67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
May 31,2012
May 31,2012
53
people found
this helpful
this helpful
Awful as letting agents for a tenant! I would never use these again, another faceless unsympathetic company.
High volume of inspections, having to pay to have your tenancy renewed, awful for repairs.
Find it very strange this letting agents has so many "good reviews" and how many are actually from landlords?!
After trawling this site out of interest for the last hour and looking at other agents 9 out of 10 reviews whether good or bad are from tenants themselves - highly suspicious in my opinion!
Also I know someone else who had rented from town and county and have said how awful they were but did I listen? of course I didn't... I thought they were possibly just nit picking as the only other letting agents I'd ever dealt with seemed ok all in all.
When I first viewed the property (which should of been ANOTHER warning sign for me but being young and naive I dismissed it) the letting agent women met me at the door and there was tenants already living there and she knocked once and then after a minute or so just let herself in! To which the tenant was just getting out of the shower and was in a towel, felt very awkward and quite bad for the tenant, the letting agent woman didn't seem bothered at all though, but I still went ahead and applied for the house as I liked it so much.
One particular occasion when a repair man did eventually come, even though I had specifically specified for them NOT to be given keys as I wanted to be there and obviously wanted to know a time etc I was told I would be informed, yet the next morning at 8am whilst I was just getting up the 2 repair men let themselves in and started walking up the stairs!!! Obviously I was horrified as a single women on her own.
Not to mention another time an inspection lady turned up without prior notice and also tried to let herself in with a key.
Then a for sale sign was put outside of my house, without informing me of anything! I then asked to leave 2 months early before my contract ended due to my granddad being terminally ill - he had got to a point where he could not look after himself anymore and was in massive amounts of pain most of the time and was offered to go in to respite which he did not want to do and I could see he was going down hill quite quickly at this point so I wanted to move to Dudley to look after him in his home as I wanted him to be as happy and comfortable as possible.
To which I was unsympathetically and unhelpfully told no unless I paid the last two months rent, so with that and having had enough of them and their unwillingness to even compromise I left 2 weeks later anyway but I let them keep my large deposit which was about 6 weeks rent so should of covered the rent they had "lost".
8 weeks later my granddad died.
But to add insult to injury, 6 months later I find a nice letter on my door mat where they have took me to court and provided me with a County Court Judgement asking to be paid in full or it would be going on my credit file which had been unknown to me as they had no forwarding address of mine and the sickening part is, for the 6 weeks rent and a repair that I had asked them to fix while I had been there!! A pipe in the toilet was old and had started to leak all the way down into the kitchen thus making the one of the cupboards start to go mouldy, they blamed me for this??! I was gobsmacked to say the least and very angry and am still to this day. Obviously I couldn't afford to pay it in full in a week or 2 and so they have ruined my credit rating and also my faith in letting agents. But they have taught me a valuable lesson, not to ever JUST ring about a repair but to send a letter recorded delivery and keep a copy and receipt!
High volume of inspections, having to pay to have your tenancy renewed, awful for repairs.
Find it very strange this letting agents has so many "good reviews" and how many are actually from landlords?!
After trawling this site out of interest for the last hour and looking at other agents 9 out of 10 reviews whether good or bad are from tenants themselves - highly suspicious in my opinion!
Also I know someone else who had rented from town and county and have said how awful they were but did I listen? of course I didn't... I thought they were possibly just nit picking as the only other letting agents I'd ever dealt with seemed ok all in all.
When I first viewed the property (which should of been ANOTHER warning sign for me but being young and naive I dismissed it) the letting agent women met me at the door and there was tenants already living there and she knocked once and then after a minute or so just let herself in! To which the tenant was just getting out of the shower and was in a towel, felt very awkward and quite bad for the tenant, the letting agent woman didn't seem bothered at all though, but I still went ahead and applied for the house as I liked it so much.
One particular occasion when a repair man did eventually come, even though I had specifically specified for them NOT to be given keys as I wanted to be there and obviously wanted to know a time etc I was told I would be informed, yet the next morning at 8am whilst I was just getting up the 2 repair men let themselves in and started walking up the stairs!!! Obviously I was horrified as a single women on her own.
Not to mention another time an inspection lady turned up without prior notice and also tried to let herself in with a key.
Then a for sale sign was put outside of my house, without informing me of anything! I then asked to leave 2 months early before my contract ended due to my granddad being terminally ill - he had got to a point where he could not look after himself anymore and was in massive amounts of pain most of the time and was offered to go in to respite which he did not want to do and I could see he was going down hill quite quickly at this point so I wanted to move to Dudley to look after him in his home as I wanted him to be as happy and comfortable as possible.
To which I was unsympathetically and unhelpfully told no unless I paid the last two months rent, so with that and having had enough of them and their unwillingness to even compromise I left 2 weeks later anyway but I let them keep my large deposit which was about 6 weeks rent so should of covered the rent they had "lost".
8 weeks later my granddad died.
But to add insult to injury, 6 months later I find a nice letter on my door mat where they have took me to court and provided me with a County Court Judgement asking to be paid in full or it would be going on my credit file which had been unknown to me as they had no forwarding address of mine and the sickening part is, for the 6 weeks rent and a repair that I had asked them to fix while I had been there!! A pipe in the toilet was old and had started to leak all the way down into the kitchen thus making the one of the cupboards start to go mouldy, they blamed me for this??! I was gobsmacked to say the least and very angry and am still to this day. Obviously I couldn't afford to pay it in full in a week or 2 and so they have ruined my credit rating and also my faith in letting agents. But they have taught me a valuable lesson, not to ever JUST ring about a repair but to send a letter recorded delivery and keep a copy and receipt!
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Latest Reviews
7th Apr 2016
reviewed by 'ovaiyani26poppyfields'
16th Dec 2014
reviewed by 'NorthamptonLucy'
24th Apr 2014
reviewed by 'cashana'
9th Oct 2013
reviewed by 'D312'
Opening Hours
Address
Underwoods Town & County
16 St. Giles Street
Northampton
Northamptonshire
NN1 1JA
01604 232400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £525 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 17 | 12 | 2 | 0 | 1 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
Apr 07,2016
Apr 07,2016
1
people found
this helpful
this helpful
From start they were unprofessional, arriving late to the viewing and I should have passed this agent based on this alone.
The bathroom door lock was broken and unsafe as it could fall on my little ones but it took 4 months to get fixed which ...
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Comment on agent fees
Too high
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Jan 08,2015
Jan 08,2015
0
people found
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Class A service from Underwoods, polite, professional and hard-working lettings team as well as fantastic property management.
Would gladly use Underwoods for any property....
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Dec 16,2014
Dec 16,2014
1
people found
this helpful
this helpful
Efficient,effective,excellent!
I recently contacted Underwoods Town and County following a arduous struggle to rent out one of my properties without an agent.
I spent many months of my own time and money attempting to self manage this property with little joy or benefit.
...
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Dec 16, 2014
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(1)
Thank you Lucy, it's a pleasure looking after your property, please give us some more to look after!! Ha ha!
MD ...
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
Anyone looking to have an agent manage the letting of your property in Northamptonshire would do well to have the team at Underwoods Town & County do that for you. They have consistently secured us professional, caring tenants in all three of our apartments over the ...
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Nov 12,2013
Nov 12,2013
3
people found
this helpful
this helpful
Underwoods Town & County have been absolutely fantastic the whole way through my rental experience. Naomi Stokes has been extremely helpful through the 18 months of renting, she has always been polite and professional, and is a credit to Underwoods. I have also dealt with Helen Brock & ...
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Oct 09,2013
Oct 09,2013
41
people found
this helpful
this helpful
I only have 1 property that I let out and it soon becomes apparent that you are just become a number after the honeymoon period. The communication between various agents (property management and accounts) is terrible and the fees they charge for i.e recieving yr ...
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Sep 30,2013
Sep 30,2013
42
people found
this helpful
this helpful
Not impressed with there service at all have lived in this property for 5 years they are unhelpful everything I ring up about that need fixing they never get back to me and nothing ever gets done. At one point the property was so bad I ...
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Jun 04,2013
Jun 04,2013
47
people found
this helpful
this helpful
Terrible service from day one. I don't know why I didn't see it as a sign. On viewing the property I waited 45 mins after the arranged time for someone to show me round, nobody appeared so when I called I was told that someone had ...
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Jun 06, 2013
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(1)
Dear Noggin123
You have listed a series of complaints that require investigation. You may, if you wish, write to this office so that an investigation may be carried out.
Thank you
Managing Director ...
Jun 04,2013
Jun 04,2013
7
people found
this helpful
this helpful
The property has rising damp which I informend the agency over a year ago and the main person they use to fix/mend properties is unprofessional and unreliable. So just hope nothing needs any work in your property. The only reason I would use this ...
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Jun 06, 2013
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Dear Tom
Could you let us know who the contractor was please. If a contractor is unprofessional and unreliable we need to know about it.
Many thanks
Managing Director ...
Mar 04,2013
Mar 04,2013
3
people found
this helpful
this helpful
Some years ago I rented a property for myself with Underwoods and found them a really nice company to deal with as they were always polite and helpful. Therefore, some years after this, when I was in a position of being a landlord myself, I ...
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Feb 08,2013
Feb 08,2013
10
people found
this helpful
this helpful
A very good professional company who always keep in touch, deal with tenants in a fair, polite and professional manner. All problems are sorted efficiently & cost effectively making my life stress free, which is all you can ask for as a landlord....
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Dec 08,2012
Dec 08,2012
12
people found
this helpful
this helpful
Underwoods Town and County are such a wonderful agent to rent with. People I know who are tenants with other agents always seem to have problems but I happily tell them what a pleasure it is to rent from Underwoods. I have rented from them ...
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Nov 28,2012
Nov 28,2012
57
people found
this helpful
this helpful
The rating is a little innaccurate here as I have to have at least one star.Anyway my experience with this letting agency has been absolutely awful.Before moving into the property I had to pay £545.00 for the application fee and deposit combined.As a ...
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Nov 29, 2012
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Dear Dangermouse
We are sorry to read your review. As we are already in dialogue with you we will respond to you direct.
We are a little concerned about some of your comments that are not quite right but we will explain again when we respond to you in writing.
Managing Director ...
Nov 07,2012
Nov 07,2012
60
people found
this helpful
this helpful
Overall I am disappointed with the service from Underwoods. When I have telephoned the office the member of staff who answered was very unhelpful and impolite. I felt she really had no interest in handling my query at all. We notified them a week ago ...
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What agent could do to change your mind?
Have someone polite answer the phone and talk things through in a helpful manner.Attached Filesnbsp;
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Nov 08, 2012
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(1)
We are very sorry to hear of your troubles. A letter is in the post to you and could you please contact the Manager of our Property Management Department so that we can immediately address the situation.
Managing Director ...
Nov 07,2012
Nov 07,2012
19
people found
this helpful
this helpful
I have rented my property through Underwoods for the past 10 years and have found them to be extremely helpful, efficient and organised with all aspects of renting out my property.
The staff are extremely helpful and knowledgeable and when I have had the odd difficult ...
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Nov 06,2012
Nov 06,2012
13
people found
this helpful
this helpful
We have been letting our property for 6 years. Initially we experienced a very poor service from another Letting Agent and were just planning on leaving them when, luckily for us, the company was sold to Underwoods. From this moment onwards we have been very impressed ...
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Nov 02,2012
Nov 02,2012
23
people found
this helpful
this helpful
Agent dealt with an early lease termination in a helpful and understanding way whilst maintaining a professional approach to everything that had to be done....
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Nov 02,2012
Nov 02,2012
24
people found
this helpful
this helpful
Considerable and very professional assistance given by Susan Bowman in the termination of a difficult Tenancy.
Lee Bosley and his team efficiently and speedily handled the property re-let.
I have several properties in the area for which the Let Only has been handled to my ...
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Oct 31,2012
Oct 31,2012
27
people found
this helpful
this helpful
When searching for a property, I didn't really think about which estate agent to go with, as presumed all would provide a similar level of service... I now know better, so please do consider carefully. If you're considering Underwoods, go for it! Their reviews on ...
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Sep 03,2012
Sep 03,2012
63
people found
this helpful
this helpful
I rented a property in the County Chambers building for 2 years. I had no problems with Underwoods or the property for the first 8 months of my tenancy, things soon went down hill though after that!
*Firstly my washing machine broke down. I reported this straight ...
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What agent could do to change your mind?
Provided a better service, and generally upheld their side of the tenancy agreement.Attached Filesnbsp;
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Sep 04, 2012
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Your company had plenty of opportunity to respond to my complaints accordingly whilst I was a tenant. Sadly they failed to do this, hence my poor review. I got the result I wanted in the end, namely getting my full deposit back and no longer having to deal with the substandard level of service your agents provided.
I also don't see how you can fairly look into any of, as you call them, my allegations when your company's level of record keeping and ability to pass messages on to the relevan ...
Jul 06,2012
Jul 06,2012
30
people found
this helpful
this helpful
Underwoods have been wonderful. I rented a property of them in 2011 and it all went very smoothly.In june 2012 the tenancy was ending. A month before it ended me and my ex partner split up and so i had to move back to Oxford nearer ...
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Jul 04,2012
Jul 04,2012
27
people found
this helpful
this helpful
We instructed Underwoods when we were having problems with a tenant. Their professionalism, support and advice in dealing with the eviction enabled the whole process to proceed smoothly and with minimum of stress for me. I did not have to employ the services of a ...
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Jun 15,2012
Jun 15,2012
27
people found
this helpful
this helpful
Underwoods were a good agent, very professional. Rented a lovely flat and everything went really well while I was there- friendly staff who were very knowledgable and helpful. Would def use their services again. Thanks!...
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Jun 13,2012
Jun 13,2012
54
people found
this helpful
this helpful
Terrible service. Not long into the tenancy both me and my partner began to dread calling cause of the uncaring and condescending attitude of some of the staff. They change premiums for services that are little more than pressing print sometime, some of these costs ...
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Jun 21, 2012
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Dear Irate Northamptoner
I am sorry if you found my staff condecending and uncaring. It is difficult for me to comment further as I do not know who you are or the circumstances of your general complaint.
Our fees are clearly set out in the Tenancy Agreement that you signed in order to commence a tenancy. Therefore, you were in full knowledge of these before you signed the tenancy agreement and they were certainly not changed during your tenancy as you seem to be implying.
I am genuinl ...
May 31,2012
May 31,2012
53
people found
this helpful
this helpful
Awful as letting agents for a tenant! I would never use these again, another faceless unsympathetic company.
High volume of inspections, having to pay to have your tenancy renewed, awful for repairs.
Find it very strange this letting agents has so many "good reviews" and ...
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Jun 01, 2012
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I am extremely concerned to read this review and am wondering if we are, in fact, the agent you mean to refer to. My reasons for thinking this are set out below.
Firstly, we are sorry to hear of your bereavement and extend our condolences.
If a tenant has signed a fixed term tenancy it is a legally binding agreement for both parties, the landlord and the tenant. I am sure if a landlord wanted to break a tenancy agreement early a tenant would have much to say on the subject. If a tenant ...
May 02,2012
May 02,2012
26
people found
this helpful
this helpful
We had rented a property using Underwoods and never have had any issue with them, recently the propety we were renting was put up for sale and from the start of the process through to the end the staff at Underwoods have always been helpful ...
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Apr 24,2012
Apr 24,2012
24
people found
this helpful
this helpful
I have to say that I am extremely impresses with the service I receive from Underwoods Town & County. As a first time landlord it was a nervous time renting out my first property. After them renting out my property within 2 weeks, 2 years on and my ...
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Apr 19,2012
Apr 19,2012
23
people found
this helpful
this helpful
We have been tenants with Underwoods since 2009 and have always found them to be helpful and friendly to deal with.
Naomi has recently taken over as our property manager and within just a couple weeks of speaking to her for the first time, she has ...
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Apr 18,2012
Apr 18,2012
32
people found
this helpful
this helpful
***WOW*** What a team!
Not only did Lee sell us the property a couple of years ago, it was wonderful to see his appreciation of our efforts when he came to view the changes made in bringing our three apartments up to today's expectations of ...
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Apr 18,2012
Apr 18,2012
23
people found
this helpful
this helpful
The team were kind courteous and most professional guiding me through the entire process from viewing the properties to the eventual signing of the tenantcy agreement. A thoroughly amazing job my thanks to you all...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Firstly, we are sorry to hear of your bereavement and extend our condolences.
If a tenant has signed a fixed term tenancy it is a legally binding agreement for both parties, the landlord and the tenant. I am sure if a landlord wanted to break a tenancy agreement early a tenant would have much to say on the subject. If a tenant wants to surrender the tenancy early we have a procedure for this. Miss Unhappy would have been offered this procedure..
We have had no court cases in the last 6 months, hence my reason for believing Muss Unhappy has the wrong agent, so cannot identify this former tenant as a defendant in a Possession Hearing. Therefore I would ask this former tenant to post me a copy of the alleged County Court Judgement so I may review it. I would point out to this person that, if they vacated a property in arrears and the deposit was not enough to cover the arrears, the landlord is perfectly entitled to seek payment by way of a court order.
If Miss Unhappy still feels strongly on this topic please write to me with a detailed letter explaining your complaint so that I can review it and respond fully to you. An anonymous review such as this leads me to believe that the review could be false, or the complainant has the wrong agent or the complaint itself has no substance.
Managing Director