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Northampton, NN1

4.2/5, 80 Reviews
83% Recommended

67% sales valuation accuracy

100% letting valuation accuracy

67% sales fee satisfaction

67% letting fee satisfaction

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"The rating is a little..."

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1 Star Review

By : 'dangermouse'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NN2

Nov 28, 2012
People found this helpful57

The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a student this is a lot of money , most agents would only charge £200 deposit and one wonders what the 'application fee' is actually for if the property was found and applied for by the tenant.Upon securing the property I paid a summer retainer which is reasonable and standard for student properties where the student does not move in until september.The retainer was at half rent for the summer months which again is very reasonable.However again one wonders what you're actually paying for.I paid a £250.00 holding fee(which is deducted at the end) a £395.00 deposit and £295.00 retainer for 2 months and still was not allowed to move any of my things into the property.With nearly all student property agents , you are allowed to move your things into the property on a certain day , hand back the keys and pay the summer retainer.When I raised this concern at the offices I was told 'what if there was a fire and all of your things where damaged , who would you hold responsible ?' this question alone did not put me in the greatest confidence as clearly the agent did not know the difference between content insurance and house insurance. When I wanted to move in in September (I pay my rent on the first of every month , september is not a summer month so it is full rent) I rang the office to collect my keys , my messages where not passed on and basically I had to delay moving in by 3 days.Underwoods said that they where not aware that I had wanted to move in 3 days previously , which they wouldn't be as they did not pass on any messages.However although a minor inconvenience they did deduct rent for these few days. Moving into the house is when the problems really started.I had been assured that the room had been cleaned after the previous tenant and was assured that it was in a fit state.When I moved into my room there where toenail clippings on the floor , large stains on the carpet , a red bowl with a mouldy cup in it , dirty clothes in one of the drawers, several stains in varying shades of brown on the mattress and on the main bed frame ,to sum it was an absolute sess pit.I contacted underwoods and informed them of the state of the room and they said that they where unable to clean it as they did not have the funds ( something which they should have checked before returning the last tenants deposit surely ?) and that I should do whatever I needed to do to make myself feel comfortable.Thankfully they did remove the mattress although they did refuse to refund rent for those few days that I could not sleep on the filthy bed arguing that this was my choice to sleep on the floor. There have also been several problems with the house itself firstly there was a break in 6 months prior to my moving in , which I had learned about from the tenants , The door had not been fixed properly until now.This in my mind is an urgent security matter and far beyong a reasonable response time.Secondly the lock recently went bust , anyone could have broken in by lightly pushing the door, we notified underwoods immediately when it happened and they told us they had sent someone out to fix it.The next day , suprise ? it still was not fixed , I personally notified them the day after (I could not do this any sooner as I was working a night shift) and they basically blamed me for not notifying them sooner.Nonetheless they did send someone out immediately after my unpleasant phonecall. Another problem upon moving in was the microwave which sent out blue sparks when turned on .Again we as tenants sorted the problem out ourselves by buying a microwave and notifiying the landlord directly.Dealing with the landlord directly seemed to yield better results.Additionally there where mushrooms growing in one of the rooms which was due to the shower above leaking through the ceiling.We were promised that the problem would be fixed in 2 weeks and that we would be able to use the shower room again.In reality it took 4 weeks.All six of us had to make do with the bathroom with detachable shower head for those 4 weeks. Another word of warning is that in my experience I cannot speak for others , is that underwoods have not replied to my email complaints until recently.I would urge anyone to contact them by email and then phone them reciting the email verbatim or at least recording the phonecall.I propose that the reasoning behind not replying to the emails is to force the tenant to contact via phonecall , which is not recorded all of the time.Therefore when dealing with this agency leave a clear paper trail of evidence that you have contacted them. Despite the rather long review , I am not someone who likes to complain as I think that everyone makes mistakes and people should be given a chance.However this chain of bad experiences is completely unacceptable and I feel that it is only fair and just that other tenants can avoid being treated in this way.

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By : MD

Nov 29, 2012

Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing. Managing Director

By : MD

Nov 29, 2012

Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing. Managing Director

By : MD

Nov 29, 2012

Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing. Managing Director


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales67%67%£0£0
Lettings100%67%£525£695
Address

Underwoods Town & County
16 St. Giles StreetNorthampton, Northamptonshire
NN1 1JA
01604 232400

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Underwoods Town & County Branches (View All 2)
From start they were ...

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1 Star Review

By : 'ovaiyani26poppyfields'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : NN16

Apr 6, 2016
People found this helpful1

From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this alone. The bathroom door lock was broken and unsafe as it could fall on my little ones but it took 4 months to get fixed which is unacceptable. Fridge was not working properly... Read Full Review


Comments on Agent Fees

Too high

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Class A service from ...

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5 Star Review

By : 'Shannagh'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : NN1

Jan 8, 2015
People found this helpful0

Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management. Would gladly use Underwoods for any... Read Full Review

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Efficient,effective,excellent! ...

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5 Star Review
UserName

Lee

By : 'NorthamptonLucy'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : NN3

Dec 16, 2014
People found this helpful1

Efficient,effective,excellent! I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my properties without an agent. I spent many months of my own time and money attempting to self manage this property with little joy or benefit. After several... Read Full Review

Comments (1)
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By : MD

Dec 16, 2014

Thank you Lucy, it's a pleasure looking after your property, please give us some more to look after!! Ha...

Anyone looking to have an ...

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5 Star Review
UserName

Naomi

By : 'cashana'
Services : Letting( As a Owner )
Would you recommend ? : Yes

Apr 23, 2014
People found this helpful0

Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the team at Underwoods Town & County do that for you. They have consistently secured us professional, caring tenants in all three of our apartments over the last three years and our... Read Full Review

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Underwoods Town & County ...

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5 Star Review
UserName

Naomi

UserName

Helen

By : 'lisa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN5

Nov 12, 2013
People found this helpful3

Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful through the 18 months of renting, she has always been polite and professional, and is a credit to Underwoods. I have also dealt with Helen Brock &... Read Full Review

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I only have 1 property that I ...

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2 Star Review

By : 'D312'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NN3

Oct 9, 2013
People found this helpful41

I only have 1 property that I let out and it soon becomes apparent that you are just become a number after the honeymoon period. The communication between various agents (property management and accounts) is terrible and the fees they charge for i.e recieving yr end accounts (£60) is just... Read Full Review

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Not impressed with there ...

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1 Star Review

By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN8

Sep 29, 2013
People found this helpful42

Not impressed with there service at all have lived in this property for 5 years they are unhelpful everything I ring up about that need fixing they never get back to me and nothing ever gets done. At one point the property was so bad I got an inspected from the council to come out and inspect the... Read Full Review

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The property has rising damp ...

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2 Star Review

By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN8

Jun 3, 2013
People found this helpful7

The property has rising damp which I informend the agency over a year ago and the main person they use to fix/mend properties is unprofessional and unreliable. So just hope nothing needs any work in your property. The only reason I would use this agent again is that they seem to have a almost a... Read Full Review

Comments (1)
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By : Managing Director

Jun 6, 2013

Dear Tom Could you let us know who the contractor was please. If a contractor is unprofessional and unreliable we need to know about it. Many thanks Managing...

Terrible service from day ...

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1 Star Review

By : 'noggin123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN5

Jun 3, 2013
People found this helpful47

Terrible service from day one. I don't know why I didn't see it as a sign. On viewing the property I waited 45 mins after the arranged time for someone to show me round, nobody appeared so when I called I was told that someone had come and I was not there. I had been sat outside the house for the ... Read Full Review

Comments (1)
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By : Managing Director

Jun 6, 2013

Dear Noggin123 You have listed a series of complaints that require investigation. You may, if you wish, write to this office so that an investigation may be carried out. Thank you Managing...

Some years ago I rented a ...

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5 Star Review

By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NN6

Mar 4, 2013
People found this helpful3

Some years ago I rented a property for myself with Underwoods and found them a really nice company to deal with as they were always polite and helpful. Therefore, some years after this, when I was in a position of being a landlord myself, I immediately went to Underwoods to manage my property for... Read Full Review

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A very good professional ...

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5 Star Review
UserName

Naomi

UserName

Suzanna

By : 'Jim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NN16

Feb 8, 2013
People found this helpful10

A very good professional company who always keep in touch, deal with tenants in a fair, polite and professional manner. All problems are sorted efficiently & cost effectively making my life stress free, which is all you can ask for as a... Read Full Review

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Underwoods Town and County ...

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5 Star Review
UserName

Naomi

By : 'Elise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NN5

Dec 8, 2012
People found this helpful12

Underwoods Town and County are such a wonderful agent to rent with. People I know who are tenants with other agents always seem to have problems but I happily tell them what a pleasure it is to rent from Underwoods. I have rented from them for 7 years now and wouldn't rent from anyone else. A... Read Full Review

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The rating is a little ...

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1 Star Review

By : 'dangermouse'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NN2

Nov 28, 2012
People found this helpful57

The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a student this is a lot of money , most agents... Read Full Review

Comments (3)
Was this helpful?:

By : MD

Nov 29, 2012

Dear Dangermouse We are sorry to read your review. As we are already in dialogue with you we will respond to you direct. We are a little concerned about some of your comments that are not...

Overall I am disappointed ...

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2 Star Review

By : 'lizzybee87'
Services : Letting( As a Tenant )
Would you recommend ? : No

Nov 7, 2012
People found this helpful60

Overall I am disappointed with the service from Underwoods. When I have telephoned the office the member of staff who answered was very unhelpful and impolite. I felt she really had no interest in handling my query at all. We notified them a week ago now about our broken boiler, and having called... Read Full Review


What agent could do to change your mind?

Have someone polite answer the phone and talk things through in a helpful manner.

Comments (1)
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By : MD

Nov 8, 2012

We are very sorry to hear of your troubles. A letter is in the post to you and could you please contact the Manager of our Property Management Department so that we can immediately address the...

I have rented my property ...

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5 Star Review
UserName

Diana

UserName

Anna

By : 'Sally'
Services : Letting( As a Owner )
Would you recommend ? : Yes

Nov 7, 2012
People found this helpful19

I have rented my property through Underwoods for the past 10 years and have found them to be extremely helpful, efficient and organised with all aspects of renting out my property. The staff are extremely helpful and knowledgeable and when I have had the odd difficult situation with rent arrears... Read Full Review

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We have been letting our ...

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1 Star Review
UserName

Lee

UserName

Susan

By : 'Ros'
Services : Letting( As a Owner )
Would you recommend ? : Yes

Nov 6, 2012
People found this helpful13

We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed with the service that we... Read Full Review

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Agent dealt with an early ...

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4 Star Review

By : 'Satisfied'
Services : Letting( As a Tenant )
Would you recommend ? : Yes

Nov 2, 2012
People found this helpful23

Agent dealt with an early lease termination in a helpful and understanding way whilst maintaining a professional approach to everything that had to be... Read Full Review

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Considerable and very ...

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5 Star Review
UserName

Lee

UserName

Susan

By : 'B'
Services : Letting( As a Owner )
Would you recommend ? : Yes

Nov 2, 2012
People found this helpful24

Considerable and very professional assistance given by Susan Bowman in the termination of a difficult Tenancy. Lee Bosley and his team efficiently and speedily handled the property re-let. I have several properties in the area for which the Let Only has been handled to my satisfaction by... Read Full Review

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When searching for a ...

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5 Star Review

By : 'claire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes

Oct 31, 2012
People found this helpful27

When searching for a property, I didn't really think about which estate agent to go with, as presumed all would provide a similar level of service... I now know better, so please do consider carefully. If you're considering Underwoods, go for it! Their reviews on here seem genuine and not as if ... Read Full Review

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I rented a property in the ...

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1 Star Review

By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : No

Sep 3, 2012
People found this helpful63

I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that! *Firstly my washing machine broke down. I reported this straight away, but still had to wait 5... Read Full Review


What agent could do to change your mind?

Provided a better service, and generally upheld their side of the tenancy agreement.

Comments (4)
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By : MD

Sep 3, 2012

WE DID MANAGE THE BLOCK. QUITE SOME TIME AGO JP LETTINGS, WELLINGBOROUGH ROAD, NORTHAMPTON TOOK OVER MANAGEMENT. WE DID NOT DEAL WITH YOUR DEPOSIT RETURN. BE CAREFUL WHO ACCUSE PLEASE AND TAKE...

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Awards won by Underwoods Town & County, Northampton NN1 1JA