly fair and reasonable time)
*I had a problem with the electrics in the bathroom which I reported 4 times, and nothing was ever done about it.
*I asked for countless meter readings which I never got.
*There were issues with tenants dumping rubbish in the communal areas. I had reported this to property management on a few occasions so imagine my disgust when I received a bill for £30 for rubbish removal services. This was apparently charged to every flat in the building (there are a total of 27 flats in the building.....you do the math!!)
*When it came to renewing my tenancy I requested to have my Boyfriend added. I paid all fees as requested and he was initially added on to the tenancy agreement. Somehow over the course of the next 12 months though his name miraculously disappeared from said agreement and Underwoods refused to have any dealings with him.
*There was an incident where the young lady in the flat opposite us got locked out of her flat one morning. She knocked on my door still in her nightclothes with no shoes, etc, and asked to borrow our phone to get someone from Underwoods to pop down with the spare key and let her back in. The response she was given was that there was no-one free in the office and she would have to go and collect the key herself. My Boyfriend kindly offered to collect the key for her(as she had no clothes or shoes on), and on his arrival at the office was greeted by the sight of 4 people sitting at their desks! Yet apparently no-one was free!
* My shower stopped working properly 6 weeks before I moved out. Once again this was something that I reported to Underwoods, yet nothing was ever done about it.
* There were countless times when the lift in the building broke down, this would be reported to Underwoods but nothing was ever done. In fact when I moved out of the property the lift had not worked for 2 months. Not fun when moving out of a second floor apartment whilst pregnant!
* The communal areas of the building were no longer being cleaned, at one point we went 9 months without cleaners coming in, even though it clearly stated in the tenancy agreement that Underwoods were responsible for providing this regular service.
One of the most disgusting things to happen though was when some delightful little urchin vomited in the stairwell one evening. I reported the matter to Underwoods, and was informed that I was not the only person to have made such a report. Nonetheless it was almost 3 weeks before the vomit was cleaned up. You can only imagine how delightful it was to have to walk past the contents of someones stomach every day for 3 weeks!!
So in hindsight I will NEVER use Underwoods Town & County again, nor would I recommend them to anyone else for that matter. They are very happy to get your money out of you, but tried every way possible to try and diddle me out of my security deposit, even though I left the flat cleaner than it was when I moved in.
My advice to anyone looking to rent with them..........DON\'T!!!
What agent could do to change your mind?
Provided a better service, and generally upheld their side of the tenancy agreement.