“This agency charges massive fees yet fails to deliver any ......”
1 Star Review
Nov 06,2014
By:
'Not'
Nov 06,2014
Branch: Cambridge, 140 Hills Road
Services: Lettings (as a Tenant)
Rent PCM: £965
Would you recommend?: No
Postcode: CB5
Branch: Cambridge, 140 Hills Road
Lettings (as a Tenant)
Rent PCM: £965
Postcode: CB5
3
people found
this helpful
This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the first day, doing their work for them.
Then when you come to leave, they will try and fleece you for as much deposit as they ...
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What agent could do to change your mind?
Acted in a way that might have shown anything but disdain for me and my interests.
Attached Filesnbsp;
Comment on agent fees
Dubious fees, taking money where ever they can.
3
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“Normally I'm not one to write negative reviews, simply because ......”
1 Star Review
Jun 12,2014
By:
'Aldo'
Jun 12,2014
Branch: Fenstanton, 7 Rookery Place
Services: Lettings (as a Tenant)
Rent PCM: £925
Would you recommend?: No
Postcode: PE29
Branch: Fenstanton, 7 Rookery Place
Lettings (as a Tenant)
Rent PCM: £925
Postcode: PE29
1
people found
this helpful
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through ...
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What agent could do to change your mind?
Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I feel it is necessary to do so in order to warn other consumers and prevent them from possibly making the same mistakes and going through the same pains my wife and I went through. In this particular scenario, I want to talk about Accents Lettings Department in Fenstanton.
Time after time, my wife and I have been disappointed by the consistent lack of customer service from their part. The house we moved into a year ago has had nothing but problems, our power shower breaking and having to wait 3 weeks in order for it to get fixed is one of many examples. Nonetheless, my wife and I have been patient and never really complained. Finally, after a year of being good, honourable tenants we have moved out, only to find out that the problems and pains are still persistent. Accents checkout report is simply ridiculous, they are holding us accountable for things such as a missing smoke alarm even though when we moved into the property there weren't any and Accent came out and had their contractor install some for us (apparently they are magically missing now). They are also holding us accountable for broken light bulbs even though we spent about ‚£45 in new light bulbs because Accent wouldn't provide us with them when we moved in. Also, when we moved in, there was unpaid balance on the utilities by the previous tenants that we had to take care of. Despite of all this, we just dealt with it and moved on.
I also want to point out that Accent cleaning standards to move out are excessive, unreasonable and unfair. My wife contracted a professional cleaning service to take care of the house when we moved out only to find out that it is not clean enough according to their standards. When we first moved into the property there was cat hair all over the carpets and dog waste in the garden. It is my personal belief, as it should be everyone's, that you should leave a house the way it was given to you; however, in this case we took the time to leave the house in better conditions than it was when we received it a year ago.
Anyways, hopefully my voice will be heard by Accents top Management in order for this issue to be resolved and us get our deposit back in full. If we don't get it back, it will be regrettable to know that other tenants and good people just like my wife and I will be screwed over in the future.
Respectfully,
Aldo Delgado
Attached Filesnbsp;
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“As a student, you just shouldn't go here. The administration ......”
1 Star Review
Apr 04,2014
By:
'student'
Apr 04,2014
Branch: Cambridge, 140 Hills Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CB1
Branch: Cambridge, 140 Hills Road
Sales (Prospective customer)
Postcode: CB1
1
people found
this helpful
As a student, you just shouldn't go here. The administration fee is far too much for a student too pay and is grossly unfair. I spoke to my mother about it (as she is a landlady and very experienced in dealing with estate agents) and ...
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What agent could do to change your mind?
Bear in mind that some of your prospective customers are students, who do not have the money or experience that your other customers may have. If you're going to reject tenants from renting tell them as soon as you know rather than waiting for them to get in touch, what are you paid for after all?
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“Terrible agent with terrible customer serviceFirst of all i choose ......”
1 Star Review
Oct 03,2013
By:
'Alban'
Oct 03,2013
Branch: Cambridge, 140 Hills Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB24
Branch: Cambridge, 140 Hills Road
Lettings (as a Tenant)
Postcode: CB24
5
people found
this helpful
Terrible agent with terrible customer service
First of all i choose this agent because i was recommend to and in the begining everything was fine very friendly etc. after we speak about the property and about the fees they tell me that first they check ...
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What agent could do to change your mind?
They have to learn to speak more clear in the begining and not to try to hide things for their own good
After that it would in the customers choice wether or not to co operate
Attached Filesnbsp;
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people found
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“We rented with accent (previously Vernon) for over 6 yrs. each ......”
1 Star Review
Oct 02,2013
By:
'Accent'
Oct 02,2013
Branch: Fenstanton, 7 Rookery Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PE28
Branch: Fenstanton, 7 Rookery Place
Lettings (as a Tenant)
Postcode: PE28
6
people found
this helpful
We rented with accent (previously Vernon) for over 6 yrs. each quarterly inspection reported we kept the property in immaculate condition and we have the inspection reports to prove this. On moving out and final inspection, having fully decorated to freshen the place up ( we loved ...
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What agent could do to change your mind?
Rude, inefficient and unprofessional staff. Liars who will take your money
Attached Filesnbsp;
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people found
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“Shocking, that is all I can say about this company. ......”
1 Star Review
Mar 16,2013
By:
'Laughable'
Mar 16,2013
Branch: Fenstanton, 7 Rookery Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB24
Branch: Fenstanton, 7 Rookery Place
Lettings (as a Tenant)
Postcode: CB24
7
people found
this helpful
Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff ...
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What agent could do to change your mind?
-Improve the overall customer service
-Sack worthless employees who have no training
-Employ people who know the industry well and have experiance
-Reduce costs to new tenants
-Stop buying out other agencies with good service and concentrate on your own
-Train staff to deal with tenants better
-On-line help for tenants
-Conduct their own inventory with trained staff
-Re-structure their process to make it easier and clearer for new tenants
-Contact information for new tenants to report issues to
-Which agent is their main contact
-Change the colours of their company, it looks like sick.
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“We found a property through Accent late last month and ......”
1 Star Review
Mar 12,2013
By:
'Avoid'
Mar 12,2013
Branch: Fenstanton, 7 Rookery Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PE29
Branch: Fenstanton, 7 Rookery Place
Lettings (as a Tenant)
Postcode: PE29
8
people found
this helpful
We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got ...
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What agent could do to change your mind?
Refunded our money without court letters having to be sent and generally don't be such sh*t agents :)
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people found
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