As I had been a tenant in my previous home for 40 years I was very unfamiliar with the present day complexities of moving house. I was also downsizing from a much bigger house which caused me enormous problems. Having recently lost my husband I was dealing with many aspects of life on my own for the first time and needed understanding. Rhys gave me that understanding and guided me through the process with great patience, often needing to explain things several times. Other members of staff were always kind and helpful too.