We found a property through Accent late last month and were due to move in this weekend. The bailiffs were meant to be going around and removing the current tenants as they refused to leave and were apparently booked on the 28th Feb. We got a call last week from Accent saying that the bailiffs would not be able to go around until the 9th April! effectively leaving us homeless for a month as we were all booked to move out of our house on Sunday with no explanation or apology.
On top of this they refused to refund the £300 admin fee even though this was all their problem from lack of organisation and nothing to do with us and they could not provide any suitable alternative accomodation.
We have used a couple of lettings agents in the past and these are the worst by far! we feel like we have just been conned out of £300!
What agent could do to change your mind?
Refunded our money without court letters having to be sent and generally don\'t be such sh*t agents :)