I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never have any void letting periods. All tenants are carefully screened to avoid non-payment of rent and all the problems that can result from this situation if not controlled.
There is significant competition within the Cambridge lettings market. Accent has a large and wide property portfolio, which no doubt draws criticism from the cheaper end of the lettings market, where tenants are financially stretched.
Many tenants often have an unreasonable expectation of rental property and fail to make the distinction between a hotel and a home. Standards of property have seen significant improvments over the years, thanks in part to necessary government legislation. This has forced up letting costs and thus has an impact on rental costs to the tenant.
If you rent one of my high quality properties through Accent you will receive a professional service.