From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this alone. The bathroom door lock was broken and unsafe as it could fall on my little ones but it took 4 months to get fixed which is unacceptable. Fridge was not working properly... Read Full Review

Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management. Would gladly use Underwoods for any... Read Full Review

Efficient,effective,excellent! I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my properties without an agent. I spent many months of my own time and money attempting to self manage this property with little joy or benefit. After several... Read Full Review

Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the team at Underwoods Town & County do that for you. They have consistently secured us professional, caring tenants in all three of our apartments over the last three years and our... Read Full Review

Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful through the 18 months of renting, she has always been polite and professional, and is a credit to Underwoods. I have also dealt with Helen Brock &... Read Full Review

I only have 1 property that I let out and it soon becomes apparent that you are just become a number after the honeymoon period. The communication between various agents (property management and accounts) is terrible and the fees they charge for i.e recieving yr end accounts (£60) is just... Read Full Review

Not impressed with there service at all have lived in this property for 5 years they are unhelpful everything I ring up about that need fixing they never get back to me and nothing ever gets done. At one point the property was so bad I got an inspected from the council to come out and inspect the... Read Full Review

The property has rising damp which I informend the agency over a year ago and the main person they use to fix/mend properties is unprofessional and unreliable. So just hope nothing needs any work in your property. The only reason I would use this agent again is that they seem to have a almost a... Read Full Review

Terrible service from day one. I don't know why I didn't see it as a sign. On viewing the property I waited 45 mins after the arranged time for someone to show me round, nobody appeared so when I called I was told that someone had come and I was not there. I had been sat outside the house for the ... Read Full Review

Some years ago I rented a property for myself with Underwoods and found them a really nice company to deal with as they were always polite and helpful. Therefore, some years after this, when I was in a position of being a landlord myself, I immediately went to Underwoods to manage my property for... Read Full Review

A very good professional company who always keep in touch, deal with tenants in a fair, polite and professional manner. All problems are sorted efficiently & cost effectively making my life stress free, which is all you can ask for as a... Read Full Review

Underwoods Town and County are such a wonderful agent to rent with. People I know who are tenants with other agents always seem to have problems but I happily tell them what a pleasure it is to rent from Underwoods. I have rented from them for 7 years now and wouldn't rent from anyone else. A... Read Full Review

The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a student this is a lot of money , most agents... Read Full Review

Overall I am disappointed with the service from Underwoods. When I have telephoned the office the member of staff who answered was very unhelpful and impolite. I felt she really had no interest in handling my query at all. We notified them a week ago now about our broken boiler, and having called... Read Full Review

I have rented my property through Underwoods for the past 10 years and have found them to be extremely helpful, efficient and organised with all aspects of renting out my property. The staff are extremely helpful and knowledgeable and when I have had the odd difficult situation with rent arrears... Read Full Review

We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed with the service that we... Read Full Review

Agent dealt with an early lease termination in a helpful and understanding way whilst maintaining a professional approach to everything that had to be... Read Full Review

Considerable and very professional assistance given by Susan Bowman in the termination of a difficult Tenancy. Lee Bosley and his team efficiently and speedily handled the property re-let. I have several properties in the area for which the Let Only has been handled to my satisfaction by... Read Full Review

When searching for a property, I didn't really think about which estate agent to go with, as presumed all would provide a similar level of service... I now know better, so please do consider carefully. If you're considering Underwoods, go for it! Their reviews on here seem genuine and not as if ... Read Full Review

I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that! *Firstly my washing machine broke down. I reported this straight away, but still had to wait 5... Read Full Review