We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed with the service that we have received. As we live many miles away from Northampton, it gives us great peace of mind knowing that our property is in very capable hands. After a long tenancy our original tennants moved out, this was very straightforward and well handled by Helen. We decided to spend some time updating the property and Helen gave us good advice about this. When we were ready to hand the property back to Underwoods for marketing, we met with Lee Bosley at the house at our convenience. By the next day the property had been marketed and within 2 weeks tennants had moved in! We were thrilled with this and thank Lee and his team for such excellent service. Every detail was taken care of, as far as we were concerned.
Generally, the level of service has been excellent, payments are processed quickly, communication is good and we feel well informed about changes in legislation etc. that may affect us as landlords. When there have been queries raised by us, they have always been dealt with the same day. I can\'t remember a time when I have left a message and the person has not got back to me the same day. In particular Susan Bouwman has been very helpful but I am sure there are others supporting to make such a seamless service.
Of course we can\'t comment from the tennants point of view, but we are very happy with the service we have received as Landlords.