Accent Property Management Ltd.
Cambridge, CB2
2.7/5, 29 reviews
45% recommended
0% sales valuation accuracy
0% sales fee satisfaction

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“Our tenancy with accent has been dismal from the very ......”

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Jun 11,2012
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Angie
By: 'Liam'
Jun 11,2012
7 people found
this helpful
Our tenancy with accent has been dismal from the very start. the house was not in a clean state when we initially moved in, from mildew and lime scale to mold in the fridge. We had an inspection halfway through our tenancy and certain items were noted as damaged. This was simply not true, they argued that the items were new prior to us moving in and therefore it must have been our fault, however luckily i had photographed every speck of damage and dust in that house when we moved in and i managed to disprove their claims and escape a fine. To top this off, the damage they tried referred to was even noted down by myself on the initial inventory when we moved in, so it is obvious they do not read through this and take any opportunity to try to take money from the deposit. the biggest kick in teeth came after we had moved out. despite completely blitzing the house house before we left, we also hired cleaners and carpet cleaners recommended by accent, which after final inspection had done a poor job which resulted in Accent taking money from the deposit to clean again. ALSO, the inventory that the accent representative uses once we have left has items which are not on the initial inventory therefore we were called p on items that were missing. HOW ON EARTH ARE WE TO KNOW IF SOMETHING IS MISSING IF IT IS NOT ON THE INITIAL INVENTORY! THAT IS PATHETIC!.

Other problems include;
- taking days if at all to reply to emails.
- after mid term inspection, we were told items in need of repair (which the landlord is responsible for) such as the bathroom door, would be fixed and looked at within two weeks. well, two MONTHS past and the door got worse so I took it upon myself to fix it myself at my own expense. this was also the case with various other items such as broken beds and furniture.
- failing to notice that many things were in better condition after we left!
- fail to understand that dust does in fact settle EVEN AFTER CLEANERS HAVE BEEN IN!
- failure to respond to emails resulted in me traveling back to Cambridge to deal with issues when one reply could have saved me the 100+ mile journey and £40 in fuel costs. (I emailed two times a week in advance and also asked in person when i handed my keys in and the answer I got suggested that everything was taken care of because I explicitly asked if I needed to complete any other paperwork.


To sum up it personally feels like they had no intention to give us the full deposit back. after seeing the end of tenancy report, NOT ONE item allowed for Fair ware and tare which i feel is extremely unfair! in the past I have rented many times and have ALWAYS received every penny of my deposit, including a one year tenancy in a brand new untouched house. To be quite honest it is insulting. I did keep a comprehensive photographic record of everything though and compared it to the end of tenancy report, almost everything could be disputed and the report was at the very best pathetic and pedantic, which in many cases ignored our comments on the initial inventory.

VERY DISAPPOINTED AND WILL NEVER RECOMMEND TO ANYONE. It really says a lot when even the cleaners that we employed at the end of the tenancy (as well as others that we obtained quotes from) openly stated that Accent have a reputation for being 'stingy' and 'very difficult' when it comes to moving out (quote, not my own words). In my opinion, once the tenancy ends and the rent stops coming, customer care disappears and it becomes a challenge to gain the most out of a big fat deposit. RUBBISH!
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Latest Reviews

View all Reviews 29
6th Nov 2014
reviewed by 'Not'
“This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the ......”
29th May 2014
reviewed by 'Ruth'
“My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants ......”
4th Apr 2014
reviewed by 'student'
“As a student, you just shouldn't go here. The administration fee is far too much for a student too pay ......”
3rd Oct 2013
reviewed by 'Alban'
“Terrible agent with terrible customer serviceFirst of all i choose this agent because i was recommend to and in the ......”
15th Apr 2013
reviewed by 'Ripped-off'
“Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, ......”
12th Feb 2013
reviewed by 'Furious'
“DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Accent Property Management Ltd.
140 Hills Road
Cambridge
Cambridgeshire
CB2 8PB
01223 500387

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
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Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 5 14 0 0 0 0 0 2
Areas covered
  • CB1
    CB2
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    CB5
Services offered
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Cambridge, CB2
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“This agency charges massive fees yet fails to deliver any ......”

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Nov 06,2014
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By: 'Not'
Nov 06,2014
3 people found
this helpful
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them. Then when you come to leave, they will try and fleece you for as much deposit as they ...
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What agent could do to change your mind?
Acted in a way that might have shown anything but disdain for me and my interests.
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Comment on agent fees
Dubious fees, taking money where ever they can.
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“My husband and I have recently rented a property that ......”

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May 29,2014
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Gary
By: 'Ruth'
May 29,2014
2 people found
this helpful
My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants and kept the property immaculately. We had only positive dealings with our landlord but any dealings with Accent Property gave us the impression they were ...
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What agent could do to change your mind?
Be reasonable and fair.
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“As a student, you just shouldn't go here. The administration ......”

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Apr 04,2014
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By: 'student'
Apr 04,2014
1 people found
this helpful
As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and ...
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What agent could do to change your mind?
Bear in mind that some of your prospective customers are students, who do not have the money or experience that your other customers may have. If you're going to reject tenants from renting tell them as soon as you know rather than waiting for them to get in touch, what are you paid for after all?
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“Terrible agent with terrible customer serviceFirst of all i choose ......”

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Oct 03,2013
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By: 'Alban'
Oct 03,2013
5 people found
this helpful
Terrible agent with terrible customer service First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check ...
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What agent could do to change your mind?
They have to learn to speak more clear in the begining and not to try to hide things for their own good After that it would in the customers choice wether or not to co operate
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“Accent is the kind of lettings agency which landlords love ......”

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Apr 15,2013
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By: 'Ripped-off'
Apr 15,2013
16 people found
this helpful
Accent is the kind of lettings agency which landlords love but tenants hate. A shiny office and a shiny website, all paid for by obscene fees charged to tenants. Hundreds of pounds charged for every kind of fee they can think of, fees like checkOUT ...
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“DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented ......”

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Feb 12,2013
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By: 'Furious'
Feb 12,2013
14 people found
this helpful
DO NOT USE - THESE ARE DISGUSTING PEOPLE. We rented a property from them, there was no inspection when we moved in, therefore I wrote a letter giving details of defects and problems. including the fact that the property was filthy dirty and the oven ...
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“great service and good people they helped with everything i ......”

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Feb 10,2013
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By: 'naif'
Feb 10,2013
0 people found
this helpful
great service and good people they helped with everything i lived in one of their property for one year 6 months and the service was fantastico :)...
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“I have had great experience dealing with accent property and ......”

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Feb 07,2013
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Sarah
By: 'maryam'
Feb 07,2013
0 people found
this helpful
I have had great experience dealing with accent property and especially Ms Sarah Cox has been fantastic to me. She is very helpful and all team are very nice people. I would highly reccomend them....
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“excellent service and very helpful people. thank you very much. ......”

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Feb 07,2013
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By: 'nadir'
Feb 07,2013
0 people found
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excellent service and very helpful people. thank you very much. they were helping me in every step of renting the property and very proffesional....
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“I was really happy with the services offered by Accent ......”

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Feb 06,2013
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Matt
By: 'SamSmith'
Feb 06,2013
1 people found
this helpful
I was really happy with the services offered by Accent Property. Matt was a lovely chap, helped us find a flat to rent and was great help when explaining the process from start to finish. We viewed and secured a property in a single day ...
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“Accent property management are not the worst but they could ......”

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Jan 27,2013
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By: 'Ex'
Jan 27,2013
10 people found
this helpful
Accent property management are not the worst but they could do better. In general they are reasonably professional but they need to treat tenants with more respect. First, they do not always give you notice of workmen visiting your property or of viewings for prospective ...
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“I have five properties that are managed by Mitzi and ......”

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Dec 20,2012
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Mitzi
By: 'Alan'
Dec 20,2012
1 people found
this helpful
I have five properties that are managed by Mitzi and has done for several years , she is fantastic at understanding every tenant and their respective needs for me as a landlord. She always keeps a close eye on maintenance issues and helps me find the ...
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“We rented a property at Warren Close in Cambridge from ......”

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Dec 04,2012
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By: 'Rebecca'
Dec 04,2012
0 people found
this helpful
We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love ...
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By: Tenant12345
Feb 08, 2013
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I live at Warren Close. Accent has nothing to do with the lifts - they are the responsibility of the ENCORE estate management firm. If you didn't deal with Accent long enough to find this out, you tenancy must have been very short. If you had stayed with them longer, your review would have been very different! ...

“We have been using Accent for many years to manage ......”

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Nov 07,2012
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Angie
By: 'London'
Nov 07,2012
0 people found
this helpful
We have been using Accent for many years to manage several properties. Their service, particularly as provided by Angie German, is excellent and we have every confidence in their professionalism....
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“For quite some time, I have been a customer of ......”

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Oct 21,2012
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Emma
By: 'Kevin'
Oct 21,2012
0 people found
this helpful
For quite some time, I have been a customer of Accent and the service afforded to me is impeccable. I have been blessed to have had Mrs Emma Hood look after my property and she consistently delivered, sorting mundane issues (broken vacuum cleaner, shower) to ...
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“I can only speak from first hand experience, and this ......”

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Oct 13,2012
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By: 'Captain'
Oct 13,2012
0 people found
this helpful
I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent ...
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By: LOL123
Mar 15, 2013
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Try being a tenant with them the word "Knowledge" disappears. They only know the legal mumbo because they get threatened to go to court most of the time. If you knew how they had treated me and many others you would change your view on them. ...

“Gary has been dealing with the letting and management of ......”

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Oct 12,2012
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Gary
By: 'Geoff'
Oct 12,2012
0 people found
this helpful
Gary has been dealing with the letting and management of my property for a number of years. He has found excellent tenants, quickly sorted out maintenance issues and kept the tenants happy so that they paid regularly and in one case renewed 4 times. I couldn't ...
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“As a landlord I have found Gary Topham highly professional ......”

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Oct 10,2012
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Gary
By: 'Chris'
Oct 10,2012
0 people found
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As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two. ...
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“Angie has been managing my 3 properties in Cambridge for many ......”

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Oct 10,2012
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Angie
By: 'IanF'
Oct 10,2012
0 people found
this helpful
Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends. She is responsive to all ...
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“I have used Accent Property Management for a number of ......”

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Sep 10,2012
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By: 'Professional'
Sep 10,2012
1 people found
this helpful
I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never ...
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By: A ripped off ex tenant.
Sep 13, 2012
View all comments (1)
How much did Accent pay you to write that review? Not a single recommendation from a tenant, which speaks volumes for their and your attitude towards tenants. Please explain the distinction, or your definition, of the difference between a Home and a Hotel? ...

“The worst agency ever, they don't care about tenants or ......”

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Aug 17,2012
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By: 'Dora'
Aug 17,2012
7 people found
this helpful
The worst agency ever, they don't care about tenants or landlords, they just care about themselves. They are very rude, Emma Hood was dealing with my case, she is useless and rude! Severel years ago they didnt want to give me my deposit back, after ...
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“I am absolutely disgusted by this company. We have also ......”

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Aug 09,2012
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By: 'Furious500'
Aug 09,2012
4 people found
this helpful
I am absolutely disgusted by this company. We have also been a victim of the cleaning scam that other people are mentioning. We left the house in spotless condition and yet are still being told that the place needed cleaning and have £100 to pay for ...
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What agent could do to change your mind?
Absolutely nothing. Disgusted.
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“Terrible agency. Employees are rude, ignorant, and misinforming you on ......”

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Jul 16,2012
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By: 'accentsucks'
Jul 16,2012
7 people found
this helpful
Terrible agency. Employees are rude, ignorant, and misinforming you on the most simple things. Stay away from them at all costs....
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“Our tenancy with accent has been dismal from the very ......”

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Jun 11,2012
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Angie
By: 'Liam'
Jun 11,2012
7 people found
this helpful
Our tenancy with accent has been dismal from the very start. the house was not in a clean state when we initially moved in, from mildew and lime scale to mold in the fridge. We had an inspection halfway through our tenancy and certain items ...
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“I cannot express enough how awful my experience has been ......”

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Apr 17,2012
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By: 'Angry'
Apr 17,2012
5 people found
this helpful
I cannot express enough how awful my experience has been with Accent Property Management, Cambridge. I wanted to arrange a viewing. The agents almost shouted at me on the phone, no effort at all to break free from the stereotype of being a shady knob ...
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“Oh dear, where should I start? We've been renting in ......”

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Dec 16,2011
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By: 'Fernao'
Dec 16,2011
6 people found
this helpful
Oh dear, where should I start? We've been renting in the UK (initially in London and now in Cambridge) for many years and we have never had such poor service from a property management company. Repairs take months to be repaired. Reported tiles in the ...
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“Accent property, a small time local agent that proports to ......”

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Aug 14,2011
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By: 'Annoyed'
Aug 14,2011
9 people found
this helpful
Accent property, a small time local agent that proports to play alongside the big players, but ahs a complete lack of ability to match them for service, quality or professionalism. Accent are the worst letting agent I have come across in over ten years of ...
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What agent could do to change your mind?
The agent showed a complete lack of professionalism, We rented a premium property, at a premium price, and recieved 3rd division service. No manuals, would turn up un-announced, would not lock up property on leaving, threatened us with regard to the deposit (incorrectly understanding the legal position).
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“Initial thought these guys seemed quite good, however on check ......”

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Oct 13,2010
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By: 'dan'
Oct 13,2010
5 people found
this helpful
Initial thought these guys seemed quite good, however on check out the agent who did this picked up on many minor details that weren't even looked at on the initial inspection. i went back a few weeks later for post and the things they charged ...
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“My property manager was lazy and disorganised. The initial inventory ......”

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Jul 07,2010
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By: 'James'
Jul 07,2010
5 people found
this helpful
My property manager was lazy and disorganised. The initial inventory was rushed in comparison to the final where misinformation was the name of the game. Rude, unhelpful and dishonest. Based upon my experience, I would recommend avoiding this agent at all costs!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:10 PM 13/09/2018 by heather heather

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